Customer Reviews for Safe Mini Storage
(U-Haul Neighborhood Dealer)

481 reviews

606 Plummer Rd   Huntsville, AL 35806

(256) 858-3607

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 858-3607

606 Plummer Rd
Huntsville, AL 35806

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Insure that the ratings are accurately assign to the servicing location that is responsible for the issue that causes a complaint as well as the resolution. Your system only considers location where the equipment is returned. Sonya and Vanessa at the Plummer location were very knowledgeable, courteous and professional

Anthony H. 
Rating:
5.0

Awesome women....I also rented a storage unit...very clean

Cheri H. 
Rating:
5.0

N/A. Everything was great as expected.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Logan E. 
Rating:
5.0

Customer did not leave a comment.

Melanie B. 
Rating:
5.0

It was the best customer service experience ever. They were really kind and professional.

Alicia M. 
Rating:
5.0

Customer did not leave a comment.

Shanavia A. 
Rating:
5.0

Customer did not leave a comment.

CURTNEY S. 
Rating:
5.0

Nothing

Presella R. 
Rating:
5.0

Alexa your are the epitome of superior customer service!!!! Keep doing what you do. The community appreciates you!!! Ron Nobles

RONALD N. 
Rating:
5.0

Nothing if you keep quality people like Sonya!

Robert R. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Best Service Ever! Friendly and quick.

Tim N. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Very experienced, knowlegable/professional service!

RICHARD H. 
Rating:
5.0

Excellent service no waiting late in day pickup got weekend free! Will make this location my favorite!

Albert M. 
Rating:
5.0

The staff was courteous, friendly and knowledgeable. I will do business here again whenever I next need to get a Uhaul 😊.

COREY G. 
Rating:
5.0

This particular location was good, but this was a re-schedule of a previous reservation where I went to pick up the truck and nobody was at the store. i-storage on Castle drive in Madison, AL seemed to be closed, eventhough I had a reservation confirmation.

Jason C. 
Rating:
4.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

This reservation restored my faith in UHAUL. My son had a terrible experience last March in Birmingham with UHAUL enough to make me want to swear off UHAUL for life. This location was professional, had what i needed and ready, offered advice, and extremely friendly. I will now use UHAUL again. This location deserves praise.

MARK H. 
Rating:
5.0

Staff was very professional, helpful and friendly.

JOE S. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

HARLEY H. 
Rating:
5.0

The Safe Mini Storage employee that worked with us was awesome. My only complaint was when I made my reservation, I was instructed to pick up the truck on Governors Drive. The Governors Drive location employee informed me that I had to drive further away from my home to Plummer Road. Whay wasn't I told the location had changed to Plummer Road?

Paul M. 
Rating:
3.0

Customer did not leave a comment.

LORI B. 
Rating:
3.0

When reservation was made the service person indicated I could pick it up from a location close to my house and at 8:00 AM. Neither of these occurred.

STEVEN G. 
Rating:
5.0

Great customer service.

LADON D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

SONYIA S. 
Rating:
5.0

Everything was fine

RICKEY S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL D. 
Rating:
5.0

Honor your Request and keep your customer inform of the status of their equipment.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

HENRY P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
5.0

Truck was dirty and light in the back was not working. We cleaned it for y'all. This is my 3rd uhaul in 3 months.

MANUEL L. 
Rating:
5.0

Great site.

Abe R. 
Rating:
5.0

Excellent customer service!

ELLIOUTT C. 
Rating:
5.0

The employee there the day I made the return was so friendly and helpful. This means a lot when you have been moving things and are just plum tired.

Toni C. 
Rating:
5.0

Great customer service

Cassandra B. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

ERICH T. 
Rating:
5.0

Thanks

PRAVINKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

The website is a little too pushy on the up-selling, but the staff at both the pick -up was outstanding! I will definitely recommend them and definitely use them again when the need arises. The facilities were clean well lit and welcoming. The staff was friendly, knowledgeable and efficient. The young lady who served us didn't hesitate to climb on the ground to hook things up and show us exactly how it was done and ensure we had everything operating safely.

LUCINDA G. 
Rating:
1.0

Better customer service, this has happened before and I felt vulnerable and now I'm just pissed. Over charged and mad. Mileage was wrong n so was the gas. Caused noth but problems and lost a hotspot..

SAMANTHA C. 
Rating:
5.0

The employees were very helpful and friendly.

RUSSELL C. 
Rating:
5.0

Close, friendly and clean facilities

WAYNE O. 
Rating:
1.0

Better Trucks and less per/ mileage fees

David B. 
Rating:
5.0

Very nice and competent staff.

MARK W. 
Rating:
5.0

Very friendly staff and a great experience!

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
4.0

Extremely helpful staff

David M. 
Rating:
5.0

Hands down the cleanest, fastest, easiest Uhaul rental experience I've ever had, and I have moved a lot.

JEREMIAH R. 
Rating:
5.0

The personnel at this location are excellent friendly and helpful. The location is very clean and easily accessible.

Jeffrey T. 
Rating:
5.0

It was a quality experience. Very friendly and professional.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Johnny F. 
Rating:
5.0

Customer did not leave a comment.

EMILY R. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
4.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

The facility was easy to find, easy to get in and out of, and the staff was very friendly and helpful. This was my time renting and driving a UHaul and it was so much easier than I thought it would be. AND the AC worked perfectly in the truck.

JODI W. 
Rating:
5.0

do something to get better mileage; it appears I only got about 6 miles to the gallon of gas

Carl W. 
Rating:
5.0

Easy & Convenient Process! Love accessing with mobile device!

Klenesia J. 
Rating:
5.0

Customer did not leave a comment.

Clinton P. 
Rating:
5.0

Customer did not leave a comment.

AARON F. 
Rating:
4.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Sonya and the assistant manager was very helpful. No other local uhaul went out their way so I would rate exceptional service!

LAWRENCE C. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
3.0

I drove this vehicle 31 miles. Estimating at worst 10mpg, I filled it back up with 3.2 gallons of fuel. I was charged an additional $8.50 for fuel for a reason I don't understand.

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

No comment

STEVEN L. 
Rating:
5.0

No issues... UHaul office was very helpful and professional. Truck worked out great. Thank you!

SHARON W. 
Rating:
5.0

Used twice, they have always had a trailer jack and a trailer stand available making it easy to park and unhitch by myself. Lots of room in the parking/drop off area.

Timothy H. 
Rating:
3.0

Customer did not leave a comment.

Ferdinand C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA V. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

BETTY A. 
Rating:
5.0

found some trash behind the seats as well as headsets. Need to be a bit more through in the cleaning.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Kadri P. 
Rating:
5.0

Customer did not leave a comment.

LADON D. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Barry F. 
Rating:
3.0

The rating of Average is due to the truck being dropped off on a Sunday night so they were closed and I did not interact with anyone. So, I really don't have anything to base a rating on. However, I have no reason to 'Not' recommend them.

John O. 
Rating:
4.0

The customer service experts were just that experts. They were very knowledgeable. I will rent from them again

alisa R. 
Rating:
5.0

This was a great location and very convenient.

Stephanie H. 
Rating:
5.0

Great rental experience.

Roy A. 
Rating:
5.0

Customer did not leave a comment.

Marvel A. 
Rating:
5.0

Customer did not leave a comment.

Al A. 
Rating:
5.0

Very quick & professional.

Cornelius M. 
Rating:
5.0

I picked up the truck outside of business hours so I did the self pick up. I had a lot of trouble getting the lock off. Everything else was great.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO N. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

The Movers I hired never showed up....(need a refund)

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Keondra R. 
Rating:
5.0

Found nothing that needs improvement

Harriet C. 
Rating:
5.0

Doing great job!

Scott N. 
No reviews have been submitted for this location.

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