Customer Reviews for Safe N Sound Self Storage
(U-Haul Neighborhood Dealer)

861 reviews

451 Bridge St   Groton, CT 06340
(95 N Exit 85)

(860) 405-1632

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(860) 405-1632

451 Bridge St
Groton, CT 06340
(95 N Exit 85)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

There was some initial confusion regarding my pick-up location and truck size. But the locations were only a mile apart, and the truck was a sufficient size and available when I needed it (along with moving pads). From the UHAUL perspective I am very happy with how my move went!

ERIC C. 
Rating:
4.0

Ordered pads, 2 dollies but couldn't access them due to location being closed. Went to another U-Haul to get. Just inconvenient more than anything else.

Keli H. 
Rating:
5.0

Customer did not leave a comment.

HARRISON L. 
Rating:
3.0

The uhaul inside was not that clean. Trash was visible and seats were gross. The lady at the register was very rude did not explain stuff when I arrived just rushed through the process it wasn't until I threatened to cancel everything and go somewhere else she changed her attitude.

Stacey R. 
Rating:
5.0

Customer did not leave a comment.

Neysa G. 
Rating:
3.0

Dont overbook your trucks. My 10 foot truck was swapped for a much smaller cargo van, absoloutely ruining my moving plans.

SHAUNNA C. 
Rating:
3.0

Truck was in terrible condition borderline unsafe to drive. Return process was painful

Artur U. 
Rating:
5.0

Customer did not leave a comment.

Heather E. 
Rating:
4.0

It was just a little different doing the contact less pickup but other than that 5 stars

Sandy A. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

None

FRANK S. 
Rating:
5.0

Friendly staff knowledge and accommodating. The only issue I had was there was no USB port where I could charge my phone.

BRETTLOUIS Y. 
Rating:
5.0

Customer did not leave a comment.

Cheryl G. 
Rating:
3.0

Here is a great idea: how about next time, you give me the correct lock box number instead of giving me an incorrect lock box number and having me wait at the place for an hour and a half in order to receive the key to the truck. I was told lock box 1, but it ended up being in lock box 2. This was super inconvenient for me and it took away a lot of time that I could have spent packing. I think the best way to settle this would be some sort of partial refund/rebate because quite frankly if I was given the correct lock box number, I would have had a breezier move.

Andrew G. 
Rating:
4.0

breaks were bad

TODDMCCABE O. 
Rating:
1.0

The problem is with the app and the entire online process of checking out and returning the vehicle. It took me about an hour to get the vehicle and an hour trying to return it because portions of the app would not work. I called customer service and wait time was 45min before anyone answered. I tried to use chat and the chat person told me to call customer service and disconnected the chat. It was more difficult renting from U-haul than renting from any rental car company.

Antavius M. 
Rating:
4.0

Customer did not leave a comment.

Reginald B. 
Rating:
1.0

The lady at the front desk wanted to charge me a $25 cleaning fee for 2 bottles and 3 napkins that were left in there by the pick up location. She was really rude to the gentleman before me and then myself. Unfortunate experience. You would think she would be a lot nicer considering I left over a quarter tank extra of gas and returned the truck 19 hours before I was supposed to.

Paulo M. 
Rating:
5.0

there were crumbs in the cab of the truck.

Thomas O. 
Rating:
5.0

Online booking. Wanted another location. Received notice that I was picking up in Groton, but dropping off in new London (my original choice). Was informed that I needed to drop off in Groton as well when I picked up the truck. Tell me BEFORE I book that I can't have my choices.

Candace D. 
Rating:
3.0

Dropped off after hours. At least there wasn't human feces outside the vehicles door.

James L. 
Rating:
5.0

A bit more expensive than expected. The mileage ads up the bill fast. But it is what it is. Accomplished what needed to get done.

SCOTT B. 
Rating:
4.0

We were charged a $25 cleaning fee. The interior was left in the same condition as it was received and we swept the backend as instructed. Not sure why this fee was applied when we left the vehicle in better condition than we found it.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

I can't think of anything. Very easy and smooth. The lady at the counter was terrific too!

Edward D. 
Rating:
5.0

Agent was very nice and professional, made it a pleasant experience

SANDRA S. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Truck had not been cleaned. Used mask in the cab, and rear had not been swept. Rear door stuck toward the bottom and hard to close. You can also be sure to include the equipment ordered. I ordered with an appliance dolly, furniture dolly, and 24 furniture pads. NONE was there. I was asked to go to another location, but was only able to get the appliance dolly. This was a huge inconvenience.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Carlos B. 
Rating:
5.0

Customer did not leave a comment.

Corina S. 
Rating:
5.0

The website wouldn't allow me to access anything without location services working when returning the vehicle. I believe that should be remedied in a manual application.

Evan B. 
Rating:
5.0

First time renting thru Uhaul. It was very quick and easy. I definitely will rent again.

Lucas M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Customer did not leave a comment.

MARLON W. 
Rating:
3.0

Customer did not leave a comment.

Molly S. 
Rating:
5.0

Nothing comes to mind. Reserved and checked in on line. Trailer and paperwork was ready when I arrived. Assistance was provided with hook up and connection testing. Return was fast & easy. Would use again.

Robert H. 
Rating:
1.0

Had some issues with picking up U-Haul. The person working refused to help and told me to come back later even though my reservation pick up time was then. Then helped someone else with similar issues. Would and will never use this location.

Jorge P. 
Rating:
5.0

The mobile online registration that was supposed to provide me a code to access a lock box for the vehicle did not provide it. Thank God someone was working at the storage facility at the time I went to pick the vehicle up and was able to help me or I wouldn't have been able to pick the vehicle up when I needed it.

ANTHONY B. 
Rating:
4.0

Customer did not leave a comment.

Ira S. 
Rating:
4.0

I was treated professionally and courteously by Rose the employee I would highly recommend people to use this business

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Jaznay D. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

COREY D. 
Rating:
5.0

Truck was not swept out before pick-up. Lots of pine needles and dirt.

Doug W. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Christoph F. 
Rating:
2.0

Needs Better customer service. The lady at the rental pick up location sound like she didn't want to work or deal with people at all. Not professional at all made me feel uncomfortable! Only reason I actually stayed was because I really needed to move.

ERIBERTO R. 
Rating:
5.0

The attendant was not wearing a mask however was behind plexi glass

Samuel H. 
Rating:
3.0

While picking up the uhaul, it took 20 minutes to wait for a customer service person to approve and verify our info

Dean C. 
Rating:
2.0

The staff were condescending and not very helpful.

Maeve M. 
Rating:
2.0

staff was not helpful with on-line process. Referred me to sign on door To figure it out. The initial reservation was painful and I was Concerned the truck would not be ready. Employee did not understand and had to call unable. Also gave me mid-information about tolls. Truck had not been cleaned and has dings and scratches all over it. Air conditioning did not work.

Paul M. 
Rating:
4.0

Better system for pre-registration and optimize the app. Location and rental were fine, but the app and process to get the information I needed were terrible. The app kept closing and I was asked to add my information four times. The location I got it from was closed so I was relying on the app to be efficient. The process took way longer than it needed to.

Mariah B. 
Rating:
4.0

Customer did not leave a comment.

Marc D. 
Rating:
5.0

Customer did not leave a comment.

Eliann R. 
Rating:
1.0

Business provided a trailer for interstate travel limited to 45 MPH per the sticker on the trailer, didn't tell me this, and this limitation was not stated in the rental agreement. Then when I called them to inform them of this they told me they were not aware of the speed limitation and they recommended I ignore it. Still awaiting refund.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
3.0

Staff was very helpful. Limited truck/equipment supply so potential issue in a situation like ours where UHAUL had double booked us and had no alternate vehicles nearby. Major issues/complaints with the UHAUL app and UHAUL customer service as no one answered the phone. Will not use uhaul again but this location was fine and shouldn't be blamed for UHAUL's failings.

David B. 
Rating:
5.0

Staff very friendly and helpful .

Carl P. 
Rating:
5.0

The person in the office was not very helpful but perhaps she was having a tough day. Otherwise the app and the process was easy .

TONI O. 
Rating:
4.0

There were large puddles of water in both corners of the truck and someone left an uncovered green Marlowe in truck that was in water causing green marker to be all over the truck bed floor, ruining 4 towels to clean up so my stuff wouldn't get stained. As well as rocks and debris not swept out.

Mandi E. 
Rating:
5.0

Customer did not leave a comment.

Rosa D. 
Rating:
5.0

Very nice location. Close to the highway. After hours drop off very straight forward.

John N. 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
5.0

Customer did not leave a comment.

AUDREY S. 
Rating:
5.0

The only complaint I have is On the U-haul website the store hours were listed as opening @ 9:00am the store does not actually open until 9:30am.....therefore I had to sit there and wait until employees arrived @ 9:30am

Curran S. 
Rating:
3.0

The lady at Safe And Sound in Groton CT 06340 was snarky, whispered under her breath. She didn't tell me that my equipment I ordered (Furniture Dolly and Dolly) so I went to my apartment and nothing. Having to drive back and get the equipment I ordered. I was then confused as to why I couldn't drop the truck off at another location. Absolutely no one asked me about a in town truck. So I had to drive back thinking I was able to drop the truck off at another u haul near me. Which meant I went over my estimated miles my a landfill. I wish it went better.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

Damien C. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH W. 
Rating:
3.0

The location was fine. The attendant was knew and still learning. The UHaul App (ta least on an Android phone) is unusable. It does not fit on the screen, is hard to navigate, and is very slow to respond with no indication that input has been accepted..I wasted 15 - 20 minutes trying to use it and then gave up and went to the counter. I refused to use it when I returned.

Godfrey P. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Very helpful staff, she was able to help me with my pick up when I had a major email issue. Thanks!

Marcia R. 
Rating:
5.0

Rose was very helpful and a delight to interact with!

Joseph C. 
Rating:
5.0

the staff went out of their way to work with me and make my experience the best. I plan on coming back in the future.

kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Had trouble opening the lock. Manager had to be called. Seat was too low and instructions did not show how to raise it. Had to go back the next morning before leaving on trip to get seat raised as I couldn't see over the wheel. The check in and check out processes were very time consuming and annoying. Also when I was having trouble opening the lock, I couldn't go back to the truck # I had been assigned. It was lucky I remembered it 15 minutes after I started having trouble opening the lock. All the photographs I had to take were a nuisance, especially when returning the truck as it's hard to take a picture of the speedo and the fuel gauge through the steering wheel and with the afternoon sun causing glare. II had already locked the truck and almost returned the key so that I could not have taken the pictures. Altogether, you ought to warn people the check in and check out processes are burdensome. Also seat instructions should be in manual.

Genevieve C. 
Rating:
3.0

The self check in process was very confusing. It needs to be more clear when you will receive keys for you vehicle. The lock box that had my keys was very difficult to open.

Michael R. 
Rating:
1.0

Customer did not leave a comment.

Alexander M. 
Rating:
5.0

Customer did not leave a comment.

Tom O. 
Rating:
5.0

I was refunded the 10 dollars for the dolly I asked for and didn't get. Which threw a wrench in my moving. The trucks odometer was 10 miles under so thankfully I didn't get a speeding ticket. The location is great. Right off the highway

Kristen K. 
Rating:
2.0

I expected furniture pads when I ordered them. I got none. I swept the leaves and pencils out that you don't see when you first get the vehicle from the back compartment. I also got the water out of the back. Since I didn't have furniture pads, my bookshelf was damaged and uhaul claimed they will have someone contact me. Uhaul didn't contact me and didn't bother to try to take anything off for their lack of service that caused damage to my furniture. They did remove the charges for the pads but no one contacted me. I get that the Coronavirus has everyone overwhelmed. I expect appropriate customer service and didn't even get an email to speak to a person about this. I'm all set here and not ok with billing before speaking to me. I should have the charges removed because you folks couldn't speak to me before billing and insure I was remotely ok with the amount you were going to charge with the lack of service you provided me. You seem entitled and arrogant not to bother attempting to provide any customer service. How dare you! Don't bother reaching out now because I don't want to hear anything further. I'll cover the bookshelf so I don't have to see the marks. I'm pissed because you couldn't even bother to check the truck before you tell me you are ready and then couldn't provide a number to reach someone local when something was wrong. Was it so hard to insure a clean set of furniture covers was there? I don't believe so. Now take your truck in and get the tuneup I said the truck needed because it wavers back and forth some on idle which is should not do. Also, you should replace your windshield wipers. This location has a bad attitude. Why, I don't know. The only reason you didn't get a poor review was the truck worked well overall. Fix your bad customer service.

Christopher V. 
Rating:
5.0

I can't think of a thing to improve your service. It was better than expected. Good job

Bob S. 
Rating:
5.0

Customer did not leave a comment.

Shannon Y. 
Rating:
5.0

Friendly fast service. In and out quick. I choose this location over some closer ones because I really liked how clean it is and the great service.

maria G. 
Rating:
4.0

Customer did not leave a comment.

Pamela N. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

BRENDA W. 
Rating:
5.0

This location was fine, but U-Haul never sent me an email saying they changed my pick up location. I went to 187 Gold Star Highway which is where I requested the pick up.

Janette C. 
Rating:
1.0

i was double charged for no reason. first time using this location to move and will be my last. i never never been double charged ever and i expect someone to reach out to me with my refund.

Dennine E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
4.0

The woman at the counter was miserable. Extremely to both us and the new employee. Complained the whole time about how many hours she had to work. The truck itself was beat up and mechanically terrible. The price was fair. Have recently rented 4 uhaul at other locations and this was by far the worse.

Eugene S. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Celeste R. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Very Friendly, helpful and knowledgable about the size vehicle I would need ... I would highly recommend and will definitely be back for future needs!

Marjorie S. 
Rating:
3.0

The salesperson and the phone-contact customer service were excellent.

Kathryn G. 
No reviews have been submitted for this location.

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