Customer Reviews for Safe N Sound Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Safe N Sound Self Storage

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Jeffrey S.
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Customer did not leave a comment.

COREY D.
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Customer did not leave a comment.

Doug W.
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Truck was not swept out before pick-up. Lots of pine needles and dirt.

John N.
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Charles D.
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Christoph F.
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ERIBERTO R.
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Needs Better customer service. The lady at the rental pick up location sound like she didn't want to work or deal with people at all. Not professional at all made me feel uncomfortable! Only reason I actually stayed was because I really needed to move.

Samuel H.
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The attendant was not wearing a mask however was behind plexi glass

Dean C.
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While picking up the uhaul, it took 20 minutes to wait for a customer service person to approve and verify our info

Maeve M.
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The staff were condescending and not very helpful.

Paul M.
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staff was not helpful with on-line process. Referred me to sign on door To figure it out. The initial reservation was painful and I was Concerned the truck would not be ready. Employee did not understand and had to call unable. Also gave me mid-information about tolls. Truck had not been cleaned and has dings and scratches all over it. Air conditioning did not work.

Mariah B.
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Better system for pre-registration and optimize the app. Location and rental were fine, but the app and process to get the information I needed were terrible. The app kept closing and I was asked to add my information four times. The location I got it from was closed so I was relying on the app to be efficient. The process took way longer than it needed to.

Marc D.
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Customer did not leave a comment.

Eliann R.
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Ronald W.
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Business provided a trailer for interstate travel limited to 45 MPH per the sticker on the trailer, didn't tell me this, and this limitation was not stated in the rental agreement. Then when I called them to inform them of this they told me they were not aware of the speed limitation and they recommended I ignore it. Still awaiting refund.

John F.
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Customer did not leave a comment.

David B.
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Staff was very helpful. Limited truck/equipment supply so potential issue in a situation like ours where UHAUL had double booked us and had no alternate vehicles nearby. Major issues/complaints with the UHAUL app and UHAUL customer service as no one answered the phone. Will not use uhaul again but this location was fine and shouldn't be blamed for UHAUL's failings.

Carl P.
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Staff very friendly and helpful .

TONI O.
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The person in the office was not very helpful but perhaps she was having a tough day. Otherwise the app and the process was easy .

Mandi E.
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There were large puddles of water in both corners of the truck and someone left an uncovered green Marlowe in truck that was in water causing green marker to be all over the truck bed floor, ruining 4 towels to clean up so my stuff wouldn't get stained. As well as rocks and debris not swept out.

Rosa D.
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Customer did not leave a comment.

John N.
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Very nice location. Close to the highway. After hours drop off very straight forward.

CARLOS B.
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AUDREY S.
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Curran S.
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The only complaint I have is On the U-haul website the store hours were listed as opening @ 9:00am the store does not actually open until 9:30am.....therefore I had to sit there and wait until employees arrived @ 9:30am

Christopher G.
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The lady at Safe And Sound in Groton CT 06340 was snarky, whispered under her breath. She didn't tell me that my equipment I ordered (Furniture Dolly and Dolly) so I went to my apartment and nothing. Having to drive back and get the equipment I ordered. I was then confused as to why I couldn't drop the truck off at another location. Absolutely no one asked me about a in town truck. So I had to drive back thinking I was able to drop the truck off at another u haul near me. Which meant I went over my estimated miles my a landfill. I wish it went better.

Damien C.
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DEBORAH W.
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Godfrey P.
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The location was fine. The attendant was knew and still learning. The UHaul App (ta least on an Android phone) is unusable. It does not fit on the screen, is hard to navigate, and is very slow to respond with no indication that input has been accepted..I wasted 15 - 20 minutes trying to use it and then gave up and went to the counter. I refused to use it when I returned.

James M.
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Customer did not leave a comment.

Marcia R.
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Very helpful staff, she was able to help me with my pick up when I had a major email issue. Thanks!

Joseph C.
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Rose was very helpful and a delight to interact with!

kenneth S.
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the staff went out of their way to work with me and make my experience the best. I plan on coming back in the future.

Brian D.
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Customer did not leave a comment.

Genevieve C.
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Had trouble opening the lock. Manager had to be called. Seat was too low and instructions did not show how to raise it. Had to go back the next morning before leaving on trip to get seat raised as I couldn't see over the wheel. The check in and check out processes were very time consuming and annoying. Also when I was having trouble opening the lock, I couldn't go back to the truck # I had been assigned. It was lucky I remembered it 15 minutes after I started having trouble opening the lock. All the photographs I had to take were a nuisance, especially when returning the truck as it's hard to take a picture of the speedo and the fuel gauge through the steering wheel and with the afternoon sun causing glare. II had already locked the truck and almost returned the key so that I could not have taken the pictures. Altogether, you ought to warn people the check in and check out processes are burdensome. Also seat instructions should be in manual.

Michael R.
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The self check in process was very confusing. It needs to be more clear when you will receive keys for you vehicle. The lock box that had my keys was very difficult to open.

Alexander M.
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Customer did not leave a comment.

Tom O.
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Kristen K.
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I was refunded the 10 dollars for the dolly I asked for and didn't get. Which threw a wrench in my moving. The trucks odometer was 10 miles under so thankfully I didn't get a speeding ticket. The location is great. Right off the highway

Christopher V.
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I expected furniture pads when I ordered them. I got none. I swept the leaves and pencils out that you don't see when you first get the vehicle from the back compartment. I also got the water out of the back. Since I didn't have furniture pads, my bookshelf was damaged and uhaul claimed they will have someone contact me. Uhaul didn't contact me and didn't bother to try to take anything off for their lack of service that caused damage to my furniture. They did remove the charges for the pads but no one contacted me. I get that the Coronavirus has everyone overwhelmed. I expect appropriate customer service and didn't even get an email to speak to a person about this. I'm all set here and not ok with billing before speaking to me. I should have the charges removed because you folks couldn't speak to me before billing and insure I was remotely ok with the amount you were going to charge with the lack of service you provided me. You seem entitled and arrogant not to bother attempting to provide any customer service. How dare you! Don't bother reaching out now because I don't want to hear anything further. I'll cover the bookshelf so I don't have to see the marks. I'm pissed because you couldn't even bother to check the truck before you tell me you are ready and then couldn't provide a number to reach someone local when something was wrong. Was it so hard to insure a clean set of furniture covers was there? I don't believe so. Now take your truck in and get the tuneup I said the truck needed because it wavers back and forth some on idle which is should not do. Also, you should replace your windshield wipers. This location has a bad attitude. Why, I don't know. The only reason you didn't get a poor review was the truck worked well overall. Fix your bad customer service.

Bob S.
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I can't think of a thing to improve your service. It was better than expected. Good job

Shannon Y.
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Customer did not leave a comment.

maria G.
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Friendly fast service. In and out quick. I choose this location over some closer ones because I really liked how clean it is and the great service.

Pamela N.
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Customer did not leave a comment.

DAVID G.
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BRENDA W.
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Janette C.
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This location was fine, but U-Haul never sent me an email saying they changed my pick up location. I went to 187 Gold Star Highway which is where I requested the pick up.

Dennine E.
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i was double charged for no reason. first time using this location to move and will be my last. i never never been double charged ever and i expect someone to reach out to me with my refund.

DANIEL L.
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Customer did not leave a comment.

Eugene S.
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The woman at the counter was miserable. Extremely to both us and the new employee. Complained the whole time about how many hours she had to work. The truck itself was beat up and mechanically terrible. The price was fair. Have recently rented 4 uhaul at other locations and this was by far the worse.

Stephen G.
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Celeste R.
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Edward P.
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Marjorie S.
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Very Friendly, helpful and knowledgable about the size vehicle I would need ... I would highly recommend and will definitely be back for future needs!

Kathryn G.
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The salesperson and the phone-contact customer service were excellent.

Jacob P.
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Customer did not leave a comment.

Matthew S.
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Ralph L.
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Counter person was friendly and helpful, she immediately helped us when we walked through the door.

GODFREY P.
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I first tried to pick upthe truck using U Haul's abysmal smart phone system. Fortunately after 30 - 40 minutes of disfunction (including the phone lady telling me to go back to the web page to location opened and a very gracious lady got me on my way very quickly. Don't try to rent with your smart phone unless you want to be seriously frustrated.

Robert T.
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Excellent friendly service.

William E.
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Augustus S.
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Susan C.
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Great staff

Beth T.
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Jeremy S.
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BETH K.
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Charquita P.
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Staff could be friendly and be honest about prices.

Craig D.
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Sean H.
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Bruce P.
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Rose is a great help. We will be back!

Kelly V.
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The young lady that help me at the counter was very helpful and pleasant.

Ulka D.
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Customer did not leave a comment.

Marcia L.
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Adam L.
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Gerald S.
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Pam H.
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Rose was the best! She smoothed out all ripples from my online order and made sure we knew what was expected of us returning the vehicle. The invoice was exactly what was quoted. Rose is exceptional at customer service and working with people.

KATHRYN K.
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Customer did not leave a comment.

maria G.
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East drop off. Big / accessible parking lot.

Jeremy L.
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Great customer service

Nathan D.
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I was not allowed to start the check in process until I was both at the location and after my reservation time. The check in process then took an hour to go through (and restarted half way through). This time was counted as part of my 4 hour reservation (giving me 3 hours to move) causing stress and rushing.

SUDESHNA S.
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I had a great experience with my box truck pickup/delivery, and specially due to the efficient & excellent customer service provided by Erin at the location. One of the best that I have seen around, and she definitely deserves recognition and incentives from her company ...as I was so impressed that I will certainly be back to this location for my future needs, and also recommend to my friends and family...

kimberly S.
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karen C.
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Kathleen W.
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Michael C.
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pamela H.
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Paul J.
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I had a terrible experience with another U-Haul franchise in the area trying to confirm my reservation. In fact, it was so terrible, that I chose to call Safe - N - Sound to see if they could help me out. To my surprise, Rose was still there after hours, and she was more than willing to help me out of a bad situation, as I did not want to give my business to the location where my original reservation was. She slipped me in on one of their busiest weekends of the year, and stayed late that day, and came in early the next day (the day of my reservation) to get me out and moving early. Rose was a wonderful person who went out of her way when she did not have to at all, was very patient with my situation, and could not have been kinder. If I could give more than 5 stars, I would. Excellent experience.

Ashley H.
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The woman gave me a hard time about the mixup with pickup for the truck and again when I switched the location to Groton for drop off. I was very communicative with all parties the entire time. Someone there was helpful by allowing me a no charge extension on the time I was alotted to have the truck since there were several mixups between location and drop off times.

Ken G.
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Customer did not leave a comment.

Fred N.
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BRIAN L.
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Jay L.
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Stay the course with Rose and Erin

Matthew A.
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Kim R.
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JOHN C.
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dennis P.
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Jonathan R.
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Vincent F.
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Truck has a lot of water in the floor. Heavy rains the night before. Wish water was cleaned out before pick up. Otherwise very pleasant staff. Clean and neat office and facility.

Andrew S.
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Customer did not leave a comment.

KIM R.
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Staff is knowledgeable, professional, and always pleasant.

No reviews have been submitted for this location.

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