Customer Reviews for Safe N Sound Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Safe N Sound Self Storage

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Susan C. on

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Great staff

Beth T. on

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Jeremy S. on

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BETH K. on

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Charquita P. on

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Staff could be friendly and be honest about prices.

Craig D. on

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Sean H. on

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Bruce P. on

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Rose is a great help. We will be back!

Kelly V. on

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The young lady that help me at the counter was very helpful and pleasant.

Ulka D. on

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Marcia L. on

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Adam L. on

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Gerald S. on

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Pam H. on

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Rose was the best! She smoothed out all ripples from my online order and made sure we knew what was expected of us returning the vehicle. The invoice was exactly what was quoted. Rose is exceptional at customer service and working with people.

KATHRYN K. on

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maria G. on

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East drop off. Big / accessible parking lot.

Jeremy L. on

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Great customer service

Nathan D. on

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I was not allowed to start the check in process until I was both at the location and after my reservation time. The check in process then took an hour to go through (and restarted half way through). This time was counted as part of my 4 hour reservation (giving me 3 hours to move) causing stress and rushing.

SUDESHNA S. on

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I had a great experience with my box truck pickup/delivery, and specially due to the efficient & excellent customer service provided by Erin at the location. One of the best that I have seen around, and she definitely deserves recognition and incentives from her company ...as I was so impressed that I will certainly be back to this location for my future needs, and also recommend to my friends and family...

kimberly S. on

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karen C. on

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Kathleen W. on

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Michael C. on

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pamela H. on

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Paul J. on

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I had a terrible experience with another U-Haul franchise in the area trying to confirm my reservation. In fact, it was so terrible, that I chose to call Safe - N - Sound to see if they could help me out. To my surprise, Rose was still there after hours, and she was more than willing to help me out of a bad situation, as I did not want to give my business to the location where my original reservation was. She slipped me in on one of their busiest weekends of the year, and stayed late that day, and came in early the next day (the day of my reservation) to get me out and moving early. Rose was a wonderful person who went out of her way when she did not have to at all, was very patient with my situation, and could not have been kinder. If I could give more than 5 stars, I would. Excellent experience.

Ashley H. on

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The woman gave me a hard time about the mixup with pickup for the truck and again when I switched the location to Groton for drop off. I was very communicative with all parties the entire time. Someone there was helpful by allowing me a no charge extension on the time I was alotted to have the truck since there were several mixups between location and drop off times.

Ken G. on

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Fred N. on

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BRIAN L. on

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Jay L. on

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Stay the course with Rose and Erin

Matthew A. on

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Kim R. on

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