The only issue I had with this facility was after I returned the trailer. I got a phone call the next morning (Monday) saying that the trailer was missing the wiring for the lights. I had just purchased a whole wiring harness set and ball mount hitch from the gold star highway uhaul 2 days prior and installed ourselves. I know nothing of hooking it all up when you tow so my bf and the lady that was there Sunday did it. She took a picture bc apparently that's the policy to make sure it's hooked up right. When my bf went to the store to talk to the woman who called me she would not show him the picture of the hook up from the day before to show her what it looked like then and now. I haven't been charged anything extra as or now, but im confused as to why she wouldn't show him the picture? “That's going to cost us $25.†I have never had any issues renting with uhaul and always use them. She said it was possible someone stole it (but it was not me) I have the receipt for the ball and hitch and wiring harness I bought 2 days before I rented the trailer. I thought it was rude and unprofessional to not show him the picture he was asking to see to point out to her. I feel like she didn't know what she was talking about. That is all
Stefani S.
Safe N Sound Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Groton, CT 06340
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Easy drop off
ELIZABETH B.One issue was that there was a tow trailer parked directly behind the rental truck that had to be moved by hand in order to back the truck out because the front of the truck was right against a curb.
Stephen G.Make sure the trailer is cleaned out and also, have a better attitude toward the customer.
KRISTYLYNN L.Great experience
Kathleen K.