Your system was down so it took a while to check out the trailer. This was after having to do so multiple times before over the phone and online. It was the most ridiculously annoying process that took 3 phone calls on two separate days to make this reservation after having made the reservation online a month prior. It had been changed without my consent or knowledge. So to answer your question: update your computer system so that it works smoothly and is up to date with the locations of your storage and rental facilities. The people I dealt with were very nice and as helpful as they could be.
samantha B.
Safe N Sound Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Groton, CT 06340
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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It was conveniently located and a quick process to pick up the rental truck and equipment. Confused to why the employee at the location did not do an inspection on the vehicle before they gave us the keys. Usually that is standard practice with rental vehicles and trucks we used in the past.
kylie G.Not sure if the steering wheel is sanitized but if not, that should definitely be implemented into the cleaning process.
ROBERT M.Not sure why some equipment can be checked out anytime and some only a specific time. I had a cargo van that had 24x7 availability and when changed to a 10' truck my 7am pickup was no longer valid - I had to wait until 9am - TWO HOURS - to get it which is coincidentally when the location opened despite the fact that I never interfaced with them.
David F.Things were great!
Keith S.