Customer Reviews for Safe N Sound Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The move went smoothly but the Secretary was kinda of rude. When my wife called to ask a question about the bill she was rude to her as well.

Rating:

3.0

I felt the lady at pick up was not very well informed about my rental. It’s $20 for a day, and I was told to have in back in 4 hours. ??? No I said I signed up for about 8 hours and I told someone on the phone I’d have it back before closing, or the next day. As it is a 24 hour rental. Also get a computer, when she pulled out a notebook I had to laugh inside, what is this the dinosaur age? However i would rent here again. It’s close to where i live.

Rating:

5.0

Excellent experience. The rental agent was very helpful and friendly.

Rating:

5.0

The Navy person at the counter was very attentive and helpful. The storage in very good condition, clean and if feels safe. I'm glad we found this place.

Rating:

4.0

The truck wasn’t swept out, my blankets were not left in the truck as I paid for, there was mud on the step, a big chunk. A truck itself was great.

Rating:

5.0

Just wanted to give a shoutout to Mathew, very professional & kind! Thank you

Rating:

5.0

We have used this facility for storage on 3 different occasions for about 6 months each. We’ve also rented UHaul vehicles from here several times. The office is always helpful, especially Rose! They maintain the facility to keep it clean. Highly recommend!

Rating:

1.0

i was charged more than what the website said

Rating:

5.0

truck was clean and worked well.

Rating:

5.0

Have the rental lady check her very poor attitude.she acted like it was a huge inconvenience to rent a truck from her and stated she is allergic to smoke and could smell it on my clothes even though she was behind a plexiglass wall.Very POOR Attitude any body else would have slapped her silly. Tku

Rating:

3.0

I was late 1 month and they charged me a late fee and my normal storage fee and took that out of my debit card without my permission and never notified me on what they did. And now I know I’ll wait forever for my deposit. The normal staff that was always there gave you an attitude at times and not very friendly. I will definitely go somewhere else if I need storage again.

Rating:

1.0

Very bad customer service, person was not helpful at all

Rating:

5.0

Very friendly staff. Safe n Sound is the best U-Haul rental and storage facility in Groton! And maybe all of CT. I know this because I used both facilities in Groton.

Rating:

5.0

The employee helping us exceeded expectations and went out of his way to ensure our experience went smoothly.

Rating:

5.0

Easy accessible location . Super quick to get your drop off processed and back on your way .

Rating:

2.0

I had to wait while the lady was on the phone with someone else while I was there. Told me the wrong truck, didn’t tell me to match it with the tag until I came back in and asked. ( I’m a first time U-Haul user) definitely not using them again. The inside of the truck wasn’t clean. Truck was hard to turn on. Thankfully the truck had a full tank of gas.

Rating:

5.0

As this was after hours, we didn’t interact with personnel. I do know them as I use this facility. They are wonderful people.

Rating:

1.0

The place qaa closed due to a power outage, but workers were there. We dropped off the trailer. Went to let them know they gestured for us not to come to the door, so we could not tell them anything. They charged me for a extra day, I did not have it for a extra day!!! Was not my fault the power was out and should not of been charged for an extra day.....

Rating:

4.0

I originally had a reservation for another location on Route 184. I was told that my reservation was moved to another location to the fact they didn’t have trucks. I had someone stay and check on to see if they had trucks and they did all day long. Your manager they are Ryan is a total racist. He discriminates against people according to their color as well as he’s a sexist. I have rented from Uhaul over 40 times and never been treated so bad. I will make sure to put out the word in the area about the racist people you hire as well as the sexism that is occurring at that location.

Rating:

5.0

Everything was fine. This was my drop off location and the app made it easy to do a return.

Rating:

5.0

Thank you for the uses of K109. excellent

Rating:

5.0

Two women who were there were amazing. Great people. Very helpful.

Rating:

5.0

The price at this location was higher than I was quoted when I made the reservation. It was double what I expected to pay. I rented a simple pick up and was quoted around $22 and when I picked it up the next day it was $53. It was $39.95 just to rent the truck for the day. When everywhere it’s advertised and I was quoted $19.95.

Rating:

5.0

The gas level wasn’t quite at full but besides that everything was great.

Rating:

3.0

There should be a warning on your site or your app that people need to pre-planned to be there a half hour to 45 minutes to an hour before they pick up time your app is ridiculously slow my boyfriend's paper license from the DMV wasn't good enough and needed the old expired license. We had to leave the lot and go back to his house to get his expired license. Would people are moving or whatever experience brings them to need a truck, people are tired and ragged might have been up all night making boxes so these are the things you need to put in bold print on your app. It was a lot to wait in the parking lot for 20 plus minutes while whoever on the other side of the approved my boyfriend's photos of his ID.

Rating:

4.0

When I opened the cup holder on the truck a used syringe with needle and a metal can bottom fell out.

Rating:

3.0

Only one employee working long wait

Rating:

5.0

The 15ft truck I booked wasn't available so we had to take a 10ft. That really messed things up. I am so grateful for the lady at the storage place for trying so hard to find us a truck. She was fantastic, but uhaul as a company is awful. This is the second time where I have made a reservation and then Uhaul has not followed through and it messed up my plans. I will no longer be using Uhaul. And to be very clear, this is entirely the companies fault, not the self storage place or the wonderful lady who works in the office there.

Rating:

5.0

Great service, very nice guy running the place

Rating:

5.0

Excellent service Thanks !

Rating:

5.0

No line to pick up reserved equipment. Knowledgable and experienced staff. Well organized location.

Rating:

5.0

Great and easy experience

Rating:

5.0

Great people in the office, pleasure to deal with. Easy access to my unit, would use you folks again.

Rating:

3.0

I was over charged and over filled the gas beyond what I was when I started. I was given a drop off 11 miles beyond where I was moving and charged for that too. I was charged extra fees I didn’t sign up for. I moved 26.9 miles and added extra gas to a 10 foot truck from Groton, CT to Westbrook, CT and returned the truck 5 hours early with extra gas. Please credit my account. This is not what zi agreed to pay.

Rating:

5.0

All great

Rating:

3.0

I was charged a $25 cleaning fee for a truck that was already dirty when I picked it up. I won’t use your service again.

Rating:

1.0

Our truck did not come with the moving pads we ordered. When we went to the office for assistance, the associate couldn’t have been more rude, rolled her eyes at us, and stated that there was nothing she could do. She acted like we were such an inconvenience to her. It definitely complicated our move not having our anticipated moving pads

Rating:

5.0

Parking brake was not functional

Rating:

5.0

Great location. Friendly and helpfull.

Rating:

5.0

Perfect job

Rating:

3.0

I rented a trailer and UHaul doesn’t sell the 7 round to the the 4 pin connector that is needed to hook up a trailer to a standard car. I had to leave and go to a Walmart to buy the adapter. Simple item that should be on site.

Rating:

2.0

The only reason I use this location is because without a car it the closest location

Rating:

5.0

My rental pickup and return were terrific. Flawless, thank you Uhaul.

Rating:

3.0

Back door of truck was frozen shut. Didn’t seem to know anything about my reservation and what I was renting (dolly and furniture dolly) despite having called 30 minutes prior to arriving. The woman there was nice enough at least.

Rating:

5.0

Quick in and out. No issues with this location. Really clean place. TY Uhaul web site said trailer was in my preferred area. Set everything up on line only to find out the next day my trailer was located 11 miles away going in the opposite direction. Not fair to me. I was on a tight time line.

Rating:

1.0

Your company consistently tries to screw customers over on mileage overages. Left Groton CT nd the agent put down 80 miles and when I returned the truck to Guilford they had 40 miles and charged me for the extra miles. When I orginally booked I was curious about the your billing methodology . So I price again using surrounding Towns and the rate was the same whether I was going to a Town 40 miles away or 90 milles away, But yet when I returned the vehicle you always charge the customer an overage! I am reporting this scam to the FTC

Rating:

2.0

I rented a trailer for 4 days, I returned it a day early, I never received a receipt until I called 2 days later and was sent a receipt showing 3 days rental but my bank account was charged for all 4 a $50 difference

Rating:

5.0

Returning on mobile app was a little buggy. Photos kept being deleted and I had to do certain sections multiple times. Other than that my experience was smooth.

Rating:

3.0

The truck box was dirty and not swept and there was packing left by the last renter. The windshield was dirty inside.

Rating:

3.0

The woman at the desk for very helpful. She made it a positive experience for us.

Rating:

1.0

The uhaul van I got was filthy. I had to move my stuff and now my bed and blankets are dirty. I have to now figure out how to wash everything. If this was my first time using uhaul I wouldn't use it again. I will never return to safe and sound for a uhaul. I find another store

Rating:

4.0

Quick in and out

Rating:

1.0

Hard time renting van. Didn't accept my card after was told yes then wouldn't take a credit card over phone caused 2 hr delay in rental. Lady was rude behind the counter. Never renting from there again

Rating:

5.0

Always clean, and safe,,

Rating:

5.0

Great customer service

Rating:

5.0

Staff was great ! Thank you

Rating:

5.0

Great location. The van was in great condition and was very well maintained.

Rating:

3.0

I picked up the van after hours and there should have been a utility dolly in the back but there wasn’t. I was still charged for the dolly rental though.

Rating:

5.0

Nothing

Rating:

3.0

Uhaul was checked in at this location by mistake and has caused me to be on the phone with Uhaul figuring out my rental for three days.

Rating:

1.0

Poor customer service. When I questioned my final charges, they were quick to pass the buck to uhaul. Uhaul may set the policies, but they are representives of Uhaul, the face the customer sees, and should represent better. I will never rent from this location again or recommend them.

Rating:

5.0

This was the second time that I reserved a trailer at this location only to have UHAUL change the pickup location despite the equipment being available. That resulted in me having to cancel the reservation both times and starting over at the correct location. It would be a large improvement if traffic control stopped changing the reservations needlessly

Rating:

5.0

Reservation, pick-up and return all were very good. The van was clean and in excellent condition, and was exactly what I needed for my one day project. The staff member who processed my pick-up had lost internet at the office due to a storm, but was able to complete it on her phone. Nice job by her, and a productive day for me.

Rating:

5.0

Staff was very helpful and pleasant