Customer Reviews for Safe Storage LLC
(U-Haul Neighborhood Dealer)

322 reviews

14601 Sherman Way   Van Nuys, CA 91405
(One Block West of Sherman Way & Van Nuys Blvd)

(818) 988-2117

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Saturday
    9 am–5 pm
  • Sunday
    10 am–4 pm

Services at this Location:

Contact Us

(818) 988-2117

14601 Sherman Way
Van Nuys, CA 91405
(One Block West of Sherman Way & Van Nuys Blvd)

Services at this Location:

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Saturday
    9 am–5 pm
  • Sunday
    10 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly and fast service. Highly recommend!

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

The office staff was very friendly, polite and knowledgeable.

Alexey D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
3.0

To much pricey

marianne R. 
Rating:
3.0

Educate your employees about professional responsibility. Not right to give one quote and tell a customer that there is no charge until after vehicle is turned in and then turn around and make charges and even include extra charges after drop off

Catherine M. 
Rating:
2.0

The man behind the counter clearly hates the fact that other locations are setting up reservations for the trucks at his location. Return time was not accurate on the receipt, quote given over the phone from the location that made the reservation is no where near the price this man charged me, and the truck was practically falling apart on the inside (steering wheel decaying, sun visor hanging on by one hinge, dust dirt and debris all over the cab area). I have never paid $80 for an under 2 hour uhaul rental. Sheesh guys.

JUSTIN ALAN Y. 
Rating:
5.0

Customer did not leave a comment.

Lee O. 
Rating:
1.0

Poor Service from original order of large truck to forced to use smaller truck for move. Cost me $350 extra for loading and unloading, and trips. I want compensated for this asap.

John A. 
Rating:
2.0

Have reservations correct the first time. My reservation was messed up as my uhaul at my original site was not ready/available. This caused me and my family to miss work meetings and cause me to lose money as I paid day laborers to be ready at a certain time and they couldn't help much due to the reservations being wrong

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
4.0

Customer did not leave a comment.

Wyndel G. 
Rating:
1.0

The truck was old and dirty when I got it it's smelled like urine and then I was charged 61 $ more for nothing really not happy they don't seem to care about the costumers

Nikolay S. 
Rating:
5.0

Before to Rent you shoul ‘be wash the truck or even cleans the mirror , becouse I cleaner al window becouse is not safety to Drive like that's Thanks

Miguel Z. 
Rating:
5.0

When I returned the truck, I added more gas than it I initially had when I started. I asked the nice lady if I could be credited or reimbursed for it and she said that unfortunately, U-Haul doesn't reimburse for gas and it is stated in the contract. I responded by saying that if we turn in the truck without filling the gas tank to where you originally signed for, U-Haul will charge the renters a lot more if they have to fill up the gas tank, yet if a renter puts more gas than what he/she signed for, he/she won't get reimbursed for it...whether it's stated in the contract or not, this policy is unfair and, in my humble opinion, should be modified. This is my only issue with my experience. Other than that, it was great!

Rodrickppll F. 
Rating:
5.0

Customer did not leave a comment.

Shoshana P. 
Rating:
5.0

Smooth rental

GARY P. 
Rating:
5.0

Customer did not leave a comment.

IDAYANA K. 
Rating:
5.0

Customer did not leave a comment.

Edeltrudis M. 
Rating:
5.0

Jose was very personable, helpful, and made renting a pleasure….

Dean H. 
Rating:
5.0

Customer did not leave a comment.

Jesus C. 
Rating:
5.0

Customer did not leave a comment.

Rafael S. 
Rating:
2.0

Is,very expensive!.

Angel A. 
Rating:
5.0

Customer did not leave a comment.

joe C. 
Rating:
5.0

Great van, great service

JULIAN B. 
Rating:
5.0

Customer did not leave a comment.

CARLA A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
1.0

Customer did not leave a comment.

EHAB S. 
Rating:
5.0

Customer did not leave a comment.

Leilani G. 
Rating:
5.0

These guys were fantastic...very helpful, nice customer service, great attitude and all smiles! I will hands down use them and I rent a lot of vans.................good experience.

maxine B. 
Rating:
2.0

It did not have the 24/7 drop off available, so we had to return the next morning only for no one to be there

Sandy P. 
Rating:
5.0

This was not my requested location. I received a call 10 minutes before my schedule pick time from the Desoto location telling me that they have no truck for me. When asked for an alternative, they told me it was not their problem and that I should take it up with Uhaul. The Uhaul rep told us that the only other location available is Safe Storage which was out of our way by 15 miles. They were not even willing to deduct those miles for us. They did offer a $50 coupon, but nothing else. This made our day much longer, disorganized, and with plenty of traffic. I will think twice before using uhaul again.

DANIEL B. 
Rating:
5.0

They were so great and helpful! It was easy and fast, I'd definitely use them again.

Marcia S. 
Rating:
5.0

Didn't speak to anyone. Just did the drop-off,

Jordan T. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE S. 
Rating:
4.0

Cabin and windows need to be clean when given to customer I don't think safety issues are being taken serious because not clean so I know is not sanitized for germs. The driver side mirror kept moving was very irritating. So I think trucks should be cleaned and sanitized and maintained for customers as of right now no I wouldn't recommend anyone for safety purpose

JAIME P. 
Rating:
5.0

Customer did not leave a comment.

DENISE G. 
Rating:
4.0

Initially I was charged a cleaning fee and it had not been previously explained to me what would warrant such a fee. U Haul and this location graciously refunded the fee to me given that it hadn't been communicated to me at time of pick up. I really appreciated their willingness to do so. Thank you!

Inez D. 
Rating:
5.0

George was a tremendous help 5 star service.

allen F. 
Rating:
5.0

George was a great associate that got us what we needed, and was very friendly and helpful. Excellent experience.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
2.0

Worst uhaul experience ever … they forgot to charge my card and now I'm being charged a collections fee ! I'll never use uhaul again

LINDA A. 
Rating:
4.0

Everything went well except they overcharged me $11 for the gas. I drove for 14 miles all together and filled out 1.5 gallons of gasoline. I really don't understand why they have charged me? I really want explanation. I did not call the location, I thought just forget about it. But certainly I will not recommend anyone for this location.

Zorayr N. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Nothing, they were so great. Had everything ready to go. So nice, so efficient. Truly could not have been better.

Chelsea M. 
Rating:
5.0

Excellent idea to have a Uhaul rental at the Safe Storage ! The process was super easy and terrifically helpful. Thank you!

JOSEPH L. 
Rating:
3.0

Customer did not leave a comment.

ROSA A. 
Rating:
5.0

Everything was great!

RICHARD R. 
Rating:
4.0

Customer did not leave a comment.

ALICE W. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
1.0

Don't tell lies.

ANTHONY H. 
Rating:
2.0

The attendant was evasive explaining there cost before signing the contract I found out why with the overcharges at the time of returning the vehicle. The vehicle was severely damaged with the rear door wouldn't close this van should have not been rented being in an unsafe condition.

Amir G. 
Rating:
5.0

I didn't have a reservation and I was still in and out in less than 30 minutes.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn T. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

EDWARDCHARLES K. 
Rating:
5.0

Customer did not leave a comment.

Curtis K. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
1.0

The rental was with a piece of cardboard and they charge me $25 for bringing back supposedly dirty and also charge me $10 for insurance the person who assist me never ask me. I don't need cause I have my own insurance

Carlos A. 
Rating:
5.0

Happy with U-Haul, but very unhappy with the moving help we hired - A Perfect Solution. They didn't show up at the appointed hour claiming a stolen phone - and then called me 4 1/2 hours later - after I had completed the move. I will be reaching out directly to get a refund on that portion, but you might want to consider removing them from your list.

Marcy Ann R. 
Rating:
4.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Nice guy at front desk

David E. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
3.0

No access for late return. Web based return too difficult to use.

Sheryl M. 
Rating:
5.0

Jose was so helpful! Thank you for being so efficient and friendly!

Christa S. 
Rating:
1.0

Terrible customer service and picked the truck up dirty and then they charged me $25 to clean their mess. Jose was terrible manager and did nothing to help ! Basically told me to Fu^* off

BRADLEY S. 
Rating:
5.0

Friendly and easy process!

Elizabeth V. 
Rating:
5.0

Customer did not leave a comment.

Marcelo Horacio M. 
Rating:
5.0

Customer did not leave a comment.

Marlinda M. 
Rating:
4.0

First location I went to was on Hazeltine in Sherman Oaks. Would never go back there. Location looked like a filthy junk yard with a dirty funky office. The Sherman Way local was much better.

ALEX L. 
Rating:
5.0

The person helping was very helpful and super nice. Amazing customer service!

Migran G. 
Rating:
5.0

I was made to feel that everything would work out I felt that I was in good hands I will always recommend this location

Angela B. 
Rating:
3.0

Customer did not leave a comment.

Nicole L. 
Rating:
5.0

Jose has been awesome both times I've needed to rent a van. Appreciate the customer service!

Andrew P. 
Rating:
2.0

Customer did not leave a comment.

Seiko H. 
Rating:
4.0

Customer did not leave a comment.

Dana M. 
Rating:
5.0

A+ to Jose. Great guy.

Sai K. 
Rating:
5.0

Customer did not leave a comment.

debra W. 
Rating:
5.0

Great service

John G. 
Rating:
4.0

Customer Service rep was very friendly, helpful and courteous. Excellent service.

Carla O. 
Rating:
5.0

Karina Karina Karina!!!!! She is the greatest. She was Friendly Authentic Caring and Thoughtful and thats a FACT!!!! I had to go to the main UHaul store for a Queen size mattress cover and the lack of service at the main store made me appreciate Karina and Safe Storage even more. I would certainly recommend this facility because of Karina!!!

Laura W. 
Rating:
5.0

Customer did not leave a comment.

Amarjeet A. 
Rating:
5.0

NOTHING YOU ALL WERE TERRIFIC!!!

Cathy G. 
Rating:
5.0

Great service and nice Van.

John G. 
Rating:
5.0

Super easy, quick, and the vehicle was in great condition.

Natalie M. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
5.0

This location has exceptional customer service. We had a chance to observe Jose during his interactions with other customers and he was pleasant and polite and a quick problem solver. It is obvious that this location is run efficiently.

Evelyn B. 
Rating:
5.0

Provide parking on site.

Antonio C. 
Rating:
5.0

Keep up the good work.

Roberto P. 
Rating:
5.0

Excellent customer service!

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

TYRENN M. 
Rating:
3.0

They were nice, it was relatively smooth but my two issues: 1- I booked it online from Thurs 10A-Mon 10A. The woman told me it was due back SUN. It took a a few explanations to tell her I didn't book 4 DAYS, I used the CALENDAR provided on the website and chose Thurs 10A- Mon 10A, that's four, twenty-four hour periods. She accommodated. I returned it easy but saw on my bill a $13 fee for credit card. last I knew, a credit card is REQUIRED to make the reservation. For that reason alone, I will not rent again and would discourage friends. I don't like being nickeled-and-dimed.

Michael K. 
Rating:
2.0

Need to make sure the workers know how U-Haul system works

Steve M. 
Rating:
3.0

Customer did not leave a comment.

Minnie S. 
Rating:
5.0

Customer did not leave a comment.

Erin F. 
Rating:
5.0

Customer did not leave a comment.

Audra L. 
Rating:
5.0

Customer did not leave a comment.

Samantha R. 
Rating:
1.0

I wanna double charged for my U-Haul. I called the location and they had no information to give me or any resolution. Very disappointed and will not be renting from them again.

Sydney B. 
No reviews have been submitted for this location.

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