Customer Reviews for Safe Storage LLC
(U-Haul Neighborhood Dealer)

274 reviews

14601 Sherman Way   Van Nuys, CA 91405
(One Block West of Sherman Way & Van Nuys Blvd)

(818) 988-2117

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(818) 988-2117

14601 Sherman Way
Van Nuys, CA 91405
(One Block West of Sherman Way & Van Nuys Blvd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ALICE W. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
1.0

Don't tell lies.

ANTHONY H. 
Rating:
2.0

The attendant was evasive explaining there cost before signing the contract I found out why with the overcharges at the time of returning the vehicle. The vehicle was severely damaged with the rear door wouldn't close this van should have not been rented being in an unsafe condition.

Amir G. 
Rating:
5.0

I didn't have a reservation and I was still in and out in less than 30 minutes.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn T. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

EDWARDCHARLES K. 
Rating:
5.0

Customer did not leave a comment.

Curtis K. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
1.0

The rental was with a piece of cardboard and they charge me $25 for bringing back supposedly dirty and also charge me $10 for insurance the person who assist me never ask me. I don't need cause I have my own insurance

Carlos A. 
Rating:
5.0

Happy with U-Haul, but very unhappy with the moving help we hired - A Perfect Solution. They didn't show up at the appointed hour claiming a stolen phone - and then called me 4 1/2 hours later - after I had completed the move. I will be reaching out directly to get a refund on that portion, but you might want to consider removing them from your list.

Marcy Ann R. 
Rating:
4.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Nice guy at front desk

David E. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
3.0

No access for late return. Web based return too difficult to use.

Sheryl M. 
Rating:
5.0

Jose was so helpful! Thank you for being so efficient and friendly!

Christa S. 
Rating:
1.0

Terrible customer service and picked the truck up dirty and then they charged me $25 to clean their mess. Jose was terrible manager and did nothing to help ! Basically told me to Fu^* off

BRADLEY S. 
Rating:
5.0

Friendly and easy process!

Elizabeth V. 
Rating:
5.0

Customer did not leave a comment.

Marcelo Horacio M. 
Rating:
5.0

Customer did not leave a comment.

Marlinda M. 
Rating:
4.0

First location I went to was on Hazeltine in Sherman Oaks. Would never go back there. Location looked like a filthy junk yard with a dirty funky office. The Sherman Way local was much better.

ALEX L. 
Rating:
5.0

The person helping was very helpful and super nice. Amazing customer service!

Migran G. 
Rating:
5.0

I was made to feel that everything would work out I felt that I was in good hands I will always recommend this location

Angela B. 
Rating:
3.0

Customer did not leave a comment.

Nicole L. 
Rating:
5.0

Jose has been awesome both times I've needed to rent a van. Appreciate the customer service!

Andrew P. 
Rating:
2.0

Customer did not leave a comment.

Seiko H. 
Rating:
4.0

Customer did not leave a comment.

Dana M. 
Rating:
5.0

A+ to Jose. Great guy.

Sai K. 
Rating:
5.0

Customer did not leave a comment.

debra W. 
Rating:
5.0

Great service

John G. 
Rating:
4.0

Customer Service rep was very friendly, helpful and courteous. Excellent service.

Carla O. 
Rating:
5.0

Karina Karina Karina!!!!! She is the greatest. She was Friendly Authentic Caring and Thoughtful and thats a FACT!!!! I had to go to the main UHaul store for a Queen size mattress cover and the lack of service at the main store made me appreciate Karina and Safe Storage even more. I would certainly recommend this facility because of Karina!!!

Laura W. 
Rating:
5.0

Customer did not leave a comment.

Amarjeet A. 
Rating:
5.0

NOTHING YOU ALL WERE TERRIFIC!!!

Cathy G. 
Rating:
5.0

Great service and nice Van.

John G. 
Rating:
5.0

Super easy, quick, and the vehicle was in great condition.

Natalie M. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
5.0

This location has exceptional customer service. We had a chance to observe Jose during his interactions with other customers and he was pleasant and polite and a quick problem solver. It is obvious that this location is run efficiently.

Evelyn B. 
Rating:
5.0

Provide parking on site.

Antonio C. 
Rating:
5.0

Keep up the good work.

Roberto P. 
Rating:
5.0

Excellent customer service!

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

TYRENN M. 
Rating:
3.0

They were nice, it was relatively smooth but my two issues: 1- I booked it online from Thurs 10A-Mon 10A. The woman told me it was due back SUN. It took a a few explanations to tell her I didn't book 4 DAYS, I used the CALENDAR provided on the website and chose Thurs 10A- Mon 10A, that's four, twenty-four hour periods. She accommodated. I returned it easy but saw on my bill a $13 fee for credit card. last I knew, a credit card is REQUIRED to make the reservation. For that reason alone, I will not rent again and would discourage friends. I don't like being nickeled-and-dimed.

Michael K. 
Rating:
2.0

Need to make sure the workers know how U-Haul system works

Steve M. 
Rating:
3.0

Customer did not leave a comment.

Minnie S. 
Rating:
5.0

Customer did not leave a comment.

Erin F. 
Rating:
5.0

Customer did not leave a comment.

Audra L. 
Rating:
5.0

Customer did not leave a comment.

Samantha R. 
Rating:
1.0

I wanna double charged for my U-Haul. I called the location and they had no information to give me or any resolution. Very disappointed and will not be renting from them again.

Sydney B. 
Rating:
5.0

Customer did not leave a comment.

Kara B. 
Rating:
5.0

JOSE!

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Jhonatan H. 
Rating:
5.0

The team at the facility was great. The manager who helped us was very friendly and professional. Moving is often no fun, but at least this portion of the event was positive. A+ rating.

james L. 
Rating:
5.0

Exceptionally good experience. Great, friendly customer service.

Nikol H. 
Rating:
5.0

Customer did not leave a comment.

Kara B. 
Rating:
5.0

Jose and Karin were wonderful! They answered all of my questions and check me in and out quickly. I will definitely come back to this location for my future moving needs.

Sierra R. 
Rating:
5.0

Nothing. Great experience and Jose was terrific. Would definitely use this location again.

Francine M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

The check-in process took unnecessarily long and to not be allowed to park in their lot, when their taking my money as I am doing business with them, is ridiculous. There is hardly any street parking and I had to park quite a trek away. Nice people and they were very helpful in the return, but the no parking for a single car in a completely empty lot is a deal breaker. I won't use them in the future.

Michael K. 
Rating:
5.0

Not a thing...please keep on doing what you're doing!!' Fabulous Job!!! :)

Rodrick F. 
Rating:
5.0

Great service! Very easy pick up and return process. Accurate billing for mileage and gas refill. Van was dropped off after closing.

Sheila B. 
Rating:
4.0

Customer did not leave a comment.

JOEL D. 
Rating:
5.0

This is the same location I have my storage unit, and the personnel are always friendly and helpful.

Jacqueline G. 
Rating:
5.0

Customer did not leave a comment.

VERNITA B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Amazing staff! Amazing van! Would definitely rent here in the future.

Tontrell J. 
Rating:
5.0

Good service , happy client!

Michael B. 
Rating:
5.0

Easy in and out thank you.

Jeanette C. 
Rating:
1.0

We were substantially overcharged on the mileage. I travelled 35 mikes in the truck and wa charged for 50!!!!! This is unacceptable.

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Awesome! They got me in and out without a reservation and the truck was essentially brand new. Highly recommend to anyone who needs a truck for the day.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Errica G. 
Rating:
5.0

Nothing everything went well,it was my 2nd time using U-Haul.

evangeline B. 
Rating:
4.0

Customer did not leave a comment.

Rodney H. 
Rating:
5.0

Customer did not leave a comment.

TRYNELL W. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

raceal M. 
Rating:
1.0

MI EXPERIENCIA FUE MALA MI CONTRATO DECIA 1/4 DE GAS Y NO ME DI CUENTA AL MANEJAR TRES BLOCKS YA NO TENIA GAS. EXIGI UNA EXPLICACIÓN Y NUNCA ME LA DIERON LA DEJE CON BASTANTE GAS Y NUNCA VI UN REEMBOLSO NI DE GAS NI DEL MILLAJE ME COBRARON 50 MILLAS Y USE 40 QUÉ MAL NO?

Luis R. 
Rating:
2.0

This was the second time I used this location and got charged the additional insurance fee even thought I didn't select it (or need it) when I booked. The management at this location needs to address why it's automatically added after the fact. Not acceptable.

Chris P. 
Rating:
1.0

Yesterday, I rented a van for 4 hours (and returned it after just two hours). I drove it 18 miles. And put in just over a gallon of gas before returning it. Yet when I received my receipt via email, I was charged for 1.8 gallons of gas. The employee (JOSE RODRIGUEZ) insisted it was not returned with the proper amount of gas. I have a receipt with my purchase and a photo of the gas tank/mileage when I returned it. He then refused to refund the gas charge. I suspect that he is running a scam on customers in the hope that they don't check their recipe.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Mia E. 
Rating:
5.0

I had someone from TaskRabbit do a small moving job for me while I was out of town. The rental went smoothly and everyone was helpful. The cargo vans are easy to drive, and can handle just about every smaller move.

billie S. 
Rating:
4.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

Madelyn A. 
Rating:
2.0

Make sure the vans are clean prior to rental, and require the gas gauge be returned at middle or full. Anything in between is confusing and it cost me 15 extra dollars. Not happy about that.

Melanie M. 
Rating:
5.0

I declined the insurance coverage when I made my reservation, but upon pickup, they told me it was not option and I had to take out their insurance.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G. 
Rating:
5.0

Safe Storage, you rock for Great customer Service !!!!

Barbara M. 
Rating:
5.0

The receptionist was super awesome great guy super friendly 10+

ALEJANDRO S. 
Rating:
5.0

The check in, pick up, and drop off experience was all smooth and super easy! Would definitely use this location again.

cheryl G. 
Rating:
5.0

I would like later hours, but the service was exceptional .

Susan K. 
Rating:
5.0

I like this location because it wasn't crowded with people. I will rent from here again!

Scott C. 
Rating:
1.0

Tried to charge me for a second day by estimating that I would have the rental for 24 1/2 hours. Forced me to take $10 insurance even though I declined online.

karl R. 
Rating:
5.0

Customer did not leave a comment.

Tralaskii T. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL L. 
Rating:
3.0

For some reason, when I returned the van at about 3:00 p.m., there was no attendant on duty to settle my account. A number of irritated customers had been waiting for the office staff to show up as well

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Devinson L. 
No reviews have been submitted for this location.

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