Please have what I reserved. I showed up to pick up the van & furniture pads, but unfortunately they had no furniture pads. U-haul did not provide this location with furniture pads. I was told it was a first come, first serve basis. And someone took all of the furniture pads this morning. Even though I had reserved some. What is the point of reserving some thing if you don’t actually have it? Do you do the same thing with trucks? if it’s first come first serve, that negates the definition of a reservation. Do better
Heidi P
Safe Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Van Nuys, CA 91405
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Second time working with this UHAUL rep at this location and he is awesome and understanding. Don’t have any recommendations for improvement as everything was smooth-sailing for me.
SARKIS PThey changed my booking to a different size truck without notifying me and the attendant was very dismissive. The one I ended up with had a smashed out mirror. When I tried to claim my refund for not having the right truck available they gave me a super hard time about it even though I couldn't even use the truck they gave me. I got to my location and it wouldn't fit. Terrible service here.
Colby RExcellent service at safe storage
MARCOS PEverything was easy. Thank you.
ROBERT B