Customer Reviews for Salem Security Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Salem Security Storage

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RICHARD H.
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Customer did not leave a comment.

SHAWNA R.
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I was over charged and lied to by the Uhaul in Salem, Ohio. He was very rude and unprofessional! He charged me for cleaning a clean uhaul and the ledge inside was dirty when I rented it! I is treated very unfairly by those people and I will never go back.

Scott L.
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Everything went smooth. Worked out well

Tim W.
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Customer did not leave a comment.

Ty R.
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Customer did not leave a comment.

CHRISTOPHER E.
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Great service. Relaxed ease of rental. The young gentleman working was a great help.

Jessy C.
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Friendly and polite service trucks could use a little more care but I got my family moved in time

JOHN L.
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Excellent professional people to work with. Had a great experience.

CLARISSA T.
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Everything went exactly as planned. I did the reservation and check in online with no issues. Returned the rental after hours and was charged exactly the amount that was agreed upon.

Kerry F.
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Customer did not leave a comment.

KEVIN S.
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Nothing. I have used this location several times. Everyone very helpful and friendly

BARBARA P.
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Worker was rude

David W.
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Customer did not leave a comment.

Peter S.
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When I arrived and I entered the building no one inside was wearing a mask despite the COVID-19 mandate. He asked for the keys and no other info. I had to tell him that the truck I was returning was not the one I had started off in. There was an accident on my trip the U-Haul handled beautifully. When I picked up the new truck it was dirty and only had a 1/4 tank of gas. I informed him of this and that I did sweep out the back of the truck and fill the tank all the way. He still charged me for cleaning even though I received a dirty truck.

John S.
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Fuel level was 3/4 at time of rental and this was noted electronically, but I was over-charged for 9 gallons more fuel than used. Possibly this was a clerical error.

WILLIAM S.
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Customer did not leave a comment.

Matthew S.
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This is the worst pickup location i have ever imagined. The staff was extreemely rude and unprofessional. The agreed upon pickup location and time were changed without my knoledge, and the vehicle had less than a half a tank of fuel in it. I cannot explain to you how rude and unprofessional the staff at this location is. Good luck uhaul i will never be back.

JOSE Q.
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Customer did not leave a comment.

Adam B.
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Customer did not leave a comment.

Richard M.
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Customer did not leave a comment.

Mark D.
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Customer did not leave a comment.

Jeffrey M.
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Ask if customer wants collIsion damage, don't just stuff it on the bill!!! Unacceptable!

NICOLE G.
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Customer did not leave a comment.

Tim W.
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Customer did not leave a comment.

Joseph R.
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Back truck door needs oiled bad hard to lift Other than that everyone was great. Ty

Joyce B.
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Customer did not leave a comment.

Laura C.
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Customer did not leave a comment.

Arthur S.
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The Region Manager changed my order and no one let me know about it until I arrived. I ordered and received a confirm for a smaller truck, one way, to move a mattress and dresser. When I arrived, I was told I had no reservation. That's when we realized some region potentate had changed the order from one way to local, and the size I wanted was not available. I had to pay more and accept a 20 foot truck to move a mattress, box spring, simple metal frame and a small dresser. Just a total waste of space. And if I wasn't a confident driver of large vehicles, there is no way I would have been able to make the backing maneuvers I had to make at the pick up location...on a lake, tiny roads barely able have two cars pass in opposite directions. The truck was clean and operational. I'd rented from this firm last year. The local guys are helpful, polite and patient. I like 'em. Like most UHaul locations, this one was not the most inviting of spaces. A little pride of ownership in your customer space would go a long way. Not just for this location, bur for others I've used over my lifetime.

brittany M.
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The uhual app is horrible with knowing your actual location, i was standing at door to Salem security storage and it was telling me i was at wrong location

Bruce C.
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Customer did not leave a comment.

DAVID D.
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Prompt, courteous and knowledgeable customer service and excellent vehicle. Very pleased.

TAMARA B.
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They put my trucks info in wrong. I told them they said it didn't matter. I made a mistake and told them the wrong vehicle but when my husband called he told them the right make and model of the vehicle we were hualing and was assured the truck would fit. It didn't. Hung over the edge of the trailer about 4 inches on the ramps. We called customer service and explained the problem was told I was getting a refund. We got lied to again. Still waiting to hear about a refund and loosing that job cost us 1,100 dollars and we have to refund the rental money from your companies screwup. I'm not happy and will not be renting from uhual ever again!

Connecting L.
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Improve the app for returns after hours. Personnel were excellent.

CINDY B.
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Customer did not leave a comment.

JAMES L.
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As usual, we had good service.

Erin T.
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Customer did not leave a comment.

JAMES L.
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Nothing

Bonnie B.
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Customer did not leave a comment.

Timothy D.
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Customer did not leave a comment.

Andrew C.
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Customer did not leave a comment.

Micheal H.
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On May 22nd I went to this Uhaul place of business and rented a car hauler. When I went in the person first off was very rude, him eating his lunch was more important than what I was needing to rent. Secondly, he was not wearing his face mask but, had the nerve to tell me to go back out to my vehicle and get my mask. Thirdly, when I brought back the Uhaul car hauler he once again walking up to me carrying his lunch and not wearing a mask said to me in a very rude way to move the car hauler to a different location other than where I had already was in the process of dropping it. I told him NO I would move it and that he could. Since this man was rude to me in so many ways in so many days, I dropped the trailer and I left the facility, I will never deal with him or them or that place of business ever again and No I will not recommend that location to anyone.

Carol J.
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Customer did not leave a comment.

Joel K.
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Customer did not leave a comment.

Marcie C.
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I needed to change the size of the truck after online reservation but couldn't but the front desk helped

Thomas S.
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YOU CAN GIVE THE CUSTOMER A COPY OF THE BILL AT THE TIME OF DROP OFF DURING OFFICE HOURS

Scott D.
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Customer did not leave a comment.

Cindy M.
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Customer did not leave a comment.

Mark W.
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Couldn't have went any better!! Thank you!

Marcia C.
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They charged my account a different amount ( higher) than what the invoice they sent me?!

Reed H.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

Ronald G.
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The Guys at Salem Self Storage were fast Professional and friendly. That was a huge help on a very hectic day. Thank you to the Guys

Paul W.
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Customer did not leave a comment.

Kim C.
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Customer did not leave a comment.

William A.
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RATE WAS A LITTLE HIGH......FEWER DAYS MAYBE? I RETURNED IN 3...SAME PRICE AS 4.....

Harry T.
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Customer did not leave a comment.

dusty K.
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Customer did not leave a comment.

Mark R.
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The U-haul app did not work. It kept telling me that I was at the wrong location and wouldn't let me check in. Called the phone number to get checked in. Very pleasant woman on the phone. Very helpful!

Mark L.
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Customer did not leave a comment.

Brian S.
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I reserved online and paid online for a trailer. It took clerk 15 minutes to enter data and check me out. I don't understand. They kept blaming your system, but I think it was poor training. Office was really dirty.

John S.
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Customer did not leave a comment.

Daniel R.
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Customer did not leave a comment.

Robert L.
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Customer did not leave a comment.

Timothy G.
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Site was easy to locate and access. Personnel were friendly and helpful and had my rental ready for me when I arrived. Truck was clean and fuel level was full when I pick up my truck. Truck was in operation condition and ready to go on pick up. Rental more then met my needs and return was easy as could be. Overall I am very please with this experience and would definitely use this location again if I needed a rental truck again in this location.

Daniel F.
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Have the web site ordering not so confusing.

Christine K.
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Customer did not leave a comment.

Daniel W.
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Staff was very friendly and helpful. Will recommend to friends.

Jessy C.
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Customer did not leave a comment.

Debi K.
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Customer did not leave a comment.

David E.
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Convenient location and friendly, helpful staff.

Hadley D.
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Customer did not leave a comment.

Joe W.
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Make sure everything is lubricated we'll had to lube ratchet straps trailer jack otherwise it worked great would rent again

Stacy S.
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The location was great. It was the two hours I was on the phone with uhaul trying to get the van I had reserved online.

Shaun D.
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Customer did not leave a comment.

Joshua B.
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Customer did not leave a comment.

Rob K.
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will use again

Cynthia E.
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Customer did not leave a comment.

Mark S.
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Excellent service and super accommodating!!!

Hadley D.
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Great people and very good equipment!

Douglas B.
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Customer did not leave a comment.

Albert P.
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Customer did not leave a comment.

CARL R R.
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Quick friendly service and pick up.

Terry K.
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Customer did not leave a comment.

Rachel B.
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There were a number of difficulties with the whole experience we had. As far as this location, it was OK, but our truck's check engine light went on.

John C.
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Customer did not leave a comment.

ALEX E.
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Customer did not leave a comment.

James M.
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None

Bobbie Jae R.
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We had a big misunderstanding but they made it right in the end.

Patrick B.
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Don't forget to give the customer all of the equipment they paid for and maybe try cleaning the windows once in a while.

Bradford D.
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Customer did not leave a comment.

Kevin S.
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Second time I have used them and will keep on using them. Very nice and courteous

George B.
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Customer did not leave a comment.

Zachary T.
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Customer did not leave a comment.

Richard P.
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Great people to do business with. Always first class service. 5 stars *****

Richard S.
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Customer did not leave a comment.

John M.
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Better internet connections.

David H.
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All was good.

Jeremy F.
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Customer did not leave a comment.

William A.
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Customer did not leave a comment.

Martha N.
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Do not charge clean up fees for a truck that was already dirty. This truck should have never been loaned out dirty. The previous customer did it not me. I am not paying this charge and I am never using UHaul again.

No reviews have been submitted for this location.

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