Customer Reviews for Salem Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Salem Shell

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MIKE H. on

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Dennis W. on

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This combo Shell station and ZuHaul store still treated me like I was a VIP when returning my trailer. They explained the charges and confirmed I was satisfied with the trailer and their service. Great folks!

Josiah P. on

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Gina G. on

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Scott D. on

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It was a hardship to be moved from our original pickup location.

RICK D. on

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Saigal D. on

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David M. on

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TY S. on

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tyler T. on

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I had to unload disconnect the trailer myself and I was the one that had to lead the people to what needed to be done. I asked for help and the attendant said well I can’t help you do it yourself. I had to unload disconnect the trailer myself and I was the one that had to lead the people to what needed to be done. I asked for help and the attendant said well I can’t help you do it yourself.

Aaron P. on

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Brett R. on

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James V. on

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Gio was amazing, knew his job very well, was polite professional and gives an experience of being taken care. Helped me with phone camera upload. You are blessed to have such an employee.

Donald P. on

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I used the truck from 1:30 pm and returned at 5:30. I drove it 15 miles. I'm charged $75. If it takes 3 gallons to go 15 miles, there is something bad wrong with truck. I also have a $40 voucher from Coldwell bankers that the clerk would not accept. He said to go to corporate.

Mike M. on

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Eric N. on

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The floor of the Uhaul box and the mom’s attic was absolutely disgusting. It was clearly not cleaned out well or swept out. You could run your finger across it and have a thick layer of dirt on it. We had to clean the floor with chlorox wipes because it was getting our belongings all dirty. Also, I rented a Uhaul back in November of 2018 and provided feedback about the Uhaul reeking of smoke and I had to drive 36 hours across the country with smoke smell and there were even cigarette ashes in the cup holder which I had taken pictures of when I got it and Uhaul didn’t do anything about that situation either. The customer service for Uhaul is very poor and doesn’t seem to care when a customer has a bad experience with the rental. If I need to rent a truck in the future it will not be through Uhaul. I’ve spent thousands of dollars in the past year renting Uhauls and can’t even get a response when I give feedback.

Shawn G. on

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The guys at this location were Great. Thanks Tony!

Frank R. on

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Stephanie C. on

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Listen, don't be rude

Derek H. on

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My reservation was messed up from the very beginning but the woman from the call center in Delaware helped me track down a open trailer in Salem. She was helpful. The guy who runs the gas station uhaul in salem was a nice guy and friendly, the problem was that I told him I wanted to return the trailer that night after hours, we agreed on a location and I went on my way. I finished unpacking and went to drop the trailer off, I checked my GPS and it was sending me to the center on nw quimby in Portland, by the time I arrived and shocked, place was closed and doesn't accept trailer drops after hours. This was way outta my was just to get to this one, it wasn't the place we had even discussed. I then call the help center and had to wait over 10 minutes to talk with someone who had terrible phone reception. It was like I was talking to somebody on Mars. She sent me 20 minutes the opposite way to drop the trailer off. Terrible frustrating. Bummed me out on father's day. Not cool

DEBORAH D. on

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We got held up in traffic and were late for our pick up time but our technician Dan went above and beyond to speed up the check-in process and got us rented and ready to go with 4 minutes to spare before 8 (at which time he would have been locked out of the system and we would have been unable to rent.) Thank you Dan!!

Van M. on

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Randall B. on

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Had to wait a little bit because the person helping me was not already trained on the software. Another person working the pumps had to come help.

Bob H. on

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Athena S. on

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This location is at a gas station with a mini market. I waited to speak with the agent and when other patrons arrived (all of them men and buying beer and cigarettes), I was asked to wait...and wait some more. Others just coming in were more important and when the agent finally got to me he was rude and surly. He made me and my sister take the unit off the hitch and roll it to the location because he was incapable of doing it. He didn't appear to have a physical disability and was twice my size! I would never use this location again, even for using the bathroom!!!

Einar T. on

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For us this was the closest drop off location, and not a regular U-Haul Moving Center.

Cameron W. on

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Dana P. on

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Great convenient location for my return and super friendly staff.

Rod I. on

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I called and told The customer representative I spoke with to add another day ...(due back at 10: o’clock AM) was rude! I told her I needed the truck another day because it was too late to unload everything Last night. She then asked how long I would need it, and when would I have it back? I told her it was unclear, because I didn’t know exactly how long it would take to get it unloaded. She said she needed to know when I was going to bring it back, or she would have to report it stolen?!? I told her, at that point if I was renting it for another day, I would have it back before the due time. I don’t feel I should be threatened with UUMV when I was doing as instructed when I rented the truck, and called if if I needed it longer...

Joseph P. on

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Cameron W. on

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Norman C. on

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