Customer Reviews for Salem Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Salem Shell

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Nate S. on

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Alan E. on

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Quick and easy, nice staff.

Charles E. on

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Herb F. on

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Richard S. on

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dave B. on

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Great help from attendant. Solid equipment that worked well.

Luke M. on

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The guys at Salem Shell were very nice and tried to be helpful, but my experience with them as a pick up location for a rental car trailer was poor. First one guy partially completed the registration online before the other pointed out that he had used the wrong form and needed to start over. When we were finally done, the same guy came out to attach the trailer to the hitch of the 15’ U-Haul truck I rented, and I noticed the safety chains seemed to be hanging very low. I asked if they could be shortened to avoid dragging on the highway and creating sparks - a wildfire risk - and he looped the chains more carefully. Then he said the taillight connecters didnt match, and I’d need to drive to an electronics or auto parts store to buy an adapter! I was stunned - I rented two standard U-Haul rentals meant to be used together and they were going to make me drive and purchase something to make them work?! Then I pointed out that in fact the two wiring harnesses DID fit perfectly together, and I still had to request that he stand behind the trailer to make sure the brake lights and turn signals worked. Clearly these guys are much more a Shell gas station than they are a proper U-Haul location. If you want an absolutely EXCELLENT U-Haul team, go to U-Haul of South Salem. It’s only a few minutes away and everyone there is at the top of their game.

MIKE H. on

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Dennis W. on

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This combo Shell station and ZuHaul store still treated me like I was a VIP when returning my trailer. They explained the charges and confirmed I was satisfied with the trailer and their service. Great folks!

Josiah P. on

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Gina G. on

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Scott D. on

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It was a hardship to be moved from our original pickup location.

RICK D. on

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Saigal D. on

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David M. on

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TY S. on

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tyler T. on

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I had to unload disconnect the trailer myself and I was the one that had to lead the people to what needed to be done. I asked for help and the attendant said well I can’t help you do it yourself. I had to unload disconnect the trailer myself and I was the one that had to lead the people to what needed to be done. I asked for help and the attendant said well I can’t help you do it yourself.

Aaron P. on

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Brett R. on

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James V. on

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Gio was amazing, knew his job very well, was polite professional and gives an experience of being taken care. Helped me with phone camera upload. You are blessed to have such an employee.

Donald P. on

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I used the truck from 1:30 pm and returned at 5:30. I drove it 15 miles. I'm charged $75. If it takes 3 gallons to go 15 miles, there is something bad wrong with truck. I also have a $40 voucher from Coldwell bankers that the clerk would not accept. He said to go to corporate.

Mike M. on

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Eric N. on

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The floor of the Uhaul box and the mom’s attic was absolutely disgusting. It was clearly not cleaned out well or swept out. You could run your finger across it and have a thick layer of dirt on it. We had to clean the floor with chlorox wipes because it was getting our belongings all dirty. Also, I rented a Uhaul back in November of 2018 and provided feedback about the Uhaul reeking of smoke and I had to drive 36 hours across the country with smoke smell and there were even cigarette ashes in the cup holder which I had taken pictures of when I got it and Uhaul didn’t do anything about that situation either. The customer service for Uhaul is very poor and doesn’t seem to care when a customer has a bad experience with the rental. If I need to rent a truck in the future it will not be through Uhaul. I’ve spent thousands of dollars in the past year renting Uhauls and can’t even get a response when I give feedback.

Shawn G. on

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The guys at this location were Great. Thanks Tony!

Frank R. on

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Stephanie C. on

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Listen, don't be rude

Derek H. on

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My reservation was messed up from the very beginning but the woman from the call center in Delaware helped me track down a open trailer in Salem. She was helpful. The guy who runs the gas station uhaul in salem was a nice guy and friendly, the problem was that I told him I wanted to return the trailer that night after hours, we agreed on a location and I went on my way. I finished unpacking and went to drop the trailer off, I checked my GPS and it was sending me to the center on nw quimby in Portland, by the time I arrived and shocked, place was closed and doesn't accept trailer drops after hours. This was way outta my was just to get to this one, it wasn't the place we had even discussed. I then call the help center and had to wait over 10 minutes to talk with someone who had terrible phone reception. It was like I was talking to somebody on Mars. She sent me 20 minutes the opposite way to drop the trailer off. Terrible frustrating. Bummed me out on father's day. Not cool

DEBORAH D. on

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We got held up in traffic and were late for our pick up time but our technician Dan went above and beyond to speed up the check-in process and got us rented and ready to go with 4 minutes to spare before 8 (at which time he would have been locked out of the system and we would have been unable to rent.) Thank you Dan!!

Van M. on

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Randall B. on

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Had to wait a little bit because the person helping me was not already trained on the software. Another person working the pumps had to come help.

Bob H. on

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Athena S. on

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This location is at a gas station with a mini market. I waited to speak with the agent and when other patrons arrived (all of them men and buying beer and cigarettes), I was asked to wait...and wait some more. Others just coming in were more important and when the agent finally got to me he was rude and surly. He made me and my sister take the unit off the hitch and roll it to the location because he was incapable of doing it. He didn't appear to have a physical disability and was twice my size! I would never use this location again, even for using the bathroom!!!

Einar T. on

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For us this was the closest drop off location, and not a regular U-Haul Moving Center.

Cameron W. on

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Dana P. on

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Great convenient location for my return and super friendly staff.

Rod I. on

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I called and told The customer representative I spoke with to add another day ...(due back at 10: o’clock AM) was rude! I told her I needed the truck another day because it was too late to unload everything Last night. She then asked how long I would need it, and when would I have it back? I told her it was unclear, because I didn’t know exactly how long it would take to get it unloaded. She said she needed to know when I was going to bring it back, or she would have to report it stolen?!? I told her, at that point if I was renting it for another day, I would have it back before the due time. I don’t feel I should be threatened with UUMV when I was doing as instructed when I rented the truck, and called if if I needed it longer...

Joseph P. on

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Cameron W. on

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Norman C. on

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Tom W. on

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Charges me an entire day for being an hour late!! What a joke.

KARL W. on

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This location has a great team, well organized. The problem is the parking lot is too congested to get in and out of especially with a trailer. If there is no other site who can provide a trailer then I would rent from them again, otherwise I would rent elsewhere.

herb P. on

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WILLIAM P. on

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Bonnie B. on

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The man who helped me was fast and efficient, I love using uhaul because 10 years ago when I broke down using a uhaul truck. They helped our family out, even paying for our hotel while they efficiently fixed the truck....keep up the good work

JIM L. on

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I reserved for 5:30 PM, I get there to pick up and they said I was late. They said I reserved for 2:30 PM. When I dropped off, they said I owe more money. I had to call the 1 800 # to get it straightened out. When I reserved, it asked for pick-up time, but no drop off time.

wenonah W. on

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Rhonda H. on

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The employees are great and very friendly and helpful. I would recommend this location in an instant because of the guy that was working. Thank you for everything.

Harlem Q. on

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John U. on

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richard A. on

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richard A. on

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john N. on

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Since the rating selections do not include uhaul corporate customer service, I’ll rate it here. Buyer beware of their fuel policy! If you encounter the misfortune during refueling as I did, you won’t be reimbursed the $30 overage like I was charged. I inadvertently put in a quarter tank over what I intended because the truck’s gauge didn’t start moving until I pumped over the amount that I needed. Curious that uhaul has their denial of reimbursement in the first sentence of the contract’s fine print. This happens a lot and it’s gravy for their contractor gas stations. FIND OUT HOW BIG THE TRUCK’S GAS TANK IS BEFORE FILLING! Then do the math, I asked the attendant, but he jut played dumb. I hope this help you.

Marjorie P. on

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Just one thing. As I told the check-in lady when I returned the truck in Denver, the left headlight was out. That I discovered the first time I used the lights, but it would have been better had the rental location checked that all lights were in order before renting it out. That said, the rental agents everywhere in Salem were helpful, polite and sympathetic to my predicament of having been allowed to book a van online for a one-way trip. Also, the 1491 Lancaster Shell was very, very busy, so I understand how the headlight got overlooked.

Victor W. on

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This is a Mini Mart in a busy gas station. They lost my drop off records. I got a call from U Haul 4 days later asking where is the truck. I drove to the " Mini Mart" to investigate my self. The truck was not where I parked it. I called back U Haul and that is when they told me they found it at another location it had been transfered. Grade (F)

Denise B. on

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Even though I am giving positive star ratings for these exact locations, my overall experience with this rental was abysmal. I am not blaming the franchisees, but UHaul customer service on their website reservation system and phone call customer service. Those are the areas I wouldn't even give one star to. After 3 different reservation switches on the day I was supposed to pick up, I was left feeling furious and beyond stressed. The website that I made my reservation with on July 9 let me rent for 3 days (as needed) for the weekend. Just 6 hours before pick up, I got a phone call telling me my reservation wasn't possible and it "shouldn't have let me rent for that long". Your weekend policy of only allowing customers to rent for 24 hours is absolutely ridiculous. Increase your fleet if you can't keep your promises as your customer service phone message says. The customer service rep who called AFTER my initial "we can't keep your reservation" phone call from South Salem UHaul, was rude, aggressive, and not helpful. Very upsetting to be told that what I thought was available wasn't, and a take it or leave it attitude. "You can drive to a further location for what you want and pick it up". How about UHaul helping with the situation and getting the truck I had reserved to the location I was promised instead of making ME drive further away for what I needed?? I wish I had her name to give to you because it was pretty terrible. Around 10:30am PST. About an hour and a half before our new 4:00 pick up location I got ANOTHER phone call from Shay, a customer service rep offering to upgrade our truck for the inconvenience of the earlier situation. At that point, I don't want any more changes. I don't want a bigger truck due to our property constraints and loading up. Lo and behold, a half hour before we were scheduled to pick up our moving truck, I get a text telling me our reservation - which I did not approve- was scheduled for yet another location, even farther away for us. Yes, the significant discount was nice. But for all the hassle in a matter of hours on the day of moving, it was pretty terrible and unbelievable that I had yet another "reservation" location to pick up at. I seriously do not understand UHaul's policies or customer service. I have spent roughly $3000 over the last 4 years with UHaul. And this is not an isolated incident. I've had similar problems in the past but this was the worst. I think I'll try Penske for awhile until you can get things figured out on your website for a more accurate reservation experience, and have phone customer service reps who listen to your customers. Poor business UHaul corporate.

DAVID K. on

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Kylie S. on

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This location was great! It might be helpful is there was a sign somewhere that told people the pickup is inside the gas station.

Donald G. on

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Mark S. on

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Way too busy. The man was on top of it and he should get major props for being so professional, but it was a madhouse.

Dorothy P. on

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I do not blame the Salem Shell for a disappointing experience. After a phone call to U-Haul I rented a 26' truck, dolly and a dozen moving blankets with the truck to be picked up in Dallas, Oregon. then I get an e-mail we have to go to east side of Salem to get truck. we get there and no 26' truck and no dolly. i have to spend $69.99 to buy a dolly. The 20' truck did not hold all of my belongings so now I have the expense of moving the rest by the pickup truck load. I would never recommend to anyone to use your company. Not at all as advertised. Completely unorganized.

Samantha N. on

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Great customer service, friendly, and quick.

Makayla G. on

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carol C. on

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A little more training time for the employees .

Robbie E. on

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This is the location. I prefer to use due to its proximity to my home.

Timothy M. on

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U-Haul has always been great for more than just my moving needs. They are a fantastic Company with great customer service!

DONNA S. on

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the place I returned the truck was a shell station 1491 Lancaster the woman who helped me her name was Melissa and she did not know what she was doing and will rent from U Haul but that shell station will never see a dime from me ... Donna Sewell

Victor P. on

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PAULETTE S. on

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everything was just perfect!

deborah B. on

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It was pretty good - we got there a little early so had to wait but everyone was very nice and helpful.

James M. on

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I received excellent service and highly recommend anyone to use this Shell for their U-haul needs!

Susan F. on

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SAIGAL D. on

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randy N. on

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Muddy floor Blankets and cart in back Not happy having my reservation moved by uhaul and overbooked..... Very bad business

Zona M. on

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Kerry H. on

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They over charged they don’t know when u return equipment they said there was a certain amount of gas and there was not and charged me anyways 78$ turned into 135 $ !! Not happy will never rent from them again !! Even if they decide to turn fees back the called 2 days later asking where and when I was turning in the truck and I turned it in same day

dennis B. on

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Benjamin H. on

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To easy - thanks!

michael H. on

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The mother's attic leaked during the rainstorm and Destroy $280 worth of RC circuit boards I told the Hillsboro or-- location. Truck started overheating 5 miles into the drive home from where I picked it up at had to add a half a gallon of water into oil quarts of my own after that truck seem to be doing better it was 2 quarts of oil. Also was told at the Lancaster location located in Salem Oregon that there would be a dolly a utility dolly that I could use and it was included in my rental agreement when I got there they wanted me to go 7 miles to go get another utility Dolly because they were wrong I've had a very troubling experience with you guys and I hope that one day you guys can make it better for someone else so they don't have to go through the same things I went through thank you.

Katrina T. on

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DAVID R. on

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A+. Being able to fill up the tank at the drop off point is extremely convenient. Station staff who operated fuel pump was also able to process the equipment return, and even lent me a broom to help avoid the service fee! My new favorite location.

TINA F. on

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WOULD USE LOCATION AGAIN

anthony A. on

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Thanks

Trish W. on

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Clearer advertising as well as an easier rental experience. I went to the location, was informed i had to call a different location to reserve the vehicle, then had to wait almost 30 minutes to pick up the vehicle when i was told on the phone it would all be ready, once the location had the reservation, i had to go through all the same information of my identity and payment information and duration and all that with the representative at the location. Seemed redundant and way time consuming and somewhat misleading.

Raymond P. on

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The wire harness was not with the trailer the person in the office did not know where I was was told that the person who rented it before me took it did not have a spare one I had to use my own trailer lights

David G. on

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This is a Shell gas station so the people were very busy running the gas station and got to me when they could in between problems / customers on that side of the business.

Phil R. on

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bad location with high volume of traffic and not much equipment storage behind a gas station.

Ross F. on

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Reuben B. on

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the guy who helped me was great!

ROBERT V. on

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We rented a truck and same day added an appliance dolly. The representative at this location advised us that that they had not had an appliance dolly in several days. Causing us to have to drive to another location to pick up an appliance dolly. Miles I am charged for with the truck rental! The staff was fine. But I will never use the location again ever or any like it.

Lisa R. on

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SHERRY J. on

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LINDA M. on

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Wendy L. on

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JOSEPH B. on

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Awesome customer service Steve is the man !!!

Molly S. on

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Unclear where you should go to rent the truck - inside the Shell station apparently? Put a sign on the window that directs people there. I also waited a long time after they first took my license/info because the cashiers kept taking customers for the gas station who walked in after I did.

Bruce J. on

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Had to call an 800 number to drop off truck was frustrating. I had called them earlier and they said no problem then when we got there we had to call the number--too much of a hassle. Would not rent from Uhaul again

steve A. on

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Nothing the guys there are awesome dealing with a busy gas station and getting uhaul in and out quickly is awesome. Also want to add I had the A/C go out in Palm Springs and called roadside assistance and talked to Jim out of Phoenix this guy went above and beyond to make sure I was well taken care from following up on repair to getting me reimbursed for the hotel. Two thumbs up for him.

robert B. on

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William P. on

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Keep up the good work everything was fine thank you

marguerite B. on

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Man was very helpful