Customer Reviews for Salem Shell
(U-Haul Neighborhood Dealer)

391 reviews

1491 Lancaster Dr SE   Salem, OR 97317
(Close to the HWY 22 and Lancaster interchange)

(503) 897-2861

Location Hours

  • Mon-Fri: 7 am - 8 pm
  • Sat: 8 am - 8 pm
  • Sun: 9 am - 8 pm

Services at this Location:

Contact Us

(503) 897-2861

1491 Lancaster Dr SE
Salem, OR 97317
(Close to the HWY 22 and Lancaster interchange)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 8 pm
  • Sat: 8 am - 8 pm
  • Sun: 9 am - 8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Gio was amazing! So helpful, polite and made the process so easy! I'm not sure how it could improve. He must be an excellent employee!

Karen W. 
Rating:
5.0

Customer did not leave a comment.

joseomar G. 
Rating:
5.0

Customer did not leave a comment.

Calvin M. 
Rating:
2.0

I was hoping to pick up tv boxes. Not a real I-haul store. I originally asked for pickup at N.E. Location. 15 miles out of my way!

Kenneth O. 
Rating:
5.0

👍

Jose O. 
Rating:
1.0

I reserved my truck 4 MONTHS in advance. The day before pickup, I called and confirmed the pickup location and time. Received confirmation email and text. Not an hour later received a call saying the pickup location I was promised didn't have the truck I needed. The closest truck was 60+ miles away! Begged for a closer truck but I was less than 24 hours away from a cross country move. I couldn't cancel and uhaul knew it so they didn't do anything but give me a slight discount - if you could call it that. I had already had my car picked up for my move so I was out of luck. I had to Uber and then pay for the additional gas to drive the truck back to my house to load. Their "discount" didn't even pay the difference. Not to mention the 3 hour delay it set me back on moving day. I had to reschedule the guys that were supposed to help move that day and bc of the reschedule they ended up being late also. This made my moving day roll into the next morning. Also, when I went to pick up the truck 1.5 hours away from my original pickup location their discount wasn't in the system and I had to argue with the guy at the counter to give me what was promised. AND the system was telling him that my pickup location was also different than what I had originally booked (again, an hour+ away from my original selection!). Perhaps my tears or exasperation convinced him because he overrode the system and said I could return the truck to my original location. Moves are stressful enough. Uhaul made it much worse. What's the point of a reservation confirmation 4 months in advance if they are going to change it literally less than 24 hours before pickup time?

Kathryn D. 
Rating:
5.0

How about consistency. Don't try renting a truck to someone doing a move that has less than half a tank of gas like the other location in Salem on 12th St. I don't know, I can't do anything about your concern, these are not good responses from the 12th St franchise.

Tammy S. 
Rating:
3.0

Customer did not leave a comment.

Anita G. 
Rating:
3.0

Customer did not leave a comment.

Paris S. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
3.0

This was just a gas station where I could pick up my U-Haul truck. The truck was ready and clean, the attendant was courteous and efficient. That's why I rated it all as average.

John B. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
3.0

This pick up site is a Shell gas station. It had two trucks. The person that checked me in was the only employee at the gas station/convenience store/U Haul store. He was very busy taking care of all of his duties. He did a good job but my confidence level wasn't very high compared to my past experiences at a full on U Haul store.

Patrick C. 
Rating:
3.0

Customer did not leave a comment.

PATRICK W. 
Rating:
5.0

Nothing that I can think of. Everything seemed okay.

johnathon B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
3.0

Very small place. Service was good

DIANA F. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

....

Jose Omar G. 
Rating:
5.0

Jose provided excellent customer service. He was running everything in that location and still managed to get things done for us. Employees like him are hard to find.

John H. 
Rating:
5.0

Customer did not leave a comment.

Trevor S. 
Rating:
5.0

I really liked that I didn't have to stop separately to get gas.

BRANDON B. 
Rating:
5.0

The entire process was seamless, from reserving online to picking up at the location. Definitely a wonderful experience!

Tyrel O. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
2.0

Staff didn't really know about uhaul policy and told us to bring the gas back to where it was but actually needed to be at 1/4. And we picked it up empty

Tram N. 
Rating:
5.0

Great customer service!

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

The guys that checked us in and out were great

Eleanor E. 
Rating:
3.0

There was oil all over the floor in the box very dangerous we all slipped before we knew it was there had to clean up before loading

Ester E. 
Rating:
5.0

Customer did not leave a comment.

Dana K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Nice overall experience. The equipment needed some maintenance due to not being lube and one side of the lights did not work

LOUIS M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Ara G. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Aquila P. 
Rating:
3.0

It is a gas station/convenience store. Tried to express my issues with attendee but he was rushing me out because there were other customers behind me.

Dasheka M. 
Rating:
3.0

Customer did not leave a comment.

Megan E. 
Rating:
5.0

Although this is very busy gas station/convenience store the employees were very attentive and helpful with rental and return. Its not easy to do everythimg they have to do but they did it with ease. Great job!

ROBERT NEAL F. 
Rating:
5.0

Incredibly friendly and helpful staff at this location! After Uhaul CHANGED MY DROP-OFF LOCATION WITHOUT MY KNOWLEDGE OR CONSENT - leading to immense confusion and frustration, the staff at this location helped me get the truck returned. This location treated me great! Uhaul treated me HORRIBLY - I DO NOT recommend Uhaul to anyone. They were awful to me.

Chelsey M. 
Rating:
3.0

Have reserved equipment ready at time set for pickup🙄🙄

John L. 
Rating:
5.0

Customer did not leave a comment.

owen N. 
Rating:
5.0

Customer did not leave a comment.

shadow S. 
Rating:
5.0

The Dolly's light fell out as soon as we hit a bump. Had to duct tape it in. The straps were a bit short.

Lydia F. 
Rating:
1.0

Customer agent transfer customer to another location to pick up trailer but did not transfer the booking to a new location, agent from scheduling department was rude and not nice talking to customer

Cuong P. 
Rating:
5.0

Customer did not leave a comment.

Berry F. 
Rating:
3.0

During busy times have two people working

Kimberly F. 
Rating:
3.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
4.0

Limited duration for pickup of trailer was involved. Limited contact with UHaul representative, as long as one goes through the pre check-in process before picking up equipment so that there is no time wasted for the customer and UHaul representative. Minimal social contact, which is what I want, and what I got!

Ines V. 
Rating:
5.0

Customer did not leave a comment.

Destinee C. 
Rating:
1.0

I was double charged and cant get a reply from Uhaul, even though I sent a screenshot of my bank account and the first charge Uhaul tried to bill me for. I sent a reply to an email recieved stating I needed to still pay. I replied with the screenshot of the charge and I want my money back, all of it.

Robert K. 
Rating:
5.0

The representative at this location that helped me pick up the truck was EXTREMELY nice, helpful and courteous. One of the nicest guys I've ever met.

Travis S. 
Rating:
2.0

Did not get the trailer I reserved online and was not informed that they didn't have any at this location . I reserved a 5x9 flat bed but received a 5x8 box . The item I was hauling had to be partially disassembled to fit in the trailer NOT HAPPY

Frederick P. 
Rating:
3.0

Used the mobile app for the first time. Everything went pretty smooth. Both young men that helped me, one with pick up and one with drop off, were friendly and efficient!!

Lezlie C. 
Rating:
5.0

Customer did not leave a comment.

sterling S. 
Rating:
3.0

Tech could not find the plug in for my car..caused 3hrs delay while I went to 3 other locations before someone knew where it was.

lyle C. 
Rating:
5.0

Busy location, but attendants worked hard to finish transaction and get me on the road.

Stephen W. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Geraldine B. 
Rating:
5.0

Customer did not leave a comment.

sara F. 
Rating:
3.0

It took close to an hour to get the truck. Only 1 person working

Camilo C. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Aubrina H. 
Rating:
4.0

Unable to pay with two cards, and the representative was unable to get ahold of U-Haul to verify if we could make that happen. In the end, we figured it out, so it wasnt a huge issue. Possibly make that apparent if it isn't to small of a group that needs it? Thank you for your services!

Dillon A. 
Rating:
3.0

Customer did not leave a comment.

Nate S. 
Rating:
5.0

Quick and easy, nice staff.

Alan E. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

Herb F. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Great help from attendant. Solid equipment that worked well.

dave B. 
Rating:
1.0

The guys at Salem Shell were very nice and tried to be helpful, but my experience with them as a pick up location for a rental car trailer was poor. First one guy partially completed the registration online before the other pointed out that he had used the wrong form and needed to start over. When we were finally done, the same guy came out to attach the trailer to the hitch of the 15' U-Haul truck I rented, and I noticed the safety chains seemed to be hanging very low. I asked if they could be shortened to avoid dragging on the highway and creating sparks - a wildfire risk - and he looped the chains more carefully. Then he said the taillight connecters didnt match, and I'd need to drive to an electronics or auto parts store to buy an adapter! I was stunned - I rented two standard U-Haul rentals meant to be used together and they were going to make me drive and purchase something to make them work?! Then I pointed out that in fact the two wiring harnesses DID fit perfectly together, and I still had to request that he stand behind the trailer to make sure the brake lights and turn signals worked. Clearly these guys are much more a Shell gas station than they are a proper U-Haul location. If you want an absolutely EXCELLENT U-Haul team, go to U-Haul of South Salem. It's only a few minutes away and everyone there is at the top of their game.

Luke M. 
Rating:
3.0

Customer did not leave a comment.

MIKE H. 
Rating:
5.0

This combo Shell station and ZuHaul store still treated me like I was a VIP when returning my trailer. They explained the charges and confirmed I was satisfied with the trailer and their service. Great folks!

Dennis W. 
Rating:
3.0

Customer did not leave a comment.

Josiah P. 
Rating:
5.0

Customer did not leave a comment.

Gina G. 
Rating:
2.0

It was a hardship to be moved from our original pickup location.

Scott D. 
Rating:
4.0

Customer did not leave a comment.

RICK D. 
Rating:
5.0

Customer did not leave a comment.

Saigal D. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

TY S. 
Rating:
1.0

I had to unload disconnect the trailer myself and I was the one that had to lead the people to what needed to be done. I asked for help and the attendant said well I can't help you do it yourself. I had to unload disconnect the trailer myself and I was the one that had to lead the people to what needed to be done. I asked for help and the attendant said well I can't help you do it yourself.

tyler T. 
Rating:
3.0

Customer did not leave a comment.

Aaron P. 
Rating:
3.0

Customer did not leave a comment.

Brett R. 
Rating:
5.0

Gio was amazing, knew his job very well, was polite professional and gives an experience of being taken care. Helped me with phone camera upload. You are blessed to have such an employee.

James V. 
Rating:
2.0

I used the truck from 1:30 pm and returned at 5:30. I drove it 15 miles. I'm charged $75. If it takes 3 gallons to go 15 miles, there is something bad wrong with truck. I also have a $40 voucher from Coldwell bankers that the clerk would not accept. He said to go to corporate.

Donald P. 
Rating:
4.0

Customer did not leave a comment.

Mike M. 
Rating:
3.0

The floor of the Uhaul box and the mom's attic was absolutely disgusting. It was clearly not cleaned out well or swept out. You could run your finger across it and have a thick layer of dirt on it. We had to clean the floor with chlorox wipes because it was getting our belongings all dirty. Also, I rented a Uhaul back in November of 2018 and provided feedback about the Uhaul reeking of smoke and I had to drive 36 hours across the country with smoke smell and there were even cigarette ashes in the cup holder which I had taken pictures of when I got it and Uhaul didn't do anything about that situation either. The customer service for Uhaul is very poor and doesn't seem to care when a customer has a bad experience with the rental. If I need to rent a truck in the future it will not be through Uhaul. I've spent thousands of dollars in the past year renting Uhauls and can't even get a response when I give feedback.

Eric N. 
Rating:
5.0

The guys at this location were Great. Thanks Tony!

Shawn G. 
Rating:
4.0

Customer did not leave a comment.

Frank R. 
Rating:
1.0

Listen, don't be rude

Stephanie C. 
Rating:
1.0

My reservation was messed up from the very beginning but the woman from the call center in Delaware helped me track down a open trailer in Salem. She was helpful. The guy who runs the gas station uhaul in salem was a nice guy and friendly, the problem was that I told him I wanted to return the trailer that night after hours, we agreed on a location and I went on my way. I finished unpacking and went to drop the trailer off, I checked my GPS and it was sending me to the center on nw quimby in Portland, by the time I arrived and shocked, place was closed and doesn't accept trailer drops after hours. This was way outta my was just to get to this one, it wasn't the place we had even discussed. I then call the help center and had to wait over 10 minutes to talk with someone who had terrible phone reception. It was like I was talking to somebody on Mars. She sent me 20 minutes the opposite way to drop the trailer off. Terrible frustrating. Bummed me out on father's day. Not cool

Derek H. 
Rating:
4.0

We got held up in traffic and were late for our pick up time but our technician Dan went above and beyond to speed up the check-in process and got us rented and ready to go with 4 minutes to spare before 8 (at which time he would have been locked out of the system and we would have been unable to rent.) Thank you Dan!!

DEBORAH D. 
Rating:
5.0

Customer did not leave a comment.

Van M. 
Rating:
4.0

Had to wait a little bit because the person helping me was not already trained on the software. Another person working the pumps had to come help.

Randall B. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
1.0

This location is at a gas station with a mini market. I waited to speak with the agent and when other patrons arrived (all of them men and buying beer and cigarettes), I was asked to wait...and wait some more. Others just coming in were more important and when the agent finally got to me he was rude and surly. He made me and my sister take the unit off the hitch and roll it to the location because he was incapable of doing it. He didn't appear to have a physical disability and was twice my size! I would never use this location again, even for using the bathroom!!!

Athena S. 
Rating:
3.0

For us this was the closest drop off location, and not a regular U-Haul Moving Center.

Einar T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top