A little difficult to get to as it is on a very busy part of the street, but the customer service was excellent.
Emily S
Salem Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salem, OR 97317
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Mobile drop off so not really interacting with clerk other than key hand off
Satya RExcellent service!!! Very friendly and personable
Jill EThe staff was great, both at this location and at your call center. However, you drive business to your app and the cell phone service was not always working, so it took a lot of effort that could have been avoided. At the least, you should conspicously provide a number to call for people in my situation. It took over an hour to book because of this.
Michael KNo one guided me to where or how I should park. I had to go and ask the gas attendant. I also did not know where to return the key and again, had to go inside the gas station and ask the attendant. I understand the Uhaul is a separate third-party thing to the gas station, but if you're going to allow Uhaul the usage of your property, then you should also have some helpful staff.
Carrie C