It is a gas station/convenience store. Tried to express my issues with attendee but he was rushing me out because there were other customers behind me.Dasheka M.
Moving Truck Rental in Salem, OR at Salem Shell
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Salem, OR 97317
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Although this is very busy gas station/convenience store the employees were very attentive and helpful with rental and return. Its not easy to do everythimg they have to do but they did it with ease. Great job!ROBERT NEAL F.
Incredibly friendly and helpful staff at this location! After Uhaul CHANGED MY DROP-OFF LOCATION WITHOUT MY KNOWLEDGE OR CONSENT - leading to immense confusion and frustration, the staff at this location helped me get the truck returned. This location treated me great! Uhaul treated me HORRIBLY - I DO NOT recommend Uhaul to anyone. They were awful to me.Chelsey M.
Have reserved equipment ready at time set for pickupðŸ™„ðŸ™„John L.
The Dolly's light fell out as soon as we hit a bump. Had to duct tape it in. The straps were a bit short.Lydia F.
Customer agent transfer customer to another location to pick up trailer but did not transfer the booking to a new location, agent from scheduling department was rude and not nice talking to customerCuong P.
During busy times have two people workingKimberly F.
Limited duration for pickup of trailer was involved. Limited contact with UHaul representative, as long as one goes through the pre check-in process before picking up equipment so that there is no time wasted for the customer and UHaul representative. Minimal social contact, which is what I want, and what I got!Ines V.
I was double charged and cant get a reply from Uhaul, even though I sent a screenshot of my bank account and the first charge Uhaul tried to bill me for. I sent a reply to an email recieved stating I needed to still pay. I replied with the screenshot of the charge and I want my money back, all of it.Robert K.
The representative at this location that helped me pick up the truck was EXTREMELY nice, helpful and courteous. One of the nicest guys I've ever met.Travis S.
Did not get the trailer I reserved online and was not informed that they didn't have any at this location . I reserved a 5x9 flat bed but received a 5x8 box . The item I was hauling had to be partially disassembled to fit in the trailer NOT HAPPYFrederick P.
Used the mobile app for the first time. Everything went pretty smooth. Both young men that helped me, one with pick up and one with drop off, were friendly and efficient!!Lezlie C.
Tech could not find the plug in for my car..caused 3hrs delay while I went to 3 other locations before someone knew where it was.lyle C.
Busy location, but attendants worked hard to finish transaction and get me on the road.Stephen W.
It took close to an hour to get the truck. Only 1 person workingCamilo C.
Unable to pay with two cards, and the representative was unable to get ahold of U-Haul to verify if we could make that happen. In the end, we figured it out, so it wasnt a huge issue. Possibly make that apparent if it isn't to small of a group that needs it? Thank you for your services!Dillon A.
Quick and easy, nice staff.Alan E.
Great help from attendant. Solid equipment that worked well.dave B.
The guys at Salem Shell were very nice and tried to be helpful, but my experience with them as a pick up location for a rental car trailer was poor. First one guy partially completed the registration online before the other pointed out that he had used the wrong form and needed to start over. When we were finally done, the same guy came out to attach the trailer to the hitch of the 15' U-Haul truck I rented, and I noticed the safety chains seemed to be hanging very low. I asked if they could be shortened to avoid dragging on the highway and creating sparks - a wildfire risk - and he looped the chains more carefully. Then he said the taillight connecters didnt match, and I'd need to drive to an electronics or auto parts store to buy an adapter! I was stunned - I rented two standard U-Haul rentals meant to be used together and they were going to make me drive and purchase something to make them work?! Then I pointed out that in fact the two wiring harnesses DID fit perfectly together, and I still had to request that he stand behind the trailer to make sure the brake lights and turn signals worked. Clearly these guys are much more a Shell gas station than they are a proper U-Haul location. If you want an absolutely EXCELLENT U-Haul team, go to U-Haul of South Salem. It's only a few minutes away and everyone there is at the top of their game.Luke M.
This combo Shell station and ZuHaul store still treated me like I was a VIP when returning my trailer. They explained the charges and confirmed I was satisfied with the trailer and their service. Great folks!Dennis W.
It was a hardship to be moved from our original pickup location.Scott D.
I had to unload disconnect the trailer myself and I was the one that had to lead the people to what needed to be done. I asked for help and the attendant said well I can't help you do it yourself. I had to unload disconnect the trailer myself and I was the one that had to lead the people to what needed to be done. I asked for help and the attendant said well I can't help you do it yourself.tyler T.
Gio was amazing, knew his job very well, was polite professional and gives an experience of being taken care. Helped me with phone camera upload. You are blessed to have such an employee.James V.
I used the truck from 1:30 pm and returned at 5:30. I drove it 15 miles. I'm charged $75. If it takes 3 gallons to go 15 miles, there is something bad wrong with truck. I also have a $40 voucher from Coldwell bankers that the clerk would not accept. He said to go to corporate.Donald P.
The floor of the Uhaul box and the mom's attic was absolutely disgusting. It was clearly not cleaned out well or swept out. You could run your finger across it and have a thick layer of dirt on it. We had to clean the floor with chlorox wipes because it was getting our belongings all dirty. Also, I rented a Uhaul back in November of 2018 and provided feedback about the Uhaul reeking of smoke and I had to drive 36 hours across the country with smoke smell and there were even cigarette ashes in the cup holder which I had taken pictures of when I got it and Uhaul didn't do anything about that situation either. The customer service for Uhaul is very poor and doesn't seem to care when a customer has a bad experience with the rental. If I need to rent a truck in the future it will not be through Uhaul. I've spent thousands of dollars in the past year renting Uhauls and can't even get a response when I give feedback.Eric N.