Customer Reviews for Salem Shell
(U-Haul Neighborhood Dealer)

Rating:

3.0

Tell your detail service to be more inviting and less rude when we come to get a truck the detail guy yelled at us for dropping off a person when the green curb was not available to us as a customer we do not know these things and would like to be invited better not yelled at

Rating:

5.0

The U-Haul leaked water in U-Haul towards the back causing about 10 boxes to get soaked underneath. We noticed while unloading.

Rating:

2.0

The payment for the U-Haul was timing out a lot. The employees at the location were cool.

Rating:

5.0

Jose was very kind, polite and helpful. He completed the process quickly and got me on my way much quicker than I thought it would take.

Rating:

3.0

I would suggest less false advertising. The truck is 19.95 to rent and 15 dollars for insurance. Then I drove 25 miles for 4 hours and was charged 100.00 because I was told the trucks gas was lower than when I received it. I told the employer at Shell about this and was told there’s nothing he can do about it. He said I either pay 20 dollars for gas to fix the issue or I put 3 gallons in the gas tank and even then, I would possibly still be charged the 20 dollars. Seriously, kinda extreme for driving 25 miles.

Rating:

3.0

A gas station drop off made Gerri g the tank full very easy

Rating:

2.0

Great rep but trash location and a horrible company. Seriously, you’re a historic American brand have some pride.

Rating:

5.0

Great customer service, affordable rates, truck work great. Will use them again. Next time I need a truck or trailer.

Rating:

3.0

no comments

Rating:

2.0

A u-haul truck was reserved at 12th street in Salem, Or. The night before we needed it, we recieved an email stating it was canceled,however we did NOT cancel. We called the next morning and were told they didn't have any and we needed to contact the dealer on Lancaster Drive. Luckily they had one. The next day, Saturday, Sept 14th, we returned it to the Uhaul location in South Beach, OR. When we rented it we told them that is where we would return it. We got there around 1:00 in the afternoon and no one was there the building was locked although there was a sign saying they were opened until 4:30. We tried calling the phone number on the sign and left a message. No one came or returned our call. My husband finally called the 1-800 phone number and after getting pissed he was told to look behind the building for a key drop. Thankfully he found one. We were treated like shit from the start and will NEVER recommend uhaul! A total let down from the start!

Rating:

5.0

It was wonderful

Rating:

5.0

No improvement needed! This site is the easiest place to use. Having it at a gas station makes it the easiest place to return it. No need to drive further for gas. :)

Rating:

5.0

Great service

Rating:

2.0

Unprofessional staff. Did not actually check me back on. Just threw the key on the counter and said that I was done. Very dirty truck.

Rating:

4.0

The outside of the truck was dirty. Bugs all over the front. But the inside was clean. :)

Rating:

5.0

Great company

Rating:

5.0

This is a gas station and the U-Haul trucks are parked in the back corner of the lot… it worked out fine … you have to be willing to accommodate the situation being a gas station but I was overall impressed with the staff ability to address my concerns promptly

Rating:

5.0

They were very helpful and even offered us a discount to drive to Eugene instead of Myrtle creek, but we opted out.

Rating:

5.0

No improvement needed

Rating:

5.0

10ft Truck was in great driving condition. My biggest issues were the weather. I reserved the truck for 1 day. Was hit with snow and then freezing rain. I could not drive truck for days. I called and asked if we could get a discount for the weather, I was granted 3 days off the total of 7 for snow. I called about the Ice storm that came in and had me stuck for 2 more days. Was given those two days also. When I received my Bill for 245.00 $$ I noticed I wasn't granted the last two days for the ice storm. It all but cleaned my bank account out... working on a phone call about the issue

Rating:

4.0

I put in my request for a specific location. It was changed to another. That would have added 20 miles to my rental. I called and was helped out. The lady said there was no way to compensate for those extra miles. Fortunately she was able to switch trucks for me.

Rating:

5.0

Nothing service great.

Rating:

4.0

Easy and great rental experience. Manager was straight forward and easy to communicate with.

Rating:

5.0

Everything was great.

Rating:

5.0

Young man was very helpful and had a great attitude!

Rating:

3.0

If I didn't see another U-Haul truck there, I would not have known it was the correct location. I did not believe there was enough signage to confirm if it was indeed a valid drop-off location.

Rating:

1.0

worker not competent and no dolly was issued after checking my rental and rescheduling my rental truck

Rating:

3.0

1) my reservation pick up was moved by uhaul to another location not at all convenient to where I was staying. 1a). Uhaul computer at pickup location at the gas station was very slow. The clerk kept apologizing for that and the just before transaction was almost finished the computer said low battery. 2) minor body damage I temporarily fixed due to rainstorm 3) both tires were low, 30psi when I picked up I Inflated to 60psi. 4) lug nuts were only torqued to 30ft/lbs. fender said should be 50ft/lbs. I tightened lug nuts to the required specification. 4) got a voice message from uhaul after business hours asking me to call them back. Took some time to get through the phone system because things were closed. When I finally got to a person they wanted me to change my drop off location that was not convenient to me. I told them no. This was a planned 1000 mile trip with a 5’ x 8’ trailer.

Rating:

5.0

Great customer service

Rating:

5.0

Fast checkout experience. They were very friendly and explained the whole process and what I needed to do.

Rating:

2.0

I probably will never use uhaul again

Rating:

5.0

This location is close to HWY22, which makes it easily accessible. Also very convenient that it is at a gas station, one stop for the end of the process, fill up the gas tank and turn the truck in. Customer service was impeccable, friendly, courteous and communicative. We will definitely return when we need further uhaul services. Thank you for your kind and friendly service.

Rating:

4.0

Truck was only had 1/4 tank of fuel and no furniture blankets available

Rating:

3.0

The truck I rented had a misfire it ran like shit it got me where I wanted but who knows how much it cost me in fuel the people at the shell were awesome and the truck was clean but it ran like shit

Rating:

5.0

Gio was amazing! So helpful, polite and made the process so easy! I’m not sure how it could improve. He must be an excellent employee!

Rating:

2.0

I was hoping to pick up tv boxes. Not a real I-haul store. I originally asked for pickup at N.E. Location. 15 miles out of my way!

Rating:

5.0

👍

Rating:

1.0

I reserved my truck 4 MONTHS in advance. The day before pickup, I called and confirmed the pickup location and time. Received confirmation email and text. Not an hour later received a call saying the pickup location I was promised didn't have the truck I needed. The closest truck was 60+ miles away! Begged for a closer truck but I was less than 24 hours away from a cross country move. I couldn't cancel and uhaul knew it so they didn't do anything but give me a slight discount - if you could call it that. I had already had my car picked up for my move so I was out of luck. I had to Uber and then pay for the additional gas to drive the truck back to my house to load. Their "discount" didn't even pay the difference. Not to mention the 3 hour delay it set me back on moving day. I had to reschedule the guys that were supposed to help move that day and bc of the reschedule they ended up being late also. This made my moving day roll into the next morning. Also, when I went to pick up the truck 1.5 hours away from my original pickup location their discount wasn't in the system and I had to argue with the guy at the counter to give me what was promised. AND the system was telling him that my pickup location was also different than what I had originally booked (again, an hour+ away from my original selection!). Perhaps my tears or exasperation convinced him because he overrode the system and said I could return the truck to my original location. Moves are stressful enough. Uhaul made it much worse. What's the point of a reservation confirmation 4 months in advance if they are going to change it literally less than 24 hours before pickup time?

Rating:

5.0

How about consistency. Don’t try renting a truck to someone doing a move that has less than half a tank of gas like the other location in Salem on 12th St. I don’t know, I can’t do anything about your concern, these are not good responses from the 12th St franchise.

Rating:

3.0

This was just a gas station where I could pick up my U-Haul truck. The truck was ready and clean, the attendant was courteous and efficient. That’s why I rated it all as average.

Rating:

3.0

This pick up site is a Shell gas station. It had two trucks. The person that checked me in was the only employee at the gas station/convenience store/U Haul store. He was very busy taking care of all of his duties. He did a good job but my confidence level wasn't very high compared to my past experiences at a full on U Haul store.

Rating:

5.0

Nothing that I can think of. Everything seemed okay.

Rating:

3.0

Very small place. Service was good

Rating:

5.0

....

Rating:

5.0

Jose provided excellent customer service. He was running everything in that location and still managed to get things done for us. Employees like him are hard to find.

Rating:

5.0

I really liked that I didn’t have to stop separately to get gas.

Rating:

5.0

The entire process was seamless, from reserving online to picking up at the location. Definitely a wonderful experience!

Rating:

2.0

Staff didn’t really know about uhaul policy and told us to bring the gas back to where it was but actually needed to be at 1/4. And we picked it up empty

Rating:

5.0

Great customer service!

Rating:

5.0

The guys that checked us in and out were great

Rating:

3.0

There was oil all over the floor in the box very dangerous we all slipped before we knew it was there had to clean up before loading

Rating:

5.0

Nice overall experience. The equipment needed some maintenance due to not being lube and one side of the lights did not work

Rating:

3.0

It is a gas station/convenience store. Tried to express my issues with attendee but he was rushing me out because there were other customers behind me.

Rating:

5.0

Although this is very busy gas station/convenience store the employees were very attentive and helpful with rental and return. Its not easy to do everythimg they have to do but they did it with ease. Great job!

Rating:

5.0

Incredibly friendly and helpful staff at this location! After Uhaul CHANGED MY DROP-OFF LOCATION WITHOUT MY KNOWLEDGE OR CONSENT - leading to immense confusion and frustration, the staff at this location helped me get the truck returned. This location treated me great! Uhaul treated me HORRIBLY - I DO NOT recommend Uhaul to anyone. They were awful to me.

Rating:

3.0

Have reserved equipment ready at time set for pickup🙄🙄