Customer Reviews for Salem Store Safe
(U-Haul Neighborhood Dealer)

59 reviews

80 Elm Ave   Salem, OH 44460

(330) 332-2981

Location Hours

  • Mon-Fri: 10 am - 3:30 pm
  • Sat: 9 am - 1 pm
  • Sun: 1 pm - 4 pm

Services at this Location:

Contact Us

(330) 332-2981

80 Elm Ave
Salem, OH 44460

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 3:30 pm
  • Sat: 9 am - 1 pm
  • Sun: 1 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Less complaint about the location than the site: I had requested a truck pickup in Alliance and there was an incident where that truck was unavailable, but the replacement was in Salem, about 20 minutes away from my apartment. There were 2 UHaul locations in Alliance less than 5 minutes away from me, which I discovered when I had to locate one to procure the appliance dolly I ordered since there wasn't one on the truck. I drove a significant amount before I even got to start loading the truck.

Bret H. 
Rating:
3.0

Customer did not leave a comment.

Walter Ray F. 
Rating:
3.0

Truck was not really clean. The location was rather remote, though in the end the check in via app was fine. It started to rain. The shed was dry but then I had no reception!

Philip G. 
Rating:
5.0

The drop off didnt have an office but it had signage to drop the key in a slot. I called the number to verify it should be dropped and where to park. They picked up immediately. Better to know its un unmanned office prior to arrival.

LOUIS W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD I. 
Rating:
5.0

Customer did not leave a comment.

PAMELA R. 
Rating:
5.0

Very professional

Timothy M. 
Rating:
5.0

Every thing was just as I was told it would be, thank you. No surprises.

DONALD R. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
3.0

Customer did not leave a comment.

Gregory K. 
Rating:
4.0

Customer did not leave a comment.

CANDY P. 
Rating:
2.0

Have people available to answer the phone and answer questions . No place marked for U-Haul drop off

lisa M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER E. 
Rating:
3.0

Again, needs a clear marking of where you'd like the trailer parked, wheel chalks would be nice to prevent the trailer from rolling away. The app didn't work for me.

KEVIN B. 
Rating:
5.0

Both brothers who run the Ellsworth location was Awesome and Friendly and Polite

JOSEPH H. 
Rating:
3.0

Customer did not leave a comment.

mercedias J. 
Rating:
5.0

Customer did not leave a comment.

REBECCA P. 
Rating:
5.0

Customer did not leave a comment.

CALEB T. 
Rating:
5.0

Customer did not leave a comment.

Preston M. 
Rating:
1.0

Customer did not leave a comment.

Naravahn P. 
Rating:
5.0

Customer did not leave a comment.

PEGGY B. 
Rating:
4.0

Customer did not leave a comment.

james H. 
Rating:
4.0

Customer did not leave a comment.

Gerald Z. 
Rating:
4.0

Customer did not leave a comment.

Amy Z. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Smooth professional transaction. Have used 3 different size trucks several times over two years. Always had the equipment ready and waiting for me.

RICHARD P. 
Rating:
4.0

Credit card was billed another $28 after drop off. Never received a receipt for additional charges.

varun A. 
Rating:
5.0

All good.

DAVID H. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

The customer service was respectful and informative.

Jessica R. 
Rating:
5.0

The two fellas that own it are super helpful and friendly.

DOROTHY D. 
Rating:
5.0

Customer did not leave a comment.

robin T. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
3.0

The truck we rented was very much in need of an alignment, other than that things were good.

Erin H. 
Rating:
4.0

Open earlier

David D. 
Rating:
5.0

Customer did not leave a comment.

Marsha S. 
Rating:
3.0

They changed location of pickup and tried to cancel my reservation and rent to someone else even though my reservation was for a 24/7 pickup. We were about 30 minutes late for our pickup and if they weren't open we wouldn't have had a key to get for the van as they were not planning on putting the key in the lock box. I have rented before without any issues, this time it was not a pleasant experience.

Bryan V. 
Rating:
5.0

Customer did not leave a comment.

June H. 
Rating:
5.0

Customer did not leave a comment.

June H. 
Rating:
5.0

Customer did not leave a comment.

June H. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

June H. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Keep doing the above....that is why the 5 star ratings...Thank You!

June H. 
Rating:
5.0

Customer did not leave a comment.

June H. 
Rating:
5.0

Customer did not leave a comment.

June H. 
Rating:
5.0

Nothing they did a great job!!!

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

My experience was friendly and helpful. I definitely will go to the Salem Ohio location again

Roger J. 
Rating:
5.0

Customer did not leave a comment.

June H. 
Rating:
5.0

Improve speed of rental checkout.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

bryan B. 
Rating:
5.0

Customer did not leave a comment.

Debra L. 
Rating:
5.0

Our Van was ready & waiting for us....Professional and Courteous Service...Will absolutely rent from this Dealer again!

June H. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

Customer did not leave a comment.

anthony D. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

No problems at all. Very easy to deal with. Would use again!

Carina S. 
No reviews have been submitted for this location.

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