Customer Reviews for Salsa Dance & Fitness
(U-Haul Neighborhood Dealer)

184 reviews

5717 N 10th St Ste E   Mc Allen, TX 78504

(956) 331-2757

Location Hours

  • Mon-Sat: 7 am - 9 pm
  • Sun: 11 am - 9 pm
Special Operating Hours
  • 1/16/2022: Closed

Services at this Location:

Contact Us

(956) 331-2757

5717 N 10th St Ste E
Mc Allen, TX 78504

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 9 pm
  • Sun: 11 am - 9 pm
Special Operating Hours
  • 1/16/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

awesome customer service at this location...very satisfied.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

Ruben R. 
Rating:
5.0

Give out a total estimate when picking up rental.

FIDEL D. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY B. 
Rating:
3.0

Customer did not leave a comment.

Oscar C. 
Rating:
5.0

Customer did not leave a comment.

JESUS D. 
Rating:
3.0

I wouldn't recommend using the app to collect a vehicle. I had no end of trouble and the rental took over 20 mins to complete. The vehicle itself has been through a tough time. LOTS of little X's highlighting previous damage. The vehicle was tidy, but I'd hardly call it clean. It was also missing the appliance dolly I requested. It did what I needed, but lesson learnt.

stuart F. 
Rating:
1.0

Have better customer service

Aris F. 
Rating:
1.0

The contact number was disconnected and had to return equipment at a different location

LUIS R. 
Rating:
1.0

I left truck clean as I got it. I was charged $25 cleaning fee. I called to question the charge and was asked their was hair, he didn't specify the amount or what of kind of hair. Mind you, I don't own pets and I have short hair. I'm not sure what he cleaned. I would like a refund if it's possible. It strange since the truck was left clean.

JESUS P. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO P. 
Rating:
4.0

Customer did not leave a comment.

Wesley A. 
Rating:
1.0

The guy charged me a cleaning fee when the truck was dusty af talking about I Need to clean it?

STEVEN F. 
Rating:
1.0

I received confirmation via online to pickup at location on Griffin Parkway. They did not have confirmation. I was sent to another location (AM/PM) to pick up rental. They had truck but no confirmation. Plus, they did not try to help and they did not care even when your phone representative tried to talk to them. Then, I was sent to "salsa dance location on 11a 10th st. That gentleman was awesome. He did it right. I am very disappointed in your service because of your confirmation system and the second location that had rude uncaring service. I'm still waiting for a phone call from ther district manager. Terrible experience.

ROBERT A. 
Rating:
2.0

Cleaning fee was charged even after I Disinfected drivers area. Management stated there was sheet rock debris in van but I only hauled boxes. And was charged anyway. I had originally turned down coverage, but was charged it in final charge. Windshield was cracked and there was no water in wiper reservoir to spray. There was also trash left from previous renter, even though Management stated they had charged previous renter for Cleaning fee.

NANCY C. 
Rating:
5.0

A very professional and pleasant experience, if all your locations handled customers as this one does I guarantee I'll be back for all my moving needs.

Andres M. 
Rating:
5.0

Very friendly , courteous & helpful staff!

Patrick B. 
Rating:
3.0

Is was close the location I call the office and say we are close since 4 days is take 2 hour's to take the truck. Verry bad communication buy i will recommend the company is super good. Only need communication.

Nubia M. 
Rating:
5.0

Customer did not leave a comment.

GARY V. 
Rating:
5.0

Great customer service.

Francisco P. 
Rating:
1.0

The guy at this location was rude and he ad insurance to my order with out asking and i place my orden online and i did't get insurance customer service tell me that insurance was added after by the business. I call to u-hall and they fix my problem the problem was at the location salsa dance and fitness

Juan D. 
Rating:
4.0

Everything was ready for us when we got there. Fast, friendly and helpful service which was greatly appreciated.

Eduardo P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Eloy C. 
Rating:
5.0

Customer did not leave a comment.

JUAN O. 
Rating:
3.0

It was difficult to find. Signage is inconspicuous. The parking lot was very tight, but clean. The door was locked and I was never able to talk to anyone. I left the equipment there, left a message on the phone recorder, hoping the return would get processed. It did, which made the Sunday drop-off expeditious. But it was with trepidation that I left it there.

LANCE J. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

Leticia T. 
Rating:
1.0

Pick up was set for 10 am. Upon arriving and getting the lock box code it would not work. After trying for an hour to get ahold of someone they arrived and yelled at my wife because the key was not there. After the rep went inside his office he came out saying oh don't feel bad it was not her fault. He forgot to put the key in the box. He then for some reason patted her on the back and said don't feel bad. Which made her feel even more uncomfortable. The tank was less then half full and he would not adjust the paperwork that said it was half full. Not only did his mistake make us an hour and a half late on our move which we had movers waiting on us, he treated my wife horribly before he realized he never put the key out to begin with and then was inappropriately touchy. I will not recommend this location and hope to speak with uhaul corporate.

Amanda G. 
Rating:
4.0

I feel all the hidden fees are excessive. A $19.95 truck cost over $78.00 plus gas! My budget won't allow this again.

judith M. 
Rating:
5.0

Customer did not leave a comment.

HUGO Z. 
Rating:
3.0

Customer did not leave a comment.

Cortney K. 
Rating:
1.0

Keys were left in the wrong location lockbox. Took over an hour to get the keys. Due to having to call multiple numbers and long hold and wait times.

Michael M. 
Rating:
4.0

-

Sonia G. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO M. 
Rating:
5.0

Mr. Perez was very polite and professional. He was available so I could drop off the truck and tow dolly on a Sunday!

Gina B. 
Rating:
5.0

Kind and quality service

EMILIO M. 
Rating:
5.0

Customer did not leave a comment.

Deisi D. 
Rating:
4.0

More lighting at drop off location would be amazing.

Noe S. 
Rating:
5.0

Mr. Perez was very helpful and courteous. A true professional.

JUAN JR R. 
Rating:
5.0

Customer did not leave a comment.

Sergio G. 
Rating:
5.0

great service - quick and easy, out in 5 minutes, very helpful when other locations wouldn't take a call or help - thanks

RODOLFO H. 
Rating:
5.0

Nothing . Everything is perfect at this location. Very courteous, friendly gentleman.

RUTH AHYDEE C. 
Rating:
5.0

The customer service was outstanding total recommendations

Orlando P. 
Rating:
5.0

The staff was very profesional and very friendly. Thank you for your service

Hector A. 
Rating:
5.0

Customer did not leave a comment.

Mia C. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO R. 
Rating:
5.0

Customer Service was great!!

DIANA M. 
Rating:
5.0

Nothing to improve !!! Everything was very amazing and honestly the most pleasant experience

Monica F. 
Rating:
5.0

Great Service!

SAMUEL O. 
Rating:
5.0

Fast and friendly staff

Jesus G. 
Rating:
5.0

Great location and rep highly recommend this place

Martin M. 
Rating:
5.0

This location is perfect I will definitely return

LINDA G. 
Rating:
5.0

This person was very professional and quite helpful. He made sure I was connected safely and securely

MACK R. 
Rating:
4.0

Had to wait awhile for someone to come in and help me.

roger B. 
Rating:
5.0

Mr Orlandos service and professionalism went above and beyond. I'll definitely come back to this location!

JAIR A. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Awesome gentleman always going over the top to help you out at this location. Rental was fast and easy.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Mia C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

This location is now my go to location for U-haul rentals. The operator is fantastic and was very helpful and ready to assist us. He made it a pleasure to do business with U-haul.

DEBORAH T. 
Rating:
3.0

Customer did not leave a comment.

edwin T. 
Rating:
5.0

Renting what we needed was so easy and quick.. Thanks for the great experience.

COLLEEN THERESE V. 
Rating:
5.0

Customer did not leave a comment.

Gavin E. 
Rating:
5.0

My experience with the representative wa excellent. He was there for every thing that I needed

ROGER L. 
Rating:
5.0

El señor Pérez fue muy profesional y trabajó hasta horas bien tarde para poder asistirme con la vuelta del equipo mío para el local del muy agradecido.

REYNALDO S. 
Rating:
5.0

Excellent service. Would recommend

CLIFFORD M. 
Rating:
1.0

Owner approached me without wearing a mask. I was to see my mom later that day, so to put customers and their families at risk is a no no. I went to get a rental not to get covid. He also charged me for insurance when I said no to the question. That's not the first time I get lousy service from this guy. I recommend to pick another location.

Omar D. 
Rating:
5.0

Thanks

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Ricardo M. 
Rating:
5.0

Customer did not leave a comment.

Diane R. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
4.0

Customer did not leave a comment.

kit O. 
Rating:
5.0

Customer did not leave a comment.

Jean Pierre B. 
Rating:
5.0

Nothing

William B. 
Rating:
5.0

It was perfect also great customer service!

MAGDALENA R. 
Rating:
5.0

Customer did not leave a comment.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Service was excellent

Rene G. 
Rating:
5.0

Nothing. The service was great. All the personnel that I dealt with were very professional and very courteous.

Francisco F. 
Rating:
4.0

I had a contract with pricing for $53.00 however I was charged $91.00 with no explanation

Angelo C. 
Rating:
4.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Idk why y'all said he was mean, maybe y'all are mean first. He was so nice and is basically running the show by himself. Props.

Claire O. 
Rating:
5.0

Customer did not leave a comment.

eduardo V. 
Rating:
5.0

Great experience

Matthew N. 
Rating:
5.0

Centrally located pick-up location for the running around that we needed to do. Truck was ready and off we went. Return of truck went just as smoothly. Orlando Perez was a pleasure to do business with - very personable.

Terry H. 
Rating:
4.0

Get new stickers and update equipment like rusty scratches and sharp metal sticking out almost cut my wife's leg.

Zachary G. 
Rating:
5.0

The man who took our truck was very friendly.

Reynaldo M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey U. 
Rating:
5.0

Customer did not leave a comment.

JOEL CHACHO JR A. 
Rating:
5.0

Great customer service. Smooth and quick rental process. I will definitely rent from this location, again.

PEDRO M. 
Rating:
5.0

Everything was great, business owner was very helpful and cool.

SERGIO H. 
Rating:
1.0

Person approached me with some sort of attitude. Questioning me if I had cleaned the U-Haul and did I replace the gas that I used. I told him yes I did and I know what I need to do. Yesterday we were in a hurricane so it is a mess with water and mud. He was irritated that there was very little dirt on the floor board of driver side from getting in and out of U-haul. I swept it and he still gave an attitude as if he wanted me to shine it. I did explain to him that I opt for online check in and check out due to the virus and he just continued on with his rant about he has to clean the U-hauls and on and on. I WILL NEVER RETURN OR RENT FOR THIS LOCATION!!

Marilyn B. 
Rating:
1.0

Person approached me with some sort of attitude. Questioning me if I had cleaned the UHUAL and did I replace the gas that I used. I told him yes I did and I know what I need to do. Yesterday we were in a hurricane so it is a mess with water and mud. He was irritated that there was very little dirt on the floor board of driver side from getting in and out of Uhaul. I swept it and he still gave an attitude as if he wanted me to shine it. I did explain to him that I opt for online check in and check out due to the virus and he just continued on with his rant about he has to clean the Uhuals and on and on. I WILL NEVER RETURN OR RENT FOR THIS LICATION!!

Marilyn B. 
Rating:
3.0

The man who received the truck tried to blame us for how filthy the truck was and then called us back to try to charge us an additional $35 to clean it!!! ??????

Joe L. 
Rating:
5.0

Everything was excellent. Thank you.

Ricardo M. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Great service

Jorge A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top