Customer Reviews for Salsa Dance & Fitness
(U-Haul Neighborhood Dealer)

222 reviews

5717 N 10th St Ste E   Mc Allen, TX 78504

(956) 331-2757

Hours

  • Mon–Sat
    7 am–8 pm
  • Sunday
    11 am–8 pm
Special Operating Hours
  • 12/1/2022: Closed

Services at this Location:

Contact Us

(956) 331-2757

5717 N 10th St Ste E
Mc Allen, TX 78504

Services at this Location:

Hours

  • Mon–Sat
    7 am–8 pm
  • Sunday
    11 am–8 pm
Special Operating Hours
  • 12/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jose M. 
Rating:
5.0

It was all excellent the broker was very professional

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Beatriz G. 
Rating:
5.0

Customer Service here is Top Notch, Very Helpful and Knowledgeable . Always went above and beyond for my family and I. Thank You UHaul Employee, Orlando Perez at location Salsa Dance and Fitness , McAllen TX.

ruben M. 
Rating:
5.0

Orlando, is very respectful, and answered all my questions.

Damaso F. 
Rating:
5.0

Bigger parking lot.

Doug O. 
Rating:
5.0

Customer did not leave a comment.

Desislava R. 
Rating:
4.0

The gentleman at that location did exceptional and helped when I needed it.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
1.0

Be Open, when I go to pick up my truck!!! Took 30 minutes to get off the lot

Romayeo E. 
Rating:
5.0

Nothing. Very Nice , Respectful, helpful, great customer service 👍

Damaso F. 
Rating:
2.0

This location is not as prominent, it is rather confusing. There is a uhaul center next to it. The manager charged me $13 fuel surcharge. The total drive was 3.9 miles on the receipt. I added a gallon to the tank. The mpg for a 15ft truck is approx 9 to 10 miles. That was a cheating.

Manish T. 
Rating:
5.0

Customer did not leave a comment.

Roberto M. 
Rating:
3.0

I was charged a fueling fee and a cleaning fee. I refilled the tank to the amount it was at when I picked up the truck and was still charged a fee. The truck was filthy when I picked it up I was charged a cleaning fee. I submitted a photo of the filth when it was picked up. I sent an email in regards to these fees but have yet to receive a response.

Vyaney C. 
Rating:
5.0

Customer did not leave a comment.

jose M. 
Rating:
5.0

Friendly. Quick & easy.

Sheila M. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
3.0

Your app needs work

Joseph B. 
Rating:
1.0

The truck I picked up was not clean. It was dirty. I returned it in the same condition, but was charged a cleaning fee. Also, I was charged coverage even though I declined the coverage when I made the reservation

Osama N. 
Rating:
5.0

Well ran service location.

Darnell S. 
Rating:
5.0

Muy Buen servicio y muy facil de hacer reservacio por internet. La camioneta estaba limpia y ningun incomventiente para regresar la camioneta.

johanna G. 
Rating:
5.0

Very professional !!

Steve H. 
Rating:
2.0

The windshield was dirty. And the vehicle needs to be washed at least so it looks cleaner on the outside.

Benjamin M. 
Rating:
4.0

Customer did not leave a comment.

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

Lino P. 
Rating:
5.0

Friendly and helpful service. Will definitely use in the future.

Rebecca T. 
Rating:
5.0

Customer did not leave a comment.

Letty S. 
Rating:
5.0

Customer did not leave a comment.

Corey G. 
Rating:
5.0

Customer did not leave a comment.

Rolando R. 
Rating:
5.0

The gentleman that I was talking to was very nice.

Cheryl G. 
Rating:
5.0

After using other uhaul locations in the Mission McAllen Pharr Edinburg area I found this location while searching the company's official website. The gentleman took care of my reservation over the phone and met my needs efficiently. After returning the equipment he called and asked if everything met with my satisfaction and thanked me for doing business. Overall this small location was excellent fast and efficient. Highly recommend using this location whenever in the area thinking of uhaul

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

MILTON R. 
Rating:
2.0

Have friendly staff that like their job. Personel are noticeably uncomfortable being there and make the shopping experience awkward. Any new customer would run. Box truck did the job, driver door was busted:(

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Jose Angel O. 
Rating:
3.0

Location advised we could pick up our rental late but did not advise we would need to edit our pick up time. After an hour of trying to figure it out, Uhaul customer service was able to assist. I rented an appliance dolly with my truck rental and that dolly was not provided. We had to go to another Uhaul location to get an appliance dolly.

Leigh G. 
Rating:
3.0

Make sure 15 inch cracks in windshields are repaired!

JOSEPH W. 
Rating:
2.0

Customer did not leave a comment.

Dalilah B. 
Rating:
5.0

Customer did not leave a comment.

Roel L. 
Rating:
5.0

awesome customer service at this location...very satisfied.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

Ruben R. 
Rating:
5.0

Give out a total estimate when picking up rental.

FIDEL D. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY B. 
Rating:
3.0

Customer did not leave a comment.

Oscar C. 
Rating:
5.0

Customer did not leave a comment.

JESUS D. 
Rating:
3.0

I wouldn't recommend using the app to collect a vehicle. I had no end of trouble and the rental took over 20 mins to complete. The vehicle itself has been through a tough time. LOTS of little X's highlighting previous damage. The vehicle was tidy, but I'd hardly call it clean. It was also missing the appliance dolly I requested. It did what I needed, but lesson learnt.

stuart F. 
Rating:
1.0

Have better customer service

Aris F. 
Rating:
1.0

The contact number was disconnected and had to return equipment at a different location

LUIS R. 
Rating:
1.0

I left truck clean as I got it. I was charged $25 cleaning fee. I called to question the charge and was asked their was hair, he didn't specify the amount or what of kind of hair. Mind you, I don't own pets and I have short hair. I'm not sure what he cleaned. I would like a refund if it's possible. It strange since the truck was left clean.

JESUS P. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO P. 
Rating:
4.0

Customer did not leave a comment.

Wesley A. 
Rating:
1.0

The guy charged me a cleaning fee when the truck was dusty af talking about I Need to clean it?

STEVEN F. 
Rating:
1.0

I received confirmation via online to pickup at location on Griffin Parkway. They did not have confirmation. I was sent to another location (AM/PM) to pick up rental. They had truck but no confirmation. Plus, they did not try to help and they did not care even when your phone representative tried to talk to them. Then, I was sent to "salsa dance location on 11a 10th st. That gentleman was awesome. He did it right. I am very disappointed in your service because of your confirmation system and the second location that had rude uncaring service. I'm still waiting for a phone call from ther district manager. Terrible experience.

ROBERT A. 
Rating:
2.0

Cleaning fee was charged even after I Disinfected drivers area. Management stated there was sheet rock debris in van but I only hauled boxes. And was charged anyway. I had originally turned down coverage, but was charged it in final charge. Windshield was cracked and there was no water in wiper reservoir to spray. There was also trash left from previous renter, even though Management stated they had charged previous renter for Cleaning fee.

NANCY C. 
Rating:
5.0

A very professional and pleasant experience, if all your locations handled customers as this one does I guarantee I'll be back for all my moving needs.

Andres M. 
Rating:
5.0

Very friendly , courteous & helpful staff!

Patrick B. 
Rating:
3.0

Is was close the location I call the office and say we are close since 4 days is take 2 hour's to take the truck. Verry bad communication buy i will recommend the company is super good. Only need communication.

Nubia M. 
Rating:
5.0

Customer did not leave a comment.

GARY V. 
Rating:
5.0

Great customer service.

Francisco P. 
Rating:
1.0

The guy at this location was rude and he ad insurance to my order with out asking and i place my orden online and i did't get insurance customer service tell me that insurance was added after by the business. I call to u-hall and they fix my problem the problem was at the location salsa dance and fitness

Juan D. 
Rating:
4.0

Everything was ready for us when we got there. Fast, friendly and helpful service which was greatly appreciated.

Eduardo P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Eloy C. 
Rating:
5.0

Customer did not leave a comment.

JUAN O. 
Rating:
3.0

It was difficult to find. Signage is inconspicuous. The parking lot was very tight, but clean. The door was locked and I was never able to talk to anyone. I left the equipment there, left a message on the phone recorder, hoping the return would get processed. It did, which made the Sunday drop-off expeditious. But it was with trepidation that I left it there.

LANCE J. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

Leticia T. 
Rating:
1.0

Pick up was set for 10 am. Upon arriving and getting the lock box code it would not work. After trying for an hour to get ahold of someone they arrived and yelled at my wife because the key was not there. After the rep went inside his office he came out saying oh don't feel bad it was not her fault. He forgot to put the key in the box. He then for some reason patted her on the back and said don't feel bad. Which made her feel even more uncomfortable. The tank was less then half full and he would not adjust the paperwork that said it was half full. Not only did his mistake make us an hour and a half late on our move which we had movers waiting on us, he treated my wife horribly before he realized he never put the key out to begin with and then was inappropriately touchy. I will not recommend this location and hope to speak with uhaul corporate.

Amanda G. 
Rating:
4.0

I feel all the hidden fees are excessive. A $19.95 truck cost over $78.00 plus gas! My budget won't allow this again.

judith M. 
Rating:
5.0

Customer did not leave a comment.

HUGO Z. 
Rating:
3.0

Customer did not leave a comment.

Cortney K. 
Rating:
1.0

Keys were left in the wrong location lockbox. Took over an hour to get the keys. Due to having to call multiple numbers and long hold and wait times.

Michael M. 
Rating:
4.0

-

Sonia G. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO M. 
Rating:
5.0

Mr. Perez was very polite and professional. He was available so I could drop off the truck and tow dolly on a Sunday!

Gina B. 
Rating:
5.0

Kind and quality service

EMILIO M. 
Rating:
5.0

Customer did not leave a comment.

Deisi D. 
Rating:
4.0

More lighting at drop off location would be amazing.

Noe S. 
Rating:
5.0

Mr. Perez was very helpful and courteous. A true professional.

JUAN JR R. 
Rating:
5.0

Customer did not leave a comment.

Sergio G. 
Rating:
5.0

great service - quick and easy, out in 5 minutes, very helpful when other locations wouldn't take a call or help - thanks

RODOLFO H. 
Rating:
5.0

Nothing . Everything is perfect at this location. Very courteous, friendly gentleman.

RUTH AHYDEE C. 
Rating:
5.0

The customer service was outstanding total recommendations

Orlando P. 
Rating:
5.0

The staff was very profesional and very friendly. Thank you for your service

Hector A. 
Rating:
5.0

Customer did not leave a comment.

Mia C. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO R. 
Rating:
5.0

Customer Service was great!!

DIANA M. 
Rating:
5.0

Nothing to improve !!! Everything was very amazing and honestly the most pleasant experience

Monica F. 
Rating:
5.0

Great Service!

SAMUEL O. 
Rating:
5.0

Fast and friendly staff

Jesus G. 
Rating:
5.0

Great location and rep highly recommend this place

Martin M. 
Rating:
5.0

This location is perfect I will definitely return

LINDA G. 
Rating:
5.0

This person was very professional and quite helpful. He made sure I was connected safely and securely

MACK R. 
Rating:
4.0

Had to wait awhile for someone to come in and help me.

roger B. 
Rating:
5.0

Mr Orlandos service and professionalism went above and beyond. I'll definitely come back to this location!

JAIR A. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Awesome gentleman always going over the top to help you out at this location. Rental was fast and easy.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Mia C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

This location is now my go to location for U-haul rentals. The operator is fantastic and was very helpful and ready to assist us. He made it a pleasure to do business with U-haul.

DEBORAH T. 
No reviews have been submitted for this location.

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