I opened the door and there were 2 dogs staring at me, could be scary if you are not ready for it. The person running the place eventually came out and told me what to do. Written Instructions were not very clear.
Dmitri G
Customer Reviews for Sam & Marys Woodworking
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mary made the whole process so easy! I will use this location the next time I need a U-HAul.
Lee AVERY POLITE.
GLENN BVehicle felt sluggish while driving and leaned to the one side more when turning loaded or not.
William EAppreciated the convenience of being able to rent a moving truck after store hours. Truck was clean and in great working order.
Leslie GOwner was very rude and condescending. She’s older but still! She should not be an owner or partner in a business with the public!
Jonathan JLocation is always very nice kind and super helpful.
Grant KThis location is deceitful and robbed us of our money. In addition, we've never experienced such horrible and demeaning customer service. Mary was extremely rude,deceitful, and misleading. Never again.
Latae TThe lady Mary. Was amazing.. great service and she is very welcoming and understanding..
Ronald MWe rented a truck and were supposed to pick it up through the U-haul app. When we arrived on a rainy Sunday, the U-haul app would not work properly. After 45 minutes of waiting on the phone with U-haul, we finally got the code to access the key. That put us behind 45 minutes. We only had the truck for one day. We will NEVER rent on a day that the business is closed and we have to use the app. That was a horrible experience. U-haul needs to rethink allowing people to pick up a rental through the app. The app needs a complete overhaul.
Scott BCan't think of any.
dave pVery friendly professional people.
Mark HFast, friendly, and efficient service from Mary. She made the process very easy
David DAll uhaul trucks should have blind spot detection given it is very challenging to see what’s next to the vehicle due to lack of windows. The rubber floor cover in the cargo area was meh, probably won’t last long. The fact it moves and can bunch up is a poor design- would be better off with something like rhino lining.
Grant KI had trouble returning the vehicle with the app I called customer service and they were VERY helpful.
PAMELA MThis was a secondary drop off as I was originally going to go to the Mcdonald location. Never got a reply from this dealer for hours. Need to pull this location from desired drop off.
CHIP CFriendly. Professional. Excellent customer service.
Leslie NMake Sure the AC works
MIchael DEasy and convenient for both pick up and drop off.
Jeffrey SInform the customer prior to pickup that they did not have all equipment requested.
Michael PAbsolutely wonderful people here. I don't want to go anywhere else when I need a truck. The dogs are friendly too.
DENETTA RI was very pleased with the helpfulness and friendliness of the staff working this location; would definitely use them again!
Peter CPrefer a one on one experience. Not the app
Lynn SI was running 30 min late in returning the truck. The operator of the location called me twice and was very short and snippy with me. She could have handled that much better. She was very mad at me for not coming inside when retiring the truck but she never actually asked me to come inside. Since my rental was all virtual through the app. I had no reason to come inside the building. This was not a plesent exchange.
John LVery friendly explained everything
Scott KVery helpful and friendly
John MTruck was very loud and AC did not work well
Tyler CNothing. The folks at Sam and Mary's were very knowledgeable and easy to deal with. I would use them again in the future 100%
MARK CConnecting to app was an issue for a long time. After connection everything went smooth.
nivedita bSam and Mary were great pickup and drop off we will use again and will recommend also to freinds
shannon bKeep up the great work they will come!!
Tyrone MVery easy location to find. Cordial people receiving drop off trailer. Fast completion of paperwork.
Raymond PSimplistic pick-up and drop-off. Professional and courteous staff.
Michael MDrop off location was fine. When using the uhaul app to return equipment it kept crashing when trying to upload all the pictures and then eventually crashed after it got far enough to complete the check in and I couldn’t go back to add the pictures
Jake FEasy instructions and easy to drive!
Katherine MNon eventful as the truck was dropped and the owner of the store was gracious and welcoming
Ernest WVery helpful in person! Don’t do the online checkin it’s not worth the headache! Once we went inside to talk to someone in person all of the problems went away! Thanks!
Katherine BMy appt time was 5:30pm. Got a truck that had a broken wiper and the metal was scratching the windshield and of course it was raining. They originally told me to just take it to the Auto Part store and I told them no, I had intended to pick up and drive a U-Haul that was NOT broken. They seemed irritated with that response and told me to call road side assistance or just alluded to the fact to take a faulty broken U-Haul and figure it out. I had a fixed schedule and was intending to have a useable truck when I had made my appointment. Thankfully another truck came in and they told me to take it and proceeded to tell me that a new contract would be emailed. When I went out, I had told her there seemed to me unmarked scratches. The owner seemed annoyed that she had to go out to inspect the new truck. It was an absolute terrible and time consuming experience. I would not recommend!
kate dThe man and woman who run this place are honestly wonderful people.
Louis RVery helpful.
Jan YVery satisfied!
Kathleen BTrucks need to be better maintained before rented.
Mark REverything went nice and smooth. Thank you!
RICH RWindshield needs a good cleaning.
Mark FGood drop off
Brian SFrom start to finish my service equipment. Everything was excellent. I would certainly recommend this local U-Haul agency to everyone.
Jeff C