Customer Reviews for Sams Auto
(U-Haul Neighborhood Dealer)

271 reviews

37 Kenoza Ave   Haverhill, MA 01830

(978) 521-9839

Location Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat: 7:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(978) 521-9839

37 Kenoza Ave
Haverhill, MA 01830

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat: 7:30 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
1.0

He was a nice guy and probably not his fault but the back door was totally not working correctly- I didn't realize this until I had driven an hour away. He said he couldn't do anything about it and to contact uhaul directly.

Molly C. 
Rating:
5.0

The best

FLORENCE K. 
Rating:
5.0

NOTHING YOU GUYS WERE GREAT

Arnold D. 
Rating:
3.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Very friendly staff

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

VICTOR P. 
Rating:
5.0

Best customer service!!

SHEYLA A. 
Rating:
5.0

Super easy and efficient. Great job

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
2.0

Rude customer service No need to raise your voice

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
1.0

Told them would pay cash upon returning van but they charged my credit card anyway and would not resolve the problem and were VERY rude

Kenneth R. 
Rating:
5.0

Great service

RYAN H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

GINA D. 
Rating:
5.0

Customer did not leave a comment.

LOUIS W. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
4.0

Fast and friendly no complaints here. Thank you.

JACOB W. 
Rating:
3.0

Don't make your customer drive 90 minutes to pick up a trailer at a SECOND location from the truck (which was 45 minutes from the original location). This move was awful and I won't be using UHaul again for moving purposes.

Christopher C. 
Rating:
5.0

100% Good

Heuris M. 
Rating:
5.0

Customer did not leave a comment.

ROSA P. 
Rating:
4.0

Customer service was very helpful.

CHRISTOPHER R. 
Rating:
5.0

The gentlemen was great and super nice, I will be renting from them again.

Donald G. 
Rating:
5.0

Try to remove the smell of smoke.

ALEX G. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN F. 
Rating:
5.0

Sam runs a great business. Highly recommend

ANTHONY C. 
Rating:
4.0

Customer did not leave a comment.

JOAQUIN C. 
Rating:
4.0

Customer did not leave a comment.

CARLOS N. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

JOEL M. 
Rating:
5.0

Great customer service at Sam's Auto from Ty (sp?) where we picked up the truck, and also by the nice man at 170 Washington Street when we dropped of the 15-footer.

Hewitt H. 
Rating:
5.0

It was very easy and the man who helped me was great. I will definitely use them again.

DONNA M C. 
Rating:
1.0

When I left I was told the gas was “nearly full”. What does that mean? How can I know how much gas to put in? The previous day I made the exact same route and paid $4 in gas. Yesterday I paid $24.02 in gas for the same 4-5 miles. I thought you were supposed to fill the tank. This was my mistake-but somehow you should make clear what you are supposed to do and how. How do I put in gas so it's “nearly full”? I hope I'm getting a refund. Not sure how that could happen,unless you send a check to an address I no longer live at. The overall service is great-but the gas refilling business is a mess.

ANITA S. 
Rating:
1.0

Worst experience ever... Will never go there again!

Gamalier N. 
Rating:
5.0

Customer did not leave a comment.

Julius P. 
Rating:
5.0

Nothing. Appreciated the clean truck and fair pricing.

PAUL C. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

LOUIS C. 
Rating:
5.0

Customer did not leave a comment.

ANNA C. 
Rating:
4.0

All though I did return the equipment late. I don't think 2.5 hours on a Sunday justifies charging me a full days rental. My receipt says I returned at 5:22 pm when actually it was 2:30 pm. The employee did not speak very good English, no problem with me, but my return was entered 3 hrs after I actually returned it. Let's see if someone cares?? Or if anyone from the company reads these things. Will still use U-Haul in the future but will probably use a different dealer.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

MARIO R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

Jane P. 
Rating:
5.0

Customer did not leave a comment.

SHANNON M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Great communication. Great service.

Thomas L. 
Rating:
5.0

Nothing to improve. Excellent service, very friendly people and great equipment.

Yohanna L. 
Rating:
5.0

Great bunchbof guys highly recommended

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

BLAINE J. 
Rating:
2.0

This was a gas station that also rented U-Haul vehicles. They were short staffed, so I had to hitch the 12' trailer to my car and then wait for the attendant to check my work.

Peter D. 
Rating:
5.0

Absolutely amazing! So nice and friendly. Had quite a horrible experience with U-Haul before dropping this off and these people helped me end on a good note. Helped me understand and do everything I needed. Would only go back to this location ever.

Coleen R. 
Rating:
1.0

Owner was rude

BRIEANNA G. 
Rating:
5.0

Truck smelled heavily of cigarette smoke. Yuck.

ALICE T. 
Rating:
5.0

Experience with Sam's Auto was Excellent and I would absolutely recommend to my friends and family and use them if ever needed again.

THOMAS B. 
Rating:
5.0

Install tiedown brackets along side side of the cargo van

GEORGE T. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

VICTOR R. 
Rating:
3.0

I did not drive far i was in the same city and when i brought truck back and got bill nect day i wss charged almost 15. For gas which i think is rificulous.

Sandra G. 
Rating:
3.0

Customer did not leave a comment.

WAYNE M. 
Rating:
3.0

Trucks are parked in a crowded lot behind a gas station. Was fine for what I needed it for, a van for the day. Easy check-in and return. I was satisfied with the experience.

CASEY J. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

JOHNVINCENT JR D. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Extremely nice people to deal with, friendly, professional, and customer oriented. I highly recommend these folks.

ROGER P. 
Rating:
5.0

Customer did not leave a comment.

Shirley L. 
Rating:
5.0

Customer did not leave a comment.

LUIS L. 
Rating:
3.0

To go over in more details about costs. $$ per miles etc. It is advertised 19.95. Then + 20 Insurance then+ cost per miles. I used one van 1 day and end up being almost 70 dollars + of course the gas money. If people knows an estimate on front they will probably pay for the service either way and not feel ripped off or scammed after,

HECTOR P. 
Rating:
5.0

Great costumer service

MARIO T. 
Rating:
4.0

Customer service by phone wasnt very helpful. Local people more helpful.

SUSAN C. 
Rating:
2.0

The truck was a piece of junk! Muffler was gone, it was all over the road on the highway and had 120,000 miles on it. Poor condition and I was accused of leaving 2 small carpets in the truck and I'm positive they were not mine. The franchise guy insisted he cleans all his trucks out, so I said “ we have a difference of opinion because they are not mine. Furthermore, I asked if I could throw them in your trash container” He said we don't have any trash here. I would recommend that the customer should always be right if a company wants to be a leader. This UHaul location was a poor example for your company. Thank you

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

JHONATTAN A. 
Rating:
3.0

This was not where I dropped off the car. Cannot comment.

Richard D. 
Rating:
2.0

The person I handed off to was very crabby and didn't seem to want to help at all. In the end though, he did what was necessary…. And definitely no more.

Bradford S. 
Rating:
5.0

Nothing was happy what I got

KOREY C. 
Rating:
4.0

Customer did not leave a comment.

Chris G. 
Rating:
3.0

Customer did not leave a comment.

Kristina M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Everything went smoothly. The truck was clean and ran great. No problems and excellent customer service.

Joseph H. 
Rating:
3.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Customer did not leave a comment.

CARLOS L. 
Rating:
4.0

But when I pick the vehicle was certain amount of miles and the system has other they charge what is on the system not the real miles.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Last minute moving situation left me in a bind and this uhaul location at sams auto truly helped me with everything I needed. A stressful situation turned into a good one. I walked in and was greeted immediately by a very sweet gentleman who was ready to help me. I was there for maybe 7 minutes. I received a van that looked brand new. Had zero issues. The next day I was still in a bind and needed a few more hours. A quick phone call and I was able to extend the time I had with the uhaul. I was unable to get in touch with the uhaul down the street and I am THANKFUL. I've rented a uhaul before and have had some awful experiences, but not this time. Thank you to sams auto for being so flexible and helpful during my crazy times! I'll never get a uhaul from anywhere else!

Amber D. 
Rating:
1.0

The owner of Sam's auto on kenoza ave Haverhill ma 01831 was extremely rude unprofessional and straight up ignorant. Not only did he lie about the mileage he over charged me and swore at my mother and tried to attack me. I rented a van that was supposed to be 19.95 a day and .69 ¢ a mile. He said I drove 27 miles which is completely wrong I did 3 trips that are .3 miles each direction the furthest trip I took was 2.3 miles each direction and that was 1 trip. I can walk to the storage place it's that close and the u-haul store is less than a mile from me. I can provide each coordinate and prove it. They must have gps. Just the owners aggressive reaction alone should be enough to terminate his contract for u-haul, he is slandering your name by acting like a buffoon to customers. I am a business owner and I would never act like that to a customer. I want a thorough investigation into this I have two witnesses and I am sure he must have video surveillance there. This is ridiculous and should have never happened I was literally robbed and almost attacked by a man who is representing the u-haul name b

Burlinda C. 
Rating:
1.0

Customer did not leave a comment.

Joshua E. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
4.0

Customer did not leave a comment.

Farid D. 
Rating:
3.0

I didn't get email of what was charged to my card for my records Thank you.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Judy E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
2.0

Way way way over priced for 24hours use.

ROBERT T. 
Rating:
4.0

We did not receive our tow dolly, but ultimately we didn't need it for the move. Appreciated the help attaching the auto transport to the truck. Would've preferred if the truck had a full tank of gas when we rented it (tank was on empty when we checked in).

Courtney M. 
Rating:
5.0

Customer did not leave a comment.

kathleen S. 
Rating:
5.0

Quick and easy drop off. Very helpful service person. Will definitely use this facility in the future.

JOHN VINCENT JR D. 
Rating:
5.0

Customer did not leave a comment.

Robin D. 
Rating:
5.0

Customer did not leave a comment.

Marianne P. 
Rating:
3.0

It was very difficult to find someone to get me the keys to the van. The van itself smelled like a garbage dump. Thank goodness we were wearing masks anyways. Even with the masks the van smelled like armpits and garbage.

Michael H. 
No reviews have been submitted for this location.

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