The manager is an angry frustrated old misserable man. I asked for the safemive rental coverage and i was charged for the plus. Wont rent from here againLIGIA V.
Moving Truck Rental in Haverhill, MA at Sams Auto
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Haverhill, MA 01830
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Owner / U-HAUL rep. out right rude and arrogant. I will tell everyone I can to stay away . Extremely unprofessional and should not be allowed to represent U-HAUL. I also recorded the incident which he will soon see himself acting crazy all over social media. Let's see him deny it then. More reviews to follow.ronald C.
Everything was fast, easy, and convenient!Arielle S.
I was not given any paperwork and the fuel was 1/4 but when I returned it it said half of a tank which was untrueJEREMY B.
Extremely rude person. First guy didn't speak english. Second person wasn't there, had to do business over the phone. Not professional at all. Had a hard time returning the truck.Jason S.
Fast, friendly service. I would be happy to come back.Jessica G.
The guy who we rented from was VERY RUDE and I would NEVER rent from Uhaul again. I own a Government business and will NEVER recommend using Uhaul to anyone.Ashley P.
The Proprietor was friendly, courteous, professional and accommodating. Renting from Sam's Auto was SO easy for someone that hasn't rented a moving truck in a few decades. Cannot compliment them enough. I'm hoping this review garners Sam's Auto rewards they DEF deserve! Best regards, Brian Sullivan Jacksonville, VTBrian S.
Everything is goodEdwin A.
I was overcharged on mileage.Ann F.
Great customer service, keep up the good work!joshua W.
Horrible service from Uhaul I will never use a Uhaul to move againBryan A.
Everything went wellElizabeth H.
Refused to take my rental that was scheduled for drop off there. I ended up leaving it anyways because I had already wasted so much time dealing with it.Ryan M.
The attendant Mike, was very kind and helpful. He made the experience easy.Steven N.
I have rented here before they were excellent but the truck was old and didn't run good smelt like burning oil the whole time and really bad carbon monoxide smell had to keep shirt over face whole timerobert M.
More explanation of controls and seat operationJennifer H.
Given the issues with COVID, your in-person part of the rental confirmation should change. I did the pre-check in online, but when we arrived to pick up truck, there was still more to do. Instead of calling my phone, I was asked to do this additional check in on the rental garage guy's cellphone. That was not safe for either of us. If all tasks cannot be completed online, then the rest should be done on the renters phone to avoid germ spreading.Terrence O.
The staff was excellent the truck itself poured water into the cab when it rained me as a passenger got soaked I took pictures of water coming in and reported to drop off store.George B.
I was a repeat customer and went out of my way to rent a truck at this location because I liked the way I had been treated previously. My move was delayed due to heavy rain that afternoon and was about 45 minutes late returning the truck (4:45). This scumbag charged me a $30 late fee which had not been clearly stated prior to the rental. It was supposed to be $19.95 for the day and I was furious to be charged $50. I will never rent from this location or recommend Sams Auto 37 Kenoza Ave Haverhill, MA to anyone. I will do everything in my power to prevent anyone from renting another truck from these guys. Total scumbags!Michael C.
This location made the whole process very easy. We had no issues picking up or dropping off the van. I was very happy with the whole process! I need to rent another van in two months and I will definitely come back to this location.Cynthia K.
All was great.. thank you!Nicholas D.
New ownership at this location since my last u-haul use. It was a tremendously better experience this time! They were completely up to date with technology as well as being very customer focused. The last owner was gruff and unpleasant, so I was concerned. Now I will absolutely be going back and telling friends. Sam is great!Michael K.
We returned the equipment on a Sunday. We were doing the online check in when a rude employee came out a locked up the truck. We tried to explain that we needed to take pictures but he did not speak English. We had a hard time getting him to unlock it so we can get the picturesAnthony G.