Customer Reviews for Sams Auto
(U-Haul Neighborhood Dealer)

339 reviews

37 Kenoza Ave   Haverhill, MA 01830

(978) 521-9839

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: 7:30 am - 12:00 pm

Services at this Location:

Contact Us

(978) 521-9839

37 Kenoza Ave
Haverhill, MA 01830

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: 7:30 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nope. Great experience.

Lisa E. 
Rating:
4.0

I placed a reservation 3 weeks prior to the pickup date. One day before the pickup date, they told me the 20 feet truck is not available at the nearest location, Malden MA. They offered a 15 feet truck which I refused. They suggested a 20 ft truck in Haverhill, one hour away. I rented this truck one-way from Boston to Houston and almost died on the road with my 2 cousins after the back tire on the driver side exploded, the tire next to it was in bad shape, we were lucky both of them didn't explode. One of the tires on the passenger side was almost flat. I want to make it clear that this review is not about the locations, but the overall service. If one is being charged a hefty amount of money, the least thing Uhaul should do is to make sure the inventory is properly managed and the security of renters assured by prepping the truck accordingly. One of my cousins didn't drive after the accident, he was traumatized, scared that something else will happen.

Paul Valery S. 
Rating:
5.0

Not a thing. Great people and great equipment, what more can you ask for?

Bob K. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

thomas F. 
Rating:
3.0

We were told the mileage was less than figured, final price was still the same quote? Going to follow up with them ,

Joan K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

I love sams auto. The friendliest staff you'll ever meet! The owner and his wife go above and beyond for anything you need :) 10/10 would recommend

Genesis H. 
Rating:
5.0

Customer did not leave a comment.

Ernest A. 
Rating:
4.0

Customer did not leave a comment.

Tommy P. 
Rating:
4.0

Customer did not leave a comment.

Devon P. 
Rating:
3.0

My only complaint with this location and I had a quote in my hand and was telling me that I would get charged $1.09 for every mile over on Saturday and $.99 for Sunday.

NANCY W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery N. 
Rating:
3.0

Vehicle was not available in Plaistow NH where I live , location I was directed to was in another state that charged taxes for the rental. Recommend having the vehicle needed in the state I made the reservation in.

Dean P. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Have better communication with the customer, and honor the agreement made initially with the customer. No surprises.

Carol C. 
Rating:
5.0

Customer did not leave a comment.

Jasmine N. 
Rating:
3.0

Customer did not leave a comment.

Susan L. 
Rating:
4.0

Upon return, the gentleman who took the return, refused to assit (park) the truck in a VERY tight space. Not being regular truck drivers, we did not feel comfortable squeezing it into the space he directed us to. He however, refused to park the truck. The woman who helped us at pick up however, was terrific

David N. 
Rating:
5.0

Friendly, Efficient, good value.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Friendly staff, who knew their stuff

Shaun B. 
Rating:
1.0

Horrendous. Specifically explained I rented the trailer the afternoon prior (4pm) that I was using the trailer for a 24/hr day… and that I was getting it early because the location wasn't open 6am…. Owner called me screaming that if I didn't return the trailer by 11am I'd be charged for the next two rentals. His wife was the one that made the agreement, and I told her I would return the trailer by 4pm the following day. I will never use Uhaul again, and you can search my profile, I used to rent often. I will pass around how unprofessional people are these days…I will never step foot in Sam's auto again.

KRISTOPHER A. 
Rating:
3.0

Customer did not leave a comment.

Soner U. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO M. 
Rating:
5.0

Customer did not leave a comment.

Suzanne H. 
Rating:
4.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Customer did not leave a comment.

christian A. 
Rating:
5.0

Very good

Luis N. 
Rating:
5.0

i love the guys at Sams; this is my second time renting a Uhaul from them and it was quick and easy every time!

Brittany Z. 
Rating:
5.0

I was impressed with the service, which was very friendly and informative. If I lived in the area, I would use this station for gas and auto repair.

Deborah M. 
Rating:
5.0

The service was beyond excellent!! Easy in and easy out!! The service was extremely Professional!! I highly recommend Sams Uhaul rental!!

Joseph C. 
Rating:
5.0

Sams Aiuto exceeded my expectations.

joseph D. 
Rating:
3.0

Customer did not leave a comment.

Rudolph J. 
Rating:
5.0

Customer did not leave a comment.

karen N. 
Rating:
5.0

Customer did not leave a comment.

WENDEL S. 
Rating:
3.0

Working vehicle without issues. Took forever to get up to speed if it ever did and constantly was hear noises from the engine. Also couldn't lock the back of the truck. There was a lock but we weren't given the key

Kevin P. 
Rating:
5.0

Just be yourself

Jordan C. 
Rating:
5.0

All went well, no issues.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

edward C. 
Rating:
5.0

really good communication

Christopher D. 
Rating:
4.0

Customer did not leave a comment.

Robin L. 
Rating:
2.0

Customer did not leave a comment.

Alicia G. 
Rating:
1.0

Had no where to Park, drop off team was rude, and schecthy,

JARED T. 
Rating:
5.0

Customer did not leave a comment.

BLAISE S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER O. 
Rating:
3.0

Windows were filthy and the windshield wipers streaking and needed to be replaced.

CRAIG S. 
Rating:
5.0

Excellent customer service at this location.

JOHN Z. 
Rating:
1.0

They trying to blame me on dent on the undercarriage of the driver's side door when all I did is drive it to Needham mass nothing was fine better not change me for anything because I will sue you

JOSEPH W. 
Rating:
3.0

Better customer service as I tried calling in regards to a minor defect on the truck and no response.

ANGEL G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
3.0

Make sure equipment to be rented is in perfect condition and most importantly safe.

Paul S. 
Rating:
5.0

Great

STEVEN S. 
Rating:
3.0

Lot was very crowded. There had been a significant snowstorm two days before which probably contributed to this. I was directed to the one open spot. While I was taking the required pictures I was told repeatedly that the trailer needed to be closer to the fence. I had not unhooked the trailer and had every intention to move it closer to the fence after I took pictures of the interior. Apparently the gentleman who continued to tell me it needed to be closer to the fence did not understand the return process. I believe there's some opportunities for coaching. Otherwise the experience what definitely satisfactory.

Ron B. 
Rating:
1.0

Rented from this place guy at the desk tells me I can park in the lot there I leave I'm about 45 mins away on the highway in traffic going to pick up some new furniture I purchased. I then get a call saying if I'm not back before 5pm he will tow my car off the lot I picked the truck up at 3:30pm and made it very clear he would make sure it gets towed! I then now have to turn around he didn't care how far I was I never got to pick up my furniture cause the placed would have been closed if I tried to make a second trip up they close at 6pm. I feel as this place scammed me out my money $115+ Down the drain and a threat to tow my vehicle of his lot for $220 after telling me I can park there! 0/10 would never recommend this place to anyone horrible service and would remove it off uhaul list there Business is a scam 100%

EDGARDO C. 
Rating:
1.0

Customer did not leave a comment.

ABBY C. 
Rating:
5.0

Customer did not leave a comment.

GERRY R. 
Rating:
2.0

When I returned the truck it was almost on empty I told them it only had an eighth of a tank when I picked it up, and did they want me to put more in as it was almost on E, and was told it was “all set” When I looked at my bank account they charged me an extra$31 What a ripoff!!

Ellen D. 
Rating:
5.0

Customer did not leave a comment.

JEAN P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
1.0

I was over charged

JEAN F. 
Rating:
2.0

Customer did not leave a comment.

Susan A. 
Rating:
3.0

Job was done adequately. Not exceptionally bit not poorly.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

GARY F. 
Rating:
5.0

Customer did not leave a comment.

Alexia L. 
Rating:
5.0

Fast check in and out.

Kris S. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
1.0

He was a nice guy and probably not his fault but the back door was totally not working correctly- I didn't realize this until I had driven an hour away. He said he couldn't do anything about it and to contact uhaul directly.

Molly C. 
Rating:
5.0

The best

FLORENCE K. 
Rating:
5.0

NOTHING YOU GUYS WERE GREAT

Arnold D. 
Rating:
3.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Very friendly staff

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

VICTOR P. 
Rating:
5.0

Best customer service!!

SHEYLA A. 
Rating:
5.0

Super easy and efficient. Great job

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
2.0

Rude customer service No need to raise your voice

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
1.0

Told them would pay cash upon returning van but they charged my credit card anyway and would not resolve the problem and were VERY rude

Kenneth R. 
Rating:
5.0

Great service

RYAN H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

GINA D. 
Rating:
5.0

Customer did not leave a comment.

LOUIS W. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
4.0

Fast and friendly no complaints here. Thank you.

JACOB W. 
Rating:
3.0

Don't make your customer drive 90 minutes to pick up a trailer at a SECOND location from the truck (which was 45 minutes from the original location). This move was awful and I won't be using UHaul again for moving purposes.

Christopher C. 
Rating:
5.0

100% Good

Heuris M. 
Rating:
5.0

Customer did not leave a comment.

ROSA P. 
Rating:
4.0

Customer service was very helpful.

CHRISTOPHER R. 
Rating:
5.0

The gentlemen was great and super nice, I will be renting from them again.

Donald G. 
Rating:
5.0

Try to remove the smell of smoke.

ALEX G. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN F. 
Rating:
5.0

Sam runs a great business. Highly recommend

ANTHONY C. 
Rating:
4.0

Customer did not leave a comment.

JOAQUIN C. 
Rating:
4.0

Customer did not leave a comment.

CARLOS N. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

JOEL M. 
Rating:
5.0

Great customer service at Sam's Auto from Ty (sp?) where we picked up the truck, and also by the nice man at 170 Washington Street when we dropped of the 15-footer.

Hewitt H. 
No reviews have been submitted for this location.

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