Customer Reviews for Sams Body & Glass Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sams Body & Glass Shop

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Pam D. on

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Wally A. on

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Tom S. on

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Sam was very helpful and did everything he could to make sure I had my problems fixed that the pickup location caused. If he could not fix it himself he directed me to where to call to get it straightened our.

tamra J. on

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douglas J. on

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Rita S. on

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Shelly P. on

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Shelly P. on

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Contract shows I got 60 blankets but they only had 39 now they want to charge me 210.00 also the a/c was not working on the truck. That was nice 500 mi trip tried to contact roadside assistants could not get anyone to answer the car hauler was not on the contract now they want more money. I would like someone to call me about all this I can’t wait 30 min to an hour for coustomer service any more

Patsy B. on

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carson K. on

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shane J. on

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My last rental I was told to drop off here on a Sunday. This location was closed but I was able to call the owner and he let me drop the trailer then he checked it in for me after the Holiday. He is very helpful and friendly.

James H. on

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Always super fast!!!

Shane J. on

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The owner was friendly and made the return process easy.

James H. on

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Super fast and friendly

adra C. on

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everything was fine.

Meghan H. on

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The trailers do not have a jack on them, it is very difficult to hook up and disconnect the trailer from your vehicle.

Mike J. on

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UHaul representative couldn’t figure out how to rent the trailer properly which lead to a lot of confusion after I’m already on the road and towing the trailer. Won’t be renting from Sam’s again.

Scott A. on

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Brad C. on

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donna C. on

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TOMMY E. on

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DAN K. on

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Sam did not ask if I wanted insurance. It was automatically added to my bill. He changed the reservation that I made and did not clearly explain that he was doing that.

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Phillip P. on

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Sam was fine. However on this Saturday was the day the U-Haul computers were down and the gal named Britney from KC [(913)-287-1888], who had called me Friday to confirm, had no interest in helping me with my reservation. I finally was able to get ahold of customer service and do the deal over the phone. Sam had no paper contracts and he needs them ASAP.

Kristin M. on

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This is not a negative on Sam's Body and Glass. The St. Joseph, MO office didn't book our reservation correctly, so when my husband went to pick up the trailer, it was not available. We even went in to the store to reserve it, and purchased a tow hitch. However, we were glad to have someone work with us on the 800 number, and get the trailer booked at Sams. It was a bit out of the way, but we were glad to get our tasks done on the day we had taken off work.

Robert T. on

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