Customer Reviews for Sams Market
(U-Haul Neighborhood Dealer)

55 reviews

1280 Hwy 100   Pacific, MO 63069

(636) 334-9057

Location Hours

  • Mon-Sun: 5 am - 12 am

Services at this Location:

Contact Us

(636) 334-9057

1280 Hwy 100
Pacific, MO 63069

Services at this Location:

Location Hours

  • Mon-Sun: 5 am - 12 am

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SCOTT F. 
Rating:
4.0

Customer did not leave a comment.

SARANDA L. 
Rating:
1.0

I dropped the truck off here with 3/8 tank of gas like I was supposed to, and there was not an ounce of dirt in it anywhere, and when I went to check in the guy took the keys and said thanks but did no check of the truck or anything, nor did I get to sign anything for condition of vehicle. Then I received an email stating I was being charged $76 for gas. $25 cleaning fee, and I totally disagree with this. I have witnesses for the truck and drop off. I wouldn't recommend this place as a drop off unless you want to be charged more money!!!

Tracy B. 
Rating:
3.0

Customer did not leave a comment.

HIRUM A. 
Rating:
4.0

Customer did not leave a comment.

GREGORY M. 
Rating:
3.0

Customer did not leave a comment.

diane M. 
Rating:
2.0

When I rented was told it was a one way got there to pick up truck and was told I had to return to same location and would be charged for having to drive it back. There was no dolly or straps to use and blankets just thrown in back was not happy will not rent or recommend that location again

DAN D. 
Rating:
2.0

The truck was very uncomfortable to drive. Ended up having cramps for 2 days. Way too much expensive.

STEPHAN D. 
Rating:
3.0

Okay for drop off only. Very little inventory.

Douglas W. 
Rating:
5.0

Nothing , if its not broken then please don't try to fix it

ALEXANDER GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
2.0

Music was blasting. Employee asked for information but mumbled the whole time. Haul sent me to this place which was 30 mins further than the place I indicated for pickup when I placed my order. Haul didn't tell me about the new location until the day before.

Jay S. 
Rating:
1.0

Charged us for a another full day Bc we were 1 hour late dropping off.

KRISTA H. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Wish the inside of trailer had additional ways to strap in load, instead of just a wall mounted rail. Suggest installing eye hooks on rail for bungees.

Timothy M. 
Rating:
3.0

The tires were bad on the front, the truck drove terrible and seemed dangerous. The truck was not maintained. I feel it was unsafe

DAWN D. 
Rating:
2.0

Ensure the tires are properly aired.

Caroline H. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
4.0

Customer did not leave a comment.

MARGARET R. 
Rating:
5.0

Great support with picking up the truck.

SEAN R. 
Rating:
3.0

Customer did not leave a comment.

MARK C. 
Rating:
4.0

Customer did not leave a comment.

Kayla I. 
Rating:
3.0

Had indicated to staff front tired seemed to be low on air, ended up with a flat tire

HILARY G. 
Rating:
1.0

This unit was turned in to this location on 5/22 a day prior to the due date and now on 6/12 UHAUL is trying to charge me for 20 days late fee. The rep at check-in said he would handle it and I did not need to do anything. I was contacted twice by Uhaul and told them when it was returned. I have photos of the trailer at the location on 5/22. I want this extra charge removed from my credit card

Todd Y. 
Rating:
3.0

The trailer was not cleaned prior to my rental. There were soda can tabs in the trailer as well as dirt. Yet they charged me a $15 cleaning fee that I was never told about when I rented the trailer. Also there were lights on the trailer that were not working.

DELORA G. 
Rating:
1.0

Not overcharge people

PATRICK F. 
Rating:
2.0

Was told wrong place to drop off then charged when I got to location late

Demetrius M. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

I was told that I would receive a refund for returning early. I never received the refund. I returned to this store and after checking my account was told that the returning store did not click a return box and I would need to contact 800-go-uhaul. After waiting for over 45 minutes on the phone was told there are no refunds for one way rentals.

KELLY C. 
Rating:
5.0

The WiFi/internet network was down at the store which delayed the checkout process by 30 minutes. Otherwise, no problems with the rental.

LON S. 
Rating:
1.0

This location is astonishingly bad.

CHRISTOPHER C. 
Rating:
5.0

fix your web site. nothing worked.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

STEVE R. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
2.0

The equipment we ordered was not there (dolly/ furniture dolly) the distance was also extremely far from our destination

Dalton V. 
Rating:
3.0

You changed my location for pick up and drop off. Both locations meant further travel for me. Not happy about that. Then YOUR company tried to charge me for going over my mileage limit. EVERY time I have used U-Haul there's been a problem. I won't use you again unless I absolutely have no other choice. Poor customer service.

debbie B. 
Rating:
5.0

Customer did not leave a comment.

ASHLI E. 
Rating:
3.0

Quoted wrong rate for extra day, they told me $20 I got charged $40

Scott W. 
Rating:
3.0

Customer did not leave a comment.

Michae G. 
Rating:
3.0

The attendant took time to wait on other customers.

ROBIN B. 
Rating:
4.0

Only issue I had was that the computer used for U-Haul business was on an unreliable connection or glitchy software

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY C. 
Rating:
5.0

Customer did not leave a comment.

Vicki S. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
3.0

I did all of my paperwork online and it had to be done again at the shop. 10 minute delay after I spent the time to do the paperwork probably 10 minutes then too. Location is at a gas station that also had other customers to deal with...more time delayed. The truck overheated and the brakes overheated almost causing an accident.

TAMMY H. 
Rating:
5.0

Customer did not leave a comment.

CARRIE V. 
Rating:
5.0

Sam's market worked out great and the staff was very helpful!

QUINTIN S. 
Rating:
5.0

There had been an issue with amoount of fuel after vehicle dropped off. After being able to take care of that, the experience was actually very good. Sams provided he best service I have had in renting u-hauls . Thank you.

JOHN H. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
3.0

Employee was outside smoking when he greeted me at the front door. Was not wearing a uniform of any sort so wasn't sure if he was actually an employee. Other than that return location was fine.

david R. 
Rating:
4.0

Customer did not leave a comment.

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

This place should not be aloud to rent u haul trailers

Al M. 
Rating:
3.0

Your reservation system is deplorable, the check-in process is completely redundant, my 12 year old could have designed a better system. I rented the truck on two seperate dates from iStorage in Eureka, MO, , the first date I could never get the app to work, the lady at the location had to manually enter all my info again, last week as I drove by the iStorage location the app reminded me to start my checkout process for my second rental date, I called iStorage to double check that everything was good to go and I was assured that it was, yesterday when I went to pick up the truck I discovered that my reservation was no where to be found, the app didnt even show my previous reservation. I called UHaul CS and they told me the reservation was cancelled on the 20th which is bullshit because it reminded me all last week to start my checkout process! There were no trucks available at the iStorage location so she found me one about another 20 minute drive away. Not renting from UHaul ever again.

William M. 
Rating:
1.0

Staff seemed put-out that we were dropping off our trailer and were unfriendly and helpful. I would not recommend this location.

Michael J. 
No reviews have been submitted for this location.

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