Customer Reviews for San Gabriel Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of San Gabriel Self Storage

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Frankie Y. on

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KIM L. on

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Frankie Y. on

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CHRISTOPHER K. on

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The manager of this location is always very helpful.

Jose R. on

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5 stars

Pedro R. on

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Jaewha K. on

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Feng Y. on

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Pedro R. on

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Jason J. on

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Amazing customer service. First time using Uhaul and this location made it a pleasure. I accidentally left my charger in the Uhaul and they let me know the next day.

Wan L. on

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Feng Y. on

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Ranberto was nice and professional.

Marilyn G. on

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The U Haul on Raymond in Pasadena gave me the worst experience I've ever had at a retail store. There was no street parking available and they refused to move any of their trucks or trailers (or their own vehicles) so I could park on their lot. Since there was no available street parking that meant I would have to drive around until I could find parking (at any distance from their location) and then return every hour so I could move my car to a new spot. Another customer told me he thought it was wrong, too, and that he felt there should be 2 employees assisting customers rather than just one. The new man at the counter was nice but the other employees stunk. The new man needed help at the counter but he was left alone for the most part to handle everyone who came in. I cancelled my reservation and went to the San Gabriel location. Although the Raymond location is very close to where I live I will never bother with that one again.

Gerardo M. on

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Thank you

CESAR J. on

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Adam L. on

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Jose R. on

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I love this place thank you very much

alberto S. on

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ALBERT C. on

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Very good. No need for improvement

Stephanie R. on

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Excellent everything! I checked the reviews and wasn't let down! Fast, easy, clean, cheap! I will use this location again when needed!

ROSALIND D. on

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Silvestre R. on

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nothing really, they handled things very professionally.

CLETUS C. on

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Manager was very accommodating, professional and explained the best equipment for the service needed. I highly recommend this location.

Jeremy V. on

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DANIEL C. on

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Knowledgeable and professional

jennifer R. on

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An appliance dolly was returned along with my truck rental per the instructions of the u-haul customer service/scheduling agent. I have not received receipt of the dolly. I would like to make sure it has been received.

Germaylle W. on

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Aaron C. on

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With a staff of two, they were able to take care of all the customers expeditiously. I’ve been to other locations with 4-6 people on staff and the service was sub par. This location is definitely a bench mark to follow for other locations.

jose P. on

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i saw they have 17 feet, I asked to let me take kne he didn’t wanted, very upsetting, I need it for church not for business, Thanks for not helping

Sophia M. on

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JASON N. on

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The guy was really nice take good care ue

Mary E. on

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Martin A. on

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EXCELLENT COSTUMER SERVICE

David B. on

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Qing C. on

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ISMAEL R. on

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Juan H. on

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I love this location, always quick service and hassle free. They have always been great and have helped me achieve my last two moves! Hopefully I never have to move again, but if I do I’m coming to San Gabriel Storage.

Eric T. on

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The customer service representatives were kind and helpful. When I returned the truck, I was suffering from severe dehydration. The rep was sympathetic to my condition, and he let me take my time in getting my things from the truck. I appreciate his thoughtfulness. There is no need for improvement. Thank you

CHING I T. on

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Daniel F. on

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N/A

Brianne W. on

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Joseph S. on

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Remberto and Staff always the best customer service!

Yu T. on

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Khin O. on

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All grate

Magnolo B. on

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The staff was helpful and efficient made check in and check our super speedy. There is nothing to improve

Ed M. on

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Brianne W. on

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This is my favorite place to rent vans. I use them frequently for my delivery work, and I’ve tried a lot of locations and this is the best!

Rosalie G. on

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A full tank of gas it only had under half of tank

Linda P. on

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Andrew B. on

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MARTINE B. on

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It wwould be difficult to improve for a next customer since everything went so smmothly. The Manager at your San Gabriel location is very kind, professional and helpful. He is also very attentive to all your needs. Thank you so much for a great experience...

Brianne W. on

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Eduardo S. on

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The best !...

Laura E. on

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RICHARD T. on

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This location was difficult to enter very tight right turn Into the location. Left turn into the site was easy but I am a truck driver.

Mark P. on

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For me it was great.

Anna D. on

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Tiny driveway, with steep dip, hard to see from the street

Dana M. on

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They were great. There, friendly and communicative. It was a swift seamless rental and return . I’m am so grateful I chose this location based on yelp reviews and was not disappointed.

GEORGE G. on

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Everything was smooth and professional truck was ready to go the return went great no issues

Yvette N. on

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TSAI L. on

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Better experience than I expected.

peter L. on

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DENISE M. on

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Not a thing ...Remberto is the best

Jose F. on

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Jan G. on

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Peter L. on

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Joseph S. on

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Art J. on

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Vincent N. on

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Instructions weren't clear on where to drop off key. I used the 24/7 Uhaul rental service and had a lock which I wasnt sure if I had to use to lock up the truck when I was done with rental. I went for the safer route and decided to leave the lock in the truck and drop off the keys in the key drop off.

paul S. on

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Jeremy V. on

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Abigayle S. on

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Edward H. on

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The storage area smelled a bit stuffy and could use some airing out occassionally.

john B. on

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I don’t know if this policy, but they did not provide a lock for the main compartment which I found surprising.

ALEXIS R. on

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Both of the employees were very helpful and they called the night before as a courtesy. This is probably the best U Haul location I've ever worked with, and I liked them enough that we decided to rent again from them this Monday, even though there are two closer locations to us. They're that good. I highly recommend the two employees.

Steven S. on

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Excellent service and helpful about the area. Happily tell all my friends..

Yolanda C. on

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Deseri P. on

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AIDA T. on

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Xuyen L. on

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Everything was good! Thanks!

BUDDHI T. on

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Bit Expensive.

CARRIE L. on

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The gentleman that helped me in the morning was very friendly, personable, and thorough. Greatly appreciated his help!

Joseph S. on

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Mark R. on

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Sara K. on

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The mobile checkout app was glitchy and delayed my pickup by an hour.

Salvador M. on

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JACKSON S. on

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Great experience. Staff was helpful over the phone, and Erika made the transaction very easy.

Josh B. on

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FREDD M. on

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Great experience

Walter R. on

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Great staff, knowledgeable and friendly.

Stephen G. on

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Thank you.

denise S. on

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David P. A. on

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I broke my toe well moving and the customer service rep came out and delivered my receipt to me. Because, I was unable to walk back into the office. Great service and understanding.

JUAN M. on

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scott C. on

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Best experience in moving ever

ALFONSO B. on

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Good service

Kimberly C. on

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Michael H. on

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Elizabeth H. on

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Reserve should be full day.

Edwin A. on

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