Customer Reviews for San Marcos Self Storage
(U-Haul Neighborhood Dealer)

551 reviews

4093 State St   Santa Barbara, CA 93110

(805) 335-8352

Office Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 3 pm
Special Operating Hours
  • 9/1/2025: Closed

Services at this Location:

Contact Us

(805) 335-8352

4093 State St
Santa Barbara, CA 93110

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 3 pm
Special Operating Hours
  • 9/1/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ELIZABETH S 
Rating:
4.0

Y'all were great and helped me out, thanks!!

DAVID W 
Rating:
3.0

Customer did not leave a comment.

ERIC H 
Rating:
5.0

We felt the process was very easy! We were surprised and thankful we had an extra day with the trailer. We definitely needed it for that extra day.

HANNAH E 
Rating:
2.0

Customer service does not appear to be a priority at this location (San Marcos Self Storage.) I started by trying to book a rental via the phone app and then ended up calling the 1-800-U-haul number (The woman who assisted me was very professional and helpful.) I gave her all the information, what coverage I wanted, emergency contact, insurances/coverage and even uploaded my driver's license. Upon arriving for my designated pick up time I got to wait a few minutes while the two gentlemen behind the desk discussed the personal idiosyncrasies of one of their storage clients and the history of their timing with his monthly rental check payments. I was then finally asked what I needed and let them know that I was there to pick up my rental van. The man who appeared to be responsible for the rental units apologized for my wait while far less friendly man took my name and my license & credit card which I had ready and just seemed bothered to have to interact. He then spent the next several minutes asking the same questions that I already answered and were in my contract already as I had a copy on the app. He was difficult to understand, kept asking about the coverage without explaining it (The woman on the phone had answered my questions about coverage and I had made my informed choice at that time) when I let him know I had already chosen the level of coverage he just kept repeating that I had waived coverage which was misleading and ended up getting a higher level that I didn't want or need. He got up from his chair exactly once to retrieve the key. I left feeling frustrated. I would much rather have dealt with a site that primarily deals with the rental side or strictly via the app. The van was dirty (covered in ash from our local fire) with less than half a tank of gas. The man who assisted me was not only not helpful, not friendly and but in retrospect likely makes money from upgrading insurances and mileage overages. All in all it was such a disappointment after my interaction with the 1-800 woman who was not only very courteous and helpful, but also extremely personable. I extended my rental via the app (very easy) returned it with slightly more gas and early via the app and was charged a $25 cleaning fee. The van was used to load tables and chairs and deliver to two separate sites. There was no garbage left behind. Just another upcharge I guess.

SUZANNE H 
Rating:
2.0

Customer did not leave a comment.

MCKAY L 
Rating:
5.0

Customer did not leave a comment.

INDIANA C 
Rating:
5.0

Customer did not leave a comment.

OLIVER P 
Rating:
5.0

I have used u-haul services many times. I was very impressed by the Santa Barbara Office. The manager bent over backwards to help me select the correct truck for my purpose. Hauled a bunch of stuff successfully and without any problems. Thank you U-Haul...!!!

ANTON V 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A 
Rating:
5.0

Easy to rent. Professional service.

RACHEL O 
Rating:
5.0

Customer did not leave a comment.

CAROL S 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
5.0

So easy--the man in the office was friendly, professional and very helpful. I do wish there were a way to anchor the dolly when picking up and returning so it's not careening around slamming into the walls at every turn, but otherwise, equipment was good. Easy parking right in front.

LAURA C 
Rating:
5.0

Customer did not leave a comment.

Paul C 
Rating:
3.0

Employees were be try friendly and helpful.

ETHAN J 
Rating:
4.0

great employee! However, i think its not right that the trucks arent filled up! First, wasting my time and secondiily you are really taking money from your customers both ways, i fill up because only a 1/4 tank and when i leave there is now a half tanks which means the next customer pays ti 1/2 plus any extra and it grows. What a rip off!!!!

LOUIE P 
Rating:
2.0

Truck was clean worked as expected. Location was clean and had secured temporary parking for my car while I used the truck, which I appreciated. Customer service was good for the limited amount of interaction I had; I booked online and checked-in online so i just needed to show my driver's license and be on my way. ** The reason I rated this only two stars is because "SafeMove" insurance was added to my bill when I clearly and deliberately opted out when I setup the reservation. I even have the online reservation receipt that shows it was NOT selected yet it was added to my final bill. I reached out to the email address provided asking for the charge to be removed but have not received a response and the charge shows on my credit card. This is not acceptable and feels intentional.

STEVEN L 
Rating:
5.0

Customer did not leave a comment.

CAROLYN G 
Rating:
4.0

Customer did not leave a comment.

JAMES J 
Rating:
3.0

You had to make continues u turns.

MICHAEL L 
Rating:
5.0

Everything was seamless and customer service was very helpful.

VINCENT P 
Rating:
4.0

Customer did not leave a comment.

AVERY W 
Rating:
5.0

Customer did not leave a comment.

Mackenzie D 
Rating:
4.0

Customer did not leave a comment.

JEFFREY R 
Rating:
5.0

The staff was very helpful.

ALEXANDER W 
Rating:
5.0

Excellent and very organized.

TRUDY H 
Rating:
5.0

Danny's a great guy! Thanks for your help.

BRYNAN S 
Rating:
4.0

All went well with the rental. The office is just a little confusing to access if you're coming from south of town.

DOUGLAS J 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B 
Rating:
5.0

Nice

STEVEN J 
Rating:
5.0

Customer did not leave a comment.

KARELYN L 
Rating:
5.0

The person who helped me was very kind.

HIPOLITO L 
Rating:
5.0

Customer did not leave a comment.

Robert N 
Rating:
5.0

Staff was very nice and helpful

EMILE M 
Rating:
5.0

Keep being engaged with customer's and you will continue doing well! T

RAYSHAUN G 
Rating:
5.0

Quick and seamless service. David was awesome.

PHILIPPE D 
Rating:
5.0

Support here was fantastic. No need for improvement, they nailed it. Thank you.

Michael D 
Rating:
5.0

Everyone was SO nice and so helpful. This was an incredible location with stellar service.

JORDAN F 
Rating:
4.0

The cigarette lighter was not working, so my phone would not charge.They had outdated u s b.Ports. Because of this, I was locked in a yard for fifteen hours before somebody would let me out, because I couldn't call anybody because my phone was dead. It was fifteen hours I had to pay for it. From six p m to 9 a m the following morning i sat in the truck.I'm waiting for somebody to open the gate.

CHRISTOPHER G 
Rating:
5.0

Customer did not leave a comment.

JENNIFER J 
Rating:
5.0

Terrific customer service. Couldn't ask for more.

ALLEN H 
Rating:
5.0

Customer did not leave a comment.

RAYSHAUN G 
Rating:
5.0

A U-Haul is a U-haul, after 20 plus years in the Army moving every 2 to 3 years I have used lots of U-haul services. What i have never seen before was staff like you have there! Friendly, outgoing and super helpful! What an absolute pleasure to deal with! Well done guys!! The Wyoming guy, definitely bringing Elk on my next visit!

JOEL W 
Rating:
5.0

Customer did not leave a comment.

PAMELA P 
Rating:
5.0

Customer did not leave a comment.

ALAN N 
Rating:
5.0

Customer service was awesome.

grace r 
Rating:
5.0

Service was excellent, would definitely recommend this location!! Thank you

JEREMY S 
Rating:
5.0

Customer did not leave a comment.

MARCELINO S 
Rating:
5.0

Customer did not leave a comment.

LANCE S 
Rating:
5.0

Friendly and engaged reception..

GLEN E 
Rating:
5.0

Customer did not leave a comment.

lee a 
Rating:
4.0

Customer did not leave a comment.

Duff L 
Rating:
5.0

I always use U-Haul for my needs. Specifically I use San Marcos Self Storage U-Haul rental. The staff very friendly and accommodating. I give the manager Danny high marks 👍

ADNAN O 
Rating:
5.0

Customer did not leave a comment.

Eric S 
Rating:
5.0

Very helpful

ERIC A 
Rating:
5.0

Customer did not leave a comment.

JENNIFER J 
Rating:
5.0

This was an easy, quick rental. The staff was very friendly and efficient.

DOUGLAS T 
Rating:
5.0

GREAT SERVICE - FRIENDLY AND HELPFUL!

GRANT H 
Rating:
5.0

Nothing, the service was excellent, afrer hours pick up was flawless

Leonardo A 
Rating:
5.0

Everything was perfect!! The best service ever!! Thank you so very much!!

MARYJANE M 
Rating:
5.0

Customer did not leave a comment.

JERAMY L 
Rating:
4.0

I dropped off the vehicle at night; thankfully, a staff member was there after hours. Helpful.

Charles F 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
4.0

Try to message the customer in advance if you don't have blankets or other items in advance.

Trevor K 
Rating:
5.0

Great customer service from staff. That’s why I have used this location five times and is my go to.

CARLOS P 
Rating:
5.0

Honest people

RANDOLF E 
Rating:
5.0

Very easy to rent here. Staff is friendly and helpful.

LOREN H 
Rating:
1.0

They will nickel and dime you. Horrible greedy awful company

ANDREW R 
Rating:
5.0

Van was in great condition, staff was professional, office was very clean.

JOSE M 
Rating:
2.0

Customer service was great. The problem is that they do not have any towing balls or trailer plug adaptors, so you have to go to another branch to get these items. Ordered 12 blankets and they only had 6.

JEFFRY H 
Rating:
5.0

Very nice gentleman assisted upon my arrival.

KENNETH C 
Rating:
5.0

Greatservice

THERESA D 
Rating:
5.0

Furniture dolly was missing several nuts from the casters

ALASDAIR D 
Rating:
5.0

Customer did not leave a comment.

Erin M 
Rating:
5.0

Customer did not leave a comment.

WALTER B 
Rating:
5.0

Customer did not leave a comment.

JOSEPH V 
Rating:
5.0

Very very helpful.

JONATHAN C 
Rating:
5.0

Great experience!

Paula C 
Rating:
5.0

Customer did not leave a comment.

HENRY W 
Rating:
5.0

Customer did not leave a comment.

Gerardo R 
Rating:
4.0

Small parking lot, but friendly staff. Instructions for drop-off location somewhat unclear.

ADAM W 
Rating:
5.0

Awesome experience! Staff was very friendly and informative. Staff helped with load up and drop off. Will definitely be coming back to this location.

MIKE J 
Rating:
5.0

Excellent customer service

LISA J 
Rating:
5.0

Everything is fine perfectly working.

REYJOHN L 
Rating:
5.0

Customer did not leave a comment.

ALI P 
Rating:
5.0

Customer did not leave a comment.

KEVIN O 
Rating:
5.0

Customer did not leave a comment.

ROBERT W 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE M 
Rating:
5.0

Customer did not leave a comment.

KIAN M 
Rating:
5.0

When I checked in, the gentleman was very organized, thoughtful, personable and double-checked it was clean for me and was just very nice. When I returned it, a different gentleman was also very thoughtful and professional and understanding about my confusion about the gas pumping. Both treated me respectfully and like a neighbor.

Katy G 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A 
Rating:
5.0

Customer did not leave a comment.

ERIC L 
Rating:
5.0

The person working was super helpful and nice. Wish I remembered his name but I’m sure it’s on record. Thank you!

Emma B 
Rating:
5.0

Customer did not leave a comment.

KERRY K 
Rating:
5.0

Way too much to do before picking up the U-Haul. I spent a good 20 minutes trying to get everything done to actually pick it up and having to take all the pictures before and after. I almost missed my pick up time for the item I rented the U-Haul to go get.

Shannon R 
Rating:
4.0

Customer did not leave a comment.

Heather K 
Rating:
5.0

The guys were great and made it an easy in and out. Thanks!!

VICTORIA N 
Rating:
1.0

The employee DANNY have no customer SERVICE AND IS TRASH IN MY OPINIÓN Danny was the person who helped me over the peine has has no education or class.. I will NEVER RENT FROM HERE AGAIN!!!!

NAYELI R 
Rating:
5.0

The person at the counter was very friendly and helpful!

Katya A 
No reviews have been submitted for this location.
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