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MCKAY L
Customer Reviews for San Marcos Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used u-haul services many times. I was very impressed by the Santa Barbara Office. The manager bent over backwards to help me select the correct truck for my purpose. Hauled a bunch of stuff successfully and without any problems. Thank you U-Haul...!!!
ANTON VEasy to rent. Professional service.
RACHEL OSo easy--the man in the office was friendly, professional and very helpful. I do wish there were a way to anchor the dolly when picking up and returning so it's not careening around slamming into the walls at every turn, but otherwise, equipment was good. Easy parking right in front.
LAURA CEmployees were be try friendly and helpful.
ETHAN Jgreat employee! However, i think its not right that the trucks arent filled up! First, wasting my time and secondiily you are really taking money from your customers both ways, i fill up because only a 1/4 tank and when i leave there is now a half tanks which means the next customer pays ti 1/2 plus any extra and it grows. What a rip off!!!!
LOUIE PTruck was clean worked as expected. Location was clean and had secured temporary parking for my car while I used the truck, which I appreciated. Customer service was good for the limited amount of interaction I had; I booked online and checked-in online so i just needed to show my driver's license and be on my way. ** The reason I rated this only two stars is because "SafeMove" insurance was added to my bill when I clearly and deliberately opted out when I setup the reservation. I even have the online reservation receipt that shows it was NOT selected yet it was added to my final bill. I reached out to the email address provided asking for the charge to be removed but have not received a response and the charge shows on my credit card. This is not acceptable and feels intentional.
STEVEN LYou had to make continues u turns.
MICHAEL LEverything was seamless and customer service was very helpful.
VINCENT PThe staff was very helpful.
ALEXANDER WExcellent and very organized.
TRUDY HDanny's a great guy! Thanks for your help.
BRYNAN SAll went well with the rental. The office is just a little confusing to access if you're coming from south of town.
DOUGLAS JNice
STEVEN JThe person who helped me was very kind.
HIPOLITO LStaff was very nice and helpful
EMILE MKeep being engaged with customer's and you will continue doing well! T
RAYSHAUN GQuick and seamless service. David was awesome.
PHILIPPE DSupport here was fantastic. No need for improvement, they nailed it. Thank you.
Michael DEveryone was SO nice and so helpful. This was an incredible location with stellar service.
JORDAN FThe cigarette lighter was not working, so my phone would not charge.They had outdated u s b.Ports. Because of this, I was locked in a yard for fifteen hours before somebody would let me out, because I couldn't call anybody because my phone was dead. It was fifteen hours I had to pay for it. From six p m to 9 a m the following morning i sat in the truck.I'm waiting for somebody to open the gate.
CHRISTOPHER GTerrific customer service. Couldn't ask for more.
ALLEN HA U-Haul is a U-haul, after 20 plus years in the Army moving every 2 to 3 years I have used lots of U-haul services. What i have never seen before was staff like you have there! Friendly, outgoing and super helpful! What an absolute pleasure to deal with! Well done guys!! The Wyoming guy, definitely bringing Elk on my next visit!
JOEL WCustomer service was awesome.
grace rService was excellent, would definitely recommend this location!! Thank you
JEREMY SFriendly and engaged reception..
GLEN EI always use U-Haul for my needs. Specifically I use San Marcos Self Storage U-Haul rental. The staff very friendly and accommodating. I give the manager Danny high marks 👍
ADNAN OVery helpful
ERIC AThis was an easy, quick rental. The staff was very friendly and efficient.
DOUGLAS TGREAT SERVICE - FRIENDLY AND HELPFUL!
GRANT HNothing, the service was excellent, afrer hours pick up was flawless
Leonardo AEverything was perfect!! The best service ever!! Thank you so very much!!
MARYJANE MI dropped off the vehicle at night; thankfully, a staff member was there after hours. Helpful.
Charles FTry to message the customer in advance if you don't have blankets or other items in advance.
Trevor KGreat customer service from staff. That’s why I have used this location five times and is my go to.
CARLOS PHonest people
RANDOLF EVery easy to rent here. Staff is friendly and helpful.
LOREN HThey will nickel and dime you. Horrible greedy awful company
ANDREW RVan was in great condition, staff was professional, office was very clean.
JOSE MCustomer service was great. The problem is that they do not have any towing balls or trailer plug adaptors, so you have to go to another branch to get these items. Ordered 12 blankets and they only had 6.
JEFFRY HVery nice gentleman assisted upon my arrival.
KENNETH CGreatservice
THERESA DFurniture dolly was missing several nuts from the casters
ALASDAIR DVery very helpful.
JONATHAN CGreat experience!
Paula CSmall parking lot, but friendly staff. Instructions for drop-off location somewhat unclear.
ADAM WAwesome experience! Staff was very friendly and informative. Staff helped with load up and drop off. Will definitely be coming back to this location.
MIKE JExcellent customer service
LISA JEverything is fine perfectly working.
REYJOHN LWhen I checked in, the gentleman was very organized, thoughtful, personable and double-checked it was clean for me and was just very nice. When I returned it, a different gentleman was also very thoughtful and professional and understanding about my confusion about the gas pumping. Both treated me respectfully and like a neighbor.
Katy GThe person working was super helpful and nice. Wish I remembered his name but I’m sure it’s on record. Thank you!
Emma BWay too much to do before picking up the U-Haul. I spent a good 20 minutes trying to get everything done to actually pick it up and having to take all the pictures before and after. I almost missed my pick up time for the item I rented the U-Haul to go get.
Shannon RThe guys were great and made it an easy in and out. Thanks!!
VICTORIA NThe employee DANNY have no customer SERVICE AND IS TRASH IN MY OPINIÓN Danny was the person who helped me over the peine has has no education or class.. I will NEVER RENT FROM HERE AGAIN!!!!
NAYELI RThe person at the counter was very friendly and helpful!
Katya AThe "equipment return" sign could be angled better toward the road so drivers can see it before they're right in front of it, at which point it is too late to make the turn.
PAUL RHad a great experience. No issues whatsoever and the team was easy to work with.
JAIME EI reserved a moving van and called as directed for a discount on the mileage. I was informed that a van was not available, but I would be given a box truck for the same mileage discount as the van. (The van was $0.59/mile, and the box truck was $0.79/mile.) When I arrived at the location, they said they couldn't honor what I was told about the discount to $0.59/mile. They then called customer service, who said they couldn't physically lower the rate from $0.79, despite the fact that I was told they would honor the lower rate. They then told me that they could lower it to $0.69/mile. This makes no sense because they said they couldn't lower it in the system, but they did, but not to the $0.59/mile as promised. I felt like I was lied to and I was forced to accept $0.69/mile when I was promised $0.59/mile. Another customer in front of me complained about the same thing- quoted one price and denied that price as the office. Upon return at 2:00, the employee said he was "closing up in a few minutes so I had to get our stuff out of the van. The office actually closed at 3:00, but we were forced to take our belongings out of the van at 2:20 and lay them on the ground until our ride arrived. I asked if there was a trash can to put some of our trash, and the employee told me they "don't provide that service." So we were forced to take our few items of trash with us. I could have just left it in the van, but we didn't. Just a very disappointing experience all around.
JOHN EExcellent customer service the staff was friendly and very helpful
DALE E