JULIE G.
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Customer Reviews for S&S Bait & Tackle
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of S&S Bait & Tackle
Jessyca H.
Great as is. The employees were helpful and they answered any questions I had. They are respectful and professional. I will go here if I ever need to rent a truck again
RICKEY JOE L.
Perfect!
Abigail R.
Maintain a cleaner environment and truck. Trucks doors did not shut correctly. It was also dirty.
roberto L.
This location was VERY hard to find particularly at night. No lighting, and way out in the boonies. Unless you are on top of this location you wouldn't have found it, lucky I had a GPS system. I couldn't get my contract as their printer was not working. The dispatcher was friendly enough, but he had a LARGE dog walking around that started barking and coming at me which scared the crap out of me. Wouldn't want to go there again neither in the day or night. I had a VERY HARD TIME finding this places' phone number to get an idea as to when the truck would be available. your 800 number staff are very STUPID PEOPLE, AND HAVE NO IDEA WHAT THEY ARE DOING NOR THEY SEEMED AS THEY GAVE A DAMN ABOUT THE INFORMATION THEY WERE GIVING ME. They kept giving me a phone number that would lead me to the original 800 number, and it took me over an hour of FRUSTRATION, bordering ANGER by the time someone there gave me the correct number to that particular location. AND of course I had to travel almost 30 miles ONE WAY north of where I lived to pick up this truck which had less than a quarter tank of fuel to be greeted by a man that didn't appear that he had showered, or shaved in a month.. I WILL NEVER RECOMMEND, LET ALONE USE THIS COMPANY AGAIN. I was always under the impression that your representative inspected the truck with the new renter, but this DID NOT HAPPEN, so I had better not be held responsible for the broken passenger rear view mirror or missing thing where there was a hole where something fell or taken out. Of course, DON'T get me started on the OUTRAGIOUS fees that you are charging. I understand these locations are subcontractors of your company, but you really should be more selective as to where and to whom you choose to represent your company.
Paula S.
I was over charged by over $109 and I have not been able to get them to get them to give me my money back! So disappointed.
Eduardo R.
Nothing, you guys were excellent
Amy P.
Personnel at pickup were very friendly and helpful.
MELANIE V.
My ride was late so the managers wife gave me a ride I'm so thankful because its freezing
ELIZABETH N.
The only thing I can think of is that the truck was on flat empty. The minute I started up the truck the gas light was on. So a little gas would have been nice.
daniel N.
Everything was perfect to my knowledge I am a happy customer.
Michael P.
Easy to work with, keeps hours every day for customers convenience.
Javier B.
Fast and friendly. I loved the intranet early check in and drop off check in.
richard S.
Customer service was excellent!
JASON S.
The guy at s&s bait and tackle really went out of his way to locate a truck for me. My motorcycle broke and I needed to get back home and he got a truck when there was little availability. Got me out of a jam. Thank you s&s bait and tackle.
THEODORE J.
Location was a little sketchy, but the owner was real nice.
RICHARD E.
Online services was simple and great
Gabriel S.
Customer service at this location is great. The staff members were very helpful and knowledgeable.
Aaron R.
I had a very quick and easy experience dropping off the trailer. Everybody was so friendly and eager to help. Thank you!
BARBARA H.
Kevin was extremely helpful best service so far from any truck rental service I've had.
Russell T.
Thank you for all your help
James M.
This place is disgusting!
GREGORY P.
Can't beuhaul would use place like this second of all had store 5 Mike's for home and Uhaul made drive 1he and half to pick up truck and there was 2 trucks still at store by my house.
William B.
Called in Hobbs to find the equipment and get a rate and when I arrived the rate had gone up and it took 45 minutes to get the rental started. Also I wasn't told where to take the equipment and had issues with the website trying to check in.
Frank A.
The attendant was friendly and quick. I was in and out fast.
Jenny S.
Best customer service!
LARRY B.
Very knowledgeable people about their JOB!! Very courteous staff!
Daniel R.
Clean up the location
Robert W.
Employees were ready for my arrival and down to earth. Drop off in 5 minutes or less.
steven S.
Easy to work with. Highly recommend
carla P.
very helpful, super Kind
Anthony S.
Went the day before to drop off, gate locked and no one to answer the phone. Had to go to 2 different buildings to find someone to talk to. When I did find someone I was told just drop it over there and I will get to it. Not a very nice place and smells bad.
PATRICIA W.
The one girl was nice, but seemed to be in a hurry to get to her other job, because the other girl was late. Once she arrived The other girl didn't listen very well and was telling us different rates and wrong information. The area looked very shady and I would not choose this location ever again!
Stormie J S.
Very helpful and spent time going over stuff that I had concerns about. They were very friendly and helpful and they were professional about how they went through details about my experience. They made my concerns their top priority and I am very thankful for that.
Frank C.
Very nice, fast and made the rental a breeze. I would recommend to anyone in the Artesia area!
edie W.
I had to go 38mi to get a sm truck in Artesia NM for the in-town move in Carlsbad NM recently. I was quoted $68.00. However, my bank acct reflected a much larger amount. When I contacted one your Reps. He told me the final amt had to be paid or I could never use U-Haul again. Not to impressed with your company.
Willie C.
Kevin does an excellent job!
Coila B.
Maintenance is a huge issue, no transmission fluid and low on oil. Not helpful in explaining how to use uhaul equipment such as gUges etc.
Gail B.
I don't like to leave bad reviews, but It is worth it to suggest you try to rent from anyone other than this business. We have rented from this location before and have never had a good experience. The reason we rented more than once was because this is the only location available within 40+ miles, hoping subsequent experiences would be improved, but they weren't. It takes at least an hour to get the equipment and that is with the prearranged on-line rental. The staff we dealt with is clueless,the owner never seems to be around, their computers don't work (so they say) and they don't like to answer their phone (on this last rental I was told to call back. This was so the call would transfer to U-haul rather than the business take my call). Our impression is that they don't seem interested in being in the u-haul rental business. The U-haul staff, via the phone, was most helpful. My complaint here is that they don't have enough control over the behavior of the businesses providing the equipment, particularly business hours and availability. The online check in only works if the business does their job and has the equipment ready for the rental, before they leave for the day. In our experience the open hours posted online and in the u-haul system were wrong. We tried to arrive prior to closing but they closed early that day. We had no truck ready to rent after we had traveled 550 miles to pick it up! Thankfully the uhaul guy on the phone was able to work magic!
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