Bigger trailers will help
JESUS P
Customer Reviews for S&S Bait & Tackle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The roads of Southeastern New Mexico, just like anywhere in the Permian Basin, can change from idyllic to chaotic in just a few minutes (or miles). After you've loaded up a trailer or moving van with your belongings, you shouldn't ever have to worry about the equipment you rented, on the way to your destination. Kevin, the U-Haul proprietor at S&S Bait and Tackle in Artesia NM, cares deeply about the safety of his customers. He inspects every piece of equipment, whether it's the smallest trailer or the largest truck, with diligence and dedication that is second to none. When you rent from this U-Haul location, you know that truck or trailer will be a capable companion during your "adventure in moving".
Michael CIt was easy to drop off and the man I spoke with was very polite and made the drop off smooth. Unlike the pickup location, he appeared to take care of the equipment he had available and even gave advice and tips about the area we just moved to.
CALEB SKnowledgeable Management. Respectful with exceptional customer service. Will definitely be telling friends and family. Thank you very much.
William GThe owner here is great, discovered things the renting agent missed. I never should have been given a trailer with a bad tire going 900 miles. It's a good thing U-Haul has this guy to cover their mistakes.
STEVEN CVery helpful and very kind person, nothing that needs improvement.
RAFAEL LGreat job all around.
BRYCETON HSteven is always inviting and knowledgeable.
ARNULFO VNothing really needs improvement. The agent was friendly and knowledgeable and the truck was in good condition.
Richard WThe gentleman was very helpful & very nice
JENNIFER SThe gentleman at this location is very friendly and very informative compared to other locations. We would most definitely recommend this location.
ERNESTINE RThis is our 2nd time to rent from this location. We've had only positive experiences with this location. And the gentleman that runs this Uhaul site is kind, thoughtful, and takes pride in making sure that equipment is in good order.
BRYAN HKevin has done it all for the convenience of all of us customers. 👍🏽😊
Ruben PKevin was very accommodating and helpful. Thank you!
ALEX GVery helpfull and friendly.
AARON PAll good
Perry CGreat customer service. Very friendly
TERRY Mthe man here showed me that the trailer had no break fluid and faulty tires. I am glad some of the dealers are helpful.
DEVONTE RService was above and beyond. This made my move stress free.
caleb bAfter driving eight hours from Texas to New Mexico, I had contacted the gentleman before drop off. He provided clear, concise instructions. I went to his yard where he kept his equipment. He was there to meet me. He guided me to back up the trailer I unhooked and within minutes, I was out the door with the email confirmation of drop off. Very satisfied no delays.
Abraham VKevin is awesome and always helpful in every way.
Carl DGreat experience
JASON GKevin is AMAZING, his work ethic is unmatched. Willing to go above and beyond to ensure the customer is taken care of. He is very focused on customer service (a lost art form, from many businesses), but Kevin understands the value of that and he puts the customer’s satisfaction as priority number 1. He is very personable and was a pleasure to speak with. I spent about a half hour with him, not for U-haul purposes, but just chatting. He is an amazing, good hearted person who still holds work ethic to the highest. U-haul is lucky to have him affiliated with their name. See you soon, Kevin, looking forward to chatting some more!! Highly recommend!
RICHARD MThe location was very messy and I felt very uncomfortable. I got what I needed and the truck was very clean.
Jane GHe was friendly and went out of his way to help us
Terry DNo improvement needed. Kevin was a big help and very professional.
Angelo GN/a
jesse dNothing everyhing in good shape
Kevin SAwesome and friendly guy.
Oscar ZExcellent check in. You could tell the tires were brand new and changed at this location. Awesome service.
Guy TGreat customer service at this location. I always enjoy dropping off equipment with the gentleman in charge.
Ivan VKevin does an extraordinary job of meeting his U-Haul customers' needs, at practically every hour of the day.
Michael CAwesome staff, friendly and enjoyable to talk with!
Brian LToo many pages of paper work that takes for ever to fill out. Please limit the amount of pages it takes to have to wait just to rent anything from U-Haul
Jessie ONothing this guy goes above and beyond.
Kevin SKevin has been doing business with rentals for several years now. He is very helpful and knowledgeable about the rental equipment. I would recommend him to anyone looking to rent a u-haul.
Jesus VYoung man I dealt with was exceptional! Friendly and professional! Thanks to him!
NORMAN SNot much at all, I have used this location before and it is one of my favorite places to go for my u-haul needs.
JAMES HOffer contracts to gentleman such as the owner S&S Bait and Tackle. He is super friendly, helpful, and kind.
Oscar ZKevin was very helpful and friendly. Smooth transaction. Really like his hours
Michael HKevin does everything necessary to make sure you have safe reliable equipment. He goes above and beyond to help customers
Steve HGood experience in renting the trailer. No issues at all. Kevin was very helpful and informative. Hat’s off to Kevin!
Jaime STruck had not been cleaned He had to get from another dealer out of Texas so I think it was Texas dealer not Artesia NM dealer who had not cleaned it
Johnny BWay to expensive for what I got and how long used also you might want to tell someone the “ “Check engine lite” was on the last 100 miles!
steven rThere is nothing they fix everything is good the attention is good the equipment is clean excellent treatment!..
arlen lEverything was great 👍
Michael MThe UHaul return agent was timely and helpful disconnecting trailer, and was timely getting the trailer disconnected. The UHaul man was courtesy and help.
Marvin WOutstanding service.
LUIS VKevin was great. Had everything ready
Paul NVery helpful. Answered the phone promptly and helped me drop off trailer that I was towing with a large motorhome.
Patrick MGot my milage and price all wrong. Will nvr rent from here again.
Chasity CThe store was closed when I got there ( three hours before posted closing. I had to park outside fenced area due to lack of room for trucks to park on lot.
Victor MKeep doing what your doing
Albert CVery friendly and helpful. Will be using this location for all my rentals
corey tFirst problem is the trailer's lights didn't work. Insisted the problem was a fuse on the truck. Started going all over looking for fuse boxes. Tried another trailer, worked fine.. So that wasted a lot of our time. Second problem is the pads that I ordered were filthy. Dirty, bird poop and cat pee on them.
Curtis W