Customer Reviews for S&S Bait & Tackle
(U-Haul Neighborhood Dealer)

527 reviews

1203 W Fairgrounds Rd   Artesia, NM 88210

(575) 308-0610

Location Hours

  • Mon-Sun: 7 am - 7 pm
Special Operating Hours
  • 8/17/2022 - 8/21/2022: Closed

Services at this Location:

Contact Us

(575) 308-0610

1203 W Fairgrounds Rd
Artesia, NM 88210

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 7 pm
Special Operating Hours
  • 8/17/2022 - 8/21/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Shannon G. 
Rating:
5.0

Customer did not leave a comment.

jessie O. 
Rating:
5.0

Very friendly and accommodating. Communication was great!

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Gustavo H. 
Rating:
5.0

Great experience overall.

Jacob V. 
Rating:
5.0

Customer did not leave a comment.

Cristel C. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Johnny W. 
Rating:
5.0

The Attendent was extremely helpful and went over and beyond with assisting me.

Raul C. 
Rating:
5.0

Excellent customer service, would definitely recommend to others.

Cody A. 
Rating:
5.0

This was honestly the only good uhaul experience I've ever had.

davis G. 
Rating:
5.0

No real improvements needed. Equipment is well-maintained and staff is friendly and professional. The only thing I can recommend is this location needs to have pickup trucks available and it would be perfect.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
3.0

Your on line tools didn't work. Your rep had to call and hold on the telephone for a lengthy time.

Shelly H. 
Rating:
5.0

Work on your truck it felt like it was falling apart

jimmy E. 
Rating:
3.0

Return people were very very helpful.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

debbi M. 
Rating:
1.0

I rented a 5x9 trailer for 3 days and returned it as I should on the evening of the 3rd day, the gal that works there said I will email you a receipt I said thank you and went home. Next day I get an email from Uhaul saying I didn't complete my contract because I didn't return the trailer. I called the gal there and he says well you just returned the trailer yesterday (Monday) (I returned it on Sunday) I was like Sir, I returned it on Sunday I have the call here I made to you on Sunday at 6:41 pm to let you know we were outside with the trailer, he was like weren't you the one stuck in Albuquerque? Obviously we were not so I don't know if this gal is having memory problems or is really good at faking it now I have a charge for a late return!! Won't be using this place ever again.

Amarely C. 
Rating:
3.0

Though these people were friendly, they did not have a functional computer system so the whole transaction was done on a cellphone and no print out of this service was available. Also we were not told to return the unit to a specific location, so we ended up running around to drop it off.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Roy C. 
Rating:
5.0

Customer did not leave a comment.

Monica R. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

No improvements needed. Fast, respectful service and the equipment is exactly as advertised. The staff takes pride in making sure everything is right for the customer.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

Jenny S. 
Rating:
5.0

The location is also the site of a Bait and Tackle shop so the property is rural and has lots of other vehicles and equipment. I wouldn't call it ‘clean and inviting' but it IS convenient and the only UHaul rental/return location for 30 miles. The staff is very friendly and helpful!

Juliana J. 
Rating:
2.0

It's bait and tackle shop in Artesia New Mexico. I didn't expect much.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

CHAD F. 
Rating:
5.0

Not much. The gentleman was very helpful and polite. I will use this place again.

Jack S. 
Rating:
5.0

The staff were friendly and helpful.

Ashlie R. 
Rating:
5.0

Continue maintaining this high trend.

Inam H. 
Rating:
5.0

Awesome attention in Artesia, New México

Dave S. 
Rating:
5.0

Excellent service as always at this location.

CHAD F. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

The location itself is on the outskirts of a smaller town. It's not paved or fancy, but Devon was very helpful and personable. He was professional when I called and in person.

JOHN P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

they push there self to take care of everyone even if it not the place that rent to yr custmer the owner should send them something say thankyou

kevin S. 
Rating:
5.0

Outstanding customer service!!

DAVID S. 
Rating:
5.0

Very nice people

JOSHUA O. 
Rating:
3.0

Takes a little while, computer or internet is slow. But worth the wait.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

Customer did not leave a comment.

JAVIER R. 
Rating:
5.0

Customer did not leave a comment.

Dustin S. 
Rating:
5.0

Customer did not leave a comment.

Martin W. 
Rating:
5.0

Very friendly and helpful.

WILLIAM F. 
Rating:
5.0

Rentals clean, in good dependable shape and service. Location easily accessed, equipment grouped and positioned for easy pickup, equipment rental check out is fast and easy. 5 Stars

Marvin W. 
Rating:
5.0

Very nice people

Skyler C. 
Rating:
5.0

Great customer service!

DAVID S. 
Rating:
4.0

A bit confusing on the return process. The website said the store was closed, so I began working on-line. Fortunately, there was someone e working, so I didn't have to do the on-line process.

Douglas R. 
Rating:
1.0

I didn't rent this uhaul stop sending me messages about this!!!

Kevin W. 
Rating:
4.0

the building was back off the street hard to see. It was out of the ordinary to see ducks and chickens out, but they made the place seem quite comfortable to be at. Gentleman who helped, i think his name was Bud, was very courteous and very helpful. fun to be around

NORMA W. 
Rating:
5.0

Nothing . It all went very smoothly.

thomas F. 
Rating:
5.0

Excellent customer service! Can get ice for 99cents a bag here also!

VANESSA H. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
2.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO M. 
Rating:
5.0

I've used S&S Bait & Tackle twice now, and every time they're extremely friendly and easy to get along with. I don't recall the gentleman's name, but he is very helpful each time and makes for a great experience. Would recommend using this location to others.

AARON TAYLOR K. 
Rating:
5.0

Proceed with the good customer service they give, alone with keeping the rental equipment in good condition, ready for service. Best in SENM.

Marvin W. 
Rating:
5.0

Best uhaul location and customer service to date!

Jessica K. 
Rating:
5.0

Awesome service by Kevin at S&S! I moved to Artesia in a Uhaul 4 years ago, and have done 2 in town rentals since. Always, always, ALWAYS terrific customer service!

Sarah M. 
Rating:
5.0

Good customer service.

MARVIN W. 
Rating:
5.0

Very good location with selection of services and equipment. Owner goes above and beyond to satisfy the customer.

MICHAEL D S. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL J A. 
Rating:
3.0

Auto transport had a blowout on I40 at 330 am. Dash warning lights for brake system kept coming on. Not their fault I understand. My original contract was modified and I was charged for trailer insurancethat I did not request. I will use this location again they have been there a long time and provide good service.

ERNIE D. 
Rating:
2.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Was very helpful & all equipment was ready to pick up

John B. 
Rating:
5.0

Customer did not leave a comment.

KIRA V. 
Rating:
5.0

Above ans beyond helpful!

SARAH T. 
Rating:
3.0

No clear store front or place to find personnel/staff. However, once I found him process was smooth.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
5.0

Customer did not leave a comment.

Cooper H. 
Rating:
5.0

Customer did not leave a comment.

ken F. 
Rating:
5.0

Customer did not leave a comment.

DARRELL J. 
Rating:
5.0

Customer did not leave a comment.

Kathleen N. 
Rating:
3.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

it was basically a junk yard and very little signage. I had to call to get help. It all went fine just a little worried when I pulled in

DARIN W. 
Rating:
5.0

Customer did not leave a comment.

GLORIA GUDA D. 
Rating:
5.0

These guys do it right. Instead of screwing people over they help you out. They go above and beyond.

PAUL L. 
Rating:
4.0

Customer did not leave a comment.

RHIANNON C. 
Rating:
5.0

great people always willing to help

RAMON P. 
Rating:
5.0

Customer did not leave a comment.

GEORGE T. 
Rating:
2.0

I really think the location at artesia could have been at a better location.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Robby O. 
Rating:
5.0

Customer did not leave a comment.

candace R. 
Rating:
5.0

Nothing. Great place and people.

George B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

Chih L. 
Rating:
3.0

Customer did not leave a comment.

JULIE G. 
Rating:
5.0

Customer did not leave a comment.

ARNULFO I V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C R. 
Rating:
4.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
4.0

Customer did not leave a comment.

Marshall B. 
Rating:
5.0

Great as is. The employees were helpful and they answered any questions I had. They are respectful and professional. I will go here if I ever need to rent a truck again

Jessyca H. 
No reviews have been submitted for this location.

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