Customer Reviews for S&S Truck Repair
(U-Haul Neighborhood Dealer)

224 reviews

1503 7th St SE   Pipestone, MN 56164

(507) 825-4914

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/14/2022 - 8/16/2022: Closed

Services at this Location:

Contact Us

(507) 825-4914

1503 7th St SE
Pipestone, MN 56164

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/14/2022 - 8/16/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Could not ask for a nicer guy than Greg Smith who helped me check my trailer back in! What a Great Encouraging Guy!

Steve S. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
1.0

The drop off location is part of a gun shop. Yikes. And being charged for after hours drop off on a holiday when UHaul is closed is honestly messed up.

Edward A. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

The best and friendliest people to work with!

Dan D. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
4.0

Location was closed. I called location the day before drop off and information given was great on how to leave truck and drop off key

ann F. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

Mayra J. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

Javier G. 
Rating:
5.0

I made my reservation in Sioux Falls but had to pick it up at Pipestone. It was good service at Pipestone but didn't expect to have to drive that far.

Teresa W. 
Rating:
5.0

Customer did not leave a comment.

Mikel W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

thank you

DEL H. 
Rating:
5.0

The guys at S&S really went above and beyond to give me great customer service. Thank you so much! -Tom Reynolds

Devon S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

TAMMY G. 
Rating:
5.0

Excellent service , friendly staff

Jonathan W. 
Rating:
5.0

They did have an area that was a bit swampy that could be improved but overall it was a huge lot and we'll maintained. Very helpful too!

JACK J. 
Rating:
5.0

Originally reserved a 5x8, 10 days ahead of pickup from Marshall Minnesota, got phone call the day before pickup that the 5x8 wasn't available in Marshall sent me to Pipestone. When we went to pick up the trailer they only had a 4x8. Pretty frustrating that your reservation system doesn't work.

David L AND Pa N. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Very good experience

Deann S. 
Rating:
5.0

Customer did not leave a comment.

Melisa F. 
Rating:
5.0

S and S provided me with a trailer in great working condition. The staff were friendly and flexible.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
4.0

Customer did not leave a comment.

RICK R. 
Rating:
4.0

Customer did not leave a comment.

Hung U. 
Rating:
5.0

Customer did not leave a comment.

Melisa F. 
Rating:
5.0

Office staff was very friendly and efficient. Truck was ready when we arrived. Would definitely use them again

DORA R. 
Rating:
5.0

Customer did not leave a comment.

Russ E. 
Rating:
5.0

Customer did not leave a comment.

SAM L. 
Rating:
5.0

The office manager, at the pickup location, Elizabeth was very helpful and friendly. Based on my interaction with her, I would definitely book uhaul thru this location. We, originally, booked through uhaul in Marshall MN and it was the worst service ever. The Pipestone location made up for it!!

Cindi W. 
Rating:
5.0

Clean professional personal.Able to do it over the web site.

DENNY M. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
3.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Thankfully they were able to try and fix the problems the Charlotte,NC messed up. Appreciative to the staff here

Aubrie F. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Not their fault but I didn't need the trailer when I picked it up. This is a small community and only one distributor so I was forced to pick it up before noon on Saturday when I really wanted it late on Sunday.

Teresa A S. 
Rating:
5.0

Customer did not leave a comment.

DANA E. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

Customer did not leave a comment.

Tinahan T. 
Rating:
4.0

Customer did not leave a comment.

Teresa R. 
Rating:
5.0

Great experience

bernard H. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

Liz was so nice and so very helpful. She even hooked up my trailer for me. I have done business with these people before and will continue to do so. Great place with great people!

CINDY M. 
Rating:
4.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Hongbing Z. 
Rating:
1.0

Nothing wrong with pickup place S&S great job got me in and out great service, but online experience was garbage with Uhaul. Reserved 26' truck for Marshall MN not Pipestone MN they didn't tell me anything I had to called 2 days before my move to find out they don't have a 26' in Marshall but I have to drive an hour and a half to get a 20' truck in Pipestone was not happy and inconvience for me which cost me more money than expected! Regardless they waived me a few miles ect but that's just to get you to pay for it they know it's gonna cost you more in the long run due to Uhaul's shady business. The rental places have been always good it's just Uhaul's way of doing business makes them look bad. Next time I'll go elsewhere and not F-haul! I'm giving poor rating for UHAUL not S&S Truck repair!

Kai M. 
Rating:
5.0

The cable came off the door, struggling to open and shut the door. Did not pull and back up easily.

steve H. 
Rating:
3.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
4.0

only concern, the tuck was in dire need of new wiper blades. I didn't need to use them, and would have bought new ones if I had to. it would have been metal to windshield.

Leon C. 
Rating:
5.0

Nothing, they did an excellent job on everything.

Allan H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
4.0

Customer did not leave a comment.

Dana W. 
Rating:
5.0

Customer did not leave a comment.

Marlene T. 
Rating:
3.0

Customer did not leave a comment.

laura S. 
Rating:
5.0

Customer did not leave a comment.

Tish K. 
Rating:
5.0

Customer did not leave a comment.

Becky S. 
Rating:
5.0

Customer did not leave a comment.

Decarlo E. 
Rating:
5.0

None...They hooked me up and made sure everything was safe.

Kimberly B. 
Rating:
5.0

Very friendly and accommodating! Very helpful; they backed it in for me!!

Kris W. 
Rating:
3.0

Customer did not leave a comment.

Travis S. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Vern S. 
Rating:
4.0

Customer did not leave a comment.

Alain D. 
Rating:
5.0

Customer did not leave a comment.

Fred K. 
Rating:
3.0

Inform them that there is a "Wrong Destination Charge"($73) if you decide to go to a different location to return the trailer. We were lead to believe that either location would be okay.

james F. 
Rating:
5.0

Customer did not leave a comment.

Rhonda Y. 
Rating:
1.0

We were jerked around so damn bad by this company. We reserved our U-Haul through the company in Canby, MN which was only half a mile from our home, but we were told they did not have one so we had to go to Marshall, MN which was a 30 mile drive. When we got to Marshall I was called and informed the UHaul was not back yet but would be within the hour. So we went to eat breakfast, after at least an hour if not more, we went to the UHaul place because we had not heard back from them, only to find out the UHaul was not going to be returned that day and we had to drive an additional 45 miles to Pipestone, MN to pick up our UHaul. All said and done, we had to travel over 145 miles in order to get our UHaul when we were supposed to pick it up a half a mile away from our home. This put our moving crew behind, costing us a lot of money as well as putting us behind in moving!

Danelle O. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Rod O. 
Rating:
5.0

The assistant was very nice over all good manners and clearly directions I defenetely enjoy doing business in that location. Nice gentlemen. Thanks for the good services.

Frances C. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

The S & S employee was very helpful in every regard, excellent customer service. I would recommend this location to anyone needing the services U-Haul provides.

JESSIE M. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
4.0

I had reserved a 5 x 8 cargo trailer. When I showed up on Monday, the 5 x 8 had been rented to another party, without S&S's knowledge, so I was told. Being offered an upgrade 6 x 12 trailer was not appealing due to increased weight & wind resistance. After carefully measuring the door on a 4 x 8 trailer it was determined my wardrobe cabinet would fit through the door. This worked out very well and I was satisfied. If a piece of equipment is reserved, it should be just that, RESERVED.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
3.0

Not to excited about paying an additional $32.40 for mileage that you should have been better able to calculate.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
4.0

Customer did not leave a comment.

Derek M. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
3.0

Customer did not leave a comment.

christopher L. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
2.0

For a moving company U-Haul does not seem to understand the stress of a move. I made a reservation 2 weeks prior to my move date. 24 hours prior to my pick up I was notified that there was no truck available and nothing would be until 2 days after my scheduled pick up. I was then informed by customer services that others who had scheduled further out from their move were a priority over me. I was not as fortunate as others to know months in advance when I would be moving. While I can appreciate a first come first serve basis, why was I able to make a reservation when there was clearly no trucks available? Why was I not notified sooner then 24 hours in advance? Since I had given 2 weeks notice of a need for a truck then why could one not be brought to the location I was to pick it up at? Instead of doing the honorable thing and not allowing me to make a reservation or at least notifying me the next day after I made a reservation that at this time there would not be a truck available, they waited until the last minute to tell me. I therefore had no options available to me except to use whatever scraped together plan I could from U-haul. The only options they left me with was picking up a truck totaling 4 hours from where I had originally planned. This left unnecessary added stress, time, and problems to my move. The compensation they gave for their last minute notice in my opinion was not enough to make up for the results their actions left me with. In my future moves I will look elsewhere in my moving needs and will advise my family and friends to do the same so that they are not left scrambling last minute before there move. Had this not occurred I would have had no problem with this service, but I now find them untrustworthy and dishonest to use in the future.

Taylor M. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

I used to work for a rental center in college that had Uhaul, I know how frustrating it is to try and get some a truck and work with traffic. The boys at S&S took the time to look at a truck that was supposedly torn apart (per traffic) and make sure it was safe to get me on the road. Not a huge fan of Uhaul, especially after she lied about the truck being torn apart and tried to send me to a location two hours, but S&S is top notch and I will for sure go back and recommend.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Virginia V. 
Rating:
5.0

Customer did not leave a comment.

NATHAN T. 
No reviews have been submitted for this location.

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