The AC didn't work in the truck each time you started it for over 20 minutes The check-in procedures were terrible, and it took me over 40 minutes to pick up the truck. Time started with the rental, and when I started the process, it took an hour away from my rental. I requested a counter check-in in and the office was closed with no one there for two days. I went back multiple times and had to go find the truck in the back of the property.
GARY L
Customer Reviews for Sandys Place Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner was very friendly and helpful. Was efficient with getting me set up quickly as well.
Ryan WPainless experience!
Privacy Rnull
CHRISTY WTire pressure low TPM light..But, it wasn't extreme . Could be a few pounds low. The lady was great and friendly.
DONNIE Hnull
Dena SSandy does a great job, and really works at a fast pace, to get you in and out. But the reason I would not recommend her to anyone is that I did not feel safe in that area and the lot is terrible , it would damage your suspension. But I loved her service.
Regina Wnull
JAMES GSandy is a great human being.
Nick Mnull
Ronald DSandy is very nice and thorough, she knows her job extremely well. But the lot is in very bad condition, and is need of repairs. It wasn't her fault the trailer that we rented had issues, so was very helpful in trying to make us happy. She succeeded in doing so because of her personality. We will go back again..
Regina Wnull
Melissa Rnull
Trish STrailer had rocks and dirt inside. Had to hook up myself, and unhook myself
Lloydd Jnull
AZAT Snull
Sarah HMaria is excellent!!
ALVIN TMaria is excellent!!
ALVIN TThis location was a complete disaster. The building was dilapidated and looked very sketchy. Looked like a shanty that was about to collapse. There was no one on-site the day of dropoff so I put the keys in the after hours dropbox. And when I called the number upon dropoff (5x) no one answered, nor did it go to VM. I wondered the entire next day if it was going to be processed properly and logged in prior to the expected return time. Thankfully it was but I was not confident in leaving the vehicle and keys there....
CHRISTOPHER MNo one was there to work the building, it was closed at noon. I had to go into the gas station next door to figure out where to put the truck and return the keys. Very bad experience over all
Sian RNothing. Staff was very friendly and helpful!
Matthew GAwesome lady there she was so nice and welcoming.
DAVID LWe dropped off after hours. It was dark and sketchy looking compared to other locations.
Sandra STrailer had rocks and dirt inside. Had to hook up myself, and unhook myself
Lloydd JSandy is very nice and thorough, she knows her job extremely well. But the lot is in very bad condition, and is need of repairs. It wasn’t her fault the trailer that we rented had issues, so was very helpful in trying to make us happy. She succeeded in doing so because of her personality. We will go back again..
Donald WSandy is a great human being.
Nicholas MSandy does a great job, and really works at a fast pace, to get you in and out. But the reason I would not recommend her to anyone is that I did not feel safe in that area and the lot is terrible , it would damage your suspension. But I loved her service.
Regina WIt was hard for me to locate at first. Staff was so friendly - a very pleasant experience.
Sharon Oshe was very helpful.
Geoffrey HTire pressure low TPM light.. But, it wasn’t extreme . Could be a few pounds low. The lady was great and friendly.
DONNIE HThe truck leaked water all in the cab all over us during the rain storm, and leaked and soaked my couch in the back.
Loryn GPainless experience!
Jill BEverything went well and was very timely. No complaints!
JOSHUA FThe process was very easy. Excellent customer service
DAVID JWorker directed us as to where to park the van and then took the keys. Hours later I got a bill for more miles than I had actually driven.
JAMES CVehicle ready for pickup at scheduled time. Process was very easy. Everyone very helpful.
MARION HVery hard to find. Need signage to bettet identify the drop off location. Very small area. However the lady running the shop was very nice.
DARWIN AI rented the truck and made a stop at my bank.. On the way back to the truck I noticed something on the roof of the cab and it was a framing hammer! Luckily I stopped at the bank, if not I could have damaged someones vehicle on the highway. How did a hammer get on top of the damn truck!? Will post pics on online review for reference.
Rolando SA larger selection of hitch adapters
SAUL AVery convenient and the gentleman onsite was very helpful.
SHARONICA BIt was hard to pickup
Mustafa HSandy is a pleasure to rent from. She is very polite and professional.
Jonathan SIt was my first time selecting the mobile pick-up. It mentioned that a mobile phone with a location service is needed, but it wasn't clear that I needed to install the U-Haul app.
Nikhil PService was great. Parking is a little limited.
MATTHEW JSketchy place, bad road/parking lot.
Shawn NEverything was great
DONNY WThey give higher prices then other U haul places and their location has two different location which is confusing. I will never rent from Sandys place storage
SHANE HStaff was great ,will use them again
Tim SIncredibly poor service from UHual's phone service. App was not working, preventing me from being able to use it to pick up my UHual at 6am as I needed and my day was planned. It was UHual's App not functioning, but I was told I would just have to pay an extra day's charge and pick the truck up the night before. IT WAS UHUAL'S PROBLEM, AND YOU WANTED TO FORCE ME TO PAY AN EXTRA DAY BECAUSE OF UHUAL'S ERRORS!!!!! I received incredibly great service from Marie at the Austin Ave, Georgetown, TX location. She needs to run the customer service for the entire UHual! She knows how to proved excellent service to her customers. I cannot say enough disgust about the call-in UHual customer (lack of) service policies. I cannot say enough good about the local UHual customer service I received from Marie.
cean eFix the uhaul app, it made the experience particularly awful all on its own.
Kevin HMake Sure That The 3rd Merchant Overall Uhaul Policy Is Meeting The Standards For Written Policy By To Uhaul. And Stop Allowing Me The Customer/Consumers Fall Into Endangered Contract Signing Just Because The Contract TIs Invalid Per Stated That No Employee Nor Personnel WAS Present To Release The Rental Nor Return Of The Rental Equipment And These Terms Were Faulty Under All Circumstances And UHAUL Shall Accept More Responsibility Of Its Very Own Rental Policies And NOT The Consumer Just Because The Location Is Closed And There Is No Person To Person Measures To Meet The QUALITY and Policy Standards Of Uhaul Inc. That I Must State Is Poor Customer Service And Unsafe Practices And IN The Me The Customer Suffers From The Falls In Signing Unexplained Contracts. When IN The Beginning It A Risk Of Poor Business Practices. And Because Of This Unsatisfactory With The Uhaul Rental I AM At This Time REQUESTING A FULL REFUND FOR My Experience OfVery Poor Customer Service. On Behalf Of The Needs Of This Process WAS Non- Satisfaction Because Lack Of Professional Customer Support And Illegal Service Practices That I Had To Endure On Behalf Of UHAUL UNSAFE PRACTICE WITH RENTAL SERVICES AND SUPPORT TECHNIQUES AND THE NEEDS THAT WERE NOT MET FOR THE TYPE OF RENTAL THAT I HAD RESERVED AND THE QUALITY OF THE RENTAL WAS INSUFFICIENT AND DID NOT MEET THE EXPECTATIONS OF THE NEEDS OF THE RENTAL AGREEMENT IN WHICH I RESERVED UNÐER THE REQUEST TO RENT A UHAUL VAN AND NOT A MOBING TRUCK WHICH WAS VERY INCONVENIENT TO MEET MY RESERVATION WHICH I HAD RESERVED AND REQUEST. VERY DISSATISFIED AT THIS STANCE. BEST REGARDS MABEL J SHINE/CONSUMER
mabel sOriginal attempt to reserve the trailer size was confusing in that it was indicated that Sandy's Place did not have the trailer and that I could pick it up at another location which was out of my way. When I checked this other location, they knew nothing about my reservation. Finally after a face to face with Sandy, I was able to pick up the trailer at the time specified. The confusion was not Sandy's fault!
Andy CLocation did not have all the equipment we ordered. I am not sure if this was the fault of Sandys Place or the UHaul company. I feel that it was more the fault of the UHaul reservation system that caused the problem.
Randy RAlways a pleasure to deal with this location
William HAmazing service, customer focused, professional and affordable. Highly recommend.
Elio CI was really disappointed with this location. I picked up the truck on Saturday Morning. Immediately upon starting the truck the check engine light was on. I asked the lady if I could have another truck and she said that the gas cap was loose when it came in and that the light would go off, and if it didn't I should bring back the truck. seriously...? I had loaders at the house, and a schedule to keep. Can't tell you how fun it was for a single 60+ year old woman driving 2 dogs over 600 miles wondering when the light would go off. Hint: it didn't.
Annette MOwner was very helpful and accommodating! She knows what she is doing!!
Kimberly NSandy is a phenomenal person to deal with. Thorough and punctual, the business was pleasant and I'll definitely go to that location every time.
Carlos RI dropped the trailer before 2pm and the lady checked it in at 8pm. There are cameras everywhere they can check. Also, I tried to check-in online but the app couldn't find my location.
Eric HLady that helped us was great!
Christina RA hot cup of coffee when I walk in would be nice. Lol. Everything was great!
Jerry MThey did not have the utility dolly I requested. They did offer a regular dolly at no cost, but it is not the same. There was no communication about this until I went to pick up the truck.
Brian ASandy is a very nice person and everything went just smooth and without any problems!!..She is helpful and kind , plus fast and professional!!! I love renting out at her Store and at the Corner of Uhaul you can get your gas filled up right there!!..Very convenient...🫠👍😊🩷
BARBARA Ethe Uhual said it was open, but nobody was there, and the building was locked. the drop box was attached to a shed next to storage units. i have to park the truck in an alley and leave the keys. still have no idea why there wasn't anyone there.
Brayden MI booked a one-way rental, the lady who handled the paperwork was very nice, helpful and knowledgeable. She looked up the U-Haul drop off sites at the end of my trip for me. She took me outside to show me with truck it was on a very cold and windy day. I highly recommend Sandy’s.
david kSandy the Owner was very Helpful and worked with me on Drop Off
Clarence G