I had intended to sign up for a u-Haul rental where we would engage with a person who could assist. . We were surprised when we went to the shop we were renting from that it was not open and we were expected to download an app to get instructions, get the key, and upload information into the app. We lost at least 30 minutes of our 3 hour rental time, just trying to figure out what we were supposed to do, and then another 15 minutes trying to check in through the app. Finally the shop owner arrived and was able to help get the key from a lock box. Perhaps for someone familiar with the process it would be easier, but it should be clear when you reserve a truck that this is what you are in for.
James K
Customer Reviews for Sanju Collection
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think the UX with the website to check in needs work. I initially tried checking in on my computer but it didn’t work so I had to re-do it right as I was picking up my rental. My biggest gripe was the camera feature. It wouldn’t let me upload previous pics I took and had to retake the pics again. Scanning my drivers license was also a bit buggy - I ended up just taking a pic of my license instead.
Rachelle ASanjau was very helpful when I arrived. He explained the process and provided clear instructions on what I needed to do. It was easy access to the truck and the truck was very clean and all equipment functioning as expected.
RICHARD LVery professional experience and kind service. I was very impressed with this location 👏
NINA PThe right front tire needed air.
RICHARDERNEST GFast and prompt customer service! The truck was ready at the reservation time and the check in process was very easy to follow. Would recommend and will use this location again!
ANDREW Sit is a great location for Uhaul.
EMORY Cthey weren't open when i got there, but i understand things happen. he at least quickly got me into it once he arrived and was friendly. no issues honestly
JOSHUA JWasn’t allowed to rent for more than 4 days. Very inconvenient.
MARY ROwner was amazing, easy rental experience. Will definitely use again and recommend.
nadine KGreat customer service , great location at centreville
MUKUNDA P