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DAVID T
Customer Reviews for Santa Cruz Short Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect service quick pick up and quick return. Used a cargo van: excellent vehicle easy to handle. Drove like a car except for the shocks.
JEOFFRY GThe representative was very friendly, professional with excellent service. I can highly recommend this Location, Great prices as well. He makes things effortless to book a moving truck.
JUSTIN FThis is the best U-Haul store I have rented from. They are my go-to shop for my trailer rental needs. The owner is very friendly and always extremely helpful. Their inventory is very large, I have always been able to find what I need for the time needed. As always with U-Haul, the price is right too.
LORI MEasy pick up and drop off. The rates are reasonable and the guy is super nice and helpful. I always use this location. Thank you.
SANDRA RU-Haul worker was unfriendly. I had to ask for a receipt upon returning the equipment to make sure I got it. I felt like I was imposing to ask for a receipt.
STELLA RNo everything was great
LEO CThe best service always friendly always helpful highly recommend
THERESA Talex was friendly and provided great customer service
BRYAN GAmazing service and communication. Love this location!
SARAH KThe customer service here was amazing. The U-Haul rep at this location kept an eye on the pricing the morning before our pickup and noticed that, for some reason, the reservation price had increased by $40 when we arrived. He did his best to get us back to the original price and was able to help in several ways, including recommending next steps for working with U-Haul customer support. Overall, he was fantastic, and I would definitely recommend this location to anyone looking to move out of Santa Cruz!!!
EVRIPIDES NEverything is more than good!
JORGE HAmazing customer service, fast, efficient, and friendly. Was out of the door and driving a nice and new van in minutes. Definitely recommend
OMAR AVery helpful with the drop off. Made it easy.
JOHN EAbove and beyond on service a Hy-Vee recommend
THERESA TThe agent was helpful and conscientious
Neil MThe owner and his staff have always given me great service.
SCOTT GThe parking lot was crowded and it was hard to know where to go and park. When I finally found the entrance, the person who took the keys seemed lackadaisical and I was unclear if I was giving them to the right person.
ERNST SThe staff at Uhaul Short Stop are polite, helpful and get you in and out quickly. Highly recommend this team!
OXO SHelpful and efficient when dropping off.
MARK SMgr is the best-owner too.
BRIAN CThis owner is always very nice and it’s extremely fast to get a truck.
JUSTIN RCustomer service was outstanding. Staff was very helpful.
William LAs always the guy running this location goes above and beyond with his customer service and assistance . Been there many times in last few years always a good experience.
BRIAN HGreat service!
HENNY JEverything ok
Layne GI didn’t make reservations but was able to rent on the spot. Quick and easy with no problem.
SHANNON JMy favorite UHaul location of all time! Always a great experience here consistently
SCOTT ROwner and Staff gave the most professional service. I highly recommend this U-haul location over all others here in Santa Cruz County.
MARTIN HEfficient personable mgr.
BRIAN CMy favorite U-Haul dealership in Santa Cruz County!
MICHAEL CVery responsive team at Santa Cruz Short Stop / U-Haul. In the past, renting a U-Haul often came with unexpected surprises, but the team at Short Stop explained everything clearly and upfront, which made the whole process stress free.
Amir DGreat customer service!
PAUL PThese guys are the best!
ROGER GVery nice gentleman help us out 😊 5*****
SHEHZAD BI give the Above Average rating only because the guy working the counter was gracious and very helpful. Really a pleasure. The truck was what I expected from U-Haul -- kinda falling apart. Engine had the sounds of a piece of equipment begging to be put out of its misery.
Patrick DI come here often, I use uhaul for staging and this location is the best I have ever used, the owner is friendly and helpful, he makes the process painless :)
NICHOLAS HThe owner was exceptionally helpful, accommodating, and friendly. I've been there many times.
DAVID SThe gentleman who helped me was kind, and helpful. He exceeded my expectations. He offered supplies to help with moving. Was such a great experience.
KARREN FThe proprietor was so helpful! I usually do phone check in but not today, and I am glad I didn’t. The owner (I think) was so kind.
ERICA BFriendly, helpful staff for efficient return. Somewhat difficult initially to see the location, but Google maps directions were spot on.
Treve JBest U-Haul location in town
YASER ACustomer service was great
Jeannie BMore money was deducted from my debit card than I used. Two days later I am still waiting for the credit on my debit card. How long does this take?
MATTHEW PNadir was pleasant to work with, and the drop off process couldn't have been simpler.
JUSTIN MThis location is ALWAYS nice and easy to use. However the after hours return process in the website is extremely difficult. I spent 20+ minutes fighting with it before I gave up and just called.
WILLIAM WWorked
JEANNE PNadir, the manager on site was extremely friendly and accommodating to your concerns as a customer would definitely come back again!
EMANUEL SThe owner was very helpful and gave excellent customer service. The cargo van was incredibly clean. I highly recommend this location.
MASON DVery communicative and easy to work with. Thank you
ELIZABETH GThomas is super friendly and thorough and graded his job
ALICE CAn excellent experience and I highly recommend this particular location.
MARTIN ZFor the 2nd time in four years, we received excellent service - friendly, prompt, responsive, generous!
CHRISTOPHER TStuff at the rental facility are very friendly and helpful
MONA HThe guy behind the counter was great.
CURTIS CI did not double check the work of the employee who hitched the trailer to my vehicle at the uhaul location. The trailer disconnected on the highway as a result of him not having tightened the hitch latch. Fortunately, the safety chains prevented an accident.
LUCA YPersonable, efficient, considerate, and professional owner. I am a loyal repeat customer.
BRIAN CI love this location. The two guys that run it are very friendly and accommodating. They work very hard and are super on it.
LINDSEY CQuick, fast, professional and polite. Flexible ad made sure I had everything I needed. 10/10 recommend
HAVEN S