This location was not bad, but U-haul as a whole was horrible. I reserved a 26ft one-way truck 3 months in advance, 30-days prior to my move date, I modified the pick-up date, which apparently put me back to the end of the line. 1 day before my pick up date, I get a call they do not have my truck, but can offer me a 10 ft one-way truck. How that size compares to a 26ft truck us beyond me. The other offer was to drive 3 hours to the town I was moving to, to pick up a truck. And yes I'd be paying for the extra gas. The last resort option was to do a 2-day in-town rental with a 20ft truck. So now I have a smaller truck and have to drive it back to the town where moves from. Oh and don't forget the gas and paying per mile! Since we got the smaller truck, we had to rent another truck (not from u-haul) to get all of our stuff in one trip. U-haul needs to tell you more than the day before that your truck is not available. Get your shit together and get those one-way trucks back to the towns that need them. Thanks for costing me an extra $600! Side note - the employees at this location were great, but corporate sucks! I will never use u-haul again, nor recommend for one-way moving.
Moving Truck Rental in Santa Cruz, CA at Santa Cruz Short Stop
Moving to or from Santa Cruz, CA 95062? Get FREE truck rental rate quotes at Santa Cruz Short Stop.
Get FREE moving truck, pickup truck and cargo van rental quotes at Santa Cruz Short Stop
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Santa Cruz, CA.
Cargo vans and pickup truck rentals in Santa Cruz, CA
U-Haul cargo van rentals and pickup trucks in Santa Cruz, CA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Santa Cruz, CA 95062. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Very helpful staff at this location, just excellent service start to finish.
The vehicles were very clean and the staff was very polite.
The staff is the best! Great customer service!! Thank-you!!!
The young who checked me into my uhaul was helpful, courteous and kind. Good am customer service. Thank you.
No suggestions for improvement. Staff went above and beyond in helping me troubleshoot problems with the electrical connection, and was extremely courteous.
Good place to rent.
Efficient, personable, and with the online reservation and online check-in (or whatever it's called), I can get in and out in minutes. But I usually don't because I get chatting with the manager while I'm my tie-downs and stuff. This is in sharp contrast to my first, recent U-Haul experience at another U-Haul vendor in the nearby Santa Cruz Mountains, where I spent over two hours jumping through hoops because they couldn't get my credit card to work, and I eventually left without a rental and lost the second half of a day designated to moving many items. I was just about to put U-Haul on my permanent sh*t list and write them off forevermore, but I was won back because of Short Stop. Now I've rented several times in just the last month and I'm stoked.
Keep up the good work ðŸ‘
Employees were awesome !!! Technology very efficient Location was a bit hard to get to thanks!!!
The service was great. Thank you!
The person that helped me was awesome. He was very knowledgeable and got me hooked up and on my way very quickly. Also, the lady from customer service that helped me was really great. I had a trailer reserved at a different location 3 weeks prior then was Told the night before that it was not available. This was a huge problem for me since I rent U-Haul trailers for work. I was very pissed off and she was able to calm me down and help. She explained to me what the problem was as well. On a side note. You at U-Haul need to figure out quickly how to insure that when a reservation is made that you can honor it. This was the third time in a row that there was a problem. Luckily I have been able to get from different locations what I needed. You can't send equipment out on a one way and â€œhopeâ€ that a trailer comes back To fulfill your commitments.
Nader is the best! So helpful and friendly! He deserves a big bonus!!
A quality and professional dealership. In particular the customer service was outstanding. I've utilized other local u-haul providers and have been very satisfied, but here at short-stop, the service was a step above.
The person simply said we we good to go and then we were charged for gas after we left, We put gas in the truck before we returned it. It's a scam!
The Truck was Clean, in good shape and was easy to drive. The Process of picking up and dropping off the truck was fast and effecient. People were friendly and nice. Great Service. This is the Only place I go when I need to Rent a U-Haul Truck.
when i arrived to pick up the truck and the car hauler I was informed that the closest car hauler was located in Santa Cruz. SO if i wanted it i had to go get it. Added 2 hours of unplanned time to my day- screwed up my entire schedule for moving my son from San Jose to boulder. The folks at the store really did not give a crap nor did the folks at the national number. I was told that a reservation means that the equipment will be available in "the vicinity".
The uhaul online no contact pickup was completely useless. There was a serious wait time while "processing" my order and the chat feature was moot. I tried to chat, got NOTHING. Had to go inside. At least the uhaul workers inside were helpful and fast. Not online situation was terrible tho. In times of pandemics it'd be real nice to have that no contact pickup option a reality.
The Van I rented was really dirty. It is clear it has not been cleaned in quite a while. Dust everywhere, hair in the fabric of the seats. I feel, especially during the covid19 pandemic, that is is unexcusable. Other than that everything was fine.
Two of the cutest, friendliest boys working there.
The air conditioner worked but only blew warm air. It was really uncomfortable because I was driving through 100 degree heat. The truck was very nice but I needed air conditioning. When I dropped off the truck the man took the keys but wasn't interested in hearing about the air.
It would be great if the seats were more comfortable.
I had reserved a 15-foot truck weeks ago. The afternoon before I'm supposed to pick it up, U-Haul tells me there are none available. So I had to make do with a 10-foot truck. The truck I rented DID NOT have cruise control, despite U-Haul's claims that their whole fleet has cruise. The truck had no power; I had to shift down into 2nd or 3rd gear even to climb very gentle hills. The ride was very uncomfortable: the steering wheel could not be adjusted, neither could the seat except for minimal forward/back adjustment. No leg room for a normal-sized adult. Overall a very unpleasant experience.
I reserved the trailer and it was ready as promised. The manager hooked it up to my rig for me and we tested the lights together. Trailer worked great, the manager was responsive and helpful, and the rental price was reasonable. A good experience all the way around.
The engine cover in the cab got hot. Burned my leg as it was resting on it. Would love cruise control for long trips.