What are the difference between two different shops. This guy was friendly, laughing and joking. Couldn’t ask for a better experience. Was actually surprised on how nice he was after the guy we dealt with in Scottsdale.
Gregory H
Customer Reviews for Santa Cruz Short Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great site manager, van clean and in good repair, timing good, saved a ton by renting U-Haul instead of hiring a person - which I was able to do. Thanks!
ROBIN MExcellent, friendly professional assistant.
KEVIN WAlex was very helpful.
MARK PThe staff were *extremely* helpful. Everything went like clockwork. Thank you.
CARLISLE LMore information about needing space to take photos on all sides
David TNader Naderi runs a fantastic operation and is a joy to work with. We've been doing annual business with Nader and his location for several years and wouldn't even consider going elsewhere.
ROGER SStaff at this location are always very friendly and helpful. I’ve rented from this location multiple times now and I’m happy every time. I have recommended them to friends before and will continue to do so.
Lauren TGreat service. Nice family.
GREGORY GI like the new "X" stickers in damage locations. The previous renter of this truck really did multiple points of cosmetic damage.
JOSEPH RFriendly and helpful staff, very kind vibe
KAREN OReturn process was super smooth and employee was very kind. The intersection at this location makes getting in and out difficult.
WILLIAM WMy original pick up was on Main St. in Soquel. The owner gave away my vehicle after driving over 200 miles to pick it up. The 800 # for the Uhaul was able to save the day and get me another vehicle in the area. It does not make up for the lack of accountability of the first shop. Also, I was charged $41 dollars for "extra" milage. I did not take the vehicle out for a spin. The only alternate route was for road construction. Not sure how you calculated my return.
CLARK SAlex at the check out return was very friendly and expedient. We would rent again from Santa Cruz Short Stop.
GARY MAmazing service! Great people!
ARUNDEL BNo improvement needed! Nader and his team are fantastic! BEST uhaul experience of my many, many moves over the years! Thank you Nader!
JEFF BVery friendly staff! Very helpful!
NICHOLAS WSuper customer service.
KAIYA GEverything was great for me. Plenty of uhauls to choose from. The owner is super accommodating even when we had to extend our rental.
BLANCA CSeamless drop off
Manu SWindshield cracked, numerous dings, vehicle very dirty. We cleaned it before returning much better than we picked it up as. I liked the guy I dropped vehicle off with. Friendly proprietor counts more than dirty vehicle.
CLIFFORD CA very positive experience. Alex got me into the truck quickly , making sure it was ready for me and communicating the terms of the rental clearly. The truck handled well and was perfect for my needs. Finally, the return went well with Alex doing the once over of the truck, reviewing my charges and getting me on my way.
JEFFREY BExcellent customer service!
AARON ANothing it was perfect!!
HELDER ANot send out a one way rental truck with very little brakes left, a transmission that was going out and overheating..that’s what you can do better
KARI MThe one way return address was not accurate to the physical address. U-HAUL FIX THIS!!
ANDREW BI always choose this location in Santa Cruz. Nice staff.
PAUL AThe pick up and return were so easy! The location is great and the truck was in wonderful shape! The owner was extremely helpful!
JUIANA CWould only go here for Uhaul service in Santa Cruz - Thank you! Nice people, helped us unhitch and quick drop off.
ELIZABETH DI received my U-Haul. Yes it was clean very difficult to get in and out of the location. The tiedowns on the side where these little tiny boards set some were missing so was unable to tie down most of my items. Disappointing once I got home and, did not have a chance to swap it out somewhere in Santa Cruz county because I already had movers there to help load.
DAWN IHard to find from street. Location is behind building and easily missed. Person was very helpful.
CHRISTOPHER CThe man that helped me was top notch Very knowledgeable
NICOLA SThe location was a little hard to find, as it is behind a row of small businesses fronting the street. Fortunately they had one U-Haul truck parked out in the lot near the street, so I knew I was in the right place (even though my mail app said I was). Following the drive through the parking lot I found the business in back. The attendant was wonderful and the checking-in took only a few minutes.
Declan AService was excellent. Friendly, helpful , etc.
RICHARD RAlex, the owner was cordial, helpful and ready when I arrived to provide service. I will highly recommend business to him! Regards
Sean LTom was awesome thanks man!
NIKOLE LI mean.... stop people from moving on a Saturday?? Other than that... nothing. And even with that comment... i waited behind one group each time I went into the office. That's really not bad on a Saturday (8/17). I dealt with an older guy in the morning (10am) and a younger guy (3pm) in the afternoon. I wish I had gotten names. Both were friendly, matter of fact, and good representatives for U-Haul. You could also see that they worked well together... which as a supervisor myself... was noticeable. We were able to pick up some purchased items for our new home. AND take some stuff to the dump. To be honest... to get any "smaller" rig on a Friday afternoon was a treat! U-Haul was awesome. Your staff was awesome. THANK YOU!
Sean KFast and easy transaction. The price is reasonable, and customer service was great. I was stuck in traffic and had to push my reservation out and was able to do it without any issues. Would recommend to anyone.
ERIC RStaff was helpful, knowledgeable with great work ethic!
Michael HThis is our favorite Uhaul. Everyone is so friendly and helpful. Not that the others aren't but this seems a bit more friendly.
Karen WThe staff is very kind and always ready to get me anything else I may need. I like coming here for all my van and truck rentals.
OSCAR PNothing. The truck was clean and the service was excellent. Smooth experience from beginning to end.
CAROLE MThe franchise owner and his helper are friendly get um im get im out people.
WILLIAM CVery friendly and helpful.
Sundari DAlways great here
Eric GGreat customer service.
Jessica YThe layout and location is not great. Hard to find, very little room . The guy working did a great job though
Eric JI have rented and returned here a couple of times. There has never been a wait. The owner is very attentive and friendly. His daughter in the office is great.
Rich ZVery professional, friendly and speedy service. I highly recommend Short Stop
THERESA TProcess was fast and easy
ALAN DIt's absolutely the best Uhaul place out there. Super helpful, super nice, just the best.
TOMA W