Customer Reviews for Santa Cruz Short Stop
(U-Haul Neighborhood Dealer)

1,070 reviews

2871 A Soquel Av   Santa Cruz, CA 95062

(831) 477-1288

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(831) 477-1288

2871 A Soquel Av
Santa Cruz, CA 95062

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Aleah K. 
Rating:
5.0

Very personable and welcoming.

Tracy D. 
Rating:
3.0

Customer did not leave a comment.

Grady R. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Beth K. 
Rating:
5.0

All good. The representative who works there is fast and efficient.

Kurtis M. 
Rating:
5.0

Customer did not leave a comment.

Ruth K. 
Rating:
4.0

Service and trucks were great, just note that the data/internet connectivity is not strong in the back so connect with the app before you arrive. I picked up and dropped off during business hours and the staff was really helpful, though.

Siobhan B. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Chris N. 
Rating:
5.0

Customer did not leave a comment.

Octavio G. 
Rating:
5.0

Great experience. The guy at the rental place was super professional and friendly.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Simon R. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
1.0

I was told I could not put on my tow dolly by uhaul when I placed my order. A uhaul employee must put on the tow dolly to ensure it was safe. I was also told it was cost me nothing to have the tow dolly put on. The dealer at Santa Cruz Short Stop, 2871 A Soquel Av, Santa Cruz, CA 95062 said I had to pay him. I told him I was told when I place the order that it would cost me nothing. He said he was giving me a good deal because he should charge me $75 ($81.95 with tax). He would only charge me $50 ($54.63 with tax). I have spoken with other haul dealers and they said I should not have been charged and when I rented the trailer it was NOT on the invoice/contract. I want a refund for $54.63 I admire you for posting them for public viewing.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

karen L. 
Rating:
5.0

Customer did not leave a comment.

Nasario M. 
Rating:
5.0

Nothing it was a pleasant experience and the gentleman was very nice .

SHARON C. 
Rating:
4.0

Good customer service,

Rakesh P. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

The guys who work here are very cool and friendly. They make the whole experience pain free and easy. Easiest part of moving!

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Stacy B. 
Rating:
5.0

Nothing to improve. Whole process was fast and easy. Truck was clean, and the fuel tank was full when I picked it up. I would rent from them again.

Dustin M. 
Rating:
1.0

Your online booking experience screwed me. I lost $300 to my movers because the trailor I booked with you wasn't available You're a horrible company. You treat your customers horribly. I'm going to write this up on my blog and share it to my audience of 4 million readers

Sieva K. 
Rating:
5.0

The van was very clean and well maintained. Thanks so much for the fast and friendly service!

Benjamin A. 
Rating:
5.0

Customer did not leave a comment.

Candice L. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Deborah L. 
Rating:
5.0

Nothing overall Nader was wonderful

Julie B. 
Rating:
5.0

This is the best UHAUL provider I've ever had to negotiate with for a rental. I want to thank him for the excellent service that he provides... Thank you Alan Bell

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Misty D. 
Rating:
5.0

Customer did not leave a comment.

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

Roger I. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Eugene H. 
Rating:
5.0

This is the third time I've returned a trailer here. The people at this location are always on top of things. In general, renting a U-Haul today is easier than ever and a really pleasant overall experience.

Leo M. 
Rating:
5.0

The guys at Santa Cruz Short Stop are great! I've rented trailers there a couple times and they are always super nice and helpful. They explain things very well and get you all ready to go 😀

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
4.0

Customer did not leave a comment.

Diana V. 
Rating:
5.0

I was supposed to pick up my truck in Felton on a Saturday morning. Five minutes before picking up the truck I got a call telling me the location was closed due to an emergency. I was informed that I would have to drive to San Jose to pick up my truck and would receive a $50 refund. This inconvenience cost me an extra day off work and a day lost in packing. I opted to pick my truck up in Santa Cruz the following day rather than drive 120 miles round trip in weekend traffic. I honestly don't blame the Felton shop but feel that U-Haul should do more to compensate me. My time is worth more than the $50 dollars they offered me. I also have no complaints with the Soquel U-Haul location. The employee was professional and helpful. I guess costumer service just suck with corporate, and I plan on contact them with my complaint.

Galen S. 
Rating:
5.0

You need anyway to move shit, go here

MARK C. 
Rating:
5.0

Nadar and Thomas are terrific … they always take care of us. Answering the phone or having voice messaging would be nice … other than that everything is great! Thanks!

L Lee H. 
Rating:
5.0

I loved the location and the people working there. My problem was I was instructed that I needed to fill the vehicle after I was done which is obvious. When I got in the vehicle I noticed the gauge did not say full. But I assumed it was of. Well I drove 15 miles total and when I filled it I had to put 5 gallons in. Plus gauge went all the way to the top. Cost me 30 bucks because of prices. I should have pointed it out before leaving and not assuming the gauge was wrong

Chris E. 
Rating:
5.0

This is the best uhaul experience I've had. He has helped me a couple times and has always been extremely nice and helpful. He's made up for all of my other bad uhaul experiences!

Samuel E. 
Rating:
5.0

We forgot to fill the gas and the guy was very nice about it. And, we left something in the front seat and they got it for us the next day. Customer service was excellent.

Claire S. 
Rating:
5.0

The person at the Santa Cruz location was excellent. If I lived in the area I would recommend him to others and use him again. The issue I have is with uhaul itself. I reserved a trailer for my move on 3/28. I was supposed to pick it up at the Belmont CA.. location which was a distances from my location. I received a call that late morning that they didn't have the trailer I reserved. I asked the person where was the next location that I could get a trailer that I reserved. She told me there was one in Tracy CA.which. was too far away. I asked if they had a trailer that was a different size available? She told me that there was one in Santq Cruz which was 1 hour and 20 mins. away. When I got there, it wasn't the right type of trailer I needed. The person at the Santa Cruz location was able to accommodate me.

Ronald L. 
Rating:
5.0

The employees at santa cruz short shortstop are always curteous and helpful.

Nasario M. 
Rating:
5.0

This guy is really competent and full service

Grant W. 
Rating:
5.0

The customer service at this particular location was top notch. It is rare that I find someone so helpful and personable. I will return to this particular location anytime I need U-Haul and will recommend it to all.

Erick H. 
Rating:
5.0

Nader was amazing! He made sure everything was clean and hitched the trailer up for me! I didn't Have to lift a finger! He worked with my schedule and made sure i had Nothing to worry about

dionna W. 
Rating:
5.0

My original reservation was made for “contactless pick up”, paid in full, from “Falcon Group and Double Time” in Soquel. The vehicle I reserved wasn't available. I called the owner/operator and was told to wait for her to arrive and she would assist me. After two hours of waiting I was rudely greeted and then told my reservation was canceled by the owner. I had to pay for a ride to a different location where several vehicles were available and easily made ready for me. My experience at the original location was the worst example of professionalism I have ever had. Santa Cruz short stop made the transition easy and the service was friendly and professional.

Cameron K. 
Rating:
5.0

Wonderful, personable service. Willing to work with the changes that are so frequent with moving. I got a vehicle when I needed it and was able to complete my project due to the assistance of the people working. Very different from some other interactions I have had with U-Haul in the past. Glad I tried again.

Micha W. 
Rating:
5.0

Nothing; location and operator were excellent. Operator was extremely helpful, even during automated check out/in

Nate G. 
Rating:
5.0

Customer did not leave a comment.

Dmitrii S. 
Rating:
3.0

Customer did not leave a comment.

Christian D. 
Rating:
5.0

Customer did not leave a comment.

Bonny S. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

In and out so fast. Thank You

William T. 
Rating:
5.0

The person there was so friendly and helpful and efficient. Really am happy with the experience ☺️

Regan S. 
Rating:
5.0

Customer did not leave a comment.

Bernardo S. 
Rating:
5.0

Customer did not leave a comment.

Forbes E. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
5.0

Customer did not leave a comment.

mario M. 
Rating:
5.0

Thank you for making pickup and drop off easy and quick. Really appreciate your service today!

John D. 
Rating:
4.0

The people were friendly and helpful, the equipment was there and clean.

Chance T. 
Rating:
5.0

The owner(?) was very nice and had me hooked up and out in just a few minutes. When I returned he was there to unhook the trailer and I was off in less than 5 minutes. I appreciate the prompt service.

William T. 
Rating:
5.0

This location was fantastic. Friendly and extremely fast service. Everything was clean. I would recommend in a second.

Justin L. 
Rating:
5.0

The location is a bit hard to find if you don't already know where to look and parking is very limited on site and nearby. The staff is very efficient and skilled at creating parking spaces, but I would still recommend being dropped off if at all possible. Overall it was a great experience.

Patrick K. 
Rating:
3.0

I was still frustrated because I could not "return" my truck because the rental had never officially started for some dumb reason. It was 6:15 so afterhours, I had to pull in where I thought would be best and drop box the keys. It was fine I guess.

Sabrina B. 
Rating:
5.0

Customer did not leave a comment.

Miller S. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
4.0

Alex rules!

Ian L. 
Rating:
5.0

The location is tucked back from the road and I there wasn't a clear sign for drop off. It wasn't until you drove past the auto shop you could see there's a uhaul location.

NATALIE C. 
Rating:
4.0

Customer did not leave a comment.

Javier J. 
Rating:
5.0

Love your trailer products! Excellent working with Alex.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
5.0

Owner operator was very helpful and trustworthy. I'd go there again for sure.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Amir D. 
Rating:
5.0

The pickup and return was great! The gentleman that helped me was very good at keeping things moving for all customers!

James H. 
Rating:
3.0

The location of very difficult to get to if there's any other cars whatsoever.

Shawn M. 
Rating:
5.0

Awesome customer service and fast service.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

Friendly and helpful

Alexei R. 
Rating:
5.0

This guy is the best. I have rented here several times and he always provides excellent service

Gabriel C. 
Rating:
5.0

Very friendly and helpful, thank you!

Paul F. 
Rating:
5.0

Great service, quick, professional and courteous. Makes renting easy.

William M. 
Rating:
5.0

I wish I could remember the gentleman's name who helped my husband and I. However, he had amazing customer service. He also whipped down the truck with Clorox wipes.

Brooke F. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Alex was friendly and easy to work with.

Matthew W. 
Rating:
3.0

Customer did not leave a comment.

Guido A. 
Rating:
3.0

Please ensure adequate parking space for personal vehicles in u haul pickup locations.

Madelyn B. 
Rating:
5.0

Both locations were extremely welcoming.

DONNA H. 
Rating:
4.0

Tire pressure sensor required maintenance.

David S. 
Rating:
5.0

Customer did not leave a comment.

Gabriel C. 
Rating:
5.0

Customer did not leave a comment.

Carol D. 
Rating:
3.0

The online service is extremely slow

Marilia K. 
Rating:
1.0

The staff is not friendly at all

Doris W. 
No reviews have been submitted for this location.

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