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GREGORY B
Customer Reviews for Santa Cruz Short Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, fast & great condition cargo van, clean & new, 100% recommended
Gilberto SNader and his coworker are attentive, knowledgeable, and efficient. The online check-in got stuck so Nader did it with me in person. There are plenty of accessories for sale in the office to help us move cargo.
Valerie BPlease let your Santa Cruz dealership's manager, Mr. Nader, know that I was very pleased with his friendly service and handling. Thank You
Roozbeh MThe employee that helped me was very helpful and respectful. I remember him from 2 years ago and he was helpful back then as well.
Carl GThe person working there is extremely helpful and friendly. He puts a good name and reputation for U-Haul.
David CThe person working at the Uhaul place this Sunday was very kind and gracious - really a nice person to work with, especially when we were very stressed out about our move.
aimee zThe checkout process was swift and friendly. The check-in process was smooth and went off without a hitch. All in all it was an amazing experience.
NICOLE WGreat service! In the future, I'd like to know that the truck does not have a ramp
ARI HI highly recommend Santa Cruz Short Stop. Great service. Fast, polite, helpful, and go above and beyond everytime
THERESA TThe guy working the yard/desk was busting his butt, and couldn’t have been nicer or more helpful. The truck has a faulty ignition switch, and took about 2-5 minutes to start, every time. Overworked, overcrowded, understaffed.
Kevin MReally helpful staff that helped with every step.
Eugene AGreat staff, clean vehicals...
JOSEPH SGuy at the counter was efficient and the truck was ready. He even drove it out to the main exit area so I wouldn't have to carefully pull it out of the very full parking lot.
Stephen KWas not greeted upon arrival, i had to hunt the one person down and asked him if he worked there. Had a bad attitude. I was just doing a return, not hard
Rose KAlex was super awesome and very helpful… they are overflowing with vehicles and had exactly what I needed, when I needed it and with a smile!
Amy WAll the starts! Excellent customer service, phenomenal customer service actually. CLEAN! Almost brand new looking outside but especially inside. The cab was spotless. Backup camera included!!!!
Ryan CSuper easy drop off! Was done in just a few minutes, thanks!
Damien KI've been here twice and I've had great experiences both times. Highly recommended
Erik Hwonderful service, thanks so much
Ted HVery kind and helpful staff. Our location changed and it made it even easier for us.
Katie Mgreat service!
tony gVery friendly and worked extremely quickly!
Nicole BThe employees were so kind and generous. They helped me get everything I needed for my move, and the process couldn’t have been smoother. I can’t think of anything they could have done better. I will continue to use them for future moves and will highly recommend them.
Michael BNo suggestions. Perfect service. Also, I lost my key, and I was completely impressed by the alacrity and professionalism of the U-Haul support team. I received a new key surprisingly quickly. And the people on the phone we're very sharp, and very responsive to the situation.
James OStraightforward, unbureaucratic, and friendly. What more could you ask for?
ingo kIt was nice to drop off where someone is there to greet you. Makes a quick check of the truck, the gas and for me a small add for extra mileage. Easy and fast, while dropping off the 26' truck.
Erik REnsure the truck is there on time to pick up. Not your fault, previous renter was late getting back. Otherwise all good, truck ran fine, was clean and serviceable. Agent was very accommodating,
David IAssociate was helpful.
Scott FA very effective, smooth, and hassle-free return process
ingo kThank you for handling everything for me. It was a long trip and I’m ready to rest. Thank you!!!
David CThese guys got it together. Fast, efficient and friendly.
Tim EAn excellent experience! Fast, convenient, well-maintained, and friendly!
Tsim SThe best, and only place I will rent a u haul! They are the best!!
Tage Hgreat service!
Asher WThe sales person who assisted me was thoughtful, polite and efficient. He made the experience worth coming back to.
Laura SPrice per mileage is way too high.
karen lCannot say enough good things about the manager/owner of the Soquel CA store. After some difficulties in previous moves with U-Haul having the right equipment in the right location at the right time, this owner proactively contacted me bf I could contact him to verify the rezzy. He was highly professional, courteous and motivated to help. We had to go to a different location for the trailer so he called me ahead and arranged for me to go with him, at his expense and at my convenience, to pick it up the day bf my rezzy started. Without his professionalism I would have experienced the same day-of issues I experienced twice before, burning critical time at the start of the trip that took days to recover from. Nicely done Sir, a true breath of fresh air!
Jason NWe had trouble putting gas in the tank - tried two different gas stations. Wondering if it had to do with the fact that (as your personnel told us) someone siphoned gas from the truck the night before our pickup? :( Really friendly service, easy transaction and communication. Wheel alignment was slightly off, pulled to the right but not bad.
barbara tThis location is at a difficult intersection re:ingress and egress. The yard itself is around the corner of an adjacent building so it’s somewhat hard to see, plus the entryway into the yard was particularly “attractive” - I didn’t have to enter the actual storage yard so I can’t really comment on its cleanliness etc. However, there was an attendant on duty and he was VERY helpful and made the check-in/drop off painless.
kreig lAlways a good experience at this location.
David RWe got hooked up and on our way and no time at all. Super easy, super smooth.
Nicholas MAlex is very helpful, makes the process go smoothly.
Gail BGreat customer service
Fernando TGreat, friendly service. Could not ask for a better pick up.
Bill ZFriendly and professional. I will definitely come back here
Bruce WAlways very professional
Joshua PIt’s a small location with a dirt lot and poor access. Staff did not come out to check me out. I left the trailer in the back lot with the others, and checked out online. I crossed my fingers that my return was processed correctly and timely
William HI’ve moved a lot in my adult life and have always moved through U-haul. Most of my experiences have not been great in terms of customer service. But this location goes above and beyond. I believe I’ve gone through Neighborhood U-Haul about 3 times while living in the Santa Cruz area. No matter who is at the desk, I always get sincere, friendly and caring service. This location should be the model for every location. They make you feel like they truly care, and go out of their way to help.
Rachel WGreat Staff, Great Service.
MARTIN HFriendly, knowledgeable staff. Every transaction goes smoothly, no problems.
mary aStaff was very helpful and got me on the road in a timely manor!
JOHN SLocation was very friendly and everything was quick and easy
Joshua BThe truck was ready when I got there, the franchise owner is friendly. A good rental experience.
William CThank-you for everything!
CORY DEveryone I spoke to at this location was helpful and friendly.
Kaitlyn MBeen there before great help easy to deal with. Best location this area
richard hExcellent staff - clean but sort of run down
Richard KHard to get to and find.. staff was very helpful and nice though.. the address link doesn't work on an android phone.
David CExcellent service. I didn't have a reservation and showed up on Saturday to rent a vehicle. The person at the counter worked hard to show me my options and give what they had that would work best for me. Worked out great. I called in to ask how much gas I need to fill up the truck and the person told me what was in the tank when I left and how much I would need to put in according to the miles I drove with it. Kudos to the person working the yard who ran out to my car before I left to give me the parking pass I left hanging from the mirror. I really needed it and it would have been hard to replace. He literally ran out and gave it to me as I was driving away. Much thanks and appreciation. Highly recommended.
ISRAEL DI've dealt with Alex several times and he is always professional and kind.
Martin ZPut oil in the trucks so you don’t end up leaving me on the side of the road for 8 hours. And when you do leave me there, give me realistic time expectations
Caleb T