For the 2nd time in four years, we received excellent service - friendly, prompt, responsive, generous!
CHRISTOPHER T
Customer Reviews for Santa Cruz Short Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stuff at the rental facility are very friendly and helpful
MONA HThe guy behind the counter was great.
CURTIS CI did not double check the work of the employee who hitched the trailer to my vehicle at the uhaul location. The trailer disconnected on the highway as a result of him not having tightened the hitch latch. Fortunately, the safety chains prevented an accident.
LUCA YPersonable, efficient, considerate, and professional owner. I am a loyal repeat customer.
BRIAN CI love this location. The two guys that run it are very friendly and accommodating. They work very hard and are super on it.
LINDSEY CQuick, fast, professional and polite. Flexible ad made sure I had everything I needed. 10/10 recommend
HAVEN SIt’s not a glamorous location but it does the job. Staff was awesome.
Lisa PNothing. The personnel at the location was amazing and extremely helpful.
TRAVIS RAlex is the best, always helpful and friendly. I highly recommend this location.
MARTIN ZI had an excellent experience with this Uhaul facility! The guy at the front desk was friendly and upbeat! I will definitely be using them again for all of my moving needs!
Sadie PThere was only one very busy guy working. He didn’t even get to eat his lunch. I had an appointment, but still had to wait a while.
GINA TThe Manager THOMAS is exceptional. Easy going, personable and efficient. Great overall interactions and rental experience.
BRIAN C1. Transmission was not shifting properly - staying in low gear when taking off. Needed to shift from D to 3 to kick it up. It was fine after that. 2. Clean inside windshield. It was filmed over making driving against light difficult. ..... But office staff was exceptional, friendly and effective. Thank you.
DENNIS EThomas and Nadir are very friendly and helpful.
Peter MI rented a 9' Trailer and was in and out in 10-15 minutes. I could not be happier.
EDWIN EAmazing! Alex was great! Efficient and professional. Highly recommend and I will be coming back for future local moves.
MICHAEL RPresent, helpful, efficient, effective. Thank you.
MICHAEL MEvery time I rent from this location the team is amazing.
Peter Mgood service
JACK LI got there on time but they are understaffed so they were unable to get the car to me until half an hour after my appointment started so I had hardly any time to move before I had to bring the truck back. Also I was confused about some of the directions and the employee kinda made me feel stupid for it, I know I'm slow but still hurt my feelings a little.
LUCY MI am a repeat customer, I stage homes and use the 10' trucks so that I only have one trip. I find it so easy to rent from this location that I often go out of my way due to the convenience and ease... great owner and employees.
NEVA MOwner is so kind and very helpful
DAN LEverything was perfect, thank you!
STEPHANIE OThomas the clerk was fast and friendly. In an out in 20 min. One of the keys is uploading your ID in advance.
Peter MNothing
craig sLove this location, so helpful and thorough. Works with you to ensure you have the right equipment for the job.
MELISSA LNeeded 24hr drop off, this place saved me from trying to park car and trailer in a city that requires permits for over night parking. Just did the drop off after I was done using the trailer. Super helpful.
Carlo SI'm not sure how he does it, but the manager comes as professional, competence and kind.
CARL HThe yard was full of equipment and even though I showed up near the end of the day the man helping us was very nice and accommodating. He unhooked and let us return the trailer.
RON SDrop off was very simple and efficient
DANIEL PExcellent customer service by everyone working there!!
ROBERT PThis particular U-Haul is not just another business. This owner actually cares about his customers. Highly recommended. Seriously. James
JAMES VBetter parking, more organized space for rental units.
HELDER CAlex was very helpful. My experience was excellent.
MARTIN ZThe guy working at the booth was amazing! He got us in and out of there so fast. No noncense, he helped us hook up and had us on our way. Same with drop off. Smooth and easy. 10/10 recommend. Especially after my last experience where it took 1.5 hours just to get a truck in san diego
BRIAN FA great experience from booking to returning the van. Santa Cruz Short Stop: My go-to moving and storage resource from here on!
Gregory GGoing to miss this U-Haul when I move away from Santa Cruz County. You will not be disappointed. Thanks again Alex. James
JAMES VAlex was way Cool. Professional and personable. James
JAMES VNader is the best
NAEMI FExcellent customer service. Very easy and professional. I was in and out in less than 15 minutes (with a trailer hook up no less). A+ experience.
JENNIFER GAlex is the best! He made what should have been a hard day so much easier!
ALICE CThank you so much for helping us find a drop off location close to SF. This was so appreciated and your staff was so kind and helpful.
Alvin TI often rent trailers and other equipment for various jobs from several U-Haul rental locations. By far Santa Cruz Short Stop has the best service!
KEN RLocation was convenient, but it's next to a few scary businesses. Since we rented a van for In-Town use, I was planning on leaving my vehicle at the site, but I didn't feel comfortable so I had to ask someone to give me a ride and pick me up later.
Nicholas CGreat job yall!
cory dThe manager/worker was extremely helpful and informative. Kudos
ISRAEL DI think your prices are great, your customer service/communications were wonderful. I can't think of anything you could improve upon, at this time. Maybe, for certain rentals, offer free miles?
MELANIE TFacility had closed before we got there but received good instructions over the phone.
JODIE LAlso very friendly and helpful. Would recommend!
LORI BA little hard to find the location with our GPS / Maps app, but we found it.
LISA AThank you for providing good service and a clean, comfortable vehicle. Will recommend
ANTHONY GI tried to pick up truck at 7:20 after registering online the day before. This did not work but fortunately the owner opened early and got us on our way with only a 15 min delay. He was very helpful.
GILBERT YWhere do I even begin? (This review is specifically for the original rental location at Alameda, San Jose, CA. NOT the Santa Cruz Short Stop) I made a reservation a month in advance for my move and even downloaded the company’s app. I never made any changes to my reservation, yet it was altered multiple times without my consent. The pickup date was changed from Sunday to Saturday, the pickup and drop-off locations were switched around several times, the rental gear changed, and even the price was adjusted. The real nightmare started the morning of the move when I arrived at the Alameda location. I was told that the 26-foot truck I had reserved wasn’t available, and I’d have to drive 45 minutes to Santa Cruz to pick one up. I spent a nerve-wracking 30 minutes waiting for the desk clerk to get through to someone on the phone to find me another truck. So much for a “guaranteed” rental. Because my wife was busy managing the moving crew, I had to call a friend to come pick me up. Meanwhile, I was paying two movers to sit around for two hours each—four hours of wasted labor—while I scrambled to get a truck. That delay cost us valuable time moving out of our home. To top it all off, the company never offered reimbursement for my lost time or even a small discount for the headache they caused. In short, this was a terrible experience from start to finish. This company is failing on all fronts. PS. the guy at the Santa Cruz short Stop shop was great!!!!
Frank PAlex was very helpful and kind. I would use this location again just for his excellent service.
KAREN BVery good and responsive service. I was able to get on my way, with a clean, well-maintained van without delay. I’ve used Santa Cruz Short Stop in the past, and will continue to do so.
THOMAS MCustomer service rep, excellent. Location of facility terrible.
BEATRIZ SFantastic customer service. Alex and Tom were very courteous. The process of renting the van was quick and easy. I highly recommend this locations services and congratulate you on having such wonderful staff. Thank you!
MARYAM AVery nice customer service, quick turnaround (prompt, friendly greeting and efficient equipment load up). Equipment is always clean and works perfectly! The only issue we ever have is if the computer system and website is very slow. Sometimes details won't load, but not a service location issue. I have also noticed on the consumer end the website and app are very tedious to use. It won't remember my car information and forces me to reenter every time, and takes too long to skip moving services (I rent a small trailer regularly for my work, I don"t want boxes/ storage/movers). Thanks!
Daniette BWe have rented from this UHaul facility many times. They always try to give us the best truck, van, or box truck on the lot. Thank You!
MARK GThis is by far the best experience I've ever had with rental equipment. Large inventory. Fast, simple, efficient, helpful. I'll never go anywhere else.
JULIE SAll very smooth and easy!
JOSHUA FStaff were super kind and accommodating. Thanks!
MARTINJOHNPAUL M