Customer Reviews for Santa Cruz Short Stop
(U-Haul Neighborhood Dealer)

2,244 reviews

2871 A Soquel Av   Santa Cruz, CA 95062

(831) 477-1288

Office Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(831) 477-1288

2871 A Soquel Av
Santa Cruz, CA 95062

Services at this Location:

Office Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

This is by far the best experience I've ever had with rental equipment. Large inventory. Fast, simple, efficient, helpful. I'll never go anywhere else.

JULIE S 
Rating:
5.0

All very smooth and easy!

JOSHUA F 
Rating:
5.0

Staff were super kind and accommodating. Thanks!

MARTINJOHNPAUL M 
Rating:
5.0

Customer did not leave a comment.

RODNEY C 
Rating:
5.0

the attendant was very very helpful and courteous .

WARDELL D 
Rating:
5.0

Customer did not leave a comment.

Ran H 
Rating:
5.0

Customer did not leave a comment.

Sydney F 
Rating:
5.0

Owner was polite , efficient and helpful. Did a one way move with a 6x12 trailer. Would recommend this location. There was room to park and turn around and a nice little selection of moving supplies

ERIC P 
Rating:
5.0

The manager at this shop went above and beyond. We felt like we had excellent service and he made the experience seamless.

JOSHUA G 
Rating:
3.0

The location was kind of sketchy but the rest of the rental experience was great! The cargo truck was ready and clean, the service was super!

JUDITH H 
Rating:
5.0

Always have a good experience at this U-Haul. The person that runs it is efficient, friendly, and professional.

CHRISTOPHER K 
Rating:
5.0

Customer did not leave a comment.

TERESA B 
Rating:
5.0

Nothing to improve. Customer was great and only took five minutes to hook up and go. Good job Santa Cruz.

STANLEY D 
Rating:
5.0

Customer did not leave a comment.

CLIVE B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Everything was great

FRA K 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS T 
Rating:
4.0

Customer did not leave a comment.

TAYLOR M 
Rating:
5.0

Excellent service by everyone! Very impressed by service and supplies for moving.

RUSSELL H 
Rating:
4.0

Customer did not leave a comment.

FERNANDO T 
Rating:
3.0

The staff was very friendly and very accommodating. Overall the equipment was good. The truck ran very wellI and was very clean. I did lose a wiper blade on my trip and when they looked at the other one when I went to get it replaced, the other wiper snapped off. Perhaps check the wiper blades occasionally. I would recommend U-Haul. Great service

Teresa B 
Rating:
5.0

Nothing

JEREMY B 
Rating:
5.0

Alex goes way beyond customer care. He significantly exceeds expectations!

MARTIN Z 
Rating:
5.0

Customer did not leave a comment.

TAVARUS D 
Rating:
3.0

Customer did not leave a comment.

LARISSA L 
Rating:
4.0

Be careful to observe the traffic lights getting in and out of this location.

JAMES A 
Rating:
5.0

Nothing… It’s one of the best locations to rent a U-Haul I have ever gone to and I rent often because I do real estate staging.

NEVA M 
Rating:
4.0

Customer did not leave a comment.

LINDA D 
Rating:
5.0

Place was very busy with only one person on staff. They were friendly and super efficient.

SCOTT W 
Rating:
5.0

Have a motorcycle trailer available. Lots of motorcycles in the area. I would have rented one also had the location owned one.

RICHARD T 
Rating:
4.0

Great customer service. Nice guys.

TERRY L 
Rating:
5.0

Customer did not leave a comment.

HEATHER M 
Rating:
5.0

Great location I have uses this location before and they always provide great service.

DANI G 
Rating:
1.0

I was grossly overcharged for using a van less than one day. I drove an estimated 10 miles during the day and was charged for 274 miles and extended day price when I returned the van 4 hours later. After disputing the receipt I was told the company would look into their error and forest it. I went two days without hearing anything, when I called the store looking for an answer I was quickly dismissed as they said the issue was elevated to upper management and they would be in contact with me. Another week has gone by and there has been no correction or response from the company.

MICHAEL S 
Rating:
5.0

Alex is great and appreciate his help.

MARTIN Z 
Rating:
5.0

Everything went very quickly and easily....

FREYA S 
Rating:
4.0

Customer did not leave a comment.

ANITA E 
Rating:
5.0

Customer did not leave a comment.

Martin Y 
Rating:
5.0

Best U-Haul I’ve ever been to & I rent them all the time for my floral business. The van was new, clean, well maintained, the guys were polite, helpful & speedy. All around A+

Anna P 
Rating:
5.0

Keep being the same friendly and helpful person.

MICHAEL H 
Rating:
5.0

Manager/owner is super friendly and makes the process run smoothly every time I rent from him. Thank you!

Kimberly N 
Rating:
5.0

Prompt & efficient.

MICHAEL S 
Rating:
4.0

The representatives had our Uhaul prepped and ready to go when we arrived. They did their best to make us happy customers after having our reservation changed by CORPORATE Uhaul less than 24-hours prior to pick-up. This location worked hard ensure our interaction going forward was great, even though CORPORATE Uhaul changed our pick-up location from 10 minutes away to over an hour away. Since CORPORATE Uhaul did absolutely NOTHING to resolve this discrepancy and have us avoid a 2+ hour round trip to pick-up our trailer, CORPORATE Uhaul left if to the local dealer to make us happy...which they did.

Mark B 
Rating:
5.0

Customer did not leave a comment.

Robert D 
Rating:
5.0

Thank you to the person in charge at this location. He is very kind and respectful. I truly appreciate him and his service. Thank you very much!

BELLAL N 
Rating:
5.0

Customer did not leave a comment.

Jamie P 
Rating:
5.0

Easy drop off, and a U-Haul person immediately came out to greet us and check in the equipment, which I super appreciated! I received my receipt quickly. And it was great to know I could have dropped it off after hours any time too!!!! :) Thank you!

PATRICIA K 
Rating:
5.0

I highly recommend Nadir and his staff. They are always quick, efficient, friendly, and very helpful

THERESA T 
Rating:
4.0

Rental process was easy and hassle-free, equipment was ready and in good condition and return was simple and took 2 minutes.

GLEN A 
Rating:
5.0

Great friendly service. Highly recommended.

Charles P 
Rating:
5.0

Customer did not leave a comment.

JAMES G 
Rating:
5.0

Quick and easy drop off.

Steven C 
Rating:
5.0

Customer did not leave a comment.

JAMES R 
Rating:
5.0

Super great customer service. Highly recommend!

ALISONJOY H 
Rating:
5.0

Everything went quickly and smoothly. I didn’t feel rushed. I felt as though if I had any questions, they would have been answered happily with reassurance .

RACHEL O 
Rating:
5.0

Great theyvknew who we were excellent

ALEJANDRO R 
Rating:
5.0

Customer did not leave a comment.

DANIEL M 
Rating:
5.0

Smooth pick up and drop off, thank you!

James S 
Rating:
5.0

The whole process was very easy and the staff very helpful.

Robert D 
Rating:
5.0

Keep it as it is

HUGO B 
Rating:
5.0

Customer did not leave a comment.

Melissa R 
Rating:
4.0

Customer did not leave a comment.

RODNEY C 
Rating:
4.0

Customer did not leave a comment.

Kim I 
Rating:
5.0

I'll be back!

JOHN B 
Rating:
5.0

Customer did not leave a comment.

ANDREW R 
Rating:
1.0

I was give a much smaller U-Haul because they said one of their uguale was not working, I only agreed to use the smaller van model vs the box truck model because they said they would give me a discount, however, I never received a discount

Ariana C 
Rating:
5.0

The gentleman that helped me at this location was fantastic. I didn’t catch his name, but he was really friendly and explained everything to me really clearly. He was a pleasure to work with.

ASHLEY T 
Rating:
5.0

Thomas was very professional. While being very busy, he communicated well and was very helpful.. He has excellent management skills. Five stars

JOSHUA P 
Rating:
5.0

Customer service was amazing.

JESSI E 
Rating:
5.0

Customer did not leave a comment.

NATHAN R 
Rating:
3.0

Very hard to find location it’s behind some other stores. Needs a sign. The guy was nice thiugh

Ryan B 
Rating:
5.0

Customer did not leave a comment.

MARK G 
Rating:
5.0

Customer did not leave a comment.

Ernie C 
Rating:
2.0

Customer did not leave a comment.

Amberlynn P 
Rating:
5.0

Nothing, this location is great!

James R 
Rating:
5.0

Customer did not leave a comment.

THEODORE M 
Rating:
5.0

Customer did not leave a comment.

GRANT B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O 
Rating:
5.0

Customer did not leave a comment.

MICHELLE D 
Rating:
5.0

Customer did not leave a comment.

Rigoberto R 
Rating:
5.0

The vehicle ran great. The customer service was excellent! Overall it was a really good experience.

Anastasia P 
Rating:
5.0

Customer did not leave a comment.

SERGUEI P 
Rating:
3.0

This place was kind of hard to find.

DANIEL S 
Rating:
5.0

Very friendly and helpful service - thank you!

CLAIRE B 
Rating:
5.0

Customer did not leave a comment.

RODERICK S 
Rating:
5.0

Excellent top-notch service equipment was clean and well maintained tire pressure was perfect. Bearings were greased. Straps were not damaged. Everything went smoothly and perfectly and I’m very happy thank you.

David C 
Rating:
5.0

These guys working here are super. The truck i rented was a bit old but everything worked and was clean so I've no complaints.

KENNETH E 
Rating:
5.0

No improvement needed. These guys are the best. Easy on/off the freeway and super friendly and accomodating.

KENNETH E 
Rating:
5.0

Customer did not leave a comment.

SHYAM K 
Rating:
1.0

I specifically told the clerk I overfilled the gas tank. He told me to reach out to customer service. When I did they said he marked it as 3/4 of a tank... When I have timestamped photos showing otherwise. This is poor customer service.

JACOB R 
Rating:
5.0

Prompt service, very friendly, made sure we had all the information we needed

LOUIS A 
Rating:
5.0

They were great! I needed the can longer and kept adding days. They were always kind and helpful!!

LISA M 
Rating:
5.0

Nidal is great! Friendly. Personable. Great customer service

SCOTT F 
Rating:
5.0

Staff was very efficient. Offered to help with questions and was ready for me to be in and out within minutes. Will return when I need to move again.

Livier C 
Rating:
5.0

Customer did not leave a comment.

RUTH S 
Rating:
4.0

The gentleman that assisted me was very efficient and very professional. I was unable to complete checkin via the app/website.

Carl H 
Rating:
5.0

Friendly and efficient pick-up and drop-off. We would rent a U-Haul from here again and recommend to friends and family.

HANNAH L 
Rating:
5.0

Customer did not leave a comment.

KATELYN S 
Rating:
5.0

Customer did not leave a comment.

MARY M 
Rating:
5.0

Everything went well and I wouldn't change anything. The person running this U-Haul facility was extremely helpful!

EDWARD S 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top