I often rent trailers and other equipment for various jobs from several U-Haul rental locations. By far Santa Cruz Short Stop has the best service!
KEN R
Customer Reviews for Santa Cruz Short Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was convenient, but it's next to a few scary businesses. Since we rented a van for In-Town use, I was planning on leaving my vehicle at the site, but I didn't feel comfortable so I had to ask someone to give me a ride and pick me up later.
Nicholas CGreat job yall!
cory dThe manager/worker was extremely helpful and informative. Kudos
ISRAEL DI think your prices are great, your customer service/communications were wonderful. I can't think of anything you could improve upon, at this time. Maybe, for certain rentals, offer free miles?
MELANIE TFacility had closed before we got there but received good instructions over the phone.
JODIE LAlso very friendly and helpful. Would recommend!
LORI BA little hard to find the location with our GPS / Maps app, but we found it.
LISA AThank you for providing good service and a clean, comfortable vehicle. Will recommend
ANTHONY GI tried to pick up truck at 7:20 after registering online the day before. This did not work but fortunately the owner opened early and got us on our way with only a 15 min delay. He was very helpful.
GILBERT YWhere do I even begin? (This review is specifically for the original rental location at Alameda, San Jose, CA. NOT the Santa Cruz Short Stop) I made a reservation a month in advance for my move and even downloaded the company’s app. I never made any changes to my reservation, yet it was altered multiple times without my consent. The pickup date was changed from Sunday to Saturday, the pickup and drop-off locations were switched around several times, the rental gear changed, and even the price was adjusted. The real nightmare started the morning of the move when I arrived at the Alameda location. I was told that the 26-foot truck I had reserved wasn’t available, and I’d have to drive 45 minutes to Santa Cruz to pick one up. I spent a nerve-wracking 30 minutes waiting for the desk clerk to get through to someone on the phone to find me another truck. So much for a “guaranteed” rental. Because my wife was busy managing the moving crew, I had to call a friend to come pick me up. Meanwhile, I was paying two movers to sit around for two hours each—four hours of wasted labor—while I scrambled to get a truck. That delay cost us valuable time moving out of our home. To top it all off, the company never offered reimbursement for my lost time or even a small discount for the headache they caused. In short, this was a terrible experience from start to finish. This company is failing on all fronts. PS. the guy at the Santa Cruz short Stop shop was great!!!!
Frank PAlex was very helpful and kind. I would use this location again just for his excellent service.
KAREN BVery good and responsive service. I was able to get on my way, with a clean, well-maintained van without delay. I’ve used Santa Cruz Short Stop in the past, and will continue to do so.
THOMAS MCustomer service rep, excellent. Location of facility terrible.
BEATRIZ SFantastic customer service. Alex and Tom were very courteous. The process of renting the van was quick and easy. I highly recommend this locations services and congratulate you on having such wonderful staff. Thank you!
MARYAM AVery nice customer service, quick turnaround (prompt, friendly greeting and efficient equipment load up). Equipment is always clean and works perfectly! The only issue we ever have is if the computer system and website is very slow. Sometimes details won't load, but not a service location issue. I have also noticed on the consumer end the website and app are very tedious to use. It won't remember my car information and forces me to reenter every time, and takes too long to skip moving services (I rent a small trailer regularly for my work, I don"t want boxes/ storage/movers). Thanks!
Daniette BWe have rented from this UHaul facility many times. They always try to give us the best truck, van, or box truck on the lot. Thank You!
MARK GThis is by far the best experience I've ever had with rental equipment. Large inventory. Fast, simple, efficient, helpful. I'll never go anywhere else.
JULIE SAll very smooth and easy!
JOSHUA FStaff were super kind and accommodating. Thanks!
MARTINJOHNPAUL Mthe attendant was very very helpful and courteous .
WARDELL DOwner was polite , efficient and helpful. Did a one way move with a 6x12 trailer. Would recommend this location. There was room to park and turn around and a nice little selection of moving supplies
ERIC PThe manager at this shop went above and beyond. We felt like we had excellent service and he made the experience seamless.
JOSHUA GThe location was kind of sketchy but the rest of the rental experience was great! The cargo truck was ready and clean, the service was super!
JUDITH HAlways have a good experience at this U-Haul. The person that runs it is efficient, friendly, and professional.
CHRISTOPHER KNothing to improve. Customer was great and only took five minutes to hook up and go. Good job Santa Cruz.
STANLEY DEverything was great
FRA KExcellent service by everyone! Very impressed by service and supplies for moving.
RUSSELL HThe staff was very friendly and very accommodating. Overall the equipment was good. The truck ran very wellI and was very clean. I did lose a wiper blade on my trip and when they looked at the other one when I went to get it replaced, the other wiper snapped off. Perhaps check the wiper blades occasionally. I would recommend U-Haul. Great service
Teresa BNothing
JEREMY BAlex goes way beyond customer care. He significantly exceeds expectations!
MARTIN ZBe careful to observe the traffic lights getting in and out of this location.
JAMES ANothing… It’s one of the best locations to rent a U-Haul I have ever gone to and I rent often because I do real estate staging.
NEVA MPlace was very busy with only one person on staff. They were friendly and super efficient.
SCOTT WHave a motorcycle trailer available. Lots of motorcycles in the area. I would have rented one also had the location owned one.
RICHARD TGreat customer service. Nice guys.
TERRY LGreat location I have uses this location before and they always provide great service.
DANI GI was grossly overcharged for using a van less than one day. I drove an estimated 10 miles during the day and was charged for 274 miles and extended day price when I returned the van 4 hours later. After disputing the receipt I was told the company would look into their error and forest it. I went two days without hearing anything, when I called the store looking for an answer I was quickly dismissed as they said the issue was elevated to upper management and they would be in contact with me. Another week has gone by and there has been no correction or response from the company.
MICHAEL SAlex is great and appreciate his help.
MARTIN ZEverything went very quickly and easily....
FREYA SBest U-Haul I’ve ever been to & I rent them all the time for my floral business. The van was new, clean, well maintained, the guys were polite, helpful & speedy. All around A+
Anna PKeep being the same friendly and helpful person.
MICHAEL HManager/owner is super friendly and makes the process run smoothly every time I rent from him. Thank you!
Kimberly NPrompt & efficient.
MICHAEL SThe representatives had our Uhaul prepped and ready to go when we arrived. They did their best to make us happy customers after having our reservation changed by CORPORATE Uhaul less than 24-hours prior to pick-up. This location worked hard ensure our interaction going forward was great, even though CORPORATE Uhaul changed our pick-up location from 10 minutes away to over an hour away. Since CORPORATE Uhaul did absolutely NOTHING to resolve this discrepancy and have us avoid a 2+ hour round trip to pick-up our trailer, CORPORATE Uhaul left if to the local dealer to make us happy...which they did.
Mark BThank you to the person in charge at this location. He is very kind and respectful. I truly appreciate him and his service. Thank you very much!
BELLAL NEasy drop off, and a U-Haul person immediately came out to greet us and check in the equipment, which I super appreciated! I received my receipt quickly. And it was great to know I could have dropped it off after hours any time too!!!! :) Thank you!
PATRICIA KI highly recommend Nadir and his staff. They are always quick, efficient, friendly, and very helpful
THERESA TRental process was easy and hassle-free, equipment was ready and in good condition and return was simple and took 2 minutes.
GLEN AGreat friendly service. Highly recommended.
Charles PQuick and easy drop off.
Steven CSuper great customer service. Highly recommend!
ALISONJOY HEverything went quickly and smoothly. I didn’t feel rushed. I felt as though if I had any questions, they would have been answered happily with reassurance .
RACHEL OGreat theyvknew who we were excellent
ALEJANDRO RSmooth pick up and drop off, thank you!
James SThe whole process was very easy and the staff very helpful.
Robert DKeep it as it is
HUGO BI'll be back!
JOHN BI was give a much smaller U-Haul because they said one of their uguale was not working, I only agreed to use the smaller van model vs the box truck model because they said they would give me a discount, however, I never received a discount
Ariana CThe gentleman that helped me at this location was fantastic. I didn’t catch his name, but he was really friendly and explained everything to me really clearly. He was a pleasure to work with.
ASHLEY TThomas was very professional. While being very busy, he communicated well and was very helpful.. He has excellent management skills. Five stars
JOSHUA PCustomer service was amazing.
JESSI EVery hard to find location it’s behind some other stores. Needs a sign. The guy was nice thiugh
Ryan B