Customer did not leave a comment.RONNIE F.
Customer Reviews for Sapphire Realty Partners
(U-Haul Neighborhood Dealer)
Pooler, GA 31322
Services at this Location:
- Monday9 am–5 pm
- Tuesday9 am–1 pm
- Wed–Fri9 am–5 pm
- Saturday8:30 am–1 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Christopher D.
Exceptional customer service!!Leven P.
Customer did not leave a comment.Christopher P.
Continue to give great customer service and support.RUSSELL L.
Very nice people John and FabulosJohn D.
Customer did not leave a comment.Andre B.
I rented a box truck tag#AH85890 key #TM6272H. This vehicle needs serious service. The engine light is on and it's draining gas. I felt like the truck barely wanted to move and I believed it was going to break down on me. The truck had a nasty smelled to it.LaToiya P.
Quick fast friendly service!Tiffany C.
forget the dumb picture taking when you drop a trailer -answered the questions - should be enough. managers were great...Roger H.
No suggestions the service was excellent I will go there againShirley R.
Unfortunately, previous renter of this Uhaul had bugs in cargo area of the truck, I had to disinfect the cargo with Roach.spray, informed this location about my ordeal..Antonio H.
The Rachet parts need lube and the straps need a picture to be clean how to run them through the Rachet come along area. Otherwise was good quick easy experience.Regina A.
Customer did not leave a comment.Jason L.
Excellent service, response & value. Could not be more pleased with this rental.Terry H.
Make sure items I reserve are available. I reserved two furniture dollies and a hand truck. None of those items were available when I arrived to pick up the truck. THAT IS NOT ACCEPTABLE! The agent at this location said they have no control over the situation. If that is true, I blame U-Haul for letting me down in a big way.Evan T.
Fast Friendly had exactly the equipment neededMichelle G.
Customer did not leave a comment.Regina A.
Customer did not leave a comment.Joseph P.
Truck was parked in a grassy and dirt area that had been soaked with rain. Cab of truck was past due for a cleaning and it smelt bad.Matthew J.
John and Fabby are awesome.Betty D.
Customer did not leave a comment.JOSHUA W.
Customer did not leave a comment.Danny R.
Customer did not leave a comment.Angela B.
Customer did not leave a comment.Teri H.
Every thing is on point !Jusdon A.
Customer did not leave a comment.David H.
Customer did not leave a comment.VLADO P.
Customer did not leave a comment.Julissa S.
Customer did not leave a comment.Heath D.
Customer did not leave a comment.Lloyd C.
Customer did not leave a comment.jeffrey B.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Antwain T.
Customer did not leave a comment.Julian C.
Military discount would be nice. Don't be off put by the initial reception the owner turn out to be professional and courteous.Anthony O.
Customer did not leave a comment.STACY A.
Simple, easy & quick....and friendly as well.Marvin B.
Easy and friendlyAlayne G.
Customer did not leave a comment.Jeremy B.
Customer did not leave a comment.Peyton L.
Customer did not leave a comment.Lee V.
Nothing there truly great at what they do and that is providing good customer service to everyone.Martin W.
Customer did not leave a comment.greg R.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.greg R.
Customer did not leave a comment.Desiree K.
Customer did not leave a comment.Samantha H.
They were nice but the area was worn down, the truck pulled to the right and I almost ran off the road bc of it. I would not go back.Angela K.
Their customer service was exceptional. They kindly restored my faith in good people. Or just great customer service! They're patient, kind, and the vehicle had a new car smell lol. 10/10âï¸🌟âï¸🌟âï¸Kendra M.
Professional and courteous staff.Michael H.
Customer did not leave a comment.Philip B.
Customer did not leave a comment.Cynthia G.
Customer did not leave a comment.Katherine R.
Customer did not leave a comment.TaQuana G.
I appreciated the team's willingness to accommodate my situation. Thank you.Andrew B.
Just perfect 💯 satisfiedEduardo O.
Customer did not leave a comment.Susan S.
Completely satisfied..THANK YOU..Claude J.
Customer did not leave a comment.Helen J.
They weren't overly pleasant. Truck driver side door wouldn't always latch when closed.Brandy S.
My experience was horrible start to finish. The self checkin process took 30 mins. The entire process should be explained PRIOR to committing to it. It was not explained that checkin is actually through a live chat service and that references would need to be available to answer the phone immediately. When I arrived at my destination, I turned off the truck and it wouldn't restart. I waited on hold in the heat for about 20 minutes and while waiting was able to get the truck started again. The next morning the same issue. 2 hour wait for road side who determined the tumbler in the ignition needed to be replaced. Side note, the truck had manual windows, locks and doors that needed to be slammed to close properly. The self check in process was not fun either. In a torrential downpour I had to take pictures if the entire outside of the truck. My phone soaking wet, myself soaking wet and then then they wouldn't load three times. Side note - no customer service on Sundays. Very frustrating experience all around.Stephanie J.
Customer did not leave a comment.Lisa G.
Customer did not leave a comment.Darnell F.
Customer did not leave a comment.Keonte D.
I was charged $175 for more miles after the fact. I won't recommend uhual to anyone. I drove from Ohio to Georgia it cost almost $2,500 and that doesn't even include gas. When I reserved everything it listed $1,900. I won't make the mistake of using uhual again!sean S.
Everything went smooth and I was treated very niceAgustin M.
Customer did not leave a comment.Alice R.
Renting vehicles from Sapphire Realty Partners is always easy and their customer service is impeccable every time. I only utilize them for my u-haul rental needs.Katherine R.
The customer rep was very polite and helpful. The truck was a bit worned. My location for pick up was changed with short notice, which is very frustrating and unfair to a customer. Your prices are based on mileage and due to the location change, my miles was increased as well as fuel. Making a reservation is waste of a customers time.Selinthia M.
Customer did not leave a comment.Jessica S.
Customer did not leave a comment.Jon M.
Customer did not leave a comment.Ashle K.
Black female with long red braids acted like she didn't know what to do when my reservation couldn't be filled. There needs to be more checks and balances in place or UHaul will forever be giving out $50 for unhonored reservationsSharee J.
Continue what you're doing!Lisa P.
Great drop off. The Pooler U-Haul return was awesome!James D.
Customer did not leave a comment.Dorothy L.
Customer did not leave a comment.Dorlisa D.
Great experienceSteve B.
Customer did not leave a comment.Felicia B.
Customer did not leave a comment.tymesia S.
Customer did not leave a comment.gary B.
Extremely accommodating and helpfulRobert L.
Everyone at this location is very nice and helpful. Always use them every time.Peter R.
Customer did not leave a comment.Ismail M.
Customer did not leave a comment.Israel H.
Customer did not leave a comment.Michael W.
Great customer serviceNoel V.
Customer did not leave a comment.Craig B.
Make sure you get 100%Accurate information and Ask ALL QUESTIONS before Renting. This location was very friendly and gave Detailed Information and made my pick-up! Easy breezy!Chandra B.
This location is great. The customer service was good. I wouldn't change anything.Lissette F.
Customer did not leave a comment.Craig B.
Customer did not leave a comment.Abigail C.
A gentleman was present and made the process seamless which after a 3000 mile drive was very appreciated.John H.
Customer did not leave a comment.Andrea M.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Scott F.
These 2 are some of the most currentious people that I've ever worked with.Columbus R.