My experience started off poorly from the moment I arrived. My reservation was from 2:00 PM to 5:00 PM, and I arrived around 1:50 PM to complete the online pickup process. The system would not let me proceed, and once it finally showed that I was “waiting,” no one contacted me. I eventually had to call customer service, where I was told the system was experiencing technical issues. I understand that technology can fail. However, the problems did not end there. Once I finally gained access to the truck, I noticed several cosmetic issues that did not concern me. What did concern me was that the passenger door would not close properly. By the time I was finally able to leave, it was already around 2:40 PM. On top of that, the truck only had about 13 miles worth of fuel remaining, forcing me to drive directly to a gas station before I could even begin my move. The truck also made excessive noises while driving, making it feel like it was not in a safe condition. Technical issues with the online system can happen, but sending customers out in a truck with almost no fuel and mechanical issues is the responsibility of the store, not the customer. I have photos documenting the condition of the truck, and I spent a significant amount of time on the phone speaking with more than three different customer service representatives before a resolution was finally reached. If there is one positive thing I can say about this experience, it is that every representative I spoke with was patient, professional, and genuinely tried to help. They were the only reason this situation was eventually resolved. Overall, this was a very disappointing experience. The pickup process was frustrating, the vehicle was not properly prepared, and I lost valuable time from my rental because of problems that were completely outside of my control. I sincerely hope U-Haul improves both its online system and the condition in which vehicles are delivered to customers.
Genesis G
Sapphire Realty Partners
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pooler, GA 31322
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I rent here regularly so that we can take my son and his friends to the MX parks. Always friendly courteous and punctual.
Sean RLot was completely full, no spots available to drop off the equipment. Had to park in lot in non-designated space.
Liam BI let the employee know what was going on with thd trailer and he didnt talk at all. Just unhooked trailer and said ok your good
JACKIE GThis manager needs to meet jesus
James D