Couldn't figure out how to do anything. The whole process was very confusing.Bryant D.
Customer Reviews for Saratoga Resale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly coupleJEROME B.
Not make them travel 45 minutes out of the way to pick up a truck when original pick up location was changed (by UHaul, not me), 3 timesCecile G.
Try to have the truck available where the customer wanted to pick it up.JEROME B.
The location is a resale shop in a small town, so it looked rundown. The customer service is excellent!!! It was the first time the lady issued the contract for a trailer which took longer than expected but she was extremely courteous and got phone help from husband. I highly recommend this site to anyone needing U-Haul equipment.Carl E.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Luke S.
To improve for the next customer, be sure that customer service reps are doing their job correctly! I had confirmation arrangements emailed to me to pick up truck in Lake Charles, and the day before pickup, I was told they didn't have a truck available.ðŸ¤·ðŸ½â€â™€ï¸ The only location that had a truck was Saratoga, TX. The location was too far, and their computer system was down when I arrived, so they had to re-enter everything on cell phone. The guy Johnathan was nice, but the waiting time was horrible! I spent nearly an hour waiting for paperwork to be completed, before leaving!ðŸ¤¦ðŸ½â€â™€ï¸DEBORAH C.