Customer Reviews for Sarks Automotive LLC
(U-Haul Neighborhood Dealer)

Rating:

4.0

The lot was too full - it was after hours, so no personnel were available

Rating:

4.0

I made a reservation on May 8 which was confirmed. I drove 4 1/2 hours to get trailer to move furniture from Greenville to Pawleys Island and was on a tight schedule. I went at 8 o’clock to pick up trailer as scheduled. There was no trailer. What is the point of taking reservations and not having promised equipment available. Fortunately they were able to get trailer from elsewhere which I appreciated but it totally screwed my entire day up. They also moved where I was supposed to return trailer which was way further and a major inconvenience. This should NEVER have happened and I was greatly inconvenienced. I feel that they should have given me a minimum of a 25% discount. Will not use u haul or recommend them to anyone. Worst rental experience ever! The Sarks employees were very nice and helpful but shame on U-Haul for not doing their job. This was U Hall fault but the pick up location should ensured they had the reserved trailer.

Rating:

3.0

- Have the equipment offered on the site. - Have the equipment already on the truck (as detailed) for the customer. - Ensure that you provide the customer with a digital and printed receipt (once the service is completed and equipment returned)

Rating:

5.0

Easy pickup and helpful.

Rating:

3.0

1. The pickup location was changed by UHaul to a farther away location from that of my original reservation confirmation with no notification othar than the substitute locations addressbeing burried in the final rental hyperlink message . There should have been a seperate message sent advising me of the change as it wasnt until when I called to confirm pickup time I realized it was a completely different (farther away) dealer location. 2. Trailer had electrical malfunction in the electrical wiring (activating right signal or brake lights also caused parking lights to flash / light up). 3. The left tailgate pin / latch receptical was completely worn away from vibration leaving only the right side latch to hold the tailgate shut. All of these issues were not the dealers fault but rather UHaul's reservation system & it's equipment maintenance program.

Rating:

5.0

Excellent customer service. :)

Rating:

5.0

Good running vehicle

Rating:

3.0

Truck was very dirty inside cab. Appliance dolly I had reserved when reserving the truck was unavailable. This 10 ft. truck did not have a ramp, which was not mentioned anywhere on the website or by the people I delt with when picking up the truck, so I wouldn't have been able to use the dolly IF one had been there.

Rating:

5.0

The nice lady that handled my reservation and pickup was outstanding. Well done.

Rating:

3.0

The woman working the counter was very kind and friendly. However the location doesn't have any moving supplies. They do have some mats, but no tape, or boxes, or dollies. I specifically requested a moving dolly, and originally a different pick up location. The morning of my rental, they changed me to this location due to equipment availability. The truck was there, but had a major safety issue (more on that in a moment), but they didn't have any dollies. Not sure if uhaul confirms all equipment availability when they change locations, or if not considered, but not getting a dolly with the truck was a major inconvenience. The major safety issue with the truck was the passenger side view mirror. It was being held by zip ties, and wouldn't stay in a fixed position. If I had a passenger maybe it wouldn't have been as bad, but I was alone. I couldn't see the right side of the truck, couldn't see if someone was in the lane to my right, had no idea if I could merge over safely or if I was about to hit someone. This is a major safety issue and could have caused an accident. Thankfully I didn't have to drive much or fat, but it was very uncomfortable, as was trying to back up or turn around. No visibility on the right side. The truck itself was clean and worked fine mechanically, and the woman at the counter was nice. Other than that, I must say it was a very unsatisfactory rental experience. However, I think more responsibility goes to uhaul and not just this location.

Rating:

5.0

Friendly staff easy to pick up and drop off

Rating:

5.0

Y'all are horrible for changing the drop off point with barely any notice and then changing again after I drove 30 min out to drop off the truck. Never using U-Haul again

Rating:

1.0

The cab was covered in some sort of spilt, sugary drink. The back storage unit had pollen all over the floor from the roll-up door being left open from the last renter, making the floor very slick (it wasn't clean when we picked it up). The pickup and drop off processes were a pain in the butt, i don't work for uHaul but they had me doing their job for them. Horrible experience.

Rating:

5.0

Everyone was so nice

Rating:

5.0

Regina was super helpful with assistance on truck rental

Rating:

5.0

Awesome customer service!!!!!

Rating:

5.0

I was very satisfied renting a UHAUL TRUCK and the employees are very helpful at SARKS AUTOMOTIVE. Marilyn and Edward Smolynec

Rating:

5.0

Upon entering the shop Justin was assisting a customer on the phone, he let me know he would be right with me. Great multitasking!! Regina entered the office, hung her jacket and immediately offered her assistance. She took great care of me and addressed all my needs. While explaining the uhaul policy, she assured I understood all my charges and the great benefit of receiving any funds due back to me after the return of the rental. She was very knowledgeable and very professional. Top Tier Customer Service 👍

Rating:

5.0

My apologies, but I can’t remember my representatives names at this location, but I would definitely definitely come back and get a transporter trailer or future truck

Rating:

5.0

The U-Haul lady that I worked with I’m picking up my truck was very considerate very kind and very understanding of my needs. She did a great job. I returned it on time put my fuel in it and everything was came out. Perfect I would recommend you haul to anybody anytime. I’ve used you many times in the past. Have a great day.

Rating:

1.0

my U-Haul broke down and I was pretty much just told that someone rented it before me like do we not check our U-Haul‘s when we get them back to make sure they’re good to go to other people I got my U-Haul from the place. Got it to my house to haul up my things and it broke down. I called the place that I rented it from and they pretty much just told me to call like 1 million other places they were not helpful at all

Rating:

5.0

Get the service of helpers for the move. I had the opportunity to work with Tylor and Angel and I can say that they were very professional and fast. Thank you for your service.

Rating:

1.0

Wasent just the location. Was the whole company im general. Very bad experience

Rating:

5.0

The ladies at the location were very nice and helpful. The person who hooked up my trailer didn’t hook up the lights correctly, but Ifixed that. Overall, it was a great experience.

Rating:

4.0

The workers were extremely nice and helpful…Great location, just not a ton of room to park trucks.

Rating:

5.0

Justin and Regina were fantastic! The whole process was super easy and the team was very helpful. I'll only rent from Sak's from now on!

Rating:

5.0

The drop off procedure was extremely easy and the clerk was very friendly.

Rating:

4.0

Good service but once in vehicle it was not clean. Windows were dirty so we cleaned once we arrived home and wiped inside a little. Tore alert was on but guy stated sensor issue and assured us no problem. We were unable to see mileage. My husband drove actual trip because I was uncomfortable in truck

Rating:

3.0

They were closed so I cannot answer the questions however parking was minimal

Rating:

5.0

Very prompt and professional. Ok only a few minutes to go though the process. I highly recommend them. I will be doing business with them again.

Rating:

5.0

The staff at Sarks Automotive were extremely polite and professional. I was taken care of immediately and they made the process of renting a UHaul very pleasant and easy. I would use them again, without doubt, and I will be recommending this location for UHaul pickup to my friends.

Rating:

5.0

Very easy, fast and friendly location. I highly recommend.

Rating:

3.0

Rental truck did not have heat and defrost did not work defrost.

Rating:

5.0

So nice and helpful, they made the check in and check out process so easy and quick. Such wonderful people , will use them again and recommend!!

Rating:

5.0

It was a bit confusing to find the sales counter but all worked out great.

Rating:

5.0

Nothing, great customer service!!!

Rating:

2.0

We reserved a 15 foot U-Haul, but Sarks Automotive gave us a 20 foot which was more money in mileage, gas and rental (approximately a $65 difference). What's the point of making a reservation if it's no guarantee you'll get what you reserved? Very unprofessional and dishonest in my opinion. Justin, who works at the front desk at Sarks Automotive in Mauldin, South Carolina, blamed the Uhaul company for switching our reservation from a 15ft to a 20ft, and said that he has no control over them changing customers reservations or canceling customers reservations since their 3rd party. The courteous and professional thing for Justin and/or Uhaul to do was to call me with that updated information... But to my surprise my reservation was switched without me being informed. Needless to say, I will never rent from the again! PLEASE don't reserve a Uhaul from Sark's Automotive!!! They will tell you they have you reserved, but there's NO guarantee you'll get the same Uhaul you have reservations for... ASK ALL NECESSARY QUESTIONS UPFRONT OR GO ELSEWHERE!!!!

Rating:

5.0

Very personable. I was taken care of in record time.

Rating:

5.0

Sark’s is always professional. courteous and gets the business of renting U-Haul equipment fast and easy.

Rating:

1.0

I brought the equipment back after hours on the same day and was charged for two extra days twice.

Rating:

5.0

Great ride in the 26’ truck👍

Rating:

5.0

Great place to pick up! Wonderful owners

Rating:

5.0

There is no better care anywhere else. Here you are treated like family

Rating:

5.0

Yes

Rating:

3.0

Truck ran fine. Inside cab was not clean. Precious driver must have spilled an energy drink because the cab, console and steering wheels were all sticky. Other than that it wa a good experience.

Rating:

1.0

unknowingly to us, the back door was never locked when we picked it up and the hand truck i ordered wasn’t in there (potentially fell out). was charged full price for the hand truck also

Rating:

3.0

The truck was full of cigarettes buds. The parking brack was bad. It was stuck twice.

Rating:

5.0

The owner at Sarks for very helpful and helping me get the auto-transport removed from the truck, and was able to check me in quickly when I returned the truck a few hours later.

Rating:

5.0

Need a plan with unlimited mileage. That $1.09 per mile is ridiculous

Rating:

5.0

Daily rental , instead of 2 days rental

Rating:

4.0

Given their physical constraints for parking and unparking trucks these people make up for that handicap with excellent service an attentiveness.

Rating:

5.0

The fellas on the phone and at the counter were a pleasure to work with. Thank you.

Rating:

5.0

Thank you so much U-Haul, definitely I’ll come back again and sure I’ll recommend to my friend and colleagues. All the best for the future 🙏🍀🫶

Rating:

5.0

Gentlemen were very helpful.

Rating:

5.0

We dropped off on a Sunday when closed after Hurricane Helene. They were very understanding the next day concerning where we had to park the trailer due to a completely full parking lot. Very friendly over the phone.

Rating:

4.0

The location was convenient. The parking area was small and difficult to maneuver a truck