Truck was very dirty inside cab. Appliance dolly I had reserved when reserving the truck was unavailable. This 10 ft. truck did not have a ramp, which was not mentioned anywhere on the website or by the people I delt with when picking up the truck, so I wouldn't have been able to use the dolly IF one had been there.
JOHN H
Sarks Automotive LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mauldin, SC 29662
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Customer Reviews
- 4.0 Average Customer Rating
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The nice lady that handled my reservation and pickup was outstanding. Well done.
HAROLD RThe woman working the counter was very kind and friendly. However the location doesn't have any moving supplies. They do have some mats, but no tape, or boxes, or dollies. I specifically requested a moving dolly, and originally a different pick up location. The morning of my rental, they changed me to this location due to equipment availability. The truck was there, but had a major safety issue (more on that in a moment), but they didn't have any dollies. Not sure if uhaul confirms all equipment availability when they change locations, or if not considered, but not getting a dolly with the truck was a major inconvenience. The major safety issue with the truck was the passenger side view mirror. It was being held by zip ties, and wouldn't stay in a fixed position. If I had a passenger maybe it wouldn't have been as bad, but I was alone. I couldn't see the right side of the truck, couldn't see if someone was in the lane to my right, had no idea if I could merge over safely or if I was about to hit someone. This is a major safety issue and could have caused an accident. Thankfully I didn't have to drive much or fat, but it was very uncomfortable, as was trying to back up or turn around. No visibility on the right side. The truck itself was clean and worked fine mechanically, and the woman at the counter was nice. Other than that, I must say it was a very unsatisfactory rental experience. However, I think more responsibility goes to uhaul and not just this location.
MACEO JFriendly staff easy to pick up and drop off
DANIAL GY'all are horrible for changing the drop off point with barely any notice and then changing again after I drove 30 min out to drop off the truck. Never using U-Haul again
NIKO P