Very helpful and polite service.
DAVID M
Customer Reviews for Sasco Specialty Advertising
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service nice people
GREGORY HThe truck wasn’t available at the first location. They called and moved it to another location close by, but when I went to pick it up through the app, I had to call because it wasn’t ready at the new location so I had to go to yet another location further away. It wasn’t a good experience at all.
Daniel LTruck was nice. Driver side rear tire was low when I picked it up so I’m not sure how well it was checked. The reason for negative feedback was because they added a $15 charge for insurance without asking. The guy said it was automatic, which seems like a lie since I rented a U-Haul a week and a half ago and they asked me if I wanted the insurance. It’s only $15, but it’s the principle of doing good business. I confronted and he made excuses.
KAYNON CGiant hassle trying to return the vehicle. Had to call multiple people to be able to confirm drop off. Not a single person knew what was going on. I was told they didn’t have any information on my drop off Also required a multitude of pictures taken at drop off.
JACOB HThe office is a shambles, but they knew how to rent trucks smoothly.
Michael Nvery happy with service
ANDREW WThe quote we were given was lower than what we paid at pick up... That wad my only complaint. .
Michael EAll your employees were very helpful, very courteous and kind and took the extra time to do everything they could to help me out. I’ll definitely come back again if I need a trailer.
Craig RSacco was very helpful and kind over the phone. Quick response to our remaining bill.
Alison SHave a designated, customer-friendly spot in the store for Uhaul so it's easier to understand what's going on. I walked in the store, and didn't see anyone, but the sign said Open. The process was pretty simple and the truck worked very well, except the steering wheel.
Lorrena BGreat location and friendly people.
Frank HBetter location.
Alexis SI already posted all this on a review I received after having to call cs. But I had to do mobile pick up bc location was closed. All is going well until it gets to the part of the keys. It says no info on keys, call this number. So I did. The guy, David, was the only saving grace. First he says wow I have nothing in the notes either I need to make some calls. After he made those calls, he was able to get me the lock box number. But from start to finish I was there 20-30 minutes just to pick up the truck. The inside of the truck on the lower dash area was nothing but muddy scrapes and foot prints. When I was returning the truck it asked if it was clean and I didn’t want to say no bc it implied I dirtied it. But a simple wet rag would have fixed it in 2 seconds. I paid 10 dollars for a dozen furniture pads as they call it and received zero. I’m waiting on someone to reach out bc I want compensated for my time, and the 10 bucks for the furniture pads. I had to use my good blankets. I was literally only moving stuff from my garage to a storage unit and I think it took longer pissing around with trying to get the truck than it did to do said move. David said it showed I started the pick up at 1:50 and 2:15 I made a text and a call letting my helpers know I was pulling out. I made the reservation 2 days prior so that should be ample time to see my order, load the truck with what I requested and paid for, and wipe the damn dash off. I will never use this location again. And it’s unfortunate bc it’s the closest to both me and my storage unit. If you feel your time is valuable, and want quality service for your money, choose a different location.
Sara K?
HARLEN SThe mobile check in process took a little longer than I would have liked.
Michael HOnce I got to 30mph or above the truck drove rough almost like their was a flat tire. I only drove in town however, I wouldn't have wanted to drive it on the highway.
Hedi TGreg was very helpful and the transaction was quick and complete. Yes, I would come back to this location for future rental needs.
DONALD CExcellent and friendly
jason rI dropped the truck on Sunday when this drop off location was closed. I did not experience the store or any personnel within it.
David MNice people would use them again. The trailer worked and towed great
John HThe truck was ready and wsiting for me. Pick up was smooth and fast.
Tahnee AU-Haul's app would not recognize the location; hence, the checkout app could not be completed online. Return was on a Sunday, so no agent was present at the site.
Webb BEverything went smooth.
carol rGreat ppl
TRAVIS BVery helpful!! I would recommend him highly !!
Cythia YNothing,I was very pleased will do business again
Jeffrey ASasco is very professional, helpful, and above most kind, unlike the local corporate location on Park Ave West.... I highly recommend Sasco!
WILLIAM SEverything went. Well, I don’t think anything needs to be changed or improved.
RICHARD AGreat experience
JASON Znice pepole good equipment
GREGORY HI needed a box truck for a few hours to move some furniture. Truck ran well and everyone at the location was very friendly!
Brian MBusiness was sloppy. Took me 30 minutes to get the trailer even though I reserved it online. Owner was nice a land polite . But the business was cluttered and I knew it was going to be a hassle. And it was. I will not go their again.
Will BGreg was awesome at his job
KATHERINE LI pointed out that one of the four tires on the car transport was in BAD condition. It was down to the wear marks on the tread. It really needs to be changed. Other three tires were in good condition. My trip was 1700 miles so it made me a little nervous. Hitch on car transport was bent.
John YThank you for great service!
Taryn AGreat customer service!
MICHAEL DEvery nice man
james bKnew everything good guys
Michael PNothing
TIM K.
Carolyn GHe didn't offer to help unhitch the trailer from my car. So my male friend had to.
annette sNice People
Greg H