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Daniel E
Customer Reviews for Saucon Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful to work with, convenient for pick up/drop off.
TARY LReally upset about the screw up with drop off location had to pay exra day penalty by no fault of my own have been using U-Haul for many years this was by far worst experience
ERIKA TPlease see comments for pick-up location. Both highly recommended!
Charles RI was very impressed with the service especially with the help with the auto transport and knowledge that this place had for making sure everything was secure. Without his expertise and willingness to explain everything in detail I would have been lost when we got stuck and needed to take the car off the trailer. Since the help I received in the beginning of our journey was very thorough I knew how to take the car off again and put it back on.
Joe LEverything went perfect, thank you. I had to cancel twice because of weather and the app was so easy even I could do it with no trouble
Glen Pnothing what so ever everything was great
MARK CPerfect check out.
Jay HOnly issue I had was a sensor on truck for tire low pressure but it really didn’t need air. Overall wonderful experience.
karen jFor a company as big as U-Haul, you’d think they’d have their shit together. I ordered equipment over a week in advance and it wasn’t there when I arrived and I was never notified they didn’t have the proper equipment. I had to take time and mileage to drive to a different location. Very inconvenient
David BVery friendly and helpful. Truck was in good shape (older vehicle which is not their fault).
Jim LRight rear tire 25 PSI low. Had to fill twice. Vehicle pulled slightly to right for 2,20” miles…..exhaustion!
Donald WGreat customer service!
Barb PVan was absolutely filthy both in the cabin and storage area. I had to spent quite a bit of time cleaning it before I used it. Not only was it dirty, it also smell of cigarette smoke.
Ronald PThe folks at Saucon True Value were great, kind, and super helpful! Would definitely recommend.
Gregory SThe moving dolly was not in the truck at pick-up!
Janine KEverything about this experience was amazing from the customer service to the truck. Will be going back to this location
ALLEYIA VThe person renting did not ask if I wanted the extra insurance, he just added it on. He never said that what I was signing for, just that I was to sign here. The truck had 126,000 miles on it and was all over the road. There was something wrong with the steering and the front suspension.
James LNothing from my standpoint. Customer Rep was very friendly and helpful.
Ardeana KThe truck was in need of serious maintenance!!! The gear shift slipped into other gears. The steering wheel was totally loose and the vehicle did not respond/did not turn when the wheel was turned. It absolutely did not handle curves and I could not maintain control. I felt like my life was in danger driving that vehicle. I should get s full refund for being given such a faulty vehicle. I’ve rented many times before with no issues. But this vehicle should not have been on the road!!
Janet RThe employee was very bad
carlo eWould be helpful to know location hours when booking (don’t recall seeing it during process)
Chris NThe truck was not ready for 24/7 pickup at the scheduled appointment time and I had to spend an hour on the phone with UHaul. I requested the advertised $50 refund but have not received any correspondence. I was warned by a friend to avoid using a non U-Haul store for a rental, and now I understand why.
Christopher YNicest people
brad bHellertown location customer service very good thanks
jack gNot much to say. Drop off. Didn't have to speak to antlyone.
FRANZ KThe person at the desk for the rental was not well informed as to how to rent the vehicle to me. When I returned it she asked if I needed a receipt and I said yes and it turned into a lengthy process. I said “won’t it just come to my email?” She was unclear.
Jessica HExcellent customer service. We use True Value in Hellertown, PA for 14 years and have always had tremendous service.
Pamela GI think u should put spare tires on the 6 x 12 trailer
Timothy KThey made it very easy and quick to drop off.
Michael LFront desk i was great and safety support detailed excellent
darren gBetter customer service!!!!!
Vanessa Mthe u-haul app is a disaster. Exactly not users friendly, take forever to load the pictures, if you click the back button, you basically need to redo the whole things. The online customer service even modified my reservation to a wrong state!!!! I was only requesting to change the pick up time, NOT the location! then I had no choice to redo the reservation on the counter with the location owner, which is a nice elder couple. I will never use the app again, it’s sucks.
Chinfei CEasy experience Thanks
David LSmooth drop-off. No issues
Gary LRussell was very accommodating! I couldn’t have asked for better customer service on a stressful day of moving Thank you Russell!
Daphne REverything went very smoothly. Hours are a little difficult to work with but overall a great experience.
pam hGreat Service!
Donald BGreat location! Van was in great shape!
ALLISON BNo complaints whatsoever. Everyone was incredibly nice and helpful and made sure I was given a vehicle with enough gas to complete my trip.
Jeremy WThe man at the counter was dismissive, rude and unhelpful.
Linda hOther than this location giving us the wrong trailer, pickup was fine. Couldn’t get return receipt because of this. I got a phone call from uhaul stating that we never dropped the trailer off when in fact we dropped it the very next day at the drop off location
Melissa FGood
FERNANDO MBig area to park, could use more lighting other then that it was fine
Tanya MFirstly, if your using the mobile app, the whole point is to pick up anytime you request it. I wasn’t able to retrieve the key because the keys were being held inside the establishment, not in a lock box. Secondly, the original pick up reservation was in breinigsville , Pa. which was exactly 1.5 miles away from my home. U haul took it upon themselves to change my pick up site on the night before my scheduled day to pick up. The new pick up site was in hellertown, PA. about 20 miles away from my original pick up site. So I was obviously at the mercy of uhaul and I believe this is done purposely simply because this is the second time I’ve experienced this situation with this company. This type of behavior on the part of such a large rental moving company is unacceptable. The public needs to take action and report them to the proper agencies so as to stop them from continuing to doop the consumer. They also had the audacity to charge me for the mileage when the pick up location was changed by them. It’s just atrocious how they continue to get away with this and nobody is held accountable for this treatment of the renter. Unbelievable.
Ivan D