Include several furniture covers
Andrew W
Customer Reviews for Saucon Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was terrible! The first place I was supposed to pick up the truck was changed to another location but the app still had the old location, when I went to pick up the truck at the new location the key was not in the lock box. It took several calls to U-Haul and they kept passing me off to another U-Haul person. Finally after over an hour they found another location that had a truck. I planned this trip and reserved the truck a week in advance so there would not be any problems. Ha ha. I was fooled. U-Haul was completely unreliable and the app was no better. The third place I found for the U-Haul truck was great solved all my problems and issues. Moving is stressful enough but adding all that incompetence was awful. It’s sad I have used U-Haul in the past and no problem. Not now. I will rent a truck from another company
ALLAN NManager didn’t seem too friendly; made very little eye contact and little too blunt with requests (no pleases or thank yous)
Tom GN/A - service was excellent!
MICHAEL KI booked everything online, but the store requires three names on file. In addition the store didn’t see that online. I had purchased the dolly for $12 and then I was charging an additional $12 for the dolly.
Tamika ROur rep responded right away to our concerns and was knew a lot
JOEL FThe person who assisted me (forget their name) was very helpful and courteous. The equipment was clean and functioned as desired. I will definitely use this location (Hellertown) in the future.
john rnothing all was adequate
Michael UTodo excelente
WILLIAM AMet Frank the owner of the location, amazing human being and so helpful. Highly recommend!
marc wOwner was awesome. I am a repeat customer.
Peter LThe front left tire needs air, everything else was great
ROBERT CThe service I received at TruValue was exceptional. The workers are friendly, professional, and informed. We have used their trucks for over 20 years for home improvement projects and local moves.
Don GReceiving personnel in this location was unfriendly, somewhat rude and apparently not happy with his U-Haul relationship.
Kenny WGOOD SERVICE. THANK YOU!
Peter CThere needs to be an actual person on site. Using the app is a horrible experience.
LARRY FThe pickup and dropoff were seamless. Russell at Saucon Valley Hardware is knowledgeable, helpful, accommodating, and friendly.
ALEX KEasy pick up and return. Everyone was friendly and helpful.
WENDI HThe 24/7 truck share experience was unsatisfactory. Took way too long and received text that a customer service representative was going to call to verify information and never received a phone call.
Keith KThe cargo van was extremely damaged. The right side door had trouble closing was unable to open, then swung open during transport. Was overcharged for insurance that I opted out of on the online reservation.
Adrianna BNothing. The owners were fantastic. I just felt like hanging out and talking with them. Best people I've been around in a long time.
ELIJAH MVery good customer service. Thank you very much.
Jimmy GHidden costs.
AMY CThe app used by the rental company was not easy for the user to enter the rental information.
Arthur BVery nice people
GARY SI’m being charged for 10 additional days because they did not close out my rental and they told me that they would. I’m expecting a representative to contact me and let me know that in fact these charges are being reversed.
CHRISTY DMake sure the trailer is tightened so it doesn’t pop off when leaving. We had to turn around and get the trailer tightened more onto our ball. Dangerous situation.
CHERYL VThe truck was one of the worst u hauls I’ve rented. There were cigarette burns in the headliner.. more dent stickers than not on the outside. Inside wood piece was half off in the back. Location was great staff was great actual U-Haul not amazing.
ERIC GWaited 2 hours to get a U-Haul at this location and the truck wasn't even there
RONALD TStaff seemed confused and had reservations mixed up. It took a long time to get the rental. Then when I returned the equipment 30 minutes prior to my time slot, the staff blamed me for being late as they has another customer waiting. The other customer said he had been waiting since 10am, while my return was at noon. The staff did not seem to understand that somehow the equipment was double booked and kept telling me I was late. Pretty bad customer service.
Kim BThe Auto Transport I picked up from the Salem location had not been properly inspected, resulting in two flat tires on the NY State Thruway at night and a trailer brake light not working. The entire process to resolve the issue took 4 hours. I am extremely disappointed and upset with the experience and regret choosing U-Haul as my moving company.
Jonathan WI dropped my truck off on a Monday evening after hours. Unfortunately, something went a little funky with the 24/7 check-in and the store did not know the truck was there until Wednesday morning when I called.
George SThis location always does its’ best to accommodate our (usually) last minute reservations for which we are very appreciative and due to this kind of service we have made this our first choice in Uhaul renting.
TARY LExcellent
Michael ADon't tell the customer that is currently renting the uhaul that it has to be returned because someone else wants to rent it when there wasn't anyone waiting to rent it. I'm talking about the van and I suggest having more than one at this location to rent. I had to return it when I wasn't done using it and nobody else rented it.
BARB SNothing. Everything was perfect.
Joshua KFrom the staff to the vehicle everything was outstanding!
Henry RI did not ask for safe travel ($15 fee) but they charged me anyway and then told me there was no way to get that back.
Ali GBeware of this location!!! They would not provide me with a receipt showing the truck was returned when I dropped it off. Fortunately I had the foresight to take pictures of the truck including mileage when I returned it. I am now in the process of trying to get my money back as this location falsified the documents stating that I returned the truck late and charged for a second day. This was very deliberate as they entered a very specific drop off time (5:14pm.) In actuality I dropped my truck off at 3:50pm and have the picture time stamp to prove it. By the way, in my contract I did not have to have the truck back until 5:45pm. I have attempted to reach this location on numerous occasions and they also do not answer the phone. Beware of this location!!! DO NOT USE THEM!!
Heather HAt the last minute, U-Haul app would not let me return the equipment at the location I contracted with. They were trying to get me to take it to another location that apparently needed the equipment more. I did not appreciate, after a long day of moving and driving, being flimflammed because they want their equipment shuttled to another location for their benefit. I had to call and get into a contentious discussion with a phone representative, who threatened me with a fee for dropping it off at the “wrong” location, despite the written contract showing where I was to drop it off. I had to explain that I don’t work for U-Haul and I don’t shuttle their equipment around for free. The customer service rep acted like they were doing me a favor, by finally relenting and agreeing to the written contract terms. Very dissatisfying customer experience.
RAYMOND MSimple return, the gentleman that closed out my rental was quick and very friendly. I was impressed by the whole process from start to finish.
James LTrue Value provides the best and most professional courteous customer service. I have rented many times through the years from them and have always received the best service.
Pamela GVery helpful to work with, convenient for pick up/drop off.
TARY LReally upset about the screw up with drop off location had to pay exra day penalty by no fault of my own have been using U-Haul for many years this was by far worst experience
ERIKA TPlease see comments for pick-up location. Both highly recommended!
Charles RI was very impressed with the service especially with the help with the auto transport and knowledge that this place had for making sure everything was secure. Without his expertise and willingness to explain everything in detail I would have been lost when we got stuck and needed to take the car off the trailer. Since the help I received in the beginning of our journey was very thorough I knew how to take the car off again and put it back on.
Joe LEverything went perfect, thank you. I had to cancel twice because of weather and the app was so easy even I could do it with no trouble
Glen Pnothing what so ever everything was great
MARK CPerfect check out.
Jay HOnly issue I had was a sensor on truck for tire low pressure but it really didn’t need air. Overall wonderful experience.
karen jFor a company as big as U-Haul, you’d think they’d have their shit together. I ordered equipment over a week in advance and it wasn’t there when I arrived and I was never notified they didn’t have the proper equipment. I had to take time and mileage to drive to a different location. Very inconvenient
David BVery friendly and helpful. Truck was in good shape (older vehicle which is not their fault).
Jim LRight rear tire 25 PSI low. Had to fill twice. Vehicle pulled slightly to right for 2,20” miles…..exhaustion!
Donald WGreat customer service!
Barb PVan was absolutely filthy both in the cabin and storage area. I had to spent quite a bit of time cleaning it before I used it. Not only was it dirty, it also smell of cigarette smoke.
Ronald P