Customer Reviews for Save A Lot 480
(U-Haul Neighborhood Dealer)

28 reviews

928 1st Ave   Rock Falls, IL 61071

(815) 564-2082

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 4 pm

Services at this Location:

Contact Us

(815) 564-2082

928 1st Ave
Rock Falls, IL 61071

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
2.0

I dropped the truck off on Saturday the 31st and was told the manager would check it in tomorrow. No record received yet that it was checked in unless that is why the survey has come in

Louise H. 
Rating:
3.0

Customer did not leave a comment.

Jescelynne G. 
Rating:
5.0

Customer did not leave a comment.

Kwang Sung L. 
Rating:
1.0

When the customers set up a pickup location uhaul should honor that location and stop expecting people to go out of there way in a stressful time as it is

Robert S. 
Rating:
2.0

The unit was not checked in until the next day, if they would have done it that day I might have caught the mistake in billing and had it corrected.

Richard G. 
Rating:
5.0

Norm was exceptionally friendly and helpful. He made our experience extremely easy and pleasant!

michelle I. 
Rating:
4.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Always a pleasure and good customer relations

RODNEY M. 
Rating:
5.0

Everything went smooth and quick. Great experience.....

John T. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Courtney M. 
Rating:
3.0

Sav A Lot staff went above and beyond to connect with U-haul staff to facilitate check out. We arrived before the staff was scheduled to arrive on a sat am. Very nice // easy

Joan E. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Friendly, informative, and simple process. The man at the store had us in and out.

JEFFREY B. 
Rating:
3.0

Had to figure out how to hook up the car carrier myself. Good thing I was some what knowledgeable. No assistance provided. Was support to get $50 credit because I had to drive 2 hour out of the way to pick up the car transporter because the reservation was not honor. Good thing I checked in a day early or I would had to drive the truck & car from Des Moines IW to Leland NC 18 hr 44 min (1,226.3 mi)

Marcell H. 
Rating:
5.0

Great service. Quick and easy.

NORMAN T. 
Rating:
3.0

It was very hard to find which entrance to talk to some one.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Parker W. 
Rating:
4.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

Lindsay B. 
Rating:
5.0

Mike , I think his name was -was great -- PERIOD!

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

The customer service at this location went above my expectations! Made our moving experience so much easier ! Thank you to the manager at this location!!! The Uhaul was in great shape and we were very satisfied with this rental !

JOHN H. 
Rating:
3.0

The 5x8 was old and/or well used. It did perform well for the 750 mile trip. The store manager did a good job getting me signed in, hooked up and lights tested.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

Christa V. 
Rating:
1.0

There was no one available at this grocery store location who had knowledge about how to unhook the trailer. We ended up figuring out how to do it ourselves and manually pushed the trailer into a parking spot.

Brian L. 
Rating:
3.0

Lights had to be fixed at the Williams auto body shop before my trip.

CLARENCE G. 
No reviews have been submitted for this location.

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