Customer Reviews for Save Rite Auto Rental Sales
(U-Haul Neighborhood Dealer)

1,682 reviews

9818 Liberty Rd Ste 1C   Randallstown, MD 21133

(410) 496-5482

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 8:30 am–12:30 pm

Services at this Location:

Contact Us

(410) 496-5482

9818 Liberty Rd Ste 1C
Randallstown, MD 21133

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 8:30 am–12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Donald D 
Rating:
5.0

Renting a trailer was super easy online and the price was great thank you

Lisa J 
Rating:
5.0

Customer did not leave a comment.

jerita b 
Rating:
2.0

It was roaches in the wood of the truck

Jaiyla P 
Rating:
5.0

Have More 10” trucks with backup cameras.

anthony s 
Rating:
5.0

Outstanding trip starting off with the wonderful support needed to make it a success!

Akmal S 
Rating:
5.0

The trucks are flawlessly clean, but my only comment is that the office smells horrible.

Jairo P 
Rating:
2.0

I didn’t rent anything in a month. You guys keep accusing of renting trucks, and charging me with other customers rentals. Please straighten this out, because over the last ten years I have spent over $40,000.00 with your company, including purchasing a truck from you!!

george w 
Rating:
5.0

Customer did not leave a comment.

leslie p 
Rating:
5.0

Customer did not leave a comment.

Garrick W 
Rating:
5.0

Customer did not leave a comment.

Gary F 
Rating:
5.0

Very professional, thorough about the rental process and Van equipment I leased.

Joann W 
Rating:
5.0

Non

jose p 
Rating:
5.0

Customer did not leave a comment.

Kevin F 
Rating:
5.0

Excellent customer w

LATONGA C 
Rating:
5.0

I like and appreciate the personal touch at this location. It feels like I’m renting from an uncle or a real close family friend.

Eric S 
Rating:
5.0

Very pleasant and great customer service.

Sherry B 
Rating:
4.0

Customer did not leave a comment.

SIMONE B 
Rating:
5.0

Customer did not leave a comment.

Kena H 
Rating:
5.0

The experience was great recommend to all my friends

Gary F 
Rating:
3.0

Customer did not leave a comment.

john o 
Rating:
5.0

Customer did not leave a comment.

brandi j 
Rating:
5.0

Impeccable Customer support and service with courtesy was noted throughout this U-Haul dealer. Our Family appreciates your customer care!!!

Henry H 
Rating:
5.0

The service was excellent

Hattie C 
Rating:
4.0

Customer service friendly and professional.

L'Tarsha M 
Rating:
5.0

Keep up the good work

randy s 
Rating:
5.0

Keep up good work

Randolph S 
Rating:
5.0

Thank you

Leslie M 
Rating:
5.0

No problems to report

Tony B 
Rating:
5.0

Rep very friendly

darlene H 
Rating:
5.0

A pleasant rental experience

Stuart G 
Rating:
5.0

Customer did not leave a comment.

carl C 
Rating:
4.0

Customer did not leave a comment.

Kevin A 
Rating:
5.0

Customer did not leave a comment.

Ronald C 
Rating:
5.0

Customer did not leave a comment.

James A 
Rating:
4.0

Customer did not leave a comment.

Darias P 
Rating:
5.0

I did not reserve online, but the pickup process was fast. I received the truck amd all information needed. The customer service was on point. I returned the truck during off hours and received my receipt first thing in the morning. Whenever I need a truck, I will rent from this location all the time!

NICOLE D 
Rating:
1.0

I was ver charged for mileage and the service representative was not accommodating. I rode only 12 miles and was charged for 129. I only had the truck for 4 hours. The truck only would go 40 miles per hour. It’s no way I could’ve done that. I’m super disappointed because I have used this site several times before but I will never use them again

Bridgette C 
Rating:
5.0

Customer did not leave a comment.

William G 
Rating:
4.0

The tires all needed air. I let the manager know and he said once I started driving the tires would be good. That was not the case.

Rich R 
Rating:
1.0

The agent could have explained the rates better. I could've save money by bringing it back to them instead of doing a one way which made me pay 50 to $60 more that I didn't like.

marflon g 
Rating:
5.0

Very clean and professional

ANTHONY C 
Rating:
5.0

No improvements needed, excellent customer service

Andrea W 
Rating:
4.0

Updated location for drop off. Gentlemen was friendly and helpful.

charles h 
Rating:
5.0

Customer did not leave a comment.

Joe L 
Rating:
5.0

Staff very friendly and professional

Lynn B 
Rating:
5.0

Customer did not leave a comment.

TALETHIA W 
Rating:
5.0

Great customer service

Jason T 
Rating:
5.0

Customer did not leave a comment.

William G 
Rating:
5.0

Customer did not leave a comment.

Sherry B 
Rating:
1.0

Overall charge me for a rental truck!!

ERIC F 
Rating:
5.0

Fast and easy……..

David H 
Rating:
5.0

Customer did not leave a comment.

NYREE J 
Rating:
5.0

Customer did not leave a comment.

Mario S 
Rating:
5.0

Excellent Service

randy s 
Rating:
5.0

Becoming here for my u haul rental for long time Mr. Cliff is outstanding!

Thomas W 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Customer did not leave a comment.

James E 
Rating:
5.0

Great man running the spot

larry c 
Rating:
5.0

Customer did not leave a comment.

Kimberly P 
Rating:
5.0

Mr Cliff was great, great attitude and offered great conversation. I appreciate the mini wall history museum.

Janelle G 
Rating:
5.0

Customer did not leave a comment.

PAUL S 
Rating:
5.0

The gentleman I dealt with was very upbeat personable and I'm glad to have had the experience of meeting him.

Scott S 
Rating:
5.0

Customer did not leave a comment.

DONALD P 
Rating:
5.0

Nothing had to be done at this time

William G 
Rating:
4.0

Customer did not leave a comment.

Robert T 
Rating:
5.0

Cliff does a excellent job with the rentals

john r 
Rating:
5.0

Customer did not leave a comment.

Aaisha A 
Rating:
5.0

It was a very smooth process, everything was explained. Quick easy and good customer service every time!

Marietta P 
Rating:
5.0

Customer did not leave a comment.

Maninder S 
Rating:
5.0

Customer did not leave a comment.

Shantel M 
Rating:
4.0

Customer did not leave a comment.

Stacy R 
Rating:
5.0

Great service

Stanley H 
Rating:
5.0

Customer did not leave a comment.

April J 
Rating:
5.0

Customer did not leave a comment.

Alex F 
Rating:
5.0

Customer did not leave a comment.

betty m 
Rating:
5.0

Great customer service

Noble K 
Rating:
4.0

Service was very friendly and helpful. Inside of truck could have been a bit cleaner. Overall very happy with experience and would use this location again!

Katie W 
Rating:
5.0

Customer did not leave a comment.

Nora Y 
Rating:
4.0

Customer did not leave a comment.

Mychael T 
Rating:
5.0

Customer did not leave a comment.

Ayanna G 
Rating:
1.0

I schedule an appointment but the truck I needed was not available so the nice guy I met was able to help me but some other guy threaten me via text message and was rude never again will I ever go to that location

fatmata I 
Rating:
5.0

Fast,efficient service

Daryl F 
Rating:
1.0

Customer did not leave a comment.

Demetrich W 
Rating:
4.0

We rented a 10ft truck to also have a ramp but there was no ramp on the truck defeated the purpose of the easy loader

Chadwick M 
Rating:
3.0

The guy there gave us a contract with the wrong truck number and wrong license plate. I got a text asking to confirm the license plate which I saw was wrong so I went inside and asked about it. He said “oh, don’t worry about it uhaul sends all these extra texts. I’ve got you covered in the contract.” We go to return our truck to Chicago after hours. Get a call from corporate saying they don’t have the truck. It’s kind of hard to miss a 15 foot truck. I followed the app instructions for after hours. The reason they can’t find the truck is because the wrong number and license plate is listed on our contract. I just don’t understand how these huge errors happen ever time I use U-Haul. Our last move they tried to charge us for damage and say they have footage of me damaging it. This was not true. Apparently they were talking a different truck number and confusing me for someone else. They tried to charge me $1000 and I had to go back and forth with the manager. I feel like U-Haul is not worth the headache.

Michael M 
Rating:
1.0

Complaint There was no extra days. The 15' Truck was returned on 9/10/23 at 7:30pm est. Key was dropped at that time and location did not check in truck when they opened. I WAS CHARGED FOR EXTRA DAYS, this is a lie. Truck was returned in 11 hrs

James R 
Rating:
5.0

Things good everything is great

William G 
Rating:
4.0

Good experience

AJ L 
Rating:
1.0

I rented the truck for 4 days and was receiving calls from the location owner before the 3rd was even over to come return the keys and he spoke in a very hostile way. Definitely dont plan on going back and I also dont recommend anyone to go that location.

Donte M 
Rating:
2.0

Clean the office, it smells like the dog. Beautiful brown Lab, but the office smells like the dog, its almost sickening to have to stay in there for any period of time.

Gail J 
Rating:
5.0

helpful staff

Thomas Y 
Rating:
5.0

Customer did not leave a comment.

TOnia J 
Rating:
1.0

Customer did not leave a comment.

James H 
Rating:
3.0

Customer did not leave a comment.

Latricia G 
Rating:
4.0

Customer did not leave a comment.

Richardo H 
Rating:
5.0

Always very professional and excellent customer service.

john f 
Rating:
5.0

Customer did not leave a comment.

Olusegun O 
Rating:
5.0

Great customer service and excellent product

Thomas W 
Rating:
4.0

Customer did not leave a comment.

JB K 
No reviews have been submitted for this location.

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