Customer Reviews for Save Rite Auto Rental Sales
(U-Haul Neighborhood Dealer)

1,497 reviews

9818 Liberty Rd Ste 1C   Randallstown, MD 21133

(410) 496-5482

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    9 am–4 pm
  • Sunday
    8:30 am–12:30 pm

Services at this Location:

Contact Us

(410) 496-5482

9818 Liberty Rd Ste 1C
Randallstown, MD 21133

Services at this Location:

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    9 am–4 pm
  • Sunday
    8:30 am–12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Your representative was very professional.

Roger L. 
Rating:
5.0

Great customer service

Keesha L. 
Rating:
5.0

Customer did not leave a comment.

adam E. 
Rating:
5.0

Very well pleased with the service!!!!!!!

gia R. 
Rating:
5.0

Customer did not leave a comment.

Delori T. 
Rating:
5.0

The location was nice. My only concern was that The truck check engine light was on.

Cory H. 
Rating:
5.0

Customer did not leave a comment.

DAVON F. 
Rating:
5.0

Customer did not leave a comment.

GERALDINE V. 
Rating:
5.0

Customer did not leave a comment.

Oluwadare A. 
Rating:
5.0

Customer did not leave a comment.

leroy K. 
Rating:
5.0

Great service… but I had a terrible experience with the 6' x 12' trailer! I wasted an entire day, a lot of gas, and the cost of a rental due to the trailer opening only being 4'9” wide! I couldn't even use the trailer! :-(

Darrin S. 
Rating:
5.0

Nothing to do, the manager has always been an excellent man who treats everyone like a family

Abraham C. 
Rating:
5.0

Customer did not leave a comment.

Oluwadare A. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
3.0

Customer did not leave a comment.

Joe T. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

DonteAlvin H. 
Rating:
5.0

Customer did not leave a comment.

Robyn W. 
Rating:
5.0

I use the Randallstown location the man was professional very nice helpful and I was able to rent the U-Haul .

TAMMY P. 
Rating:
5.0

Everything went well.

Victor U. 
Rating:
5.0

Not a thing

William G. 
Rating:
5.0

Customer did not leave a comment.

Keesha L. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

KEWONNA S. 
Rating:
2.0

I would never recommend this place in Randallstown first off I was supposed to pick it up in Reisterstown a week before but you guys called me at 12:10 and asked me if I could make it to Randallstown by 1230 to pick it up gave me a real big window to go get it so I had to wait a week I picked it up on Saturday at 1 o'clock I brought it back at 7 o'clock the same day the same Saturday the third now on Monday the fifth you're going to charge me again I think they are very unprofessional they've charged me twice now when I only used it for six hours and now I have to wait and talk to a manager to try to get the charges off of my card and the store in Randallstown the phone number that is on the website does not work at all I had to go straight do you all the main office to make an appointment to pick it up in Randallstown because there's nobody there with a working phone the phone number on this site does not work

keith M. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
1.0

Engine lights on all trucks, was not contactless pick up,

Alysia C. 
Rating:
4.0

Person was very friendly and helpful.

Teresa L. 
Rating:
1.0

I was charged for Gas that I have already put in the truck, before returning the truck that I received with half tank I filled it up to almost 3/4's so I find very dishonest and disrespectful the fact that even the time in was altered, I returned it at 9:40 am and they put on the receipt as I returned it at 10:36 am, please work on how you have more Honest personnel.

Alberth F. 
Rating:
5.0

Customer did not leave a comment.

Mervin C. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer service was exemplary at this location. His customer relations skills should be used to improve other locations.

Laverne E. 
Rating:
4.0

I was concerned about the warning ⚠️ lingers that appeared on the dashboard indicating low tire pressure on two tires

nichole K. 
Rating:
1.0

Owner was very unprofessional and rude. This franchise is on Liberty Rd and Marriottsville in the shopping center in Randallstown, MD

ASIA J. 
Rating:
5.0

Becoming to location for 5 years for rentals.

Thomas W. 
Rating:
5.0

Great family business! Very friendly and helpful.

denise G. 
Rating:
3.0

Customer did not leave a comment.

Tiana G. 
Rating:
5.0

nothing, just keep doing what you're doing good job.

john S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

I had a great experience.

John W. 
Rating:
1.0

The owner of this location scammed me out of my deposit after showing proof of purchase with gas Not only that but the truck smelled like smoke and the Bed of the truck looked like they didn't even sweep it out after the last person it was a mess I'm actually reporting them daily until something is done

Amir C. 
Rating:
5.0

Not a thing everything works great

William G. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
4.0

Associate was very courteous and professional

Wille M. 
Rating:
3.0

Customer did not leave a comment.

Kyron J. 
Rating:
5.0

I received excellent service from this location .

Derbin T. 
Rating:
1.0

I was given the wrong time and location. Get it together, U-Haul.

Tola L. 
Rating:
3.0

Customer did not leave a comment.

Alvin J. 
Rating:
5.0

The truck was filthy. I mean DIRTY and I had to drive for 3 hours in it.

Shelli H. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
Rating:
1.0

Uhaul pickup for truck and trailer was scheduled for a location close to my house. Received a phone call of a location change the day of the pickup. Location change was 45 minutes away from my house. Picked up a truck and car hauler at the new location. Trailer hitch and frame was bent sideways. Uhaul rep swore it was good enough. Although sketchy, I did not lose my vehicle so that's a plus. I was told I could return both to the original location. On the return date I went to return the trailer and truck and it was not accepted. They said it needs to be returned to the new location where it was picked up. If it wasn't brought there I was going to incur another 700.00 fee for the original location to take it back to the other location 45 minutes away. It cost 700.00 for the 2 day rental. Customer service told me to go screw myself. Had to drive 1hr and 30 minutes round trip just to pick up and drop off this stupid trailer. Never again am I renting with uhaul.

Aaron M. 
Rating:
4.0

The two gentleman was very polite

Teressa S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
1.0

Customer did not leave a comment.

shenaka C. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
1.0

Very rude! Tried to call gave me an attitude so rude for such an old man don't recommend! Back was super dirty also..

Prudence C. 
Rating:
5.0

Customer did not leave a comment.

angel R. 
Rating:
2.0

Put correct miles on truck

kathy H. 
Rating:
4.0

Customer did not leave a comment.

DINOTYRAN H. 
Rating:
5.0

Customer did not leave a comment.

Genice M. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Nicole W. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Andre T. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

The gentleman that waited on me was very polite and helpful. He explained everything to me and he went with me to the pickup truck and explained it to me. When I returned it, he was working with another customer but he did not ignore me. My return was completed quickly and he went over the bill with me. He was excellent.

Patsy J H. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel N. 
Rating:
5.0

Customer did not leave a comment.

Piotr R. 
Rating:
5.0

Keep being you

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
1.0

Hole in cab of van causing water to puddle in the inside and check engine light was on and started to flash otw back causing me to not be able to drive over 25 MPH. I use U-Haul for many of my moves including trailers and box trucks and this is my worst experience by far

William T. 
Rating:
5.0

Customer did not leave a comment.

Wilbur B. 
Rating:
5.0

Have truck, etc. at closer location. I made reservation 3 weeks in advance for location wiithin 3 miles of house, but had to travel 40 minutes (25 mile one way) to get truck.

William T. 
Rating:
3.0

Customer did not leave a comment.

Josh M. 
Rating:
5.0

Great customer service

Tina B. 
Rating:
4.0

Great customer service

TAMMY P. 
Rating:
2.0

Customer did not leave a comment.

Natacha K. 
Rating:
5.0

Great customer service

VAUGHN F. 
Rating:
4.0

Quick in and out. Staff friendly

Lee D. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
1.0

I took pictures of the gas and mileage before I pulled off at the location. I was told to put the gas back where it was which was not half tank so I put it back where it was. I only had the truck for 2 hours and only went 11 miles total. When I returned the truck back I got a very loud and rude phone call about the gas not being half tank however I was told to put it back where it was And that's what I did. Spent $10 at the marathon gas station that's right next to this location

LaShawn E. 
Rating:
2.0

I was told that i could drop off at any location But he didn't mention that there was a fee for dropping at a different location

Gerli S. 
Rating:
5.0

Customer did not leave a comment.

SHELLOO W. 
Rating:
5.0

Customer did not leave a comment.

Maura D. 
Rating:
5.0

Customer did not leave a comment.

EVAN U. 
Rating:
5.0

Customer did not leave a comment.

Dolores H. 
Rating:
4.0

Customer did not leave a comment.

Wesley H. 
Rating:
5.0

No improvements needed, excellent professional service

andrea W. 
Rating:
5.0

Customer did not leave a comment.

Veronika T. 
Rating:
3.0

Customer did not leave a comment.

ALEX B. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

Truck could have been cleaner and oil change like came on while driving

Joseph L. 
Rating:
4.0

I was able to pick up the truck promptly. I was given clear instructions on noting the mileage and condition Of the vehicle.

Cameron W. 
Rating:
1.0

They overcharged me cheating

Olabisi B. 
Rating:
5.0

Customer did not leave a comment.

charlie D. 
Rating:
4.0

Customer did not leave a comment.

George A. 
Rating:
1.0

Service qgent gave me wrong info about my truck

Mathew G. 
Rating:
5.0

Not a thing

William G. 
Rating:
5.0

Excellent staff, no improvements needed

andrea W. 
No reviews have been submitted for this location.

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