Customer Reviews for Save Rite Auto Rental Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Save Rite Auto Rental Sales

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Aisha P. on

Rating:

Customer did not leave a comment.

michael j. on

Rating:

Service was excellent, we not only paid exactly what was quoted, but received a discount. Great deal!

Austin J. on

Rating:

Customer did not leave a comment.

vanssa h. on

Rating:

Customer service was great

Etchi A. on

Rating:

Maintain standards

TYRA ANN L. on

Rating:

Customer did not leave a comment.

Porsha E. on

Rating:

Great customer service

ANTWAN C. on

Rating:

Customer did not leave a comment.

goldtrena c. on

Rating:

Customer did not leave a comment.

Kionna M. on

Rating:

The location 9818 Liberty Rd ste C Randallstown MD 21133 was the worst location I have ever dealt with, the customer service was horrible. The owner gave me the truck under a quarter of a tank so I returned the truck with the same amount of gas given to me. I took a picture of the gas and mileage before I used the truck showed the man the picture to prove the gas amount and he called me a liar. That was unprofessional and the worst service I ever had.

aliesia a. on

Rating:

Customer did not leave a comment.

Teresa F. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

Trailer was available and ready at the reserved time, and they were very helpful in hooking it up to my vehicle on pickup and removing it upon return. They are the only U-Haul franchise in the area that has this type of trailer (enclosed 5x8) on a dedicated basis. It would be helpful if more dealers had these trailers so I didn’t have to travel so far to rent one! Also, it’s unfortunate that the Safe Ride insurance for this little trailer costs nearly as much as the daily rental fee.

celestine g. on

Rating:

Nothing

leslie p. on

Rating:

Nothing . the agent was very professional and expeditious

Roderick W. on

Rating:

Great experience!

NATIA T. on

Rating:

I didn't have any interaction, dropped off truck during non business hours

Jeffrey H. on

Rating:

> Car tow dolly. Worked well but, the tie down straps were quite worn. Safety issue... As in most U-Haul trailers,it pulled almost invisibly.

Monique G. on

Rating:

Customer did not leave a comment.

victor g. on

Rating:

I was extremely satisfied with their service.

Chinedu O. on

Rating:

Customer did not leave a comment.

Kelly H. on

Rating:

Customer did not leave a comment.

CARLA J. on

Rating:

Customer did not leave a comment.

KAREN G. on

Rating:

Customer did not leave a comment.

KEITH V. on

Rating:

Truck was not cleaned prior to my pickup, ashes were left in the ashtray and windows very dirty

hoy m. on

Rating:

I like the personal touch I received

Joseph B. on

Rating:

Everything in store was perfect. However, 1) location given initially does not have trucks or trailers 2) requested time was noon, reservation was set for 2 PM. 3) Was to receive a call on previous day to confirm, no call received. 4) was told that trailer i needed was not available but when I arrived, the trailer was available. Next time I will deal directly with the store because it seems that customer service does not have a handle on anything.

Kim J. on

Rating:

Customer did not leave a comment.

Daniel P. on

Rating:

Customer did not leave a comment.

leslie p. on

Rating:

The agent is always professional courteous and expeditious thank you

SEANNA G. on

Rating:

Customer did not leave a comment.

Geoffrey W. on

Rating:

Customer did not leave a comment.

kelly c. on

Rating:

The service was great

Leslie L. on

Rating:

Customer did not leave a comment.

Ajay A. on

Rating:

None

Thomas W. on

Rating:

Very friendly staff

Michelene D. on

Rating:

Customer did not leave a comment.

Adrienne F. on

Rating:

My “15 truck was not available due to people not returning it so the UHaul Rep offered another truck due to the inconvenience.

Tiffany B. on

Rating:

The gentleman who handled everything was phenomenal! I would definitely recommend this location to a friend.

Rong Z. on

Rating:

Customer did not leave a comment.

John D. on

Rating:

Great customer service

SANDRA R. on

Rating:

I would suggest that you continue to provide excellent customer service. That is the most important service any merchant can provide.

Sandra R. on

Rating:

Customer did not leave a comment.

JAMES R. on

Rating:

The trailer I rented had just came in. So as I was inspecting it , the gentleman was cleaning out some trash. It was an open trailer. Everything is Great! This next comment is for U-Haul directly, I’ve rented two trailer in the past month, I found out that the “S” hooks are not open enough for my Chevy Silverado 2500HD truck. I had to buy two claps to attach the safety chains to my truck. If you need to contact me about this Safety issue, Please do ASAP. Thanks Jimmy Roberts

Joyce A. on

Rating:

Just be sure the truck pieces are fixed, like the slats on each side of the truck, to prevent damaging people's property, otherwise the service was excellent. Mr. Cliff was a wonderful person to interact with, everything went smoothly and quickly!!!

carmen t. on

Rating:

Customer did not leave a comment.

Mariam G. on

Rating:

Great customer service and attention to my moving needs.

Juan O. on

Rating:

Fast service and friendly

Carolynn K. on

Rating:

office hard to find-need a sign on the door clearly signifying the office. otherwise, the gentleman I dealt with was very helpful, nice, professional and friendly.

Ptolemy P. on

Rating:

Customer did not leave a comment.

kerry Ann E. on

Rating:

Customer did not leave a comment.

Tunisia B. on

Rating:

This was by far my worst move ever. I have done several moves in my lifetime but this is the worst experience ever. My truck was reserved for 9Am. I admit that I wasn't there to pick it up at 9 but I didn't know that I would be rushed and battered about someone else being able to rent a truck that I already reserved. I feel that Save-Rite/ U-Haul ripped me off. 1st of all the truck didn't reflect the correct fuel amount on the sheet. At the time of pick up, I needed to pick up more items for my move before securing my truck. If I had known all of this would have been a problem I would have went with the original pick up location on RedRun Blvd. When I knocked on the door after receiving the keys but leaving the truck behind, no one was available to help me. I thought that I would be back when they were open and we could resolve this matter but unfortunately not. 2nd the truck was in horrible condition inside the boxcar of the truck. All of the wood slots were broken off and I couldn't tie anything down so some of my goods were damaged due to the extra shifting during transition. Lastly I'm not sure exactly how could I be charged over double for my truck rental. This is quite ridiculous!??

Angelyn A. on

Rating:

Customer did not leave a comment.

Denny B. on

Rating:

Customer did not leave a comment.

Jack P. on

Rating:

Cliff was great!!!!! I wouldn't change a thing.

bryan w. on

Rating:

Store manager should ensure that he/she keeps timely appointments when client's make online reservations.

MILTON D. on

Rating:

The managerIs rude .You could have the manager take some courses and dealing with customers and not being so argumentative.

Jeff F. on

Rating:

Great service!

Christopher F. on

Rating:

Customer did not leave a comment.

DALIOUS B. on

Rating:

Customer did not leave a comment.

Maxence M. on

Rating:

Customer did not leave a comment.

Jamal G. on

Rating:

Customer did not leave a comment.

raphael c. on

Rating:

Customer did not leave a comment.

luis s. on

Rating:

No complains at all. Top of the line service

Jeanette S. on

Rating:

Customer did not leave a comment.

Benny L. on

Rating:

Customer did not leave a comment.

Michael C. on

Rating:

Customer did not leave a comment.

wayne j. on

Rating:

None that I could determine...

crystal m. on

Rating:

Customer did not leave a comment.

Rochelle H. on

Rating:

Customer did not leave a comment.

Scott B. on

Rating:

Blake is a cool guy

lanny r. on

Rating:

My only suggestion is to add an office assistant to serve more people

lynn f. on

Rating:

Customer did not leave a comment.

Jeanette M. on

Rating:

Customer did not leave a comment.

Maryann T. on

Rating:

Hi U-Haul Company, My name is Matan Navon and you are sending me receipts of one of your clients name: Maryann Thou from Baltimore MD while I am from Israel. please contact the right person and update his e-mail address. can you send me an e-mail of real person and not "NO-REPLY" e-mail addresses? my e-mail is: matann85@gmail.com

Robert S. on

Rating:

I returned the trailer I rented during normal business hours, but the proprietor was out to lunch. I called a bit later to inform him I had dropped it off, and he said he had seen it upon returning from lunch and would check it in for me. When I got an e-mail receipt, it showed i hadn't returned it until the following day and my credit card was socked with another day's rental, fees and taxes. Either he forgot to log the trailer as returned within the agreed rental period or he was trying to cheat me out of another day's rental. Either way, I would not go there again.

supreme g. on

Rating:

Customer did not leave a comment.

crystal e. on

Rating:

Customer did not leave a comment.

JAMES J. on

Rating:

Customer did not leave a comment.

MABEL B. on

Rating:

Their office was not well marked for customers to know where their office is located; it's a big plaza. Their trucks are at one end of the plaza, it would be helpful for future customers, to place a sign on the end of the building near the equipment, directing the customers : (arrow pointing Left) UHAUL OFFICE THIS WAY. It was pouring buckets out and we couldn't locate their office, especially since it was our first time ever being at that end of the city. This was the only reason we didn't give this site an overall five star rating. However, the customer service for this site was outstanding.

Glenda S. on

Rating:

The service was fast, to the point and done. I could not believe how quick it was that I had to ask, "Is that all?". I've been to two other locations and it's taken much longer.

Mohamed B. on

Rating:

I was over charged by Mr. Cliff Blake, a Uhaul employee. Mr. Blake tried to extort me. Mr. Blake, charged me for gasoline and gas related fees that I did not use. When I disputed the charges, Mr. Blake offered to waive the additional fees, if I came to pay him gas money in person. Mr. Blake's conduct while acting in the scope of his employment breaches Uhaul's duty of good faith and fair dealings. It behooves Uhaul to address Mr. Blake's conduct, because his actions will cost Uhaul in the future (i.e litigation fees and damages).

KARAM M. on

Rating:

Customer did not leave a comment.

Jeffrey N. on

Rating:

Great customer service makes this the BEST U-Haul location in Baltimore County

Alston W. on

Rating:

Customer did not leave a comment.

lahuse m. on

Rating:

nothing

Maurice W. on

Rating:

The truck was waiting to be picked up. The spokesman was friendly and addressed all of our questions.Upon returning the truck the returning procedure went smoothly without a hitch (haha). I say keep on doing what you are currently doing ...... a good job. Maurice Wonlin

Nailah D. on

Rating:

Customer did not leave a comment.

James H. on

Rating:

Customer did not leave a comment.

lahuse m. on

Rating:

Provide the same high quality service

SHAJUANE H. on

Rating:

Customer did not leave a comment.

Chris Y. on

Rating:

very friendly guy, have used this location in the past as well, made for a pleasant experience

JULIUS B. on

Rating:

Pick up and drop off were super. The vehicle was well maintained and ran like a dream. Thanks for greatly enhancing my moving experience.

KENOU F. on

Rating:

N/A

William H. on

Rating:

Cliff provides great customer service and makes sure you are satisfied. Great job!!!

arthur w. on

Rating:

Customer did not leave a comment.

ANDREW B. on

Rating:

Customer did not leave a comment.

Rex M. on

Rating:

Got there and no truck. Had reservations for over a week and there eas no truck. Had to go to a different location and still did not get truck I reserved. Also had to wait2 hours for second location I was sent to to open which three my whole schedule off for the day. Not what I expect from U-Haul.

JAMES B. on

Rating:

Customer did not leave a comment.

ethel b. on

Rating:

Customer did not leave a comment.