Customer Reviews for Save Rite Auto Rental Sales
(U-Haul Neighborhood Dealer)

1,389 reviews

9818 Liberty Rd Ste 1C   Randallstown, MD 21133

(410) 496-5482

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: 8:30 am - 12:30 pm

Services at this Location:

Contact Us

(410) 496-5482

9818 Liberty Rd Ste 1C
Randallstown, MD 21133

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: 8:30 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Uhaul charged me $25 to clean the van when I said it was dirty. It was dirty when I got it. That's really upsetting. I even had to wait over 2 hrs to get my rental because some didn't return the van on time. 2hrs wasted sitting waiting and I get charged to clean a dirty van. Ridiculous

Justin H. 
Rating:
3.0

The back of the truck was dirty and had not been swept.

William T. 
Rating:
5.0

Customer did not leave a comment.

Nicole J. 
Rating:
5.0

The online reservation process was confusing and the pickup location notifications kept changing.

Thomas D. 
Rating:
5.0

Not a thing

William G. 
Rating:
5.0

Great customer service.

Patricia S. 
Rating:
3.0

I love the option to check in online and be able to pick up my truck and get in my way, however this was the first time i used it and my keys was not outside and I had to wait 20 minutes for someone to come back so i could get the keys. When trying to return the truck the app would not load the picture and I had to call the next morning to make sure the truck got turned in. I believe this is a new system and bugs still need to be worked out. I have another rental in a few days. I count the last time a learning time.

Collin F. 
Rating:
5.0

Customer did not leave a comment.

Marlon B. 
Rating:
5.0

Customer did not leave a comment.

pat S. 
Rating:
4.0

Customer did not leave a comment.

gary H. 
Rating:
3.0

Customer did not leave a comment.

Kimberly S. 
Rating:
2.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
1.0

Disappointed, Disgusted and Unforgiving. I will NEVER use Uhaul or Save Rite Auto Rental Sales AGAIN!!! I reserved the van on 10/28/21 for 11/1/2021 pick up at 5:30am. I needed to the van to load my products to assist me to set up for my new business at The Mall at Columbia in Columbia Maryland. The mall opened up at 10:00am. When I went to pick up the van, I logged into my 247 share account to see that my reservation was cancelled. Customer service couldn't tell me why and when my reservation was cancelled. But I didn't get the van until 7:46am. We didnt' get set up until 12:30noon. it was so embarrassing. I am so very disappointed with not only Save Rite Auto Rental Sales but mainly with Uhaul...as this is the second time something like this has happened to me. For now on, I will go out my way some to get quality and professional rental services. I will never use or recommend Uhaul or Save Rite Auto Rental Sales again! Never!

LaTasha S. 
Rating:
5.0

Customer did not leave a comment.

Bernard C. 
Rating:
5.0

Customer did not leave a comment.

HARRY J. 
Rating:
5.0

My experience was excellent this is my favorite location . Keep up the good work . Nicole J

Nicole J. 
Rating:
1.0

Have vehicles that operate correctly in order to accommodate your pricing

Kiara S. 
Rating:
5.0

I would not have a dog on the establishment. People are allergic and some are not dog lovers and it smells bad in there

Lachelle H. 
Rating:
5.0

Customer did not leave a comment.

carver L. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
3.0

Secure the dog in the office.

GLENDA B. 
Rating:
5.0

The owner has great customer service and friendly.

Shanay T. 
Rating:
5.0

Customer did not leave a comment.

Aisha P. 
Rating:
1.0

The dog should not be inside, it's dirty, the people running the place are lazy, rude and nasty! As a pregnant woman, I would never refer this location to anyone!

CHERI S. 
Rating:
5.0

Customer did not leave a comment.

Federico F. 
Rating:
5.0

I'll use you guys, because at 7:45 am I went to get a box truck from Home Depot in Randallstown, but no one could log into their computers to do contracts. I thought that was crazy.

christopher T. 
Rating:
5.0

Clean up the office some more.

LAUCY O. 
Rating:
5.0

The service was fast and friendly

Keith J. 
Rating:
3.0

Customer did not leave a comment.

Tracy R. 
Rating:
5.0

Customer did not leave a comment.

sheltrin C. 
Rating:
5.0

Customer did not leave a comment.

Dorja S. 
Rating:
3.0

Customer did not leave a comment.

Tracy R. 
Rating:
5.0

Customer did not leave a comment.

Jay J. 
Rating:
3.0

Customer did not leave a comment.

Bridgette E. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
3.0

My needs were not moving related. My son's Harley left him on the roadside while heading to work. After dropping him at work I was on the hunt for a trailer to get the bike to the repair shop. U-Haul had a multi use trailer that is set up for transporting motorcycles and very affordable.... I'm very pleased

Richard A. 
Rating:
5.0

I would suggest making the first five miles free but if that's not possible, then nothing at all. I had a very pleasant experience. It was an unplanned rental but the gentleman that helped me was very personable and professional. I was use this location again.

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Rapid service,

Federico F. 
Rating:
5.0

Customer did not leave a comment.

Nuria M. 
Rating:
5.0

The equipment I reserved was damaged, but Mr. Cliff was able to swap it out for a slightly smaller trailer that still did the trick! Excellent customer service.

Destiny B. 
Rating:
4.0

Customer did not leave a comment.

VERONICA H. 
Rating:
5.0

I received outstanding service at this location .

Derbin T. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
3.0

Customer did not leave a comment.

Dion H. 
Rating:
3.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

The service was excellent.

Elisus E. 
Rating:
3.0

Customer did not leave a comment.

Donya B. 
Rating:
5.0

Nothing great service

Tonya M. 
Rating:
5.0

Customer did not leave a comment.

Alex V. 
Rating:
5.0

Customer did not leave a comment.

Melinda M. 
Rating:
2.0

I was overcharged twice. People are not mindful of their doings and transactions.

Rashaun W. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn P. 
Rating:
3.0

I had requested 2 dozen moving blankets. They were not provided. I spoke with an agent on the phone and was told that I would receive a refund for the blankets that were not provided plus an additional $20 off. I have returned the truck but I have not yet received my reimbursements.

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
1.0

I will never ever patronize or suggest uhaul to anyone. Ever. My experience was HORRIFIC, DANGEROUS and customer service sucked. I was given faulty equipment and overcharged upon early return. I will be contacting my bank and lawyer as my and my family's lives could've been lost in route to our destination due to negligence on uhaul's end.

DARLENE S. 
Rating:
5.0

Customer did not leave a comment.

Brenda L. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

The cabin was a bit dirty, it looked like someone may have spilled something in the cup holder area. There was a Covid mask and some receipts on the dashboard. Overall not terrible, but something that should have been cleaned up. I was a bit worried throughout the trip with the right rear outer tire because it has a chunk missing from the side wall. The storage area leaked from the cargo light and got all over our furniture and boxes( my wife was furious, and we have some pictures of the items that got wet). I did like that the truck had plenty of power and ran pretty nice. It seems as though someone put rain x on the windshield and I don't know if it was done by uhaul or another client, but it worked great in the torrential downpour that we drove through. Also your you uhaul representatives at 4106826609 we're very pleasant and helpful. Last but not least, your prices were very good compared to other companies I called. Thank you

Miguel C. 
Rating:
5.0

Customer did not leave a comment.

JASON ADAM S. 
Rating:
5.0

Nothing at all. Great Job. Cliff did a great job.

michael M. 
Rating:
5.0

The vendor was awesome from my initial pickup.

John H. 
Rating:
4.0

They were really polite and helpful

terrie T. 
Rating:
5.0

Great service, friendly staff.

Timeka V. 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
3.0

they charge me exceess than it was supose to be.

Emmanuel N. 
Rating:
5.0

Customer did not leave a comment.

STUART C. 
Rating:
1.0

You guys intentionally blocked me from following the process to complete the return in order to charge me extra.

Haoua B. 
Rating:
5.0

I ordered my truck 3 days early to pick it up close to my home. When we got there no truck although I had my reservation. We had to drive 6.5 miles to pick it up and then back again. We shouldn't of had to pay the extra mileage that we were charged.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Kofi A. 
Rating:
5.0

No comment

Dorothy H. 
Rating:
3.0

Customer did not leave a comment.

Alexander D. 
Rating:
4.0

Customer did not leave a comment.

Anthony J. 
Rating:
5.0

Not a thing everything's perfect

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
2.0

I used this location out of convenience. I rented a $19.95 van for some light moving of items on June 13, 2021. The first van was very dirty. Not sure what the previous occupant used the van for but it smelled of cigarettes and trash and debris were left behind. Who cleans these vehicles? Who is supposed to check them when they are returned? Certainly not the older gentleman that runs the place. After seeing the condition of the first van I started to cancel my reservation, but took a chance on a second one which was a little less dirty but nonetheless, still dirty! My recommendation for this location is to take better care of the rentals so people will want to use this location. Due to my experience, I will NOT be recommending this location to anyone.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Cody C. 
Rating:
4.0

Customer did not leave a comment.

Anthony J. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Anthony J. 
Rating:
1.0

Are you kidding? The stolen uhaul must've been returned, hope the guy who stole my identity was arrested. Used my email and phone number. Thanks

John A. 
Rating:
5.0

Awesome experience. Thanks for the help.

MATTHEW S. 
Rating:
5.0

I've use this location for over five years and he is awesome knowledgeable and most of a professional and courteous

Tenaka R. 
Rating:
5.0

Not a thing

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Shelby M. 
Rating:
5.0

Customer did not leave a comment.

Darius H. 
Rating:
3.0

When checking out on the app I selected that the vehicle was not clean and was charged a $25 cleaning fee. However, when I picked up the truck it was already shitted up with dirt, an unclean windshield, and smelled like an ashtray. Fortunately the friendly and helpful person worked with me to remove the cleaning fee. He told me that they don't clean the vehicles because U-Haul doesn't provide anything to clean them. I will use an alternate location or moving company in the future.

Gerard O. 
Rating:
5.0

Customer did not leave a comment.

Tonica H. 
Rating:
5.0

Customer did not leave a comment.

james T. 
Rating:
5.0

Customer did not leave a comment.

CARLOS H. 
Rating:
5.0

Great location; very professional!! Truck was clean and ready when I arrived to pick it up.

Keith W. 
Rating:
5.0

I use this location frequently and deal directly with the owner or his son. A relationship has formed and I will not be going anyplace else.

William R. 
Rating:
4.0

Customer did not leave a comment.

Anthony J. 
Rating:
5.0

The van needs to be cleaned. There were chicken bones, some type of liquid on the floor.

Selina P. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Damian M. 
Rating:
4.0

Customer did not leave a comment.

Mal M. 
No reviews have been submitted for this location.

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