Customer Reviews for Save Rite Auto Rental Sales
(U-Haul Neighborhood Dealer)

1286 reviews

9818 Liberty Rd Ste 1C   Randallstown, MD 21133

(410) 496-5482

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: 8:30 am - 12:30 pm

Services at this Location:

Contact Us

(410) 496-5482

9818 Liberty Rd Ste 1C
Randallstown, MD 21133

Services at this Location:

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: 8:30 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LOUANN W. 
Rating:
5.0

Make sure equipment as well kept

dennis C. 
Rating:
5.0

Everything is GREAT!!!

Sophia S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Staff is very personable and helpful. Equipment is clean and well maintained. I will always use this location in the future.

Zanjala R. 
Rating:
5.0

Its great!

William G. 
Rating:
5.0

Customer did not leave a comment.

Lesa M. 
Rating:
5.0

The app was very glitchy. It would kick me out and I had to start over. Ultimately I wasn't able to usd it to return the truck

Joseph C. 
Rating:
5.0

Great location, service was great and fast and easy.

Milton C. 
Rating:
5.0

Customer did not leave a comment.

Shirley M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Great service

michael M. 
Rating:
4.0

I was supposed to have a dolly with my truck and I did not have one.

Carilyn F. 
Rating:
5.0

The owner is outstanding with customer service skills and his passion for people is outstanding. I highly recommend this location.

cynthia J. 
Rating:
4.0

Very prompt,courteous

KATHLEEN P. 
Rating:
5.0

Customer did not leave a comment.

Debra L. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
4.0

I would like to see an option for a step stool because the truck is so high. The service I received was very professional and I will be using this site in the future. Lady H

Harriet H. 
Rating:
5.0

Not a thing

William G. 
Rating:
4.0

Great customer service

VAUGHN F. 
Rating:
5.0

Customer did not leave a comment.

Selecia G. 
Rating:
5.0

Really nice

Donald A. 
Rating:
5.0

Customer did not leave a comment.

edward S. 
Rating:
4.0

continue doing what you're doing.

John S. 
Rating:
4.0

Customer did not leave a comment.

Dyan F. 
Rating:
3.0

The Pick up truck had very annoying Odor that smell like cigarettes and a dog odor too.

Maritza A J. 
Rating:
5.0

Customer did not leave a comment.

ernesto D. 
Rating:
5.0

the operator was polite and patient. I will use this location in the future.

Gloria L. 
Rating:
5.0

I always rent from this location. The staff is friendly and helpful. Their vehicles are in great condition

Pettway K. 
Rating:
5.0

What a great bunch of people. Very friendly and accommodating, I would rent from them any time.

Dominic C. 
Rating:
5.0

Awesome experience! Completely different experience from the previous location I reserved a rental from!

MELANIE D. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

The counter gentleman was exceptional!!

Dennis M. 
Rating:
4.0

Customer did not leave a comment.

Walter K. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Bobby M. 
Rating:
5.0

Customer did not leave a comment.

Kristin W. 
Rating:
5.0

I think it was all really great, no concerns, thank you

Gina S. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline O. 
Rating:
5.0

The gentleman who was on duty was courteous and polite and a pleasure to work with. i especially liked the fact that he checked all the connections and the lights worked etc. very thorough and professional.

William D. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Shellia C. 
Rating:
5.0

Customer did not leave a comment.

colette D. 
Rating:
3.0

The older gentleman was wonderful and explained everything. For the younger guy he needs an overall attitude and personality check. He was rude and very short with me. If it wasn't for the fact that I was tired, sore from moving. He would have got laid out.

Regan N. 
Rating:
5.0

Customer did not leave a comment.

Nicole J. 
Rating:
5.0

Service was excellent as usual.

Eric R. 
Rating:
5.0

Love the services

Lenwood H. 
Rating:
5.0

Customer did not leave a comment.

Debora E. 
Rating:
4.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

jimpsy P. 
Rating:
5.0

It was perfect nothing needs to be done.

Maurice K. 
Rating:
5.0

Customer did not leave a comment.

Hasan J. 
Rating:
5.0

The gentleman at the front counter was very polite and explained everything very thoroughly. Made me feel welcome.

Frankie W. 
Rating:
5.0

Customer did not leave a comment.

Deborah R. 
Rating:
5.0

He was very pleasant to deal with I appreciate his kindness.

Maurice K. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
4.0

Customer did not leave a comment.

Sean N. 
Rating:
1.0

The problem was with the equipment. It wasn't swept, the right tail light didn't work, and i didn't receive the hand dolly, for which I'd like to be refunded. I called roadside assistance about the light and dolly, but 1-3 hours was too long as I was on a schedule and needed to be at my destination by 1:30.

Ann W. 
Rating:
1.0

Be more customer friendly and charge the correct amount and don't act like it's a problem when a customer calls in with a concern

jacqueline O. 
Rating:
5.0

Location is great

Kathy P. 
Rating:
5.0

Love the doggie!

Curtis H. 
Rating:
1.0

I have been using UHaul since I was in college and never had a terrible experience, until this period. I am a customer from Maryland traveling to Chicago and I have three complaints. The first complaint discusses the auto transport I rented. I was driving from Maryland to West Virginia, up and down hills and I discovered that both straps to my tire were not secured correctly by the Baltimore location I rented from. Not only does the thought of this is frighten me, but I could have put myself and others in danger. The second complaint is calling roadside assistance and being placed on hold for 30 minutes to discuss the next steps for a tire pressure warning. After trying to read UHaul's manual and failed, I called the location I rented from and his excuse was that roadside assistance is busy during this time of the month. My third and final compliant is the inability to accelerate while I was pulling my vehicle on the auto transport. I only averaged 25 mph and could only reach speeds of 55 mph. Unfortunately, this turned a 12 hour trip to a 17 hour trip to Chicago. rented an auto transport and the straps were not secured correctly. I drove from Maryland to West Virginia, up and down hills, when I pumped for gas, I discovered that both straps were off.

Paris W. 
Rating:
5.0

Add some strap to the hand carts

Melvina B. 
Rating:
5.0

I repeatedly use this U-Haul. I love the customer service.

TANIA B. 
Rating:
5.0

Customer did not leave a comment.

Matthew N. 
Rating:
5.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Cliff was very helpful and a pleasure to deal with.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Jason N. 
Rating:
4.0

Cliff and his colleague were great to work with.

Theodore S. 
Rating:
5.0

Customer did not leave a comment.

ERIC J. 
Rating:
5.0

Customer did not leave a comment.

Ruby A. 
Rating:
5.0

Really nothing sevice was great

rayon W. 
Rating:
5.0

Customer did not leave a comment.

Vanessa P. 
Rating:
5.0

Everything was great!!!! Always a good experience!!!!

Tyrone B. 
Rating:
5.0

The app/webpage does not always work. Please fix if This is going to be a regular aspect of rental experience.

Elka S. 
Rating:
2.0

The location is in a barely discernable location. There are 2 businesses operating from 1 office. Drove around for 15 minutes trying to locate a empty office. Rang door multiple times for scheduled appt. Senior 'owner' states that he was 'unaware' of my pick up. Stated that the rental was probably made by his son. The truck I used was 'extremely' old and rickety.... As though it was falling apart. Returned truck under 7 hours but it was not checked in the next day when I called to confirm the cost. The person I spoke to was "EXTREMELY" rude! It did not sound like the same elderly man I spoke to the day before. I told him to give me the breakdown of the bill and he was reluctant cutting me off to tell me that it was on the email as though he just did not want to talk to me. When he got to the fact that there was a gas charge I was explaining why no gas was added due to the low mileage us (11 miles) the gauge didn't move and We simply didn't know how much to add. I had NO problem with the $5.00 charge but he became defensive and hostile as though I was refuting the charge. I also mentioned that there was a dolly charge even though the day before the senior person told me he had not charged me and that he would give it to me for anyway. Once again I was only stating the facts it was not to complain about the $10 charge but this person begin to tear into me about not only putting gas back into the truck but that I was clueless for expecting there to be no charge for the dolly. He went on to say "free for what." At that point I informed him that he was being extremely rude wherein he made some snarly comment and hung up in my face. I have rented from U-Haul for 35 years or more and lived in over four states and I have never experienced such terrible customer service skills in my lifetime! This person makes you ALL look bad whether he be the senior or the younger Mr. Blake. I would never rent from them again and I will make sure I tell others not to do so as well!!!

Esther L. 
Rating:
3.0

Customer did not leave a comment.

paul D. 
Rating:
5.0

Customer did not leave a comment.

Kentenette J. 
Rating:
5.0

Nothing, service was outstanding!

Therman R. 
Rating:
5.0

Customer did not leave a comment.

FOLASHADE I. 
Rating:
5.0

Customer did not leave a comment.

lance H. 
Rating:
1.0

Customer did not leave a comment.

April H. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
4.0

We've rented trucks at this location on a few occasions and the service is always excellent. The truck has always been available. I have recommended and will continue to recommend this location. Thank you!

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

Odis G. 
Rating:
5.0

Cliff was great.

Charles C. 
Rating:
5.0

Very good transactions at pick up and drop off. No problems. Friendly staff!..Thanks

Ronald S. 
Rating:
5.0

Friendly and personable

Tina O. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
3.0

The staff at the Randalstown MD location was friendly and helpful. Trailer was perfect for the job I needed it for. Will visit this location next time I need a truck or trailer. Thanks!!

Scott A. 
Rating:
4.0

Truck had grass all over the floor and shelf. Had to clean it before putting our furniture in it. Need to do a better job of checking the condition before renting again.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Clifford N. 
Rating:
5.0

Customer did not leave a comment.

Taiwo A. 
Rating:
4.0

Customer did not leave a comment.

quiana B. 
Rating:
5.0

He was friendly and helpful, made the experience really easy and enjoyable

Caitlyn K. 
Rating:
5.0

Trailer door kept jamming and I can only assume the grease on the door rollers and track smeared on some of my cargo. Otherwise, all good and your representative (Cliff???) was great!

tim F. 
No reviews have been submitted for this location.

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