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SAMUEL R
Customer Reviews for SBS 5 Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was supposed to be able to pick up the truck through the app on my phone. However, when we got to the location I was unable to pick up my equipment because it said no vehicle was assigned to my reservation and I had to call customer service. I was told by Uhaul customer service that the keys to my vehicle were inside the location and I could not get my vehicle until 8:00 am and I was scheduled to pick it up at 7:00 am. I ended up having to call customer service 3 separate times before I was finally able to get my vehicle at around 7:30 instead of 7:00 am. I was told by Uhaul customer service they would refund me $50 for the inconvenience. I haven't seen the refund yet. This was not the locations fault. It was Uhauls fault.
Cindy C