Customer Reviews for SCA Auto
(U-Haul Neighborhood Dealer)

722 reviews

4830 Gordon Smith Dr   Rowlett, TX 75088

(972) 412-6007

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 4/27/2025: Closed

Services at this Location:

Contact Us

(972) 412-6007

4830 Gordon Smith Dr
Rowlett, TX 75088

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 4/27/2025: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

One tiedown strap for my vehicle was broken and short and the other was too short to fit my tire. I think this is more a U-Haul problem than the location that I rented from. Worse though was that I made a reservation for the trailer on U-Haul system and the initial location I rented from did not have the equipment. They scrambled to get a replacement from the location that was 30 minutes further out from my house, which delayed our trip and put us in horrible traffic. Super frustrating experience with U-Haul for an overpriced trailer.

CLIFF W 
Rating:
3.0

Customer did not leave a comment.

DON C 
Rating:
5.0

The people there were friendly and made my check in and check out easy and fast.

ARTURO S 
Rating:
5.0

Customer did not leave a comment.

Dalton P 
Rating:
5.0

Please do not wrongfully try to charge them fuel costs when they return the vehicle with more fuel than was originally in the tank. Thanks

RICHARD T 
Rating:
5.0

Customer did not leave a comment.

MARCUS B 
Rating:
5.0

Excellent customer service!

JOHN G 
Rating:
1.0

Repair rental equipment. Train associates for customer service . Safety for proper handling of towing equipment

CARL E 
Rating:
4.0

Very easy return. The email notification of return was delayed, but it did eventually come after I left a couple of voicemails.

JOHN R 
Rating:
3.0

Customer did not leave a comment.

Kervin D 
Rating:
5.0

Customer did not leave a comment.

SARAH N 
Rating:
5.0

Easy in and easy out! This location is the best.!

MORRIS H 
Rating:
1.0

On Friday March 14th i went over to drop off the uhaul and trailer and to my surprise as soon as the employee saw me. He immediately put the "out for lunch sing up" and closed all the blinds and locked the door. Needless to say i will be needing another rental truck soon since i moving my things out of storage and will not be using this location. do better uhaul

BRUCE G 
Rating:
3.0

Yes because they seem to have abundant stock. When explaining the issues with the trailer he simply replied that I must report it to customer service.

RUSDIEN S 
Rating:
5.0

Great customer service

VALIRIE W 
Rating:
3.0

The trailer container had dirt and leaves in it. I had to clean it myself.

Michael D 
Rating:
5.0

Customer did not leave a comment.

JAE J 
Rating:
5.0

every thing was great as always at this location.

JAMES P 
Rating:
5.0

Customer did not leave a comment.

JUAN Q 
Rating:
1.0

Customer did not leave a comment.

David A 
Rating:
5.0

Location manager ensured 100 % satisfaction by me upon pick up and return of rental. Keep up the good work.

JERRY M 
Rating:
5.0

Customer did not leave a comment.

Pamela V 
Rating:
5.0

Quick

JESSICA W 
Rating:
5.0

Customer did not leave a comment.

JORGE P 
Rating:
5.0

Customer did not leave a comment.

Angela S 
Rating:
1.0

I still do not have a receipt. So for now I am checking the worst grade possible. If my receipt gets here ever I will take another survey. I have rented another truck from uhaul at another location 2 days after this one and already have the receipt for that one and both truck were rented with the truck share feature

Todd S 
Rating:
5.0

Nothing! The service that Sergio provided was excellent. Keep up the good work!!

ERNEST U 
Rating:
5.0

Customer did not leave a comment.

WENDY F 
Rating:
5.0

The guy at the counter was very friendly and helpful

Lane M 
Rating:
4.0

I can't think of anything.

JAMES K 
Rating:
5.0

Customer did not leave a comment.

CRAIG S 
Rating:
4.0

I DNK what the location could do better to avoid the problem that I had with the rental truck. Their help in contacting roadside assistance was appreciated.

CLYDE S 
Rating:
3.0

Customer did not leave a comment.

KRISTINE S 
Rating:
5.0

Beri good service

ADALBERTO S 
Rating:
4.0

Customer did not leave a comment.

RICKY R 
Rating:
5.0

Customer did not leave a comment.

RONALD H 
Rating:
5.0

The only thing that makes me kind of upset is that I was charged the 89.00 +6 miles there was accidents on the freeway to cause me to get back at 6pm.That’s something I couldn’t help.

LAKISHA L 
Rating:
5.0

Nothing good and fast service

tazim h 
Rating:
1.0

Truck was given to me with less then 1/2 tank of gas and required to return it full. Truck needed an alignment, was pulling hard to left the whole trip, about 100 miles into the trip had flat tire and had to wait for someone to come and fix tire, which cost me time!! Over all was not worth what I paid for the truck!!!!

Ken S 
Rating:
5.0

Customer did not leave a comment.

Jody O 
Rating:
4.0

U-Haul emails and notfications give confusing instructions about hitch inspection location and taking pictures of the rental unit. Wasted my time going to a U-Haul location just to be told they do that at the time of rental. Lots of confusing communications

Guy G 
Rating:
5.0

Customer did not leave a comment.

UMAR Z 
Rating:
5.0

Great work guys.....very helpful and very quick.

JAMES L 
Rating:
5.0

Customer did not leave a comment.

ROBERT A 
Rating:
5.0

Customer did not leave a comment.

RONALD G 
Rating:
5.0

Customer did not leave a comment.

DAVID A 
Rating:
4.0

Clean out the trailer of trash.

KYLE C 
Rating:
5.0

Customer did not leave a comment.

Wissam K 
Rating:
1.0

I booked this weeks prior to pick up, because the pickup spot was two minutes from my house. You idiots changed the pick up spot I wasted an hour of my life getting the trailer you guys suck Dick.

Rafal R 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H 
Rating:
5.0

Customer did not leave a comment.

CHARLENE S 
Rating:
5.0

Great customer service 👌 and great prices!

CINDY B 
Rating:
5.0

Customer did not leave a comment.

Saad S 
Rating:
4.0

Customer did not leave a comment.

FLOYD C 
Rating:
3.0

Customer did not leave a comment.

MELISSA W 
Rating:
5.0

Make sure the equipment does not have a check engine light on. Just caused concern

Christopher R 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
4.0

Customer did not leave a comment.

Erin W 
Rating:
5.0

This location has lots of U-Haul trucks and was quick and easy to rent with! Absolutely no problems with our rental. We returned after hours but the virtual check in process on the app was easy enough.

JERRY S 
Rating:
4.0

Customer did not leave a comment.

RUSSELL F 
Rating:
5.0

Customer did not leave a comment.

Charles R 
Rating:
5.0

Customer did not leave a comment.

RICHARD H 
Rating:
3.0

Customer did not leave a comment.

RICARDO S 
Rating:
5.0

Customer did not leave a comment.

HAYDEE S 
Rating:
3.0

can't give you any details the location was closed for a holiday when I dropped off the truck and trailer.

MARK W 
Rating:
4.0

Customer did not leave a comment.

ANTHONY B 
Rating:
4.0

Customer did not leave a comment.

Ethan W 
Rating:
5.0

Customer did not leave a comment.

gena r 
Rating:
1.0

Customer did not leave a comment.

SWAPNEEL P 
Rating:
5.0

Great service..

Lhiquita S 
Rating:
5.0

Easy pickup. I did the whole thing on my phone

Jacob D 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
3.0

I had a blow out on car hauler and had to wait over an hour for repairs before I could get back on the road.

Shawn B 
Rating:
5.0

All good

TOMMY N 
Rating:
5.0

Gast and easy

Alicia H 
Rating:
5.0

Customer did not leave a comment.

Dallis C 
Rating:
4.0

The location was perfect for me

Brianna O 
Rating:
4.0

Customer did not leave a comment.

MELISSA M 
Rating:
5.0

quikc and efficient.

ALAN B 
Rating:
5.0

Customer did not leave a comment.

ALEX M 
Rating:
5.0

the manager worked with me to ensure that I got the best price. great service!

Jack H 
Rating:
5.0

Customer did not leave a comment.

Darlene p 
Rating:
5.0

Customer did not leave a comment.

Alan B 
Rating:
5.0

Again, professional and helpful They were glad to see us. Will use them again.

Carol E 
Rating:
5.0

Very friendly, quick service!

Kristi S 
Rating:
5.0

Customer did not leave a comment.

PAMELA B 
Rating:
3.0

Customer did not leave a comment.

Graham W 
Rating:
5.0

Very nice employee, answer all questions and even hooked me up.*****

Larry B 
Rating:
5.0

Customer did not leave a comment.

Terry B 
Rating:
5.0

This has by far been the best U haul experience I’ve ever had. Everything was ready when I arrived and the customer service I received was incredible!

Kelcey P 
Rating:
3.0

Customer did not leave a comment.

NANCY M 
Rating:
5.0

The new ownership is excellent. I had stopped going to this Uhaul years back, because the environment was out of order. So now I will make this my store going forward.

Ken J 
Rating:
5.0

Customer did not leave a comment.

Precious G 
Rating:
5.0

Nothing, trailer was great!

Phillip M 
Rating:
5.0

Customer did not leave a comment.

Lisa L 
Rating:
5.0

This was the first time in over 6 years that I’ve rented a truck from this location and it was dirt inside. I was afraid to touch anything. The customer service was great like always and I will most definitely rent a truck from this location again because everyone has bad days.

KOSHA E 
Rating:
5.0

Great communication skills. I knew just everything ahead of time. Great experience....

Tommy N 
Rating:
5.0

Customer did not leave a comment.

Ada S 
Rating:
5.0

Customer did not leave a comment.

Richard H 
Rating:
4.0

Customer did not leave a comment.

Patrick M 
No reviews have been submitted for this location.
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