This location was outstanding. I did have some issues using the phone reservation system prior to getting set up at this location. I would like to explain that to someone if yall want to hear about my experiences...times 2...very frustrating. You are probably losing business and causing your staff unnecessary headaches that could be fixed by a simple process change.Tammy A.
Trailer Rental & Towing in Rowlett, TX at SCA Auto
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Rowlett, TX 75088
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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My first time using the U-Haul online check out and Checkin and it was so easy! Clean and nice U-Haul van. The person working there came out to check to make sure we were okay and if needed help. Nice hound man. Our second time renting here. No issuesKelly F.
I am not pleased by the â€œafter hours service feeâ€. If Uhaul is going to charge me these fees, I will not be using their service in future. 20 extra dollars just to drop my key in a box is unacceptable.Tyler A.
The reservation I made through 800 GOUHAUL had a $30 discount applied of I returned the equipment to a specific location. The regional team in OKC cancelled that reservation and made a new one with a different pickup and drop-off. I lost my discount. The pickup location couldn't fix it. This is typical experience for me when using u-haul. Your logistics is very poor. If I could rate that I would give it an FDOUGLAS V.
This location was closed during my return and It took me thirty minutes to self check in the truck. The U-Haul app required my location prior to checking in the truck and could not determine that information for several minutes causing me not to check in the vehicle. After several attempts, I was finally able to complete the check in process and close my reservation. I wish this location stayed open past 2:00 on Saturday's!YVETTE A.
More variety of open bed trailersDALLIS C.
I need my invoice e-mail to me. Wnjbilin@hotmail.comWILLIAM J.
The experience went really well. The truck was clean and didn't have any issues. Sergio was really nice and helpful. I would definitely recommend them.JEFFREY C.
He charged me a dollar a pad to fold the furniture pads.Neena L.
When I picked up the truck it was dirty inside and out dirt all in truckRosanna R.
I was missing one of the dolly I ordered.Jennifer E.
Staff was very friendly and helpful. I was dreading renting a tow hitch but they made it very easy.ARTURO M.
I did not go in the building, the worker met me outside and processed the return quickly .Lynn A.
Outstanding serviceJESSE G.
Professional, accommodating and respectful. Highly recommend. Loaded boxes into my car.Jane A.
Great staff !CHRISTINE P.
everything went fine. but the location was changed 3 times before pickup. Fortunately is was closeGregory M.
There is plenty you could do much, much better. Non-exhaustive list: Don't switch pickup locations at the last minute. Don't move a customer from a large location with plenty of supplies to a hole in the wall that doesn't even stock boxes. Have people on-site that know what they are doing with the equipment. Don't waste my time by having to wait for the on-site person to FaceTime someone to figure out how to check customers into the vehicle through the software. When you take over an hour to check a customer into a vehicle then adjust the contract time to reflect.STEVE T.
Simple & seamless process! Will definitely bring my business back.Marisela A.
Only returned rental equipmentRussell V.
Better office staff/management. Very hard to get a hold of and not very good about holding to their office.hours.COLE M.
Again... one person running the business alone. The difference was this was a stand alone Uhaul facility and it was also Christmas eve.Robert H.