Customer Reviews for SCA Auto
(U-Haul Neighborhood Dealer)

50 reviews

4830 Gordon Smith Dr   Rowlett, TX 75088

(972) 412-6007

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(972) 412-6007

4830 Gordon Smith Dr
Rowlett, TX 75088

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: 10 am - 2 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RICHARD CHAD H. 
Rating:
5.0

This location was outstanding. I did have some issues using the phone reservation system prior to getting set up at this location. I would like to explain that to someone if yall want to hear about my experiences...times 2...very frustrating. You are probably losing business and causing your staff unnecessary headaches that could be fixed by a simple process change.

Tammy A. 
Rating:
5.0

Customer did not leave a comment.

Josh B. 
Rating:
5.0

My first time using the U-Haul online check out and Checkin and it was so easy! Clean and nice U-Haul van. The person working there came out to check to make sure we were okay and if needed help. Nice hound man. Our second time renting here. No issues

Kelly F. 
Rating:
3.0

I am not pleased by the “after hours service fee”. If Uhaul is going to charge me these fees, I will not be using their service in future. 20 extra dollars just to drop my key in a box is unacceptable.

Tyler A. 
Rating:
5.0

Customer did not leave a comment.

walkis W. 
Rating:
5.0

Customer did not leave a comment.

Ruben R. 
Rating:
5.0

The reservation I made through 800 GOUHAUL had a $30 discount applied of I returned the equipment to a specific location. The regional team in OKC cancelled that reservation and made a new one with a different pickup and drop-off. I lost my discount. The pickup location couldn't fix it. This is typical experience for me when using u-haul. Your logistics is very poor. If I could rate that I would give it an F

DOUGLAS V. 
Rating:
4.0

This location was closed during my return and It took me thirty minutes to self check in the truck. The U-Haul app required my location prior to checking in the truck and could not determine that information for several minutes causing me not to check in the vehicle. After several attempts, I was finally able to complete the check in process and close my reservation. I wish this location stayed open past 2:00 on Saturday's!

YVETTE A. 
Rating:
5.0

Customer did not leave a comment.

BRANDY R. 
Rating:
5.0

Customer did not leave a comment.

umika J. 
Rating:
5.0

More variety of open bed trailers

DALLIS C. 
Rating:
5.0

Customer did not leave a comment.

LAWANDA N. 
Rating:
5.0

I need my invoice e-mail to me. Wnjbilin@hotmail.com

WILLIAM J. 
Rating:
5.0

The experience went really well. The truck was clean and didn't have any issues. Sergio was really nice and helpful. I would definitely recommend them.

JEFFREY C. 
Rating:
5.0

He charged me a dollar a pad to fold the furniture pads.

Neena L. 
Rating:
5.0

Customer did not leave a comment.

Rick U. 
Rating:
3.0

When I picked up the truck it was dirty inside and out dirt all in truck

Rosanna R. 
Rating:
5.0

Customer did not leave a comment.

Courtney J. 
Rating:
5.0

Customer did not leave a comment.

STANLEY J. 
Rating:
5.0

Customer did not leave a comment.

gizzelle H. 
Rating:
3.0

I was missing one of the dolly I ordered.

Jennifer E. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
4.0

Staff was very friendly and helpful. I was dreading renting a tow hitch but they made it very easy.

ARTURO M. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL CATHRYN W. 
Rating:
4.0

I did not go in the building, the worker met me outside and processed the return quickly .

Lynn A. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Outstanding service

JESSE G. 
Rating:
4.0

Customer did not leave a comment.

KELLY P. 
Rating:
5.0

Customer did not leave a comment.

Trevor D. 
Rating:
5.0

Professional, accommodating and respectful. Highly recommend. Loaded boxes into my car.

Jane A. 
Rating:
5.0

Customer did not leave a comment.

Jesus D. 
Rating:
5.0

Customer did not leave a comment.

JESUS D. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

EYOB S. 
Rating:
5.0

Great staff !

CHRISTINE P. 
Rating:
3.0

Customer did not leave a comment.

Kelly P. 
Rating:
5.0

Customer did not leave a comment.

DAMIEL D. 
Rating:
4.0

everything went fine. but the location was changed 3 times before pickup. Fortunately is was close

Gregory M. 
Rating:
1.0

There is plenty you could do much, much better. Non-exhaustive list: Don't switch pickup locations at the last minute. Don't move a customer from a large location with plenty of supplies to a hole in the wall that doesn't even stock boxes. Have people on-site that know what they are doing with the equipment. Don't waste my time by having to wait for the on-site person to FaceTime someone to figure out how to check customers into the vehicle through the software. When you take over an hour to check a customer into a vehicle then adjust the contract time to reflect.

STEVE T. 
Rating:
5.0

Simple & seamless process! Will definitely bring my business back.

Marisela A. 
Rating:
5.0

Only returned rental equipment

Russell V. 
Rating:
2.0

Better office staff/management. Very hard to get a hold of and not very good about holding to their office.hours.

COLE M. 
Rating:
5.0

Customer did not leave a comment.

NATHAN W. 
Rating:
4.0

Again... one person running the business alone. The difference was this was a stand alone Uhaul facility and it was also Christmas eve.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Gabriel Lester H. 
Rating:
4.0

Customer did not leave a comment.

Glenn D. 
No reviews have been submitted for this location.

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