Quick and easy drop-off. Friendly staff.
JANICE T
Customer Reviews for Schenewerk Service Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pickup location said I could drop off at poplar bluff now charge and I was charged double for the whole rental.
JAMES WDennis is very friendly and also treated us like family. We also met two other families and had a great time while also receiving excellent customer service! 😁
TRACY GIncredible service and small town service/connection for a major corporation!!
Gary WThe gentleman that works there is extremely helpful and courteous he's an asset to your company.
Barb WVery nice customer service! Enjoyed the gentleman that walked me through the truck rental!👍🏼👍🏼
Tony JTruck ran rough Engine light was on I think the truck needs mechanical attention Otherwise very good customer service overall good expirience!
Nicole EVery down to earth genuinely a good person. Even called me to let me know I left my tv remote.in the cab.
KEITH RAbsolutely a great professional employee in Dennis
Margie BThe dealer did not give me the right size truck after I told him everything we had and we had to spend extra money to go back down again 2 hours away and then you guys charged me $385 more because your guy didn't give us a right truck size I will never use you ha again
Sam PCustomer service was over the top, very nice man
mike kVery friendly and helpful.
KD GThe gentleman that helped us was very thorough and friendly. Equipment was ready hours before the scheduled time, which was appreciated. Would highly recommend this location.
Christine HOutstanding service. Thank you very much
BARRY YDrop off was so simple, it exceeded my expectations! Great job, guys!
Alan HGreat customer service!
Steven LFriendly and helpful staff!
Matt WEverything was great, always is!
tom sI turned in a uhaul key to him that was lying on the floorboard of my rental truck. I said it's not mine, it's to a GM and the gentleman told me it was to a GM super mover and he would have to send it back to Florida
Vernon MFirst, the guy working threatened us that he'd call the cops if we stole the uhaul and tow dolly. I have a reputable name here so why would I do anything to ruin it? Second, we were given the shittiest of trucks. The transmission is clearly going out as it would slip and not shift at times. Third, we filled the truck up with fuel and was charged $14 because it was a hair below full. This isn't the first time I've rented from this location and every time that older man gives me threats. Wonder if it's cause my wife is black and I've been told he believes every black person is a thief, but that's what's I've been told by people who personally know him. That's a whole different matter though. Definitely won't be going back.
DeVonna BThe guy was so slow and condescending towards us. We were doing UHall a favor and pulling a car dolly to my drop off location. We picked up the truck first to load it and told him we would be back for the dolly. I had already done the contract with UHall online. When we went back to get the car dolly the guy was not there and when he did show he had no idea which one we were supposed to be taking then refused to let us leave without doing another contract. I told him I had it all on my phone but still didn’t matter. After waiting 15 minutes for him to peck around in the computer he couldn’t figure it out so he called someone else to figure it out! So that is when we told him to cancel it and we left with the truck!
KAY HHe was nice and listened to my complaints easily enough. Understood that the truck was dirty when I got it. Was prompt to give my deposit back. I’ve gotten a few uhauls from him and he’s always very kind.
Jodi MThis was the smoothest rental I have had to date.
Bob SNothing to improve
Jacqueline WSo helpful and positive, polite. Awesome gentleman and super helpful and friendly.
Mike PI dropped off Weds at 11:00 office not open I was worried and called phone # Was told they are closed Mon-Fri ?? Which surprised me told me drop trailer and put contact in lock box
Jeanne sthe guy had wonderful customer service he went above and beyond to make sure i was taken care of
Drema HAlways dependable always helpful best U-Haul location around! Wouldn’t use any other place they are the Best!
KIMBERLY YEverything was fine.
Sharon HHad to return trailer 35 miles when I had a U Hail store 8 miles away. Actually several stores closer Sales people in field were Great.
Phillip BNothing I can think of. I haven't used Uhaul in decades, but with the equipment I rented and Dennis Fox, I will be back.
John THighly Reccomend!
Thomas KGreat place. Very helpful. I could have used uhaul place closer but had bad experience with them. I have always had great service here
David MIt was good 👍
FRANKLIN BPer phone call from Uhaul’s main office we were told this location is open on Sundays. However, when we arrived at 12:35 pm no one was in the office. Cannot write a review for this business at this time. We were also told that mileage would be added because of all the extra driving we had to do with this rental truck. This was not so.
Deborah DAwesome service. Lucky to have a local dealer this good. Highly recommend.
Sheldon SIt was very easy and he was personable!
SHAY DTransmission didn't shift like it was supposed to between 2nd and 3rd gear while in tow/haul mode. U-Haul pricing per mile is too high for those of us who are military retirees on a fixed income. 20' truck cost me almost $400 for less than 48 hours and just over 100 miles.
JAMES MI don't know yet I have to wait until the bank statement deleles one of the invoices
Darrell VPerfect as it is!
WILMA BVery helpful and friendly...quick and easy no long waits.and great prices...have used multiple times and will continue to do so and refer to everyone
Melanie WNothing. It was perfect.
Ryan AGreat Service. No waiting. very enjoyable experience
Frank GI arrived for pick up about a half hour early and asked if I was too early for the scheduled time. The attendant started to complete the necessary steps. I assumed it would be OK and I would have the return time as per the reservation. I received a text saying that the return time was changed to one hour earlier.
walter rGreat place and very clean lot when I returned the van.
Daniel KVery nice man here to help you.
Bobbie H