This was a very frustrating experience. They had a construction cone in the way. I found some contractors who said it was closed until 5pm because they were hired to redo the parking lot. That would make the return late. He was kind enough to let us in due to circumstances and he would talk to the owner. It wasn't fair to us or the contractor. Poor communication and service. If that return location was not available, it should have not been an option. It should not be the customer's resBarbara P.
Customer Reviews for Schmit Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect! Your staff was friendly and extremely helpful. I only caught one name; I believe it was Jacob. He went above and beyond to get me on my way and, the next day when I returned the truck, he was absolutely great. The two young women who were manning the desk on both days were so pleasant and helpful.Edythe M.
Customer did not leave a comment.Jordan L.
Customer did not leave a comment.David P.
The individual who checked the uhaul truck in did not inform me of any additional fees that would be applied. Apparently the gas tank wasn't filled to the correct point because I was charged for missing 3 gallons of gas. I followed the information on the uhual provided papers and filled the gas tank accordingly, but was still charged and wasn't informed of this before the return process was completed. I was there in person so there was no accuse to at least inform me of that. I would've been more than happy to fill it up instead of being charged and then only knowing about the additional fees after I got the receipt in my email. Terrible business practice and seems like a shady tact to get more money.David V.
Customer did not leave a comment.Naomi J.
We should've been able to get the uhaul at 1st location....yard was full. Also she didn't/wouldn't give me my military discountLynda D.
Customer did not leave a comment.Sandra M.
Everyone was very friendly and very helpful great place to rent fromVICKI A.
I ordered a two wheeler and was charged, but it was not with truck.ELLEN N.
This was NOT the kocation we requested for drop off. 15 miles out of the way. This cost us extra time and extra gas. Not happy!Jeffrey K.
Went above and beyond to try to support us!Ellen S.
Staff were friendly, but so much other business is happening you have to wait for everything.Brenda W.
Customer did not leave a comment.KIMBERLY K.
They were very helpful and quite aware of the process to get me set up for our 1400 mile drive. Nicely done!Michael F.
The 1st place we went to wouldn't rent a one way. Then they sent us to a towing place which had only 2 trailers. The one we had a reservation for the running lights did not work then when we were half way to our destination we got a call that we needed to drop the trailer in a different location which was way out of our way. Not a good experience!Ken B.
The agreed location was listed as being open till 5:00 but was closed at 4:30. Went to Schmitt towing to drop off but they never recorded the trailer as returned.ROGER P.
The person who checked us in was slow and unhelpful. They didn't help us check to make sure the trailer was hooked up properly or the lights were working. They also left stuff in the trailer that we had to clean out - it was obvious they never opened it up when it was checked in last.STEVEN M.
Customer did not leave a comment.EARL C.
Customer did not leave a comment.Lyle N.
Disappointed that my trailer was not functional when I picked it up (some of the brake lights were not functional). They instructed me to go to another UHaul location to swap for a trailer. The second location did not have another trailer to swap with, so I waited 1.5 hours for someone to manually replace wiring and lights. For a 1-day rental, this was very upsetting and made my day much more complicated.Nicholas S.
Customer did not leave a comment.gary K.
Customer did not leave a comment.LYLE N.
The Schmit Towing facility was very congested. They are a towing company and they have customers coming and going picking up cars that have been towed to their facility. Not really what I would expect for a UHaul Facility. They did have a person that helped me and they had decent service.Mark R.