Went above and beyond to try to support us!Ellen S.
Customer Reviews for Schmit Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff were friendly, but so much other business is happening you have to wait for everything.Brenda W.
Customer did not leave a comment.KIMBERLY K.
They were very helpful and quite aware of the process to get me set up for our 1400 mile drive. Nicely done!Michael F.
The 1st place we went to wouldn't rent a one way. Then they sent us to a towing place which had only 2 trailers. The one we had a reservation for the running lights did not work then when we were half way to our destination we got a call that we needed to drop the trailer in a different location which was way out of our way. Not a good experience!Ken B.
The agreed location was listed as being open till 5:00 but was closed at 4:30. Went to Schmitt towing to drop off but they never recorded the trailer as returned.ROGER P.
The person who checked us in was slow and unhelpful. They didn't help us check to make sure the trailer was hooked up properly or the lights were working. They also left stuff in the trailer that we had to clean out - it was obvious they never opened it up when it was checked in last.STEVEN M.
Customer did not leave a comment.EARL C.
Customer did not leave a comment.Lyle N.
Disappointed that my trailer was not functional when I picked it up (some of the brake lights were not functional). They instructed me to go to another UHaul location to swap for a trailer. The second location did not have another trailer to swap with, so I waited 1.5 hours for someone to manually replace wiring and lights. For a 1-day rental, this was very upsetting and made my day much more complicated.Nicholas S.
Customer did not leave a comment.gary K.
Customer did not leave a comment.LYLE N.
The Schmit Towing facility was very congested. They are a towing company and they have customers coming and going picking up cars that have been towed to their facility. Not really what I would expect for a UHaul Facility. They did have a person that helped me and they had decent service.Mark R.